SureStay Hotel by Best Western Ontario Airport

2.5 star property
Hotel in Ontario with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
1 bedroom, iron/ironing board, free cribs/infant beds
Outdoor pool
Reception
Business center

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Toyota Arena
    ‪2 min drive‬
  • Ontario Convention Center
    ‪2 min drive‬
  • Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

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Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(74 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(70 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Ontario

Located in Guasti within 2 miles (3 km) of Toyota Arena, SureStay Hotel by Best Western Ontario Airport is within a few miles (5 km) of Ontario Convention Center. This hotel has 114 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Cucamonga-Guasti Regional Park - 12 min walk - 0.7 miles
  • Toyota Arena - 2 min drive - 1.0 mile
  • Ontario Convention Center - 2 min drive - 1.7 miles
  • Ontario Mills Shopping Mall - 3 min drive - 1.9 miles
  • Victoria Gardens - 6 min drive - 5.6 miles

Getting around

  • East Ontario Station - 7 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 4 min drive

Restaurants

  • ‪Eureka! Ontario - ‬4 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Panda Express - ‬1 min walk
  • ‪Benihana - ‬3 min drive
  • ‪Baker's Drive-Thru - ‬2 min drive

About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Ontario with free breakfast and a 24-hour front desk
At SureStay Hotel by Best Western Ontario Airport, guests have access to an outdoor pool, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and a water dispenser.
32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

Frequently asked questions

What can I see near SureStay Hotel by Best Western Ontario Airport?

This hotel is situated in Guasti, close to Ontario Mills Shopping Mall, Toyota Arena, and Rancho Cucamonga Epicenter. You'll also find Cucamonga-Guasti Regional Park and Topgolf within a short drive.

Is parking available on site at SureStay Hotel by Best Western Ontario Airport?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Hotel by Best Western Ontario Airport include a casino on the premises?

No, SureStay Hotel by Best Western Ontario Airport doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western Ontario Airport?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about SureStay Hotel by Best Western Ontario Airport?

Couples staying at this hotel will appreciate amenities like a smart TV and free Internet access as well as an outdoor pool.

Are there hot tubs at SureStay Hotel by Best Western Ontario Airport?

No, this hotel doesn't have a spa tub.

Does SureStay Hotel by Best Western Ontario Airport have a restaurant with a breakfast menu?

Yes, SureStay Hotel by Best Western Ontario Airport serves free continental breakfast each morning from its snack bar.

Does SureStay Hotel by Best Western Ontario Airport allow pets to stay free of charge?

No, pets aren't allowed at SureStay Hotel by Best Western Ontario Airport.

Are there connecting rooms at SureStay Hotel by Best Western Ontario Airport?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to SureStay Hotel by Best Western Ontario Airport?

The closest major airport to SureStay Hotel by Best Western Ontario Airport is Los Angeles - Ontario Intl. Airport (ONT), which is within a mile. Another top airport is San Bernardino, CA (SBD-San Bernardino Intl.), which is located 21.9 mi away (26-minute drive).

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Ontario Airport?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Ontario Airport.

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Angelique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Check in was very easy, had a slight issue with key card ( they are super sensitive and deactivated very easily). Room was standard, clean and served its purpose. Only downside was the ice machine was broken so no ice available on the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. The staff, especially the gentleman who checked me in, were all super friendly and helpful! Thank you
Stayed 1 night in Apr 2025

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and nice stay.
Stayed 1 night in Apr 2025

8/10 Good

Andrea

Traveled with partner
Liked: Staff & service
The staff were incredibly friendly and helpful, I have nothing but wonderful things to say about them! The location of the hotel was very close to the airport (about a 4-5 minute drive) and convenient, although it was a bit loud due to the proximity to the highway. There was plenty of parking. A few downsides - the room itself was quite old and although it was clean, there were definitely some old stains in the bathroom/shower/carpet, and the mattress felt like it was a bit past its lifespan. Overall convenient and affordable though.
Stayed 3 nights in Apr 2025

4/10 Poor

Frank, Upland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dark with old furnishing. no Iron or blow dryer. Dark blue carpets in room to hid the dirtyness. Window curtains were shabbly and frayed. Bed mattress was lumpy and uncomfortable.. Never again
Stayed 1 night in Apr 2025

10/10 Excellent

RalphAnthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darrel at front desk is so welcoming and helpful.
Stayed 1 night in Apr 2025

2/10 Terrible

Tamara

Disliked: Staff & service

Rude front desk personel

Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay. I’ll say that while it was an inconvenience that the parking lot was being repaved, it wasn’t the worst thing to get extra steps in. The bed was comfy, room was clean, and wifi was included. I didn’t know the breakfast was only continental, so there’s no eggs or bacon like I thought but that’s ok. The oatmeal was great with coconut. And your kitchen gal is wonderful. We had a great conversation. Check in was great, the guy that checked me in was soooooo nice. He was probably the most polite and respectful service person I’ve ever encountered and I stay all over the country at hotels.
Stayed 6 nights in Apr 2025

8/10 Good

Mace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Perfect. Would stay again. This is my second time. Service was top notch!
Stayed 1 night in Apr 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great Value

The front desk clerk I had at checkout was absolutely wonderful. He was friendly and professional. The bed was comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Apr 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Check in was smooth, hotel was quiet
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk was friendly. The only issue we had was worn our room keys. We had to keep inserting them repeatedly.
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotels.com customer service horrible

Hotels.com would not let me cancel. The hotel gmhad no problem with canceling. Hotels.com poor customer service
Stayed 1 night in Apr 2025

8/10 Good

Robert, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
This is very close to the airport.
Stayed 1 night in Apr 2025

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Saeed

Liked: Cleanliness
Checkin around 8pm, tried to get complementary coffee it was really old look like from morning time. Room was clean. In the morning breakfast was very very ordinary. No egg only few old muffens, oat, juices and 2 type of cereals. I took bagels with cream cheese. Again coffee was cold. Not many guests are there.
Stayed 1 night in Mar 2025

10/10 Excellent

Ivonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really good place to stay at an affordable price. The place is a little outdated but it doesn't really matter. We stayed here for Beyond Wonderland and the place was perfect for sleeping and showering. Overall it was a really good experience, also they have a pool and free breakfast!
Stayed 2 nights in Mar 2025

4/10 Poor

Tabitha Gail, San Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish our stay was better. Our first day there, there was a weird smell when you first walk in. There was no hot water when we tried to shower the first day. Just luke warm water. They also don’t provide any soap for hand washing. The walls are very thin. We had a ground floor room and we could hear the footsteps of the guest above us, our neighbors next to us, and whatever noises were outside. The bed was not as comfortable and the pillows were very flat. The lobby is nice when you walk in, but the rooms are very outdated. The only great thing that came out of it was a working refrigerator and microwave.
Stayed 2 nights in Mar 2025

8/10 Good

Jose

Stayed 1 night in Mar 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Manager not understanding or helpfull
Stayed 2 nights in Mar 2025

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Elevator broke down and the breakfast was very very simple. The room was very clean and quiet.
Stayed 2 nights in Mar 2025