Casa Bonita4.0 out of 5.0
Recent guest reviews
We enjoyed our stay and the staff was kind enough to upgrade our hotel room to a Junior Suite. The hotel had a restaurant open 24/7 and we enjoyed room service after a full day out and about touring outside Oaxaca City. The pool water was perfect. Unfortunately, a neighbor left their car near a plant and the alarm went off ALL day long. The hotel knew about this problem and it reoccurs but are helpless to get a fix. The staff is A+ - pleasant, hard working, helpful and accommodating. It is close to the Reforma neighborhood which has great restaurants. If you're looking to get out of the tourists area and enjoy a beautiful setting, swim and a staff that will is always helpful you'll enjoy Casa Bonita.
It was a great experience! The food was amazing! The service in the restaurant was amazing Juan Carlos Santiago was very kind and an amazing server. The food was delicious. The hotel is totally a 5 hotel experience. Very clean, and beautiful It has a Karoke and it is really fun and a very chic place. Miguel, took us to the centro and when you call they pick you up! He knows Oaxaca so he explains any questions I just love to stat in this hotel if I come back to Oaxaca I would totally stay in casa bonita boutique! Thanks for the great experience! I go with my heart full.
Casa bonita is a lovely small hotel in a quiet street. It is 15 minutes from the center of town and the hotel offers a shuttle service. You can arrange with the driver to pick you up or you can take a taxi back to the hotel for about $70 (pesos). We stayed 4 nights and had a great experience. Our room (#14) was spacious and comfortable. The bathroom was large and well appointed. The hotel has a small spa and I had a lovely facial one afternoon. We ate at the restaurant a couple time as well as having breakfast there. The food was delicious and the service was good. One surprising thing was that the wait staff asked for the tip in cash which can be inconvenient. The staff at the front desk was friendly and helpful. The pool is too small to swim any real laps but one can always relax in the courtyard with a drink.
We stayed at Casa Bonita last night. It had been recommended by the Mexican travel agency responsible for our itinerary. We had been booked in for three nights but changed hotels immediately after our first. We chose to pay for a different hotel rather than stay here another two nights. We arrived at about 6 p.m. after flying from Tutla Gutierrez. Admittedly, our previous three nights had not been perfect (two early starts plus a very disturbed night in San Cristobal de las Casas because of an all-night concert in the zocalo), but we were looking forward to a decent night's sleep in this allegedly quiet residential area. One major impression was that the service overall veered towards the amateurish. Our welcome left something to be desired in terms of its completeness. The room which were allocated (#6) was very small with a single insignificant window in the bedroom. The curtain cord immediately broke when the curtain was pulled. The bed was fine, but air conditioning was needed in the night because the room was stuffy. The AC blew directly across the bed rather than indirectly into the room. We had arranged to eat in the restaurant but there was a complete unawareness of this. We went to the restaurant at about 7:30 p.m. and we were the only diners (never a good sign). The staff didn't seem to know much about cocktails. The menu was on a tablet which was just about fine. After the cocktails (which were slow in arriving), we ordered our food and a bottle of wine only to be told it was unavailable (inexcusable when the menu is on a tablet). We were offered two alternatives but the waiter did know the prices. One bottle was twice what we wanted to pay. When the final bill came, the waiter presumptively asked that the tip should be tendered in cash! I have never experienced this before. Draw your own conclusions about where non-cash tips go. Now for the worst part. A saxophone band started playing at about 9.30 p.m. and continued until midnight. The management ignored my wife's protestations. The music was clearly audible in our room (all rooms are close to the restaurant area), especially the thumping bass. Some of the music was free-form jazz, a genre I particularly loathe. So, again, our sleep was disturbed. Other minor grumbles include the fact that the safe was not secured to the wall and there were no instructions as to its use, the hotel is far removed from the centre of the town (approximately 3 miles, though we were aware of this beforehand), the washbasin was in the main small bedroom, the toilet and shower area is small, the 'pool' is small (about the size of a small fountain) and, in any case was covered in blue plastic sheeting, etc., etc. At just after midnight, we successfully sought alternative accommodations. There seems to be a general view in the hotel trade that if an hotel has less than ten bedrooms, then the word 'boutique' should be appended. This then covers a multitude of inadequacies. I feel that this was very much the case with this particular institution.
Highly impressed in all ways possible; I stayed couple nights and everything went so perfect; I love the bed and bathrooms, so comfortable; no noise at all, simply I slept, dreamed and relaxed like a king; even at night, you can spent few hours under the starts, just seated in the garden bench ...makes me feel so special; the service is impeccable; Thank you very much for a wonderful experience!
Excellent stay , extremely good hotel . Very high quality of available restaurant, service and courtesy . We had a problem for a noise in the room and the staff did all possible to solve it . The only weak point we found was the wifi internet access , too weak on the room.
We were visiting Oaxaca City in March 2015 and stayed at the Casa Bonita. This property was very beautiful, large rooms and very clean. Staff were very kind, helpful and a pleasure to deal with. The location was not close to the Zocalo a 20 min drive and traffic (there seems to always be traffic), but the hotel provides transportation. The neighborhood is lovely to walk in and there is a corner market store that has many items a person might need. Our family of 4 (2 small boys) enjoyed the stay immensely , especially in the wonderful heated pool. We would recommend to anyone and would stay there again.
Cass Bonita is located in a residential neighborhood approximately 15 minutes by car from the city. The hotel provides a shuttle until 5 pm. We arranged an airport pickup and drop off and were charged a reasonable fee. We were upgraded at no charge to a bigger room with our own balcony. It's a very comfortable and extremely clean place to stay. We couldn't be happier with the customer service we received. The entire staff was very nice and we felt that they truly appreciated our business. The restaurant on the property was great. Our stay included a continental breakfast but we had other options off the menu. The food was delicious. We would highly recommend Casa Bonita for anyone traveling to Oaxaca. Thank you Francisco and the entire staff for making our trip enjoyable.
the yelling karaoke bar its reaaaaally loud , my whole family woke up at 2:00 am . Its amazing how can somebody yell that loud , i assume they are drunk as hell. All the location , great food , amazing people and nice boutique hotel goes directly to the toilet with this issue. Plain and simple , the man who opened this yelling bar inside a boutique hotel in a residential area is spitting upside down. The worse part , the reception guy answering that he doesnt hear anything ....
Casa bonita Oaxaca is a marvelous hotel with great service, magnificent food, incredible spa and a tranquil and romantic ambience. the center of the city of Oaxaca is near by, so the experience is complete, because of the great location. good wines, mezcal, tequilas and delicious Mexican food. a must in Mexico!
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 112 reviews