Will not clean room until you have been there 7days...even though they have posted in the rooms...'clean upon request, just dial 0 to ask". Wouldnt just change my bedding after multiple requests. Only gave me new sheets at the front desk after 3 requests and making it an issue.
Love the location near Oakland Airport, and the quiet views over the Bay
Nice new property, staff was great. Comfortable room even through close to airport no noise.
Home2 Suites by Hilton Alameda Oakland Airport places you within a 15-minute drive of popular attractions such as RingCentral Coliseum and Oakland Zoo. This 83-room, 3-star hotel has free breakfast, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
The 83 accommodations feature kitchenettes and space to spread out with sitting areas. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are also standard. Housekeeping is available on request.
Home2 Suites by Hilton Alameda Oakland Airport offers a 24-hour gym, free WiFi in public areas, and a spa tub. If you drive, self parking is USD 12 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 10 per room roundtrip. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, free use of bicycles, and laundry facilities.
Will not clean room until you have been there 7days...even though they have posted in the rooms...'clean upon request, just dial 0 to ask". Wouldnt just change my bedding after multiple requests. Only gave me new sheets at the front desk after 3 requests and making it an issue.
Love the location near Oakland Airport, and the quiet views over the Bay
thank you for staying with us, we appreciate your feedback...
Nice new property, staff was great. Comfortable room even through close to airport no noise.
Thank you for staying with and we hope to see you again soon!
Thank you for taking the time to share your experience. We pride ourselves on the service we provide our guests but it appears during your stay we missed the mark. With the continuously changing guidelines surrounding the pandemic, we have modified how our teams operate to help create the safest environment we can. With that being said, to limit contact for both our guests and staff, we let our guests know that housekeeping services are still available upon request (with full-service room cleaning performed every 5 days). However, we will honor requests to have full cleaning services. We apologize for any frustrations our modified services have caused you. We would love to have you back again with us in the future for an opportunity to reset your expectations. Warm regards, Phil Owens Area Operations Manager