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Recent guest reviews

Great

The staff was friendly and helpful. The breakfast selection room was good. The bedding was comfortable.

Very nice around the grounds. Nice, clean rooms. Staff was friendly.

The hotel has a beautiful view of the river, lovely outdoor seating and good food at the restaurant. It looks a bit neglected, it’s pretty clean but could be cleaner. It’s not as well-maintained as it should be either. It’s not bad but I wouldn’t say it’s good either.

the hotel is very dirty inside and around the corridors and inside the restaurant

Great location and friendly staff. Breakfast by the river was also delicious. Great view on the river from the swimming pool too.

Great staff

Will literally never use this resort or Orbitz again. Tons of hidden fees for parking and taxes, orbitz and the property gave me the same price but they charged my card more because they said they charged for parking and there was more charges for taxes on top of more taxes. I booked 2 rooms and they charged us for 2 vehicles when we only had one and said we never told them. The hotel also stated that we booked a river view which I did not but it costs more money and than tried to give us a city view room and messed up the keys 2x before they finally got it right. Room was clean so there’s that

I really enjoyed the patio and fire glacé near the water such an amazing view, especially at night we were able to have some s’mores and enjoyed the view of the bridge. Not bad at all will definitely stay there again.

I expected more when it came too the condition of of the rooms and restrooms...Need to be up to date with style, also consider repainting, puttung down new carpet abd etc. Staffing aking with customer service was appreciated...

Beds are making noise, no room service, and did not give extra water and glass. Tiny bath room and sink are outside — also, $10 per night parking which suppose to be free or include in the room.

Great views. Awesome pool that is open late. The elevators were a bit slow at peak time with alot of traffic at the hotel,

Very nice and friendly! Great deal, especially for the location.

Very clean also right on the river great view and outdoor patio at restaurant. Very close distance from the falls.

Hair conditioner was empty,hot tub not working!!!!

We were only staying 1 night but wanted to see Niagara Falls. Four Points was perfect for us & the room was great. The hotel was on the river with indoor/outdoor & covered patio Dining Areas & bar overlooking the river. I liked that people dined there. The food was great & had good offerings. All of staff were very upbeat, friendly & professional. We would definitely stay again.

River access, limited options in restaurant. Restaurant staff not attentive

Hotel is very nice, comfortable, breakfast food is Ok, not exceptional. Staffs are friendly.

Buffalo Ave Niagara Falls NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located 2.3 mi (3.7 km) from Fashion Outlets of Niagara Falls, Niagara Riverside Resort, BW Premier Collection is within a 10-minute drive of other popular attractions like Niagara Falls State Park. This 3.5-star hotel welcomes guests with 140 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

The 140 rooms have an array of amenities, including refrigerators, coffee makers, and phones. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers. Other standard amenities include ironing boards and desks.


Property features

At Niagara Riverside Resort, BW Premier Collection, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 10.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 5

Suite, 2 Queen Beds, Non Smoking (Living Room;with Sofabed)

2 Queen Beds | Sleeps 5

Suite, 2 Queen Beds, Non Smoking, Kitchenette

2 Queen Beds | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, River View

2 Queen Beds | Sleeps 5

Guest reviews for Niagara Riverside Resort, BW Premier Collection

Everyone (14) Couples (4) Family (9)
5
Partner Couples

Great

By on Jan 4, 2022

Review comment responded on Jan 12, 2022

Thank you for leaving a review, we appreciate your feedback.

3
Family

The staff was friendly and helpful. The breakfast selection room was good. The bedding was comfortable.

By on Nov 29, 2021

Review comment responded on Dec 14, 2021

Thank you for your feedback!

4
Friends

Very nice around the grounds. Nice, clean rooms. Staff was friendly.

By on Sep 15, 2021

Review comment responded on Sep 25, 2021

Thank you for your feedback!

3
Family

The hotel has a beautiful view of the river, lovely outdoor seating and good food at the restaurant. It looks a bit neglected, it’s pretty clean but could be cleaner. It’s not as well-maintained as it should be either. It’s not bad but I wouldn’t say it’s good either.

By on Sep 2, 2021

Review comment responded on Sep 3, 2021

Thank you for your Feedback!

3
Family

the hotel is very dirty inside and around the corridors and inside the restaurant

By on Aug 1, 2021

Review comment responded on Aug 7, 2021

Thank you for your feedback!

5
Partner Couples

Great location and friendly staff. Breakfast by the river was also delicious. Great view on the river from the swimming pool too.

By on Jul 14, 2021

Review comment responded on Jul 17, 2021

We are glad you enjoyed!

4
Family

Great staff

By on Jul 7, 2021

Review comment responded on Aug 7, 2021

Thank you for your feedback!

1
Family with small children

Will literally never use this resort or Orbitz again. Tons of hidden fees for parking and taxes, orbitz and the property gave me the same price but they charged my card more because they said they charged for parking and there was more charges for taxes on top of more taxes. I booked 2 rooms and they charged us for 2 vehicles when we only had one and said we never told them. The hotel also stated that we booked a river view which I did not but it costs more money and than tried to give us a city view room and messed up the keys 2x before they finally got it right. Room was clean so there’s that

By on May 14, 2021

Review comment responded on May 17, 2021

I do apologize there was an issue with your reservation we do not have any hidden fees all fees are explained in your reservation. We do charge a paring fee which is stated on our website as well as all third party websites we also have you sign a paper at check-in that states there is a parking fee. Parking is charged per room unless guest informs us they only have one car. we do however value your feedback.

5
Everyone

By on Apr 23, 2021

Review comment responded on May 4, 2021

Thank you for your feedback!

4
Partner Couples

I really enjoyed the patio and fire glacé near the water such an amazing view, especially at night we were able to have some s’mores and enjoyed the view of the bridge. Not bad at all will definitely stay there again.

By , from New York City on Sep 30, 2020

Review comment responded on Oct 1, 2020

We are glad you enjoyed your stay thank you for your feedback!

Niagara Riverside Resort, BW Premier Collection

7001 Buffalo Ave, Niagara Falls, NY 14304
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