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Four Points by Sheraton Niagara Falls

3.0 out of 5.0

Recent guest reviews

Terrible noise isolation - I stayed here two days and both days I was woken up by the sound of slamming doors on the floor. Terrible roo. Comfort.

The sink was stopped up. People were super friendly room was ok n the view was absolutely amazing

Kitchen poor cleanliness and knife with cream cheese still on . Very noisy fan and Hiting system almost impossible to sleep . Dishes and cups not clean . Would never go back .

Nice pool, good food, friendly staff. Well lit parking.

I stayed here for 3 days. On my first day the A/C in my room was not working. After reporting it in the evening to the first technician he just refused to acknowledge and advised us on properly using the thermostat. None of us had any sleep that night as it became very hot and we had to pacify our little baby as well. The next day another technician came by after we called up requesting for changing our room as the a/c was not working in our opinion. He politely acknowledged the issue and changed the unit fixing the problem. But having to go through this for a day before getting it resolved was frustrating. Otherwise the room itself and the rest of the hotel staff were nice.

We were roomed on the first floor right next to the parking lot... it was really noisy in the morning. would be nice if the hotel have some sort of noise barrier...

They gave a complementary bottle of wine when they learned it was my birthday! It made my birthday very special!

Great view and great location. Clean and quiet. Only about 7-10 minutes from the falls.

Front desk was not friendly. The hotel charges $10 for parking.

Great place. Loved it. I would stay again. Good location. Good staff. Good hotel.

The hotel was great, they upgraded us to a scenic view room with no charge

Clean hotel with a great restaurant. Close to shopping and other amenities

I've been to this hotel before with no issues but this particular stay, there was an issue with the bathroom. I had the riverview room with the walk-in shower and jacuzzi and upon entering the bathroom (door was closed), a very odorous smell originating from the floor drain near the jacuzzi was quite noticeable. Needless to say, I was simply too tired to fret about it and simply informed the front desk upon check out the next day. I have no doubt that the hotel housekeeping would've addressed this issue immediately.

I would start with perfect view from our room. We took a room against lake view and were given at 7th floor.. perfect !! it couldn't have been better. But I feel location of the hotel would have been at different place.

Stayed at the Four Points to celebrate our 20th Wedding Anniversary. The staff were courteous and friendly and the amenities were nice. We enjoyed the boardwalk by the river. Stayed in one of the King Suites w/whirlpool and river view on the 3rd floor. The view would have been nice had it not been for all the air-conditioning units and exhaust vents at eye level on the 3rd floor. The drainage pipe in the bathroom in room 310 caused a bad odor to fill the entire room; had to shut bathroom door to get through the night. No other suites available to move to. On Sunday we were out all day until around 6pm and expected to find our room cleaned; however, it was not. I tried to get the best room available and was truly disappointed so, I don't think I would stay again.

Clean room, great service, excelent view. Totally recommended.

It is nice and clean hotel. Beautiful lake view! Nice and heated pool. Restaurant in hotel is okay, I wish more variety of menu won't hurt)

Very comfortable beds and linens! Great dinner value and Saturday morning buffet. Wished pricing for room could have been better though.

I entered and you could feel the level of pride and hardwork that went on in this place. The staff was extremely friendly and helpful and made for an extremely fun vacation. Also the location from the falls and other attractions was great. The room was very clean, neat, and comfortable. Also the free small beer and the buy one get one free deal on the brews was nice. The food was pretty decent also.

Although the US side appears more "depressed" in comparison to the Canada side, the Four Points by Sheraton add a nice lively scenery to the area. The building appears brand spanking new. The room was comfortable, clean, and well adorned. The attached restaurant had a nice ambiance and a good selection. The hotel also had a pool, workout area/gym, and available parking which made the stay more comfortable. Walking around the US area, I could not see any other place half-way decent compared to the Four Points. If you want to stay on the US side of Niagara Falls and drive over like me and my wife did, the Four Points by the Sheraton is best place to stay outside of the casino.

7001 Buffalo Ave Niagara Falls NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located 2.3 mi (3.7 km) from Fashion Outlets of Niagara Falls, Four Points by Sheraton Niagara Falls is within a 10-minute drive of Grand Island Fun Center. This 140-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center. It's on a river and also close to Hyde Park Golf Course.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 6:30 AM to noon.


Rooms

Four Points by Sheraton Niagara Falls's 140 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers. Phones, ironing boards, and desks are other standard amenities.


Property features

At Four Points by Sheraton Niagara Falls, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 10.00 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 4 meeting rooms, conference space, and a 24-hour business center.

Room options

Deluxe Family Suite

Queen 2 | Sleeps 5

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Suite, River View

King 1 | Sleeps 3

Room, 1 King Bed, River View

King 1 | Sleeps 2

Guest reviews for Four Points by Sheraton Niagara Falls

Everyone (10) Couples (17) Business (2) Family (8) Friends (1) Other (1)
2

terrible noise isolation

Everyone

Terrible noise isolation - I stayed here two days and both days I was woken up by the sound of slamming doors on the floor. Terrible roo. Comfort.

By on Oct 12, 2017

4
Everyone

The sink was stopped up. People were super friendly room was ok n the view was absolutely amazing

By on Oct 9, 2017

1

location good but poor staff and poor condition

Everyone

Kitchen poor cleanliness and knife with cream cheese still on . Very noisy fan and Hiting system almost impossible to sleep . Dishes and cups not clean . Would never go back .

By on Sep 11, 2017

5

nice hotel

Everyone

Nice pool, good food, friendly staff. Well lit parking.

By on Aug 24, 2017

3

it was ok but could have been better

Everyone

I stayed here for 3 days. On my first day the A/C in my room was not working. After reporting it in the evening to the first technician he just refused to acknowledge and advised us on properly using the thermostat. None of us had any sleep that night as it became very hot and we had to pacify our little baby as well. The next day another technician came by after we called up requesting for changing our room as the a/c was not working in our opinion. He politely acknowledged the issue and changed the unit fixing the problem. But having to go through this for a day before getting it resolved was frustrating. Otherwise the room itself and the rest of the hotel staff were nice.

By , from San Jose on May 31, 2017

3
Everyone

We were roomed on the first floor right next to the parking lot... it was really noisy in the morning. would be nice if the hotel have some sort of noise barrier...

By on Oct 19, 2016

5

enjoyed my stay in this hotel. helpful staff

Everyone

They gave a complementary bottle of wine when they learned it was my birthday! It made my birthday very special!

By on Sep 18, 2016

5

quiet yet close enough. best value!

Everyone

Great view and great location. Clean and quiet. Only about 7-10 minutes from the falls.

By , from madison, wi on Aug 21, 2016

2

the hotel charge $10 for parking.

Everyone

Front desk was not friendly. The hotel charges $10 for parking.

By on Jul 24, 2016

5
Everyone

Great place. Loved it. I would stay again. Good location. Good staff. Good hotel.

By on Jul 23, 2016