We booked a premium falls view, but could only see the rivers. Otherwise, it was a very nice hotel. Had to pay $22 for parking, which was a crazy fee to park on their lot.
We arrived exhausted (hauling kids around all day). Getting to our room and we found the toilet wasn't working. I called the front desk where Cindy promptly moved us to another room without hesitation and was incredibly sweet and helpful. The hotel was beautiful and altogether an incredible experience.
My husband and I stayed at the DoubleTree Fallsview Resort and Spa for his birthday. Our room had a spectacular view of the American and Bridal Veil Falls. While most of the amenities were closed due to COVID-19, the spa was open and FANTASTIC. The entire staff was incredibly courteous and friendly, managing to be helpful without being intrusive. One example that stands out is the manager - I wish I remembered her name; I want to say Viktoria or Aleksandra - going above and beyond, conducting research into a Tlinkit totem pole on display in the (closed) gallery. They all deserve raises. COVID-19 protocols were adhered to, with everyone masked and the lobby area clean. Our room was wonderful and cleaner than many hotel rooms I've stayed in, especially during a time when shortages in the service industries are common for understandable reasons. Would definitely stay again!
The temperature controls were horrendous
Very nice place to stay, clean, only thing not enough restaurant inside the hotel needs more entertainment
Excellent location between the falls and Clifton Hill. Clean, spacious, and fairly priced!
Located in Fallsview, DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls is within a 10-minute walk of popular sights such as Fallsview Casino and Skylon Tower. This 224-room, 4-star hotel welcomes business and leisure travelers with 2 indoor pools, a full-service spa, and a restaurant.
Enjoy a leisurely bite to eat at Buchanans Steak & Seafood, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to 11:30 AM.
Guests can expect 37-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Guests of DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls have access to a full-service spa, 2 indoor pools, and a children's pool. If you drive, self parking is CAD 22.00 per night, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
We booked a premium falls view, but could only see the rivers. Otherwise, it was a very nice hotel. Had to pay $22 for parking, which was a crazy fee to park on their lot.
We arrived exhausted (hauling kids around all day). Getting to our room and we found the toilet wasn't working. I called the front desk where Cindy promptly moved us to another room without hesitation and was incredibly sweet and helpful. The hotel was beautiful and altogether an incredible experience.
We appreciate your feedback
My husband and I stayed at the DoubleTree Fallsview Resort and Spa for his birthday. Our room had a spectacular view of the American and Bridal Veil Falls. While most of the amenities were closed due to COVID-19, the spa was open and FANTASTIC. The entire staff was incredibly courteous and friendly, managing to be helpful without being intrusive. One example that stands out is the manager - I wish I remembered her name; I want to say Viktoria or Aleksandra - going above and beyond, conducting research into a Tlinkit totem pole on display in the (closed) gallery. They all deserve raises. COVID-19 protocols were adhered to, with everyone masked and the lobby area clean. Our room was wonderful and cleaner than many hotel rooms I've stayed in, especially during a time when shortages in the service industries are common for understandable reasons. Would definitely stay again!
Thank you for your wonderful feedback. Glad you enjoyed your stay. We value your business.
The temperature controls were horrendous
Very nice place to stay, clean, only thing not enough restaurant inside the hotel needs more entertainment
Excellent location between the falls and Clifton Hill. Clean, spacious, and fairly priced!
Good Day Sandy, Thank you for sharing your post.At $22 parking, we are amongst the lowest priced in the area. You also have the convenience of self parking vs waiting for a shuttle or valet. The parking fee is communicated on our booking sites. The Fallsview category at our property is US Fallsview - which would be the American Falls. We are located directly in front of the American Falls. For views of the Canadian (Horseshoe Falls) we would suggest one of our Hilton sister hotels. We hope you enjoyed your time in Niagara.