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Extended Stay America - Nashville - Franklin - Cool Springs

2.5 out of 5.0

Recent guest reviews

This property is great for a one night stay close to shopping, restaurants and Williamson County residential areas

Expected more from a hotel in this area. The room was small and poorly supplied. It was not as clean as I would have liked. There was still a used wash cloth draped over the shower curtain rod.

First the positives... great location. Right off of the freeway, near Restaurants, stores and a mall. Looks to be in a high end area... right next to a Mercedes-Benz dealership. The manager was also very nice and refunded ourmoney. Negatives... we got in late at night and have a medicall fragile toddler. If that wasn't the case, we would have packed up and left. It was very dirty. I am not a very picky person. I realize hotels are tough to keep clean, but this has clearly not been cleaned. The floor had leaves, dead bugs and piles of crumbled drywall. When i tried to turn lights on, they didn't work. The light shade was broken, the drawer pulls were broken, the sink was broken, the lamp didn't work and i looked and noticed the lamp was not plugged in. I went to plug it in and noticed that the cord had been taped together and the prongs were literally broken off in the outlet... leaving two metal, electrofyied prongs sticking out of a live outlet! The front window was intact but smashed. My husband called and asked for extra pillows. We were told they were out. He left and went up to the front lobby. There were 3 workers sitting doing nothing. He asked again for pillows and was told they were out and they couldn't get us any because they were all booked up for the night. They clearly were not. The parking lot was empty and we were able to see at least 5 rooms on line available for booking. The next morning the manager apologized and said they had lied. The sheets had hairs

I stayed two nights and was gone most of the days, but got a good nights sleep both nights. I was able to easily communicate with the staff. Parking was easy and the facility was easy to find.

Utensils were not given, towels were not clean, toilet was not clean

Wrong room type - requested tow beds and received a room with one king bed with pullout couch. Sheets on pullout couch were dirty / used. Air conditioning in room not working - very hot in room. Did not bode well for a good night's sleep. Drapes would not close all the way - letting in light and allowing people in parking lot to see in - on first floor.

Roaches no breakfast no coffeemaker crime stats no toiletries

This may be the worst hotel room I've ever stayed in. It smells terrible, there were no pillowcases on the pillows when we arrived and we had to call. The window curtain is filled with holes (see photo). No showerhead, the tub won't drain and when we lifted the stopper it has TONS of hair hanging from it. No washcloths. Loud. The only good thing is the a/c unit had a continuous fan option so we could create some noise to block out the I-65 traffic.

Good Stay - No issues Went for wedding. Other hotels in the areas cost 3 times as much. Enjoyed stay.

Chose this hotel because of price and location. Room was recently painted, but had a bad smell. Hair visible along the base of the tub. Bed was uncomfortable. TV remote did not work. I can't imagine anyone staying for an Extended Stay. Glad I was alone.

my wife and i stayed here as i had a very early medical treatment at a Nashville hospital. we live two hours south and did not want to travel from home. room was comfortable and beds were very comfortable. i would stay again

Great location .... shopping, food and Ramsey campus are all within 1 mile. Hotel was great value for what I needed that week. I would not being my wife to this hotel though, old and not updated. Smell of old smoke still lingers. Again, for me, and only needing a bed, this was a good room. Price was very reasonable, especially when using OrBucks.

We figured that this would be the best option for the money and for the fact that we were only staying overnight. We like the Cool Springs area so we thought it would be a comfortable stay. When we got there, it was so hot and we tried to turn on the AC, but the control wasn't working. We had messed with it longer, but it still wouldn't work. So, we tried to call the front desk, but no answer. Even though we had just check in not too long ago. It was very warm and we had to sleep with no blanket on. There was a dead cockroach on the floor in the kitchen. There was a spider in the lamp beside the bed. It was a horrible experience. There were only a few choices for breakfast as well.

While the location of this hotel is great, the amenities aren't. The rooms were clean and have a small kitchen, fridge, etc. The problem is there is nothing in the kitchen. When I've stayed at other extended stay chains the kitchen will have a small collection of silverware, dishes, pots/pans and perhaps a coffee maker. At this particular hotel you apparently have to bring all that with you. Other items provided are minimal. For instance, just barely enough bathroom towels to get you by.... and I'm pretty sure they were 80 grit. In addition to this we had two bars of soap about the size of a half-dollar. On the other hand, this hotel is in a great location near a mall, grocery store, restaurants. The person at the front desk was very nice and helpful. However, for what you pay for it is definitely not worth it. For about the same price you can stay at a Residence Inn and get a kitchen you can use without traveling with your pots/pans and dishes and probably have towels that don't feel like they belong on a belt sander.

Although this hotel was inexpensive, I would feel sorry for anyone who had to spend more than one night here. The rooms were worn, the bed was uncomfortable, there was no hairdryer, and the pillows were lumpy. Spend the extra money and stay somewhere else.

here at cool springs and in brentwood. they are basically the same, but this room had NO counter space in the bathroom, not a big deal for me, but the women might notlikeit. otherwise, ok for theprice, in a good area, close to the galleria, room was a little dingy, bed was ok, not a fleabag, but you get what you pay for

We reserved two rooms to break up our trip to Biloxi. The hotel was at a perfect location. When we got there no one was in the office to greet us. We were accommodated with two rooms close to one another, which was very nice. The rooms were definitely not up to par, though. The room had a weird smell, mold in the bathroom, stains all over the tub, and the carpets were not properly swept. Roaches were spotted during our stay. I would pay the extra money to stay somewhere cleaner.

No pool, few utensils to cook or eat with. Comfortable for one night but nothing special about it.

The best part of the hotel was the location. The room had a rather must smell, and there were dead bugs in the corners of the room. The pillows and blankets were quite dingy. It was evident that it had a basic cleaning, but it desperately needed a deep cleaning.

The rate was fair $68 bucks however for that price we felt we had to sacrifice a good nights sleep. The beds were so so in comfort, but I think what really bothered me was the condition of the bathroom, it had black mold in it and it was in real need of repair. The exit while convenient is very noisey and it is not a fun place to say in with kids as they had no place to walk to, we just kept walking them around the bldg, the hide a bed was also of not good quality, overall a depressing place to stay.

680 Bakers Bridge Ave Franklin TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a leisurely stroll of CoolSprings Galleria, Extended Stay America - Nashville - Franklin - Cool Springs is within a few miles (5 km) of Aspen Grove Park. This 347-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. In the historical district, the hotel is also close to Crockett Park and Brentwood Library.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 347 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

At Extended Stay America - Nashville - Franklin - Cool Springs, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Staff members can answer questions about accommodations, and also provide a safe deposit box at the front desk. Additional amenities include barbecue grills and a picnic area.

Guest reviews for Extended Stay America - Nashville - Franklin - Cool Springs

Everyone (7) Business (5) Couples (9) Family (9) Friends (2) Other (6)
4

need an overnight hotel in the cool springs area

Everyone

This property is great for a one night stay close to shopping, restaurants and Williamson County residential areas

By on Mar 25, 2018

Review comment responded on Mar 26, 2018

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, Hotel Management

3

good location that’s it

Everyone

Expected more from a hotel in this area. The room was small and poorly supplied. It was not as clean as I would have liked. There was still a used wash cloth draped over the shower curtain rod.

By on Feb 3, 2018

Review comment responded on Feb 3, 2018

Thank you for staying with us. Although you liked our convenient location, we are sorry for the issues you experienced with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. Please note, we do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next visit. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management

1

run far away. dirty and dangerous

Everyone

First the positives... great location. Right off of the freeway, near Restaurants, stores and a mall. Looks to be in a high end area... right next to a Mercedes-Benz dealership. The manager was also very nice and refunded ourmoney. Negatives... we got in late at night and have a medicall fragile toddler. If that wasn't the case, we would have packed up and left. It was very dirty. I am not a very picky person. I realize hotels are tough to keep clean, but this has clearly not been cleaned. The floor had leaves, dead bugs and piles of crumbled drywall. When i tried to turn lights on, they didn't work. The light shade was broken, the drawer pulls were broken, the sink was broken, the lamp didn't work and i looked and noticed the lamp was not plugged in. I went to plug it in and noticed that the cord had been taped together and the prongs were literally broken off in the outlet... leaving two metal, electrofyied prongs sticking out of a live outlet! The front window was intact but smashed. My husband called and asked for extra pillows. We were told they were out. He left and went up to the front lobby. There were 3 workers sitting doing nothing. He asked again for pillows and was told they were out and they couldn't get us any because they were all booked up for the night. They clearly were not. The parking lot was empty and we were able to see at least 5 rooms on line available for booking. The next morning the manager apologized and said they had lied. The sheets had hairs

By , from mi on Feb 1, 2018

Review comment responded on Feb 4, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

4

convenient to cool springs stores and restaurants

Everyone

I stayed two nights and was gone most of the days, but got a good nights sleep both nights. I was able to easily communicate with the staff. Parking was easy and the facility was easy to find.

By on Jan 31, 2018

Review comment responded on Jan 31, 2018

Thank you for taking time to provide feedback about your stay at Extended Stay America. We are delighted to read our location was perfect for your needs and that our facilities were up to your satisfaction. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management

2
Everyone

Utensils were not given, towels were not clean, toilet was not clean

By , from st.louis on Oct 15, 2017

Review comment responded on Oct 17, 2017

Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

2
Everyone

Wrong room type - requested tow beds and received a room with one king bed with pullout couch. Sheets on pullout couch were dirty / used. Air conditioning in room not working - very hot in room. Did not bode well for a good night's sleep. Drapes would not close all the way - letting in light and allowing people in parking lot to see in - on first floor.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We sincerely hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager

1
Everyone

Roaches no breakfast no coffeemaker crime stats no toiletries

By on Feb 5, 2017

1

do not stay here.

GetawayWithFriends

This may be the worst hotel room I've ever stayed in. It smells terrible, there were no pillowcases on the pillows when we arrived and we had to call. The window curtain is filled with holes (see photo). No showerhead, the tub won't drain and when we lifted the stopper it has TONS of hair hanging from it. No washcloths. Loud. The only good thing is the a/c unit had a continuous fan option so we could create some noise to block out the I-65 traffic.

By on Nov 15, 2015

5

good stay - no issues

Families

Good Stay - No issues Went for wedding. Other hotels in the areas cost 3 times as much. Enjoyed stay.

By on Oct 6, 2015

2

business trip

BusinessTravelers

Chose this hotel because of price and location. Room was recently painted, but had a bad smell. Hair visible along the base of the tub. Bed was uncomfortable. TV remote did not work. I can't imagine anyone staying for an Extended Stay. Glad I was alone.

By on Aug 13, 2015