this wasnt a good place , yes price was cheap and location was good, but cleanliness wasnt as expected and in times of pandemic, it should be the number 1 priority.
Clean rooms and great property lighting, didn’t like had to go to the office for plates and cups
Liked having cooking and refrigeration capabilities. Didn't like the pillows! Even doubled up, they were paper thin.
Terrible. so dirty and so loud. The bathroom was not cleaned and I couldn’t believe that this was a “hotel”
No AC. Very humid room I did not stay overnight. Not possible
Too many nasty things....the hallways were grossly disgusting. Lights in room did not work. Furniture was dirty. Carpet filthy. No cups for water. Will never stay at an extended stay again unless they reimburse me for this stay and I will give another location a try.
Fantastic! Economical and close to where we needed to be. We will definitely be back! Thank you orbitz!
Good location, the coffee ran out before I got any in the last day :/
Not a great check in experience. The front desk girl was very nice and you could tell she was trying her best to make a good experience but it was not going to happen. I got checked in, and the room had not been cleaned. Had to move all of my stuff back out and go back to the front desk and wait 20 minutes to get a new room that wasn’t ready yet. Waited another 40 minutes for housekeeping to finish cleaning it.
This property is great for a one night stay close to shopping, restaurants and Williamson County residential areas
Expected more from a hotel in this area. The room was small and poorly supplied. It was not as clean as I would have liked. There was still a used wash cloth draped over the shower curtain rod.
First the positives... great location. Right off of the freeway, near Restaurants, stores and a mall. Looks to be in a high end area... right next to a Mercedes-Benz dealership. The manager was also very nice and refunded ourmoney. Negatives... we got in late at night and have a medicall fragile toddler. If that wasn't the case, we would have packed up and left. It was very dirty. I am not a very picky person. I realize hotels are tough to keep clean, but this has clearly not been cleaned. The floor had leaves, dead bugs and piles of crumbled drywall. When i tried to turn lights on, they didn't work. The light shade was broken, the drawer pulls were broken, the sink was broken, the lamp didn't work and i looked and noticed the lamp was not plugged in. I went to plug it in and noticed that the cord had been taped together and the prongs were literally broken off in the outlet... leaving two metal, electrofyied prongs sticking out of a live outlet! The front window was intact but smashed. My husband called and asked for extra pillows. We were told they were out. He left and went up to the front lobby. There were 3 workers sitting doing nothing. He asked again for pillows and was told they were out and they couldn't get us any because they were all booked up for the night. They clearly were not. The parking lot was empty and we were able to see at least 5 rooms on line available for booking. The next morning the manager apologized and said they had lied. The sheets had hairs
I stayed two nights and was gone most of the days, but got a good nights sleep both nights. I was able to easily communicate with the staff. Parking was easy and the facility was easy to find.
Utensils were not given, towels were not clean, toilet was not clean
Wrong room type - requested tow beds and received a room with one king bed with pullout couch. Sheets on pullout couch were dirty / used. Air conditioning in room not working - very hot in room. Did not bode well for a good night's sleep. Drapes would not close all the way - letting in light and allowing people in parking lot to see in - on first floor.
Roaches no breakfast no coffeemaker crime stats no toiletries
This may be the worst hotel room I've ever stayed in. It smells terrible, there were no pillowcases on the pillows when we arrived and we had to call. The window curtain is filled with holes (see photo). No showerhead, the tub won't drain and when we lifted the stopper it has TONS of hair hanging from it. No washcloths. Loud. The only good thing is the a/c unit had a continuous fan option so we could create some noise to block out the I-65 traffic.
Good Stay - No issues Went for wedding. Other hotels in the areas cost 3 times as much. Enjoyed stay.
Chose this hotel because of price and location. Room was recently painted, but had a bad smell. Hair visible along the base of the tub. Bed was uncomfortable. TV remote did not work. I can't imagine anyone staying for an Extended Stay. Glad I was alone.
Within a short walk of CoolSprings Galleria, Extended Stay America - Nashville - Franklin - Cool Springs is within a mile (2 km) of Iasis Health Care. The 347 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 347 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America - Nashville - Franklin - Cool Springs, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You'll find limited parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
this wasnt a good place , yes price was cheap and location was good, but cleanliness wasnt as expected and in times of pandemic, it should be the number 1 priority.
Clean rooms and great property lighting, didn’t like had to go to the office for plates and cups
Aaron, thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. However, we regret the disappointment you had with our dishware policy. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Liked having cooking and refrigeration capabilities. Didn't like the pillows! Even doubled up, they were paper thin.
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. However, we were disappointed to read that you were not happy with the pillows and that impacted your sleep. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We hope to see you again soon. Sincerely, Hotel Management
Terrible. so dirty and so loud. The bathroom was not cleaned and I couldn’t believe that this was a “hotel”
Thank you for your comments regarding your recent stay. We apologize for the housekeeping issues that you had during your visit. We have processes in place to double-check our rooms before we mark them off as clean and ready, so what you encountered is not a normal occurrence. We are working with our housekeeping team to see where we fell short and to make necessary adjustments. We hope that you and your son will reconsider a return visit so that we can provide you with a better stay. Sincerely, Hotel Management
No AC. Very humid room I did not stay overnight. Not possible
Thank you for sharing your overnight experience. Reviews such as yours allow us to make changes and improvements to better serve our guests. We apologize for the inconvenience caused by the air conditioner issue. Our engineering team has been alerted to check and repair the unit right away. We are sorry we were not aware of this during your stay as we would have been happy to move you to another room. Thank you for being our guest, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Too many nasty things....the hallways were grossly disgusting. Lights in room did not work. Furniture was dirty. Carpet filthy. No cups for water. Will never stay at an extended stay again unless they reimburse me for this stay and I will give another location a try.
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Fantastic! Economical and close to where we needed to be. We will definitely be back! Thank you orbitz!
Thank you for recommending Extended Stay America to others. It feels good to know you enjoyed the convenience of our ideal location and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Good location, the coffee ran out before I got any in the last day :/
Demi, thank you for choosing to stay at Extended Stay America. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Not a great check in experience. The front desk girl was very nice and you could tell she was trying her best to make a good experience but it was not going to happen. I got checked in, and the room had not been cleaned. Had to move all of my stuff back out and go back to the front desk and wait 20 minutes to get a new room that wasn’t ready yet. Waited another 40 minutes for housekeeping to finish cleaning it.
Tom, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The safety of our guests is always our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concerns seriously and will promptly address them with the appropriate individuals. Thank you for choosing to visit us and for your patience during this time. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management