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Recent guest reviews

Terrible. so dirty and so loud. The bathroom was not cleaned and I couldn’t believe that this was a “hotel”

No AC. Very humid room I did not stay overnight. Not possible

Too many nasty things....the hallways were grossly disgusting. Lights in room did not work. Furniture was dirty. Carpet filthy. No cups for water. Will never stay at an extended stay again unless they reimburse me for this stay and I will give another location a try.

Fantastic! Economical and close to where we needed to be. We will definitely be back! Thank you orbitz!

Good location, the coffee ran out before I got any in the last day :/

Not a great check in experience. The front desk girl was very nice and you could tell she was trying her best to make a good experience but it was not going to happen. I got checked in, and the room had not been cleaned. Had to move all of my stuff back out and go back to the front desk and wait 20 minutes to get a new room that wasn’t ready yet. Waited another 40 minutes for housekeeping to finish cleaning it.

This property is great for a one night stay close to shopping, restaurants and Williamson County residential areas

Expected more from a hotel in this area. The room was small and poorly supplied. It was not as clean as I would have liked. There was still a used wash cloth draped over the shower curtain rod.

First the positives... great location. Right off of the freeway, near Restaurants, stores and a mall. Looks to be in a high end area... right next to a Mercedes-Benz dealership. The manager was also very nice and refunded ourmoney. Negatives... we got in late at night and have a medicall fragile toddler. If that wasn't the case, we would have packed up and left. It was very dirty. I am not a very picky person. I realize hotels are tough to keep clean, but this has clearly not been cleaned. The floor had leaves, dead bugs and piles of crumbled drywall. When i tried to turn lights on, they didn't work. The light shade was broken, the drawer pulls were broken, the sink was broken, the lamp didn't work and i looked and noticed the lamp was not plugged in. I went to plug it in and noticed that the cord had been taped together and the prongs were literally broken off in the outlet... leaving two metal, electrofyied prongs sticking out of a live outlet! The front window was intact but smashed. My husband called and asked for extra pillows. We were told they were out. He left and went up to the front lobby. There were 3 workers sitting doing nothing. He asked again for pillows and was told they were out and they couldn't get us any because they were all booked up for the night. They clearly were not. The parking lot was empty and we were able to see at least 5 rooms on line available for booking. The next morning the manager apologized and said they had lied. The sheets had hairs

I stayed two nights and was gone most of the days, but got a good nights sleep both nights. I was able to easily communicate with the staff. Parking was easy and the facility was easy to find.

Utensils were not given, towels were not clean, toilet was not clean

Wrong room type - requested tow beds and received a room with one king bed with pullout couch. Sheets on pullout couch were dirty / used. Air conditioning in room not working - very hot in room. Did not bode well for a good night's sleep. Drapes would not close all the way - letting in light and allowing people in parking lot to see in - on first floor.

Roaches no breakfast no coffeemaker crime stats no toiletries

This may be the worst hotel room I've ever stayed in. It smells terrible, there were no pillowcases on the pillows when we arrived and we had to call. The window curtain is filled with holes (see photo). No showerhead, the tub won't drain and when we lifted the stopper it has TONS of hair hanging from it. No washcloths. Loud. The only good thing is the a/c unit had a continuous fan option so we could create some noise to block out the I-65 traffic.

Good Stay - No issues Went for wedding. Other hotels in the areas cost 3 times as much. Enjoyed stay.

Chose this hotel because of price and location. Room was recently painted, but had a bad smell. Hair visible along the base of the tub. Bed was uncomfortable. TV remote did not work. I can't imagine anyone staying for an Extended Stay. Glad I was alone.

my wife and i stayed here as i had a very early medical treatment at a Nashville hospital. we live two hours south and did not want to travel from home. room was comfortable and beds were very comfortable. i would stay again

Great location .... shopping, food and Ramsey campus are all within 1 mile. Hotel was great value for what I needed that week. I would not being my wife to this hotel though, old and not updated. Smell of old smoke still lingers. Again, for me, and only needing a bed, this was a good room. Price was very reasonable, especially when using OrBucks.

We figured that this would be the best option for the money and for the fact that we were only staying overnight. We like the Cool Springs area so we thought it would be a comfortable stay. When we got there, it was so hot and we tried to turn on the AC, but the control wasn't working. We had messed with it longer, but it still wouldn't work. So, we tried to call the front desk, but no answer. Even though we had just check in not too long ago. It was very warm and we had to sleep with no blanket on. There was a dead cockroach on the floor in the kitchen. There was a spider in the lamp beside the bed. It was a horrible experience. There were only a few choices for breakfast as well.

Bakers Bridge Ave Franklin TN

Hotel highlights

  • Close to CoolSprings Galleria
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located within a mile (2 km) of CoolSprings Galleria, Extended Stay America - Nashville - Franklin - Cool Springs is within 3 miles (5 km) of Aspen Grove Park. This 347-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with satellite channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

At Extended Stay America - Nashville - Franklin - Cool Springs, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Nashville - Franklin - Cool Springs

Everyone (11) Business (5) Couples (9) Family (10) Friends (2) Other (6)
1
Families

Terrible. so dirty and so loud. The bathroom was not cleaned and I couldn’t believe that this was a “hotel”

By on Oct 15, 2019

Review comment responded on Oct 16, 2019

Thank you for your comments regarding your recent stay. We apologize for the housekeeping issues that you had during your visit. We have processes in place to double-check our rooms before we mark them off as clean and ready, so what you encountered is not a normal occurrence. We are working with our housekeeping team to see where we fell short and to make necessary adjustments. We hope that you and your son will reconsider a return visit so that we can provide you with a better stay. Sincerely, Hotel Management

4
Everyone

By on Oct 5, 2019

2
Business Business Travelers

No AC. Very humid room I did not stay overnight. Not possible

By on Sep 11, 2019

Review comment responded on Sep 12, 2019

Thank you for sharing your overnight experience. Reviews such as yours allow us to make changes and improvements to better serve our guests. We apologize for the inconvenience caused by the air conditioner issue. Our engineering team has been alerted to check and repair the unit right away. We are sorry we were not aware of this during your stay as we would have been happy to move you to another room. Thank you for being our guest, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

1
Business Business Travelers

Too many nasty things....the hallways were grossly disgusting. Lights in room did not work. Furniture was dirty. Carpet filthy. No cups for water. Will never stay at an extended stay again unless they reimburse me for this stay and I will give another location a try.

By on Mar 4, 2019

Review comment responded on Mar 5, 2019

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management

5
Everyone

Fantastic! Economical and close to where we needed to be. We will definitely be back! Thank you orbitz!

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

Thank you for recommending Extended Stay America to others. It feels good to know you enjoyed the convenience of our ideal location and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management

4
Everyone

Good location, the coffee ran out before I got any in the last day :/

By , from Florida on Oct 20, 2018

Review comment responded on Oct 20, 2018

Demi, thank you for choosing to stay at Extended Stay America. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management

2
Everyone

Not a great check in experience. The front desk girl was very nice and you could tell she was trying her best to make a good experience but it was not going to happen. I got checked in, and the room had not been cleaned. Had to move all of my stuff back out and go back to the front desk and wait 20 minutes to get a new room that wasn’t ready yet. Waited another 40 minutes for housekeeping to finish cleaning it.

By , from Iowa on May 6, 2018

Review comment responded on May 7, 2018

Tom, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

4

need an overnight hotel in the cool springs area

Everyone

This property is great for a one night stay close to shopping, restaurants and Williamson County residential areas

By on Mar 25, 2018

Review comment responded on Mar 26, 2018

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, Hotel Management

3

good location that’s it

Everyone

Expected more from a hotel in this area. The room was small and poorly supplied. It was not as clean as I would have liked. There was still a used wash cloth draped over the shower curtain rod.

By on Feb 3, 2018

Review comment responded on Feb 3, 2018

Thank you for staying with us. Although you liked our convenient location, we are sorry for the issues you experienced with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. Please note, we do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next visit. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management

1

run far away. dirty and dangerous

Everyone

First the positives... great location. Right off of the freeway, near Restaurants, stores and a mall. Looks to be in a high end area... right next to a Mercedes-Benz dealership. The manager was also very nice and refunded ourmoney. Negatives... we got in late at night and have a medicall fragile toddler. If that wasn't the case, we would have packed up and left. It was very dirty. I am not a very picky person. I realize hotels are tough to keep clean, but this has clearly not been cleaned. The floor had leaves, dead bugs and piles of crumbled drywall. When i tried to turn lights on, they didn't work. The light shade was broken, the drawer pulls were broken, the sink was broken, the lamp didn't work and i looked and noticed the lamp was not plugged in. I went to plug it in and noticed that the cord had been taped together and the prongs were literally broken off in the outlet... leaving two metal, electrofyied prongs sticking out of a live outlet! The front window was intact but smashed. My husband called and asked for extra pillows. We were told they were out. He left and went up to the front lobby. There were 3 workers sitting doing nothing. He asked again for pillows and was told they were out and they couldn't get us any because they were all booked up for the night. They clearly were not. The parking lot was empty and we were able to see at least 5 rooms on line available for booking. The next morning the manager apologized and said they had lied. The sheets had hairs

By , from mi on Feb 1, 2018

Review comment responded on Feb 4, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Extended Stay America - Nashville - Franklin - Cool Springs

680 Bakers Bridge Ave, Franklin, TN 37067
url importing https://www.orbitz.com/Nashville-Hotels-Extended-Stay-America---Nashville---Franklin---Cool-Springs.h116824-p2.Hotel-Reviews