Palace Resort2.5 out of 5.0
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Recent guest reviews
Normally, not a complainer, but when you pay almost $500 for a 2 night stay, you expect a littlw bit. Hotel wasn't bad, but here's a break down: 1. The elevator was an issue They were working on one, which had the wait for the elevators sometimes at 30 minutes or you could climb the stairs. I understand maintenance on things, but I feel a caution would have saved many guests and employees a lot of frustration. 2. Most of the hotel staff came off very rude. Like they didn't want to be working. However, Terrance was amazing. He was the main reason I didn't list off all the conplaints. He was very understanding and sweet. 3. Phone in room kept randomly ringing. We just unplugged it. Fire detector was beeping, but maintenance fixed it. Balcony was smaller than imagined. But all in all, room wasn't bad. 4. Due to the elevator issue, my son and I made it to breakfast 5 minutes late. Lady wouldn't allow us to get our free breakfast we received for refusing full housekeeping. 5. Pools and hot tubs were not available the while time. Labor day weekend should be ready and have all amenities in shape for over $200 a night stay. Ended up staying our last night in another hotel cheaper with better amenities. Tried to extend our stay with the Palace, but the front desk didn't make that sound welcoming. Seemed more like a pain and inconvenience.
I and my girlfriend could never forget our nights spending at The Palace. The bed sheet was full of dust and various black dot which cuz us itching
We booked this last minute for 4 days. Everything was great!! No indoor pool, but weather was perfect for amenities outside.
Hotel room needed to be updated but was very cozy and comfortable.
Room needs to be updated and hotel seems to be a little old but very cozy. I didn't want to leave.
First room w/view was very dirty so staff promised a major clean in am because no rooms to move us that night. Next day stayed away from room all day to get cleaned and returned to dirty and unclean room again. Front desk moved us to another room with less of a view (disappointing) and that room was also dirty. I spent 2 evenings cleaning with Soft Scrub and cleaning scrounge I bought! Had to ask for vacuum to be done after 3 days of an 8-day stay. The 2nd room smelled bad enough we had to use a Febreze spray each time entering. Honeymoon not as glamour as hoped.
We had a great stay the Palace Hotel. Breakfast awesome every morning. I recommend the potatoes, lots and lots of potatoes. The staff were extremely nice. We didn't need room service everyday, but they made sure we had everything we needed. Great location to the beach.
I was a Lil worried about this hotel after I read some of the reviews but I went there with a positive attitude and everything was just what I expected. The staff was friendly, check in was a breeze. The room looked exactly like the photos and smelled nice and clean as soon as I walked in the door. The hotel was very quiet, all the elevators worked, and parking was no issue. I had free breakfast for two days but only used one day just because I wanted to try something different. The breakfast was what I expected. I could tell this was an older hotel but it has been kept up very well. The view from my oceanfront sun suite was awesome. My only complaint is the balcony is tiny. Luckily there was only two of us. I would definitely stay here again.
We had a nice oceanfront room. The staff was friendly and helpful. The only problem we encountered was there are only 3 elevators. With 23 or so floors and that many people it is not enough. There were lines to the elevator regularly around dinner time. People coming in and going out. Upon check out we waited approx. 30 minutes on an elevator. Finally we gave up and toted all our stuff down the steps. We also could not get a cart for our stuff after waiting 45 minutes for one. We were told that people take them in their rooms and keep them. With that many people there should be more elevators and more luggage carts. Luggage carts should not be allowed in the rooms so they would be on a first come first served basis.
Everything was very nice. We could not have been more comfortable.
The stay was absolutely great and we would love to visit there again on our next vacation. The cleanest of the room felt like being at home away from home and we hope to get the same room on our next visit there which is room 904 just a great location and and a nice resort
the room was clean and neat. ac unit had issues but got it to work after a few attempts. overall this is a great place to get away for a lower price.
Good for the money. Rooms are in need of new carpet.
This hotel is rundown... Room smelled bad.. Had to open the sliding doors and spray perfume to let it out... Beds are horrible... Not clean... Rundown carpets and bathroom...furniture ect... Ac never got cold...would never stay again....I never write reviews but this place is a total disappointment....
Booked this as a last getaway for the year. Booking was painless, check in and check out was flawless. Our room was great, we had everything we needed right there on site. Hotel staff were polite and helpful. Will definitely stay here again.Thanks for an awesome getaway
The hotel was nice, clean and fun. Great view of the ocean. absolutely loved it.
Me and my family have stayed here at least 3 times before and Never had any issues. But this time was different. Checking in took longer because staff kept stating I owed them more money. Tried showing reservation but she refused stating " I got you here" pointing at the computer. I'm tired from the drive so I was nice to her and stated I paid already after several minutes and two more people we were able to get checked in of course no breakfast since we booked through 3rd party since hotel had higher price. But again we stayed before "it's NASTY" so no big deal. Got to room AC not working. Was fixed next day. TV in bedroom should be thrown out. My phone would've been better to watch from. It was soooo small. Really how much does a cheap flat screen TV cost these days!! Went back down to move car after checking in and had a warning violation on window. Really! You guys held me up trying to find my reservation and put a warning on window I'm taking to long to move my car! Really! After all this we made the most of it and enjoyed our vacation outside of the hotel. I love the beach so I will be back. But Palace no more.
I don't have much to say positive about this visit, so I won't say anything at all.
The elevators were broken part of the time and when they did work they were slow packed and smelled very very badly. Our room was clean overal but it appeared the cleaning staff "forgot" to change our lines they were filthy and were NOT cleaned we had to go buy our own linens just to sleep in the bed it was disgusting.
I have stayed here several times before. I like the size of 1 bedroom. Wish that bedroom was bigger and bed more comfortable. But for a short last minute getaway it was nice. 1611 is where I stayed. You need light bulbs! I did not eat breakfast. I disliked it last time. No need to try again. Elevator was better this time around. Could use another. I would stay again.