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Recent guest reviews

Great lake, but the hotel wasn't a good experience. Loud and constant squeaky ceiling noise from any movement upstairs. Because of the squeaky ceiling noise, we couldn't get any rest in the room. We had to be outside during the day and wake up the same time as upstairs people waking up...

BE SURE TO CONFIRM YOUR RESERVATION - AND BEWARE EVEN THEN Though I reserved a room with two queen beds for four people, when I contacted the property to confirm the reservation, I was told the type of room reserved was unavailable, and that we would be "upgraded" to a cabin, which normally cost $75 more. The cabin, I was told, only had one queen bed and a sleeper sofa, but a roll-away bed would be waiting for us as well. I was told this was the only vacancy available. Of course, no roll-away awaited us, and we were told upon arrival that none were available. Instead, we were provided a large mound of blankets to make sleeping on the floor more comfortable (!). A front desk employee told us management might give us a free watercraft rental to make up for the inconvenience. However, it was already 6 PM and no managers were on-site until tomorrow, so I'd have to inquire again then. I returned to the office at 10 AM to find a different front desk employee that knew nothing about our situation and didn't seem at all sympathetic. She seemed shocked at the prospect of a free watercraft rental and said she'd need to run it by a manager, who were still all off-site. She said she'd talk to one and call me later that day. Not surprisingly, no call came. The next day, we checked out and were no longer interested in a watercraft rental. A refund or discount would be nice, though.

We expected much better service, cleaner room and accommodations in general for the price we payed. Front desk lady tried to call us 2 days prior to our arrival to cancel our trip saying that they have no rooms for us even though we booked a cottage 3 weeks ago and they already charged $ payment from my card. We were going back and forth with the resort and finally got a cottage, but not the one we booked and my kids ended up sleeping on the couches instead of the beds. The cottage was so outdated. Not worth the money you pay for it.

Nice resorts, just some issues with check in , will return

Nice and quiet place for short get away vacation from busy city.

Nice hotel, close to the beach, stuff very friendly!

Main Avenue East Soap Lake WA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Soap Lake Natural Spa and Resort places you next to Masquers Theater of Soap Lake and within a 10-minute drive of Grant County Historical Museum. The 45 rooms at this 3.5-star resort include refrigerators, microwaves, and coffee makers.


Rooms

Soap Lake Natural Spa and Resort's 45 soundproofed rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Rooms also include desks.


Property features

Guests staying at Soap Lake Natural Spa and Resort enjoy free WiFi in public areas, a terrace, and a garden. You can put free parking to good use if you drive. Other amenities at this beach resort include barbecue grills and a picnic area.

Room options

Kenny Ardell

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 King Bed with Sofa bed, Lake View (Odd & Ends)

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Eagle’s Nest

1 King Bed, 1 Queen Bed and 1 Double Sofa Bed | Sleeps 8

Studio Suite, 2 Queen Beds, Lake View

2 Queen Beds | Sleeps 5

Guest reviews for Soap Lake Natural Spa and Resort

Everyone (3) Family (4)
2
Family

Great lake, but the hotel wasn't a good experience. Loud and constant squeaky ceiling noise from any movement upstairs. Because of the squeaky ceiling noise, we couldn't get any rest in the room. We had to be outside during the day and wake up the same time as upstairs people waking up...

By , from Vancouver, WA on Jul 27, 2020

Review comment responded on Sep 1, 2020

We inspected your unit and tested walking around and even jumping on bed. We heard no noise in your unit other than the jumping. We also could not locate any squeaking noise. Your unit in our inn is very popular and we have been asking guests for feedback and have had no additional complaints. We are sorry it was a noisy stay for you and we will continue to ask for feedback from departing guests.

2
Family

BE SURE TO CONFIRM YOUR RESERVATION - AND BEWARE EVEN THEN Though I reserved a room with two queen beds for four people, when I contacted the property to confirm the reservation, I was told the type of room reserved was unavailable, and that we would be "upgraded" to a cabin, which normally cost $75 more. The cabin, I was told, only had one queen bed and a sleeper sofa, but a roll-away bed would be waiting for us as well. I was told this was the only vacancy available. Of course, no roll-away awaited us, and we were told upon arrival that none were available. Instead, we were provided a large mound of blankets to make sleeping on the floor more comfortable (!). A front desk employee told us management might give us a free watercraft rental to make up for the inconvenience. However, it was already 6 PM and no managers were on-site until tomorrow, so I'd have to inquire again then. I returned to the office at 10 AM to find a different front desk employee that knew nothing about our situation and didn't seem at all sympathetic. She seemed shocked at the prospect of a free watercraft rental and said she'd need to run it by a manager, who were still all off-site. She said she'd talk to one and call me later that day. Not surprisingly, no call came. The next day, we checked out and were no longer interested in a watercraft rental. A refund or discount would be nice, though.

By , from Federal Way, WA on Jul 27, 2020

Review comment responded on Jul 27, 2020

Dear Mr. Young, Please check your voicemail of phone number connected to reservation? We left a voicemail there about watercraft rental. We also stopped by your unit twice trying to contact you. You were upgraded and I assumed since unit came with same amount of beds no roll away bed was needed? The unit you recieved was our last room. We asked you at check out how your stay was. You replied there was some issues the first night but that your stay was good? The second front desk agent you spoke to was the assistant manager, she knew nothing about the situation because your issue was communicated directly to general manager. The following day I made sure you got rollaway bed right away and also gave approval for watercraft rental. The rollaway normally paid for was also given to you complimentary. I hope we get a chance in the future to change your 2 star review into a 5 star review. Until then stay safe and well. ~Melinda

2
Family

We expected much better service, cleaner room and accommodations in general for the price we payed. Front desk lady tried to call us 2 days prior to our arrival to cancel our trip saying that they have no rooms for us even though we booked a cottage 3 weeks ago and they already charged $ payment from my card. We were going back and forth with the resort and finally got a cottage, but not the one we booked and my kids ended up sleeping on the couches instead of the beds. The cottage was so outdated. Not worth the money you pay for it.

By , from Sacramento on Jul 6, 2020

Review comment responded on Sep 1, 2020

I am sorry you did not like your unit. I tried very hard to accommodate you and your family. The unit was very clean upon arrival so not sure what your issue was? All our cottages have been a lodging destination since the early 1900's so they are dated but still very nice and have been updated recently with new furniture and flooring through out.

4
Everyone

By on May 31, 2020

Review comment responded on Jun 2, 2020

Thank you for staying with us! We sure hope to have an opportunity to host you again, and earn a 5 star rating.

4
Family

Nice resorts, just some issues with check in , will return

By on Sep 16, 2019

Review comment responded on Sep 17, 2019

We're happy to hear you enjoyed the resort and we're sorry about your issues with check in. If you're able to reach out to us directly we'd like to hear what your issues were so we can correct them. Thank you for your stay.

5
Everyone

Nice and quiet place for short get away vacation from busy city.

By , from Seattle on Sep 24, 2018

Review comment responded on Sep 27, 2018

Dear Peter, Thank you kindly for your review and always your business are highly appreciated. We are very glad you enjoy your short vacation at our Resort and we are looking forward to host you in the future. Kind Regards,

5

nice hotel close to the beach!

Everyone

Nice hotel, close to the beach, stuff very friendly!

By , from Ferndale Wa on Jul 23, 2018

Review comment responded on Jul 25, 2018

Dear Laura, Thank you kindly for your review! We strive to provide the best hospitality to our quests and be awarded with reviews like yours. We hope to host you again in the future! Warm Regards

Soap Lake Natural Spa and Resort

236 Main Avenue East, Soap Lake, WA 98851
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