Hilton Garden Inn Monterey
3.0 out of 5.0
3.7
out of 5
Average Guest Review
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Recent guest reviews
We were there to celebrate our son's graduation and 22nd birthday. He is someone with autism. The staff was truly kind and patient and very helpful. Our Desk Person even set up a little card to wish him well along with a bottle of wine and cheese platter. We really appreciated that. The first evening we had dinner at the restaurant there on the property...the service was terrible and so was the food. We ordered calamari and what we got looked like fishsticks that tasted awful. We were greatly disappointed. I would love to recommend this hotel but considering the terrible food and service in the restaurant, I probably would return nor recommend. Don't mean to be unappreciative, but when the food sucks, especially the fish when your in Monterey Bay...you know it's bad.
Hotel was clean, staff were very friendly and helpful. Place is a little dated. Location is great, close to everything.
We stayed here as part of our California Coast trip. The kids loved it. Our room had a little balcony and was comfortable. The pool and hot tub were great and included S'mores by a fire pit at 6 every evening. The restaurant was great for breakfast and good for dinner. The foyer bar was pleasant, and the hotel shop sold wine and snacks. I would stay here again in a heartbeat.
Very friendly staff, my room was clean and orderly and temp was already set to 72 degrees. The room it's self is nicely lit when the lamps are all on and the bathroom lighting is a nice clean light. I was able to give my 3 year old a bath without having to wipe down the tub and drain first and the shower head had nice water pressure. Now lets talk their restaurant the Pacific Grill... DELICIOUS. The menu isn't huge but the Rib Eye, and Citrus Chicken we ordered were perfect! This hotel is close to the freeway and the aquarium without being too close to the tourists and traffic.
Great location to Carmel, Monterrey, routes to travel to and from other places
We liked our stay here. The hotel was nice and affordable. The staff was good. Our room was a little too noisy for our liking but it was next to the pool and in the stairwell near the street so we didn't have the best location.
The regrigertaor was broken, the bathtub was stopped up with hair that had never been removed from the drain, the bathroom sink was kid sized and leaked. All in all a very disappointing experience.
For the price I paid it should have been wonderful. It was like an upgraded best western. Breakfast is not included yet the staff during breakfast was really nice and accommodating. The parking should be free not charged considering we had to walk so far. It was ok but I wouldn't go back.
We stayed here once before a few years back and liked the location and service of this hotel. Everything was nice and we hope to stay here again when we're in the area.
The hotel was modern and clean. I had to clean up my work presentation in the business center and was able to print everything without any problems. The pool and hot tub were clean and perfect after long days. Our room was quiet and peaceful and was perfectly tucked away in Monterey. The Wharf and Cannery Row were within a five minute drive and Highway 1 North/South was basically at our doorstep to see some amazing hot spots along the coast.
Nice & clean but priced a little high. Good location did not stay long enough to enjoy all the amenities.
Room over priced, small bathroom for a "suite". $10.00 to park, which I was NOT told of a booking time. From parking to room was long walk. No in room service. Plumbing noise all night. At $310.00 a night room was very over priced. Would not stay there again at that price. Room should have been valued at $150.00. Stay was unsatisfactory.9
We had a very good stay at this hotel. They had overbooked the king rooms and gave us complimentary breakfast for an upgraded queen room. Very quiet location and easy on and off hwy access.
Upon arrival we were upgraded to a King room, superb
The Hotel was very nice and the people there where very helpful. It was St. Patrick's weekend, so it would have been nice that the bar be stocked. The one drink I wanted and they didn't have the ingredients. Also it would be nice that the kitchen stayed open a little longer, for example until 11pm. But all in all it was a nice experience.
Great location, clean rooms, comfortable beds (with white duvet covers) and nice lobby to sit and have a cocktail. The staff was outstanding. I definately feel I got a great deal. Breakfast was amazing also, can't think of a thing they left out, omletts, waffles, oatmeal, eggs to order, potatoes, cereal, fresh fruit etc.
Other than the fire alarm going off throughout the hotel our second night, our stay was close to perfect. The room was large, clean and well stocked. My only complaint is that when the heater came on during the night the blower sound was loud enough to be disturbing. This was particularly true the first night but became less bothersome over the course of our stay as we got used to it.
The stay at this Hilton Garden Inn in Monterey was fantastic! It truly is all about the little things. I was in town to race my car at the Mazda Laguna Seca raceway and found a great price on rooms at this hotel. One of the nice things, being a car guy, was the hotel provided free underground parking in their garage to all guests. In the past, other hotels have charged me for garage parking or even to simply park in their parking lot! This was a very welcomed addition to the trip. My car was well protected and kept inside. The beds are also fantastic. I slept like a baby both nights that I stayed. Even my guest who has frequent back issues was able to sleep with no trouble what so ever. The balcony feature was pretty nice as well. Overall the rooms were of good size, had plenty of nice features and made the stay more enjoyable. Another nice small item was the business center. I've done a lot of traveling over the last 2 years for auto racing and it seems like every hotel business center gets neglected. The computers don't work, printers are messed up or something. Often I end up having to fix the problem myself. At this hotel the computers were fast, no hassles with usage charges or restrictions and (gasp!) the printer worked the first time! A welcoming surprise. The hotel was right off the freeway giving us easy access to the town. Overall it was a great value and a wonderful stay. I will be booking here again when I come back.
The rooms are small, but overall we had a good experience. The staff was wonderful. The rooms were clean. My only complaint was that the lobby was ice cold. They need to warm it up in there.
Very friendly and helpful, easy parking was clean and grounds were well kept.
Hotel highlights
- Walking distance to Dennis the Menace Park
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Dennis the Menace Park is a short stroll from Hilton Garden Inn Monterey, and other popular attractions like Maritime Museum are within a mile (2 km). This 3-star hotel has 204 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Near the airport, it's also near Fisherman's Wharf and Monterey Bay Aquarium.
Dining
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning off right with cooked-to-order breakfast served for a fee.
Rooms
All of Hilton Garden Inn Monterey's 204 rooms are air-conditioned and have an array of amenities, including patios, microwaves, and refrigerators. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and phones are also standard.
Property features
At Hilton Garden Inn Monterey, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 15.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.
Guest reviews for Hilton Garden Inn Monterey
great location
Everyone
We were there to celebrate our son's graduation and 22nd birthday. He is someone with autism. The staff was truly kind and patient and very helpful. Our Desk Person even set up a little card to wish him well along with a bottle of wine and cheese platter. We really appreciated that. The first evening we had dinner at the restaurant there on the property...the service was terrible and so was the food. We ordered calamari and what we got looked like fishsticks that tasted awful. We were greatly disappointed. I would love to recommend this hotel but considering the terrible food and service in the restaurant, I probably would return nor recommend. Don't mean to be unappreciative, but when the food sucks, especially the fish when your in Monterey Bay...you know it's bad.
Everyone
Hotel was clean, staff were very friendly and helpful. Place is a little dated. Location is great, close to everything.
viewing big sur
Everyone
We stayed here as part of our California Coast trip. The kids loved it. Our room had a little balcony and was comfortable. The pool and hot tub were great and included S'mores by a fire pit at 6 every evening. The restaurant was great for breakfast and good for dinner. The foyer bar was pleasant, and the hotel shop sold wine and snacks. I would stay here again in a heartbeat.
exactly what we needed :)
Families
Very friendly staff, my room was clean and orderly and temp was already set to 72 degrees. The room it's self is nicely lit when the lamps are all on and the bathroom lighting is a nice clean light. I was able to give my 3 year old a bath without having to wipe down the tub and drain first and the shower head had nice water pressure. Now lets talk their restaurant the Pacific Grill... DELICIOUS. The menu isn't huge but the Rib Eye, and Citrus Chicken we ordered were perfect! This hotel is close to the freeway and the aquarium without being too close to the tourists and traffic.
Everyone
Great location to Carmel, Monterrey, routes to travel to and from other places
our room was a little noisy
Everyone
We liked our stay here. The hotel was nice and affordable. The staff was good. Our room was a little too noisy for our liking but it was next to the pool and in the stairwell near the street so we didn't have the best location.
underwhelming
Families
The regrigertaor was broken, the bathtub was stopped up with hair that had never been removed from the drain, the bathroom sink was kid sized and leaked. All in all a very disappointing experience.
it was ok
Everyone
For the price I paid it should have been wonderful. It was like an upgraded best western. Breakfast is not included yet the staff during breakfast was really nice and accommodating. The parking should be free not charged considering we had to walk so far. It was ok but I wouldn't go back.
great hotel and price
Couples
We stayed here once before a few years back and liked the location and service of this hotel. Everything was nice and we hope to stay here again when we're in the area.
great trip for work & sight seeing
BusinessTravelers
The hotel was modern and clean. I had to clean up my work presentation in the business center and was able to print everything without any problems. The pool and hot tub were clean and perfect after long days. Our room was quiet and peaceful and was perfectly tucked away in Monterey. The Wharf and Cannery Row were within a five minute drive and Highway 1 North/South was basically at our doorstep to see some amazing hot spots along the coast.