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Hilton Garden Inn Mobile West

3.0 out of 5.0

Recent guest reviews

Hotel had some construction underway on the floor i was staying in and the carpet in the hallway to my room filthy. I left late to go shop and ask the front desk staff to have room service tidy my room but when I returned 3 hours later it haven't been done so needless to say I had towels on the floor, trash in the cans and unmade beds. I did get additional towels but the used ones stayed on the floor.

I was in town for just one night for a family party. The staff really made this hotel experience fantastic. They were super friendly and helpful. My room was immaculately clean. I loved the coffee and seating area in the lobby. It was a great place to meet up and hang out with other family members staying at the hotel. Breakfast was awesome!

Reasonable for a short stay. It was difficult to find. Loved the convenience to malls, shopping and restaurants. Staff was friendly. Room was comfortable. After the first day housekeeping did not clean the bathroom floor or replace the towels. Was told the towels would be replaced but it never happened. I had to contact the front desk to finally get towels delivered to the room.

The staff was great - the room was perfect for my business trip. Would recommend!

The Hilton Garden Inn was excellent. The room and service were very good and the price was unbelievable for the quality. The hotel is very difficult to find - it is on an access road off Interstate 65 and Airport Blvd, however, it is not marked and the road is not on map or GPS. Even the staff member at the desk could not explain how to get there from the main roadway. However, once there the service was excellent.

For $119 per night plus taxes we did not expect hair in towels, bugs in linens, dirty water glasses, dirty spill spots in carpet various places. Pictures are great looking on website but reality is (at least our room) was somewhat shabby. Also, no free breakfast although available in the lobby for $10 -- not very good - overcooked and slow service.

We stayed here because it was close to the airport and the freeway. Great location.

VERY GOOD

Hotel was used as a base for further travel "up Country" to visit with family members. Staff was very friendly and helpful. Menu was limited but most food was fresh and well prepared and presented. Biggest disapointment was that I was advised that my Hilton Honors status would not be honored since I booked through a third party rather than direct. However, I was subsequently informed that a single exception would be made, and I would be credited for my stay, albeit I was unable to take advantage of my perks as a Gold HHonors VIP, during the course of my stay!

the rooms were clean, nicely decorated and the hotel location was perfectly located in between the airport and downtown mobile. the staff was really friendly and accomodating.

Room options

King evolution room

King 1 | Sleeps 2

Two Queen Beds, Non-Smoking, Accessible

Queen 2 | Sleeps 4

One King Bed, Non-Smoking, Accessible

King 1 | Sleeps 2

Room, Accessible

King 1 | Sleeps 2

Guest reviews for Hilton Garden Inn Mobile West

Everyone (1) Business (2) Couples (4) Family (3)
4

close to shopping and interstate

Everyone

Hotel had some construction underway on the floor i was staying in and the carpet in the hallway to my room filthy. I left late to go shop and ask the front desk staff to have room service tidy my room but when I returned 3 hours later it haven't been done so needless to say I had towels on the floor, trash in the cans and unmade beds. I did get additional towels but the used ones stayed on the floor.

By , from Louisiana on Sep 13, 2017

5

family reunion

Families

I was in town for just one night for a family party. The staff really made this hotel experience fantastic. They were super friendly and helpful. My room was immaculately clean. I loved the coffee and seating area in the lobby. It was a great place to meet up and hang out with other family members staying at the hotel. Breakfast was awesome!

By on Sep 22, 2015

4

short visit to mobile!

Families

Reasonable for a short stay. It was difficult to find. Loved the convenience to malls, shopping and restaurants. Staff was friendly. Room was comfortable. After the first day housekeeping did not clean the bathroom floor or replace the towels. Was told the towels would be replaced but it never happened. I had to contact the front desk to finally get towels delivered to the room.

By on Sep 12, 2014

5

perfect for business

BusinessTravelers

The staff was great - the room was perfect for my business trip. Would recommend!

By on Mar 25, 2014

4

very nice hotel - just akward to find

Couples

The Hilton Garden Inn was excellent. The room and service were very good and the price was unbelievable for the quality. The hotel is very difficult to find - it is on an access road off Interstate 65 and Airport Blvd, however, it is not marked and the road is not on map or GPS. Even the staff member at the desk could not explain how to get there from the main roadway. However, once there the service was excellent.

By on Sep 23, 2013

3

shabby for the money

Couples

For $119 per night plus taxes we did not expect hair in towels, bugs in linens, dirty water glasses, dirty spill spots in carpet various places. Pictures are great looking on website but reality is (at least our room) was somewhat shabby. Also, no free breakfast although available in the lobby for $10 -- not very good - overcooked and slow service.

By on Jul 4, 2013

5

very very nice room. clean!

Families

We stayed here because it was close to the airport and the freeway. Great location.

By on Mar 21, 2011

3

ill explain

Couples

VERY GOOD

By on Jul 27, 2009

4

hilton garden inn mobile west

BusinessTravelers

Hotel was used as a base for further travel "up Country" to visit with family members. Staff was very friendly and helpful. Menu was limited but most food was fresh and well prepared and presented. Biggest disapointment was that I was advised that my Hilton Honors status would not be honored since I booked through a third party rather than direct. However, I was subsequently informed that a single exception would be made, and I would be credited for my stay, albeit I was unable to take advantage of my perks as a Gold HHonors VIP, during the course of my stay!

By on Jul 21, 2009

5

exactly what you need

Couples

the rooms were clean, nicely decorated and the hotel location was perfectly located in between the airport and downtown mobile. the staff was really friendly and accomodating.

By on Jul 15, 2009