Hotels with Hot Tub In Room in Metairie, LA

"We enjoyed the location, nice rooms, the upscale atmosphere & great price! The staff were very friendly helpful in general, However, the reservation included a tour credit +1 free tour per room. At checkin the front desk knew nothing about how to redeem that credit & offered no voucher to take to the tour desk. I was referred to tour desk, which was closed until the next day...9-5. The next morning, the tour desk know nothing about the free tour or credit ($130 value-based on length of our stay). I went back the front desk later, told to see the tour desk again but to ask for a specific person to sort this out, because I obviously had the receipt showing I paid for tours to be included. Next day, tour desk person tried to stick with a discount instead of the free stuff...so I asked for manager, calmly, to sort this out. Finally the Asst Mgr came, took my info & promised his reservations specialist would call within 30 minutes. That call never came! I was now on a mission.. I called Expedia who sent emails to the hotel to verify that I was owed these tours.. The hotel personel at front desk & tour desk said they could not find it. So, I called Expedia AGAIN to escalate . They offered me credit in ONE KEY CASH for the value of the tours I I spent waaaay toooo much time trying to collect this bonus that was my motivation for choosing THIS hotel."

"Breakfast is wonderful but pricy. If possible pay in advance and get better deal. The bar is nice except for well lit and I recommend eating someplace else."

"Loved every minute. Can’t wait to stay there again!"