Unfortunately the hotel is undergoing some renovations , one of which are the elevators. There were only two working elevators and there would be a ridiculously long line every time I wanted to go to my room. Then, of course, the elevators would be full when they were gong down . Everyone was frustrated and complaining . Our room was supposed to come with bathrobes and we asked repeatedly but got nothing. Finally someone from housekeeping told us they no longer had them. On the flip side, the staff was very professional and nice ( even though guests were literally yelling at them all day). Our room included breakfast and the breakfast snd service were excellent . The room itself was very nice so that was a huge positive. The location of the hotel was wonderful as it was near all the good shopping. Had it not been for the elevator situation I would have given a better review. I won’t be staying here again as there were too many negative “surprises”.
Friendly, courteous staff. Restaurant was a bit overpriced but plenty of options outside the hotel
Nice, mid-level hotel right off Oxford St - could use some upgrades…Netflix options, an actual mini-bar and…more lifts on each floor. Someday. But close to lots of wonderful London stuff.
A nice place to stay, right next to the park. Would definitely stay here again.
Everything was excellent except general noise level. I heard doors closing both in the hallways and in the rooms next to us. However service and breakfast were amazing
The location was prefect !! Close to the tube. Easy to get too from the airport . The mini bar was not pleasing. 2 Diet Coke bag of popcorn and 2 bottle waters. Drinks were room temperature .
Property remains a good value but some things need improvement. During my visit the escalator from the ground floor to reception did not operate for 2 days. The elevator from ground floor is not well-marked. Bell staff that are supposed to be working at the ground level are rarely helpful. Most often they are speaking to one another or the persons outside that are smoking.
The staf aas friendly but the rooms conditions was bad. And there was a sewage problem. We had to chack out after 1 day.
staff are friendly, clean hotel. 1 major flaw and that was a deal breaker for us was noisy. People in and out all the time even pass midnight. Door open and slam all day long
Great location; big quiet rooms and a very friendly staff. I would definitely stay here again.
Located in London City Centre, Thistle London Marble Arch is adjacent to Selfridges and within a 5-minute walk of other popular sights like Marble Arch. This 692-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a gym.
This hotel serves as home to a bar, along with a restaurant that specializes in Modern European cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
49-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, espresso makers, and laptop-compatible safes are also standard.
At Thistle London Marble Arch, guests have access to a gym, free WiFi in public areas, and meeting rooms. Offsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Unfortunately the hotel is undergoing some renovations , one of which are the elevators. There were only two working elevators and there would be a ridiculously long line every time I wanted to go to my room. Then, of course, the elevators would be full when they were gong down . Everyone was frustrated and complaining . Our room was supposed to come with bathrobes and we asked repeatedly but got nothing. Finally someone from housekeeping told us they no longer had them. On the flip side, the staff was very professional and nice ( even though guests were literally yelling at them all day). Our room included breakfast and the breakfast snd service were excellent . The room itself was very nice so that was a huge positive. The location of the hotel was wonderful as it was near all the good shopping. Had it not been for the elevator situation I would have given a better review. I won’t be staying here again as there were too many negative “surprises”.
Friendly, courteous staff. Restaurant was a bit overpriced but plenty of options outside the hotel
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
Nice, mid-level hotel right off Oxford St - could use some upgrades…Netflix options, an actual mini-bar and…more lifts on each floor. Someday. But close to lots of wonderful London stuff.
Dear Andrew, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager
A nice place to stay, right next to the park. Would definitely stay here again.
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
Everything was excellent except general noise level. I heard doors closing both in the hallways and in the rooms next to us. However service and breakfast were amazing
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
The location was prefect !! Close to the tube. Easy to get too from the airport . The mini bar was not pleasing. 2 Diet Coke bag of popcorn and 2 bottle waters. Drinks were room temperature .
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
Property remains a good value but some things need improvement. During my visit the escalator from the ground floor to reception did not operate for 2 days. The elevator from ground floor is not well-marked. Bell staff that are supposed to be working at the ground level are rarely helpful. Most often they are speaking to one another or the persons outside that are smoking.
Dear Brian,Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerely,Tony HillGeneral Manager
The staf aas friendly but the rooms conditions was bad. And there was a sewage problem. We had to chack out after 1 day.
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Amba Hotel Marble Arch. I am, however, very sorry that on some fronts, your stay was less than perfect. I do hope that in spite of these concerns you would feel comfortable staying with us again, and remain entirely at your disposal should you ever require any assistance at all with future reservations. Kind regards,
staff are friendly, clean hotel. 1 major flaw and that was a deal breaker for us was noisy. People in and out all the time even pass midnight. Door open and slam all day long
Dear Anonymous, Thank you for taking the time to share your feedback following your recent stay with us at Amba Hotel Marble Arch. I am, however, very sorry that on some fronts, your stay was less than perfect. I do hope that in spite of these concerns you would feel comfortable staying with us again, and remain entirely at your disposal should you ever require any assistance at all with future reservations. Kind regards,
Dear Janer, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards,