I would suggest the hotel give guest info upon check-in on things like process of getting beach towels, breakfast hours, process for entering pool and beach area, and the cost and information on renting beach chairs and umbrellas. It would help if this info were printed and placed in room upon check-in. ...
The beds are to small. There were no wash cloths when we got there. And the ice Machine was broken. The room was very spacious though. They don’t give you a do not disturb sign, so house keeping just busted in on my fiancé sleeping since I left to go get breakfast while he was still asleep, clearly ...
The room was clean, but worn. The bed an furniture not the most comfortable. Overall ok. I would stay again.
I went to Orange Beach with my wife and two daughters ages 7 yo and 9 months old for spring break vacation and also with an interest to invest in a property. After checking that the temperature will be in 50s through weather forecast I decided to reserve a condo with a beach facing balcony. I rented two bedroom condo at The Shores for 4 nights. I booked through orbitz and paid little over $1200. I was very disappointed after I learned that the balcony door was locked and was covered in plastic from outside due to ongoing repair/ construction that may last for few more weeks according to front desk. So not only our access to balcony but also view of the ocean due to plastic was limited. No where on Orbitz there was any mention of ongoing repairs. I did email Orbitz requesting partial refund and received an email that they are waiting to hear back from the administration. I still gave 4 stars on my review because there is no denying that the location of this property is excellent. Our two condo was very spacious, fairly clean and well organized. If I ever plan my vacation again, I might consider this property again due to location but only after calling and checking with them over the phone. So my suggestion for future customers is CALL BEFORE YOU RESERVE ONLINE.
We always stay at Key West when traveling or working for long periods in this area. Rooms are comfortable, clean and the staff is accommodating to all of our needs.
Great time at hotel “resort”... enjoyed the pool the close walk to wonderful beach.. relaxing Lounge chairs w/ umbrella on the beach... very comfortable room..convenient restaurant and bar... good food!! We will be back for sure!
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