We only stayed 1 out of 4 nights here because the AC went out, but I will say this. We were treated very well by the staff during our stay. We had to leave because the electricity went out on our second morning there. The hotel was SO quick to book us into another Melia Hotel (Melia Princesa) which is a 5 star hotel and paid for our taxi to get there. I have no doubt we would have had a lovely stay at this original hotel, though. One area of improvement could be more lighting in the room and bathrooms. The bathroom was a little small, but fine! The fastness of upgrading our stay to the new hotel was unmatched! We appreciate the staff at this hotel, and enjoyed our stay in Madrid!
Easy check in, great rooms, excellent location. Would absolutely stay here again!
The property was very nice. Overall great location with larger than normal rooms for Europe. It was challenging to confirm reservation details - such as the request for twin beds. But other than that all good. I would stay there again.
I enjoyed the stay. Everything met my expectations: location of the hotel, convenience of the parking lot right by the hotel, cleanliness of the hotel and the rooms, good dining options in the hotel and around. Would definitely love to come back
Overall well maintained, clean and super friendly staff.
We liked the location We did not like the air conditioning not working. The room were so hot !
right in the center of it all, theater district, the palace, the park and the Cathedral and everywhere you stepped great restaurants and shopping. Once you needed the rest the hotel was comfortable , clean and had a very helpful staff. Great City, Great Hotel
Where should I start? I am a very simple person and therefore require the most minimum to be content. So when I say this hotel is TERRIBLE I even surprise myself. My husband and I were really disappointed with our stay. The worst of it all was that our room had no air conditioning. We complained on the first day we were there and they sent a repair man to our room. He explained the filter was dirty so he changed it and that now the AC would no longer blow warm air. We waited and waited the AC was still blowing warm air. On our second day there we complained again at reception. The woman gave us another room to try out. Upon walking into that room (with the AC in full blast) the room was warm. Now we started to realize it's not just our room. Probably most of the rooms at this hotel had an air conditioning issue. We went back to reception and told her the room was hot. She then proceeded to paige the manager who was supposed to stop by our room. Two hours of waiting in our room no manager showed up. We called reception and was told they don't know why the manager hasn't shown up/responded. They called him again. NO ONE EVER SHOWED UP. NO ONE HELPED US. My husband and I gave up. We did not want to spend our whole vacation complaining about the AC and spending time in our hotel room waiting for help to show up. It would be nice if the manager who comments on everyone's reviews actually posted there contact information, would have been useful.
decent hotel on the gran via so close to historic center everything fine overall bathrooms a bit small mine had only shower. but its a nice enough hotel for the money
The hotel is located in a very good place. It was close to all main sight-seeings in the city.
El hotel esta bueno. Muy buena ubicacion. El personal que nos atendio fueron muy amables , Ellos nos ayudaron en todo momento. Lo que tienen que mejorar es el sistema de aire acondicionado, porque nunca habiamos estado en un hotel donde el aire no enfriara lo suficiente, creanme que pasamos calor.
Located in Madrid Centro, Hotel Madrid Plaza de España Affiliated by Meliá is next to popular attractions like Gran Via and Plaza de España - Princesa. This 112-room, 4-star hotel welcomes guests with a coffee shop/cafe, free in-room WiFi, and a gym.
For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect free WiFi and TVs with digital channels. Minibars, hair dryers, and safes are other standard amenities.
At Hotel Madrid Plaza de España Affiliated by Meliá, guests have access to a gym, free WiFi in public areas, and conference space. You can take advantage of discounted offsite parking, along with an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a vending machine.
We only stayed 1 out of 4 nights here because the AC went out, but I will say this. We were treated very well by the staff during our stay. We had to leave because the electricity went out on our second morning there. The hotel was SO quick to book us into another Melia Hotel (Melia Princesa) which is a 5 star hotel and paid for our taxi to get there. I have no doubt we would have had a lovely stay at this original hotel, though. One area of improvement could be more lighting in the room and bathrooms. The bathroom was a little small, but fine! The fastness of upgrading our stay to the new hotel was unmatched! We appreciate the staff at this hotel, and enjoyed our stay in Madrid!
Easy check in, great rooms, excellent location. Would absolutely stay here again!
Dear Nicolas Thank you very much for your comments. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts appreciated. We hope to see you again very soon Thanks again and have a nice week,
The property was very nice. Overall great location with larger than normal rooms for Europe. It was challenging to confirm reservation details - such as the request for twin beds. But other than that all good. I would stay there again.
Dear Mama It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Thanks again and have a nice week!
Dear guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards
I enjoyed the stay. Everything met my expectations: location of the hotel, convenience of the parking lot right by the hotel, cleanliness of the hotel and the rooms, good dining options in the hotel and around. Would definitely love to come back
Dear guest It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. We hope you visit us again and of course we will be very pleased to welcome you. Best Regards
Overall well maintained, clean and super friendly staff.
Dear NPer, Thank you so much for pointing out the friendliness of our staff! These kind of comments encourage us to keep working hard to provide our travelers unforgettable experiences!
We liked the location We did not like the air conditioning not working. The room were so hot !
Dear Guest Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We would be glad to have the opportunity to receive you once again in our Hotel and change your last impression. Next time do not hesitate to contact us directly for any kind of assistance you may need. Best Regards
right in the center of it all, theater district, the palace, the park and the Cathedral and everywhere you stepped great restaurants and shopping. Once you needed the rest the hotel was comfortable , clean and had a very helpful staff. Great City, Great Hotel
Where should I start? I am a very simple person and therefore require the most minimum to be content. So when I say this hotel is TERRIBLE I even surprise myself. My husband and I were really disappointed with our stay. The worst of it all was that our room had no air conditioning. We complained on the first day we were there and they sent a repair man to our room. He explained the filter was dirty so he changed it and that now the AC would no longer blow warm air. We waited and waited the AC was still blowing warm air. On our second day there we complained again at reception. The woman gave us another room to try out. Upon walking into that room (with the AC in full blast) the room was warm. Now we started to realize it's not just our room. Probably most of the rooms at this hotel had an air conditioning issue. We went back to reception and told her the room was hot. She then proceeded to paige the manager who was supposed to stop by our room. Two hours of waiting in our room no manager showed up. We called reception and was told they don't know why the manager hasn't shown up/responded. They called him again. NO ONE EVER SHOWED UP. NO ONE HELPED US. My husband and I gave up. We did not want to spend our whole vacation complaining about the AC and spending time in our hotel room waiting for help to show up. It would be nice if the manager who comments on everyone's reviews actually posted there contact information, would have been useful.
Dear Hasheemah, Thank you for taking the time to share your opinion of your recent stay at our hotel.We are delighted to hear that our staff treated you well during your stay and that they were able to quickly resolve the issue with the electricity by booking you into another Melia Hotel. We appreciate your understanding and patience in this situation. Regarding the lighting in the room and bathroom, we will take your feedback into consideration as we continuously strive to improve our guest experience. We apologize for the inconvenience caused by the air conditioning issue and are glad that our team was able to find a suitable solution for you. Your satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on a future occasion. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator