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Petit Palace Art Gallery

4.0 out of 5.0

Recent guest reviews

I would recommend this place, due to various reasons: Breakfast was good and the restaurant very nicely decorated Reception was very professional, as I had a problem in the bathroom due to my neighbour upstairs who apparently forgot to turn of the shower. There was taken care of the problem very rapidly and professionally and within 30 min I was able to enter a clean bathroom. Beds are comfortable and the hotel is perfectly located

We had a very comfortable stay at the Petit Palace for three nights at the end of October. It was easy to reach the hotel from the airport by taking the commuter train on a Sunday morning to the National Library then walking a few blocks. We were delighted that a room was ready for us after a long international flight. The check in was efficient and friendly. Based on their recommendation we popped into the coffee shop down the street for a snack before a nap. There was plenty of space in our room and the bed was very comfortable. The wifi connections was very good. We found the location to be very good. During the day we were off touring and in the evening it was simple to take transit back to this somewhat quieter neighborhood. The one downside we found was that the only way to have a coffee in our room in the morning was to go a block and a half to get it and bring it back.

We stayed at Petit Palace Art Gallery for two nights. The hotel is excellent, just like the area it is located in. Very safe and easy to walk around. The room was very spacious with many plugs and all the necessary amenities a tourist would need (there was even a shaving kit available!) The staff at the hotel was very friendly and available to help 24/7. They even farewelled us in our language (greek), which is something we've never experienced in other hotels. I would surely recommend it to anyone who wants to visit Madrid for some days.

This hotel located in the middle of shopping district of the Calle De Jorge Juan street. We had booked one room in this hotel for two days and two night early this month. On the first day when we arrived early in the morning, we cannot check into the room because before the standard check in time at 12 noon, the receptionist was really helpful to allow us to placed our luggage in their office and give us brief explaination about nearby tourist attractions. Since we need to check out early in the morning on the last day, the receptionist even recommended us to deduct breakfast charges on the last date.

We stayed at thios hotel 1 - Habitación Doble from 24/09/2017 26/09/2017. The area where this hotel is wonderful, good restaurants and unique shops. The reception was not very up to a hotel like this, but we thought it would be the moment we arrived. A little inattentive as you might do something else. We were a group of 6, my sisters and their husbands, (3 couples). The room we had was 208. It was initially very comfortable, a large bathroom but had no place to put the soaps and pots but it was so good the shower that we did not care. at 7 AM (first morning) in the morning, the only day that we could sleep, they began to drill and hammer in a terrible way. Noisy! already at 10 AM we went down because we could not do more. We were informed they were doing a construction right next to our room !! I do not understand because they did not report it before! we wanted to change rooms and they gave us one key (nobody came with us) on the 5th floor to check it out, but that was recently paint, smelled of paint and had dust. We decided to stay in the same room since the next day we would leave from 8 AM to the airport. we complained we only received a very sorry. Regards, Patricia Salazar

We loved the room. Three windows opening to the trees, the room is spacious and generous. It has been recently refurbish, so everything is brand new. Confortable and practical. Excellent design. The problem is that the hotel is surrounded of restaurants and bars. When customers go out, they talk and scream until 2 AM. Impossible to sleep. At 7.30 AM the restaurant's staff take glass to litter (imagine the noise..). You can not battle against the madrileño's habits: they like to speak loud and until late in night (it was Monday, I can't imagine a Saturday...) So if you look for a nice hotel, perfectly located, this is THE hotel. But take your headphones or plugs for your ears...

Thaís os a ver Nice hotel in barrio Salamanca negar calleSerrano e Velasquez, and walking distance of some of THE Best restaurantes in Madrid. The hotel was renovating and that was annoying but it soon Will be ready. The breakfast is fantástico with Lots of variety and fresco ingredients

Terrific part of the city, just a 5 minute walk or so to either the Park to relax or to the city and the shopping. Choices aplenty to eat or drink within a street any direction. The staff were very good and helpful - and if you can book the breakfast with your stay, it was scrumptious and plenty of choice for most travellers. For a couple we found the room excellent, plenty of room to swing a cat if we had one...a very good bathroom and we can't say enough about how much we enjoyed the stay.

I’ve written a fair number of reviews over the past few years. This one is about a special person that works at this hotel. I’ve met many very professional, and very helpful and very kind people in my travels, but Joanna embodies all of those qualities and more. If you give her the chance to help you, I know you’ll be pleased to see the same qualities. Let me try to explain how I came to adore this young lady. After 6 months of planning our 14 day trip to Spain (longest vacation ever), my wife and I finally landed in Madrid and were ready to start our adventure. We had a bike tour lined up at 11:00 and decided that we had just enough time to see if we could drop our bags at the hotel, grab a quick bite somewhere (if we could find anything open on Sunday) and taxi to the bike tour. Of course I wasn’t expecting our room to be ready, but maybe the hotel would hold our bags (most hotels are quite willing to do this, but if they’re busy, you’re a nuisance they may not need). So, I was careful to approach this with a bit of tact and also try my hand at the little Spanish I had learned while driving (“Learn in the Car: Spanish”), over the past 3-4 months. The lobby of the hotel was empty, and a young lady at the counter looked up with a bright smile and greeted us with a cheerful “Hola”. Here’s what followed: “Yes, of course you can leave your bags, but let’s check to see if your rooms are maybe ready, now” (spoken in English when it was clear that her English was MUCH better than my Spanish… although she was very happy to work with me on my Spanish). Well, the room wasn’t ready but she decided to check if an equal, different room might be available. We were chit chatting about how excited we were to finally be in Spain, and I think my wife mentioned that we would be celebrating our anniversary sometime during the trip… I don’t remember the date… I’m kidding! I wouldn’t forget the many(?) years we’ve been married. When we asked if we could find a restaurant open (Sunday morning) for breakfast, Joanna had another idea for us. She decided that she’d upgrade us to a slightly better room, and that we could eat at the hotel restaurant while the staff finished getting our new room ready. Wow, there is a problem solver for you! But, it doesn’t end there. The “Petit Palace Art Gallery Hotel” is a beautiful old (but upgraded) hotel in Madrid near the center of the city. It’s not super expensive (we don’t like gaudy and don’t like large chains and we don’t need American conveniences… we prefer the slightly funky as long as it has A/C and no smoking), but it’s by no means a flop house. It has one of the old fashioned elevators (if you watch movies from the 30s and 40s you’ve seen these small, open, wrought iron elevators with wooden swing open doors). Joanna takes us to the elevator, opens the door for us, gets us in, closes the door (with her outside), tells us to go down one level. As we’re going down in the elevator, she’s running down the stairs (we can see her!... she’s running!) to meet us, to open the door for us. Two reasons for this: 1) she didn’t want to crowd us in the elevator (it would have been slightly cozy); and 2) operating the doors, levers and buttons is not to be left to the uninitiated… she needed to show us how to get in and how to get out (if you don’t close the wooded doors then the elevator is stuck until someone notices and closes the doors). Then, she takes us into the restaurant that is still not quite open and asks if we can sit and have breakfast since we have a bike tour to meet in about an hour. How can they refuse Joanna, she’s darling! The breakfast buffet is beautifully arranged in what appears to have been a wine cellar at one time… an enchanting setting. After breakfast, she had the room ready. We moved our bags into the room (nice room, beautiful views), and went back to ask Joanna for directions or the best way to get to our tour. She got us a map and marked out the best way to walk (we decided we probably had enough time to walk). So, that was just day one. We stayed in the hotel for 2 nights before going on to Lisbon (I know… Lisbon is not in Spain… 3 of the 14 days were in Portugal, so MOST of the trip was Spain… not to slight Portugal at all… see my other reviews if interested). The Petit Palace Art Gallery hotel was wonderful. And it was a beautiful walk in every direction and there were great restaurants within a short walk’s distance. We did our bike tour that first day and a really fun tapas tour that night. We had the next day unplanned so hopped a train to Toledo, returned to walk the Retiro park, and explored more tapas. Each time we returned to the hotel (during the day shift), Joanna greeted us with that cheerful charm of hers and spent time finding out what we did, how we enjoyed it, what else we were planning, and asked us if she could help us find anything, or make our stay in the hotel better. Now, we’re not helpless people, and we try not to interfere with people working, so you need to understand that this young lady is not “having” to spend extra time with us. She just really enjoys being professional and helping people enjoy their stay in her city and her hotel. She takes great pride in her work and I think genuinely cares about other people. When check out time came we needed to return to the airport for the next leg of our adventure. We asked where the best place to find a taxi was at that time in the morning. She said that she would call for a taxi, but then decided that she would just go outside on the street and see if she could hail a taxi (seriously! She left the desk and went outside with us as we protested that she really didn’t need to do that). As luck had it, a taxi was just then driving our way, and as if out of a movie she snapped her fingers in the air and the taxi came to a stop at our feet. She told the taxi driver where we were headed, thanked us for staying with them, and wished us happiness on the rest of our trip. We shook hands and I mangled a Spanish good bye and thanks for all the help. But, I felt like I wanted to hug her like a daughter. It’s now two weeks later. Our trip ended yesterday. We had a wonderful time in the other cities that we visited. We met lots of friendly, warm, fun people and had great tours, meals and experiences. But, Joanna really stuck out in my thoughts and memories. She is one of those special people that you wish more people could be like. I wish I could be more like her! Joanna, if you read this… if you or your family or friends ever travel to northern Virginia (about 45 minutes from Washington DC), please be sure to look us up and we’ll try to make your trip as special as you made our visit to Madrid.

It is a very good hotel. The localization is great , the star very nice. The room are all reformed . I would recommend enough this hotel. Next time I went to Madrid I will be there of sure. The price is honest. The breakfast is in the restaurant Quintim that is wonderful .

Calle de Jorge Juan, 17 Madrid Madrid

Hotel highlights

  • Close to Prado Museum and El Retiro Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Madrid City Centre, Petit Palace Art Gallery is within a 5-minute walk of popular attractions such as National Archaeological Museum of Spain and El Jardin de Serrano. This 61-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a 24-hour business center. National Library and Plaza de Colon are also within a short walk.


Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


All of Petit Palace Art Gallery's 61 rooms are soundproofed and have an array of amenities, including iPads, minibars, and laptop-compatible safes. Guests can expect 23-inch plasma TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Phones and desks are also standard.

Property features

Petit Palace Art Gallery features free WiFi in public areas, 2 meeting rooms, and conference space. Offsite parking is available for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, free use of bicycles, and a computer station.

Room options

Double or Twin Room

Full 1 | Twin 2 | Sleeps 2

Family Room

Full 1 | Full 1 | Sleeps 4

Triple Room

Twin 3 | Full 1 | Sleeps 3

Superior Room (with Balcony)

Queen 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 677 reviews