The concierge desk was so wonderful helpful! This was our first trip to Madrid and we experienced so much help and friendliness from the staff at this hotel. I read some reviews prior to booking and was worried it wouldn't live up to it's 5 star rating but this hotel does. It was clean, spacious rooms, wonderful amenities and the BEST location. Right next to all the museums and an easy walk to the Plaza del Sol. I would definitely stay here again.
We spent 4 nights in this lovely hotel on our first trip to Madrid. We particularly wanted to visit the Prado museum, Thyssen Bornemisza gallery, Reina Sophia and Retiro Park. The hotel location was fantastic being so close to the galleries. We loved being able to come back to the hotel quickly after looking at the art. We had a Superior Room with View of the fountain. It was very comfortable and no traffic noise when the windows were closed. The staff were friendly, efficient and very helpful. Excellent breakfast. The airport bus 203 was 5 minutes walk away at Plaza de Cibeles. 5 euro each transfer to the airport. Very convenient. We loved the interior design of the hotel and the beautiful carpets. We would love to stay here again and would recommend this hotel to our friends.
The perfectly located hotel is a great starting point for an introduction to Spain. The staff were all very helpful and knowledgeable. The rooms were great and modern. We would stay here again without hesitation.
Lovely hotel but our room was very small, may possibly be normal for the area because the buildings are old. Staff was welcoming and attentive to our needs the entire stay, especially the young lady who handled guest relations/concierge. I did find during our 6 night stay that on the 5th night the cleaning staff became a little laxed and rehung towels that were left on floor to be cleaned rather than replacing with fresh clean towels. This may possibly happened on the 6th night as well, however I am not as certain as I was for the 5th night. Also, those same evenings I noticed the slippers and mat that were normally left on either side of the bed were dismissed as well. My feeling was the longer we stayed some of the cleaning amenities were loss. Hence the only reason for a less than five star rating. Overall I was extremely pleased with our stay!
The hotel offers many ammenities. All main attraction and monuments are located walking distance. Accessible public and private transportation. The building has a lot of history. Rooms are sound proof.
Stayed for only one night due to travel schedule, but it was perfect. I've lived in Madrid before and know the city. I picked it because of location, but the inside turned out to be a great bonus. For someone who has never visited Madrid before and wants a great base for exploring the city, this is a great hotel.
Paseo del Prado is directly across the ave from the Museum, close to train station, walking distance to best resturants, sights etc. Smart helpful staff with excellent command of English yet put up with my Spanish. VERY Good
Hotel was across from Prado and very accessible to all the art museums. It was a short walk to all areas of the city (El Centro). No problems with noise at night. Hotel was clean with all the amenities. Staff was very helpful.
Located in Madrid Centro, NH Collection Paseo del Prado is next to popular attractions like Prado Museum and Thyssen-Bornemisza National Museum. This 113-room, 5-star hotel has conveniences like free in-room WiFi, a gym, and a conference center. It's connected to the convention center in central Madrid, and also a short walk from Gran Via and Puerta del Sol.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to noon.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
Renovated in 2019, NH Collection Paseo del Prado offers a gym, free WiFi in public areas, and a conference center. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and a computer station.
Dear Guest, Thank you very much for your review about your recent stay at the Nh Collection Madrid Paseo del Prado. We look forward to welcoming you again in future. Kind regards, Guest Relations
The concierge desk was so wonderful helpful! This was our first trip to Madrid and we experienced so much help and friendliness from the staff at this hotel. I read some reviews prior to booking and was worried it wouldn't live up to it's 5 star rating but this hotel does. It was clean, spacious rooms, wonderful amenities and the BEST location. Right next to all the museums and an easy walk to the Plaza del Sol. I would definitely stay here again.
Dear Guest It is so good to hear from you. Under the name of the all team we hope you feel better and had a good way back home. Thank you for your time and I can assure that your kind words means a lot to all our team. I will make sure that everyone receive your regards. We hope to welcome you back in the hotel as sooner as you expect. Our best regards,
Dear Client We are so glad to see that you have enjoyed your stay with us We are looking forward to welcoming you soon. Best regards,
We spent 4 nights in this lovely hotel on our first trip to Madrid. We particularly wanted to visit the Prado museum, Thyssen Bornemisza gallery, Reina Sophia and Retiro Park. The hotel location was fantastic being so close to the galleries. We loved being able to come back to the hotel quickly after looking at the art. We had a Superior Room with View of the fountain. It was very comfortable and no traffic noise when the windows were closed. The staff were friendly, efficient and very helpful. Excellent breakfast. The airport bus 203 was 5 minutes walk away at Plaza de Cibeles. 5 euro each transfer to the airport. Very convenient. We loved the interior design of the hotel and the beautiful carpets. We would love to stay here again and would recommend this hotel to our friends.
Dear bikeman, Thank you for your heartwarming review! We are glad to know that you had an unforgettable experience and we truly hope to welcome you back very soon. Best Regards
The perfectly located hotel is a great starting point for an introduction to Spain. The staff were all very helpful and knowledgeable. The rooms were great and modern. We would stay here again without hesitation.
Dear John, Thank you for your nice review. We are delighted to read that you had a wonderful experience with us. We are looking forward to welcoming you back very soon. Kind regards
Lovely hotel but our room was very small, may possibly be normal for the area because the buildings are old. Staff was welcoming and attentive to our needs the entire stay, especially the young lady who handled guest relations/concierge. I did find during our 6 night stay that on the 5th night the cleaning staff became a little laxed and rehung towels that were left on floor to be cleaned rather than replacing with fresh clean towels. This may possibly happened on the 6th night as well, however I am not as certain as I was for the 5th night. Also, those same evenings I noticed the slippers and mat that were normally left on either side of the bed were dismissed as well. My feeling was the longer we stayed some of the cleaning amenities were loss. Hence the only reason for a less than five star rating. Overall I was extremely pleased with our stay!
Dear M el Orbitz, thank you for your motivating review. All the Nh Collection Paseo del Prado team is delighted to read that you enjoyed your stay with us. We are sorry for the inconveniences you had with the turndown service, but we thank you for letting us know it so that we can improve it. We hope to welcome you back very soon. Kind Regards
The hotel offers many ammenities. All main attraction and monuments are located walking distance. Accessible public and private transportation. The building has a lot of history. Rooms are sound proof.
Dear wrengineers, thank you for your wonderful review. The aim of all the Nh Collection Paseo del Prado team is to provide our guests with an unforgettable experience and we are delighted that we achieved our main goal with you. Thank you for your special mention to our building's history, it is a marvellous palace of 1904 and we are very proud to be part of this architectonic treasure. We also thank you for the pictures you posted and we hope to welcome you back very soon in your home in Madrid. Kind Regards
Stayed for only one night due to travel schedule, but it was perfect. I've lived in Madrid before and know the city. I picked it because of location, but the inside turned out to be a great bonus. For someone who has never visited Madrid before and wants a great base for exploring the city, this is a great hotel.
Paseo del Prado is directly across the ave from the Museum, close to train station, walking distance to best resturants, sights etc. Smart helpful staff with excellent command of English yet put up with my Spanish. VERY Good
Dear Guest It is a true pleasure to read that you have chosen our hotel for your last stays in Madrid I would like to thank you for taking the time to give us your opinion. At the NH Collection Madrid Paseo del Prado tea, it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future. Best regards.