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Recent guest reviews

Excellent hotel and service. Location is unbeatable. Highly recommended

The staff was extremely helpful and friendly. Great location! Nice breakfast.

Most of all, the outstanding customer service!

Excellent service front desk and in breakfast area and at the bar.

Very friendly staff. Our room was wonderful. King bed. Two balconies with a city view.

Great location for the price, close and walkable to a variety of tourist sights and restaurants. Staff was friendly and helpful. Would stay here again for sure!

Perfect place to stay, room not big , but enough for me, good bed nice and clean mattress, an good bathroom, I don’t spend much time in the hotel, Madrid up and Madrid down .

Great location, very nice hotel.

The Hotel Regina is a great place to stay for value, convenient area with easy walkable access to El Prado & other historic sites. The hotel itself is small and beautifully decorated with a lovely restaurant next door. Staff is friendly & helpful as well. Breakfast is included & has a wide variety of options, with fresh fruit daily. We would definitely stay here, again.

Our stay was great

Excellent service!! The staff was very helpful with all our needs. definitively I will return to this hotel.

Great accommodations and location

Excellent service. Although the rooms and balcony was nice, the room was very dark with very little natural light. Bedding was very comfortable and room felt very luxurious.

Very nice hotel. Great location, Right next to metro and train station. Great breakfast.

Wonderful friendly staff. Great location. Comfortable and clean room.

Amazing hotel and staff! Rooms are clean and comfortable! Will definitely be returning.

Alcala 19 Madrid Madrid

Hotel highlights

  • Walking distance to Gran Via Street and Puerta del Sol
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in Madrid Centro, Hotel Regina is within a 5-minute walk of popular attractions such as Gran Via Street and Puerta del Sol. This 175-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in Madrid, the hotel is connected to the convention center and also a short walk from Plaza de Cibeles and Plaza Mayor.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7 AM to 11:00 AM.


Rooms

Guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and memory foam beds with pillow menus and down comforters ensure a restful night. Minibars, safes, and phones are other standard amenities.


Property features

Guests staying at Hotel Regina enjoy free WiFi in public areas, laundry facilities, and wedding services. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 35 per vehicle return, as well as limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a reception hall and a porter/bellhop.

Room options

Superior Double Room, Courtyard Area

2 Large Twin Beds | 1 Queen Bed | Sleeps 3

Luxury Penthouse, Hot Tub (Terrace)

1 Queen Bed | Sleeps 2

Standard Double Room, Courtyard Area

2 Large Twin Beds | 1 Queen Bed | Sleeps 2

Superior Double Room (Aduana)

2 Large Twin Beds | 1 King Bed | Sleeps 3

Guest reviews for Hotel Regina

Everyone (10) Couples (4) Family (9)
5
Family

Excellent hotel and service. Location is unbeatable. Highly recommended

By on Sep 11, 2023

3
Everyone

By on Jun 21, 2023

5
Friends

The staff was extremely helpful and friendly. Great location! Nice breakfast.

By on May 27, 2023

Review comment responded on May 28, 2023

Dear Kathleen,Thank you for taking the time to complete a review following your recent stay with us.We are very pleased to hear that you found the hotel to be very welcoming overall.We are pleased to see that your lasting impression is positive and hope to have the pleasure of welcoming you back to the Regina Hotel the next time your travels take you to Madrid.Best regards,Dianna Mae P. VegiliaGuest Experience ManagerHotel Regina Madrid

5
Everyone

By on May 6, 2023

5
Everyone

Most of all, the outstanding customer service!

By on May 5, 2023

5
Partner Couples

Excellent service front desk and in breakfast area and at the bar.

By on Apr 13, 2023

5
Partner Couples

Very friendly staff. Our room was wonderful. King bed. Two balconies with a city view.

By on Mar 31, 2023

Review comment responded on Apr 2, 2023

Dear Mary,Many thanks for your review. We are thrilled to read you had a wonderful time and everything was just perfect. Thank you once again from Hotel Regina and all of us and see you soon.Best regards,Dianna Mae P. VegiliaGuest Experience ManagerHotel Regina Madrid

5
Everyone

By on Mar 30, 2023

5
Partner Couples

Great location for the price, close and walkable to a variety of tourist sights and restaurants. Staff was friendly and helpful. Would stay here again for sure!

By on Mar 25, 2023

Review comment responded on Mar 25, 2023

Dear Sr. Andrew,Thank you for sharing your review.We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Kind regards,Dianna Mae P. VegiliaGuest Experience ManagerHotel Regina Madrid

4
Family

Perfect place to stay, room not big , but enough for me, good bed nice and clean mattress, an good bathroom, I don’t spend much time in the hotel, Madrid up and Madrid down .

By on Jan 18, 2023

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