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AC Hotel Recoletos by Marriott

4.0 out of 5.0

Recent guest reviews

Stayed for 5 days from 13-17 January 2018. The hotel is fairly convenient, close to the park and office. It’s about 15 walk to the central/Sol area, 5min walk to the nearest metro station. The room is rather basic for what you pay – perhaps similar to Ibis or Great Western hotel standard. Breakfast serve from 7am to 11am. They use Nespresso coffee machine for coffees at breakfast (you can get that in your room). I had a late breakfast on my first day and had my coffee at 11:05am. One of the waiters approached me with little manner and kept asking me for money and room number telling me it’s passed 11am he wants to charge me for the coffee I made from the Nespresso coffee machine. I spoke to the reception and he told me not to worry and that he will speak to this waiter and get it waived. The coffee was in my final bill when I checked out. They charge me even I did not signed anything or received a bill at restaurants. The person I spoke to at the reception was not available when I checked out and tried to dispute the charge. My advice is not to stay in this hotel if you want good service and make sure you leave the breakfast area by 11am if you don’t want to get charged and have a waiter yell at you demanding for money. Providing this is a Marriott hotel I would expect the service should be up to standard. Quite frankly, I will not stay in this hotel again.

We had a plumbing issue in our apartment and had to stay in a hotel for two nights and the AC Hotel was very convenient for us. The staff at the front desk was very nice and the rooms were very comfortable. I have no overall complaints and would gladly stay again!

The location is fabulous, in a quieter, mixed-residential block of the very upscale Barrio de Salamanca. It is near enough to Retiro Park and the important museums. It also enjoys many delightful, small, local-customer-oriented restaurants right on the block. The hotel is attractively furnished, but the lobby and bar area has a sort of funky black-and-purple-neon styling, which made it not the most welcoming place to hang out. Our room was very clean, but it was stifling hot upon arrival. We were able to open the windows and cool it off, but there were no screens, so we had to stay by the window, monitor for birds and then close it back up. The bathroom was strange, with a very unusually narrow shower that was manageable for us but could be a problem for many. The toiletries were nice. The mattress and sheets felt cheap, honestly -- a mushy, lumpy mattress with scratchy sheets. Breakfast I cannot rate, because the AC hotels don't offer free breakfast to anybody, no matter what level of customer you are with Marriott, and the price was at least double of any fair market price, in a city with plenty of places to eat. (I believe the higher-end AC Autograph hotels may have a different policy.) The fabulous neighborhood pulls this hotel in the direction of a five, but with all the other little quirks, I'm giving it a four. I would return at the right price, mostly for the location.

I found my new favorite hotel in Madrid. Easy taxi from the airport - even though this is a small hotel all the taxi drivers seem to know it. The lobby and the decoration throughout are very chic and modern. The check in process at the hotel is amazingly fast. The staff are experts in the area which, in my opinion, is the best area for restaurants and culture in Madrid. And while the hotel is not cheap, the value is tremendous. So much to do in this area... there really is no better place to stay in all of Madrid.

Wonderful hotel, just what we were looking for. Located in one of the most accessible areas close on foot to much of what you'd want to see or do in Madrid. It's close to the famous Recoletos parkway, a terrific green zone with great parks and and paths to walk to all kinds of mist sees in that are. The hotel can be a short walk to great museum and castles, one such is the El Retiro, once a summer home for the monarchy. It's also close to a couple of the tourist buses that you can hop on and off to,see other parts of the city. We bought the week pass, which ended up being the smartest move because for all the time we were in Madrid, it allowed us to see a lot of the city, move about from place to place, just by taking a short walk to the bus stop. So, we just hopped on and off and took full advantage of the great location of this hotel. It's also on a quiet street, so that's an extra quality it has to offer. Their breakfasts are fantastic! The outdoor patio offers a wonderful place to have your morning meals, in a beautiful garden. The food was delicious, lots of wonderful,options to choose from, from fabulous charcuterie, cheeses, fruits, eggs, juices, cereals, fantastic breads and pasties! They got it all! And the service is fantastic. We were so impress d with the level of service all their staff provided. The concierge was wonderful! He did what he had to do to get us tickets without reservation to enjoy a night out at the best "tablao" so we could enjoy great flamenco dancers. Our room was beautiful, comfortable and very clean. This was a hotel where we truly got excellent value for our money. I highly recommend it!

I would rate this betel Ween very good to excellent. All of the staff were friendly and very helpful. The bellman helped direct n my car out of the tight space in the parking garage. There is and underground parking garage, for an extra fee. We had a large modrrn room, with a well appointed bathroom. It was clean. One can walk to the Prado from the hotel, and return by bus 27, which stops two blocks away. The Retiro subwsy b stop is about 3 blocks away, as is the National Museum of Archeology. The upscale Salamanca district starts a few blocks away. There are several restaurants and cafes nearby. A good choice.

This property is now owned by Marriott, and I don't think it lives up to the standard of a Marriott level 7 hotel. I will first give its good points. The room and the lobby were clean. The front desk staff were superb. The neighborhood is pleasant and walking distance to a great many, but not all of the places you want to see. The room was provided with one small packet (4 pieces) of tissues which wasn't replaced when used. There was no 120 volt outlet for shavers (or in our case electric toothbrush) in the bathroom, or anywhere else in the room. The hotel had no converter to borrow. We were directed to a nearby hardware store which didn't have one either. We had forgotten ours. There was only one bar of soap, for both the sink and tub, which wasn't replaced if you left it in the tub. There were no instructions on how to use the phone, which did not use common numbers. For example, you had to dial 9 for the front desk and 0 for an outside line. The bathroom was a glass enclosed box in the room. If lights were out in the rest of the room, you could see into the bathroom. Kind of tacky. It's not that I think this is a terrible hotel, it's just not up to the standards we expect for a four star hotel.

Couldn’t quite run to the price of the retire, so opted for this property. Taxi from airport is currently a fixed price of 30euros Very friendly and efficient reception staff, Rebecca and her colleague can answer any of your queries, and of course English no problemo. As a platinum elite it was interesting to see what you do and don’t get. You get a choice of arrival snack, a wine and olive ensemble or cheese and water, the cheese plate was very nice and promptly delivered. You also get 250 points anyway and your first day of the mini bar is free. My room was a strange one, 502 has a king bed but no windows other than skylights. This does mean once you get your head around it that it’s very quiet. Some other guests were moaning about noise from the street, so I was happy with my choice. Breakfast is not included and costs a shade under 20 Euro Location is very good many restaurants locally, and sights within walking distance. As usual anyone wishing to eat before 8:30pm will have a hard time!!! Traffic in and out of Madrid is usually pretty bad in the rush hour so leave plenty of time. Room was large, face cloths and premium toiletries supplied. Would happily stay here again if I could have the quiet room.

My sister and i travel in Europe together and always look for a decent hotel in a safe neighborhood where we can walk to everything. This hotel was clean, pretty quiet, room/closet size was decent, bath was well appointed (and kind of funky). We got the option for breakfast which was a standard european buffet with fruit, breads, yougurts, fish and cheeses. Juice and coffee. We had zero issues or complaints and there were a ton of good (but more expensive) restaurants within walking distance and the hotel shared some of there favorite options. We could walk to museums, Atocha, botanical gardens, grand via and there were a lot of high end shops to look thru.

I have stayed in a few 3/4 star hotels in this area from the various brands (NH, AC, Marriott). I wouldn't choose to stay here again because I think there are better options. Plus - great location near the Retiro - good restaurants nearby, and Salamanca is a great neighbourhood - well located by the train to the airport from Recoletes - decent AC brand standard rooms Minus - the reception is horrible. It's a jazz club and feels oppressive and bit sleazy to me. The office around the reception is messy, tatty and visible. Not somewhere felt good about coming into. - the immediate street of the hotel is far from the nicest in Salamanca - prices for this hotel are high compared to other options. I paid quite a high rate because lots of other places were sold out. At their rates, it doesn't surprise me that this was the last to sell-out - the bathroom towels were thin and cheap (which is an AC Hotels issue). So once you're in your room, it's fine. And the location is good. However, I would pick other options before this one in future.

Calle de Recoletos, 18 Madrid Madrid

Hotel highlights

  • Walking distance to Prado Museum and El Retiro Park
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Fitness center

AC Hotel Recoletos by Marriott places you in Madrid City Centre, within a leisurely stroll of popular sights such as Prado Museum and El Retiro Park. This 4-star hotel has 63 rooms and welcomes guests with a bar/lounge, free in-room WiFi, and a fitness center. Located in central Madrid, the hotel is also near Plaza Mayor and Thyssen-Bornemisza Museum.


For your convenience, a buffet breakfast is served each morning for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


All 63 air-conditioned rooms provide minibars, espresso makers, and free newspapers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and desks are other standard amenities.

Property features

At AC Hotel Recoletos by Marriott, guests have access to a fitness center, free WiFi in public areas, and a meeting room. Self parking is available for EUR 24.20 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 534 reviews