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Hotel Schlüssel

Property class: 2.5

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Photo gallery for Hotel Schlüssel

A restaurant with wooden tables and chairs, large windows, and hanging pendant lights.
A hotel room with a large bed, a desk with a chair, a window with a view of a building, and a radiator.
A hotel with a sign reading "Hotel zum Schüssel" and a restaurant sign below.
A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A room with a bed, a chair, a small table, and a wall-mounted picture frame.

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.2 out of 10
Wonderful
(17 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

A bedroom with a bed, a desk, and a window with curtains.

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A hotel room with a bed, a desk, a chair, a window with a view of buildings, and a shelf with two apples.

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Lucerne

Hotel Schlüssel places you next to Franciscan Church and within a 5-minute walk of other popular sights like Jesuit Church. This 10-room hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and a terrace.

What's nearby

  • Jesuit Church - 3 min walk - 0.2 miles
  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 6 min walk - 0.4 miles
  • KKL Lucerne - 9 min walk - 0.5 miles
  • Lion Monument - 14 min walk - 0.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 57 min drive

Restaurants

  • ‪Mill'Feuille - ‬5 min walk
  • ‪Hotel Anker - ‬3 min walk
  • ‪Restaurant Opus - ‬2 min walk
  • ‪Wirtshaus Taube - ‬1 min walk
  • ‪Wirtshaus Bar Krienbrüggli - ‬1 min walk

About this property

Hotel Schlüssel

Guests staying at Hotel Schlüssel enjoy free WiFi in public areas and a terrace. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Guests can expect to find free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Fans, safes, and desks are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Oct 27 - Oct 28
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Air conditioning may be restricted to certain hours from October 15 to April 06 in accordance with national or local laws.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Frequently asked questions

Are free cancellation options available at Hotel Schlüssel?

Hotel Schlüssel provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Schlüssel?

As of Sep 26, 2026, prices found for a 1-night stay for 2 adults at Hotel Schlüssel on Oct 22, 2026 start from $231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Hotel Schlüssel?

This hotel is located in Lucerne, just steps from Museum Luzern and Gameorama, and within a short walk of Chapel Bridge. You'll also find Lucerne Town Hall and The Swiss Path less than a mile away.

Will I be able to park at Hotel Schlüssel?

No, this hotel doesn't offer parking.

Does Hotel Schlüssel feature a casino?

No, Hotel Schlüssel doesn't have a casino.

Will I find an indoor pool at Hotel Schlüssel?

No, there is no indoor pool at this hotel.

Is Hotel Schlüssel good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and designer stores.

Are there hot tubs at Hotel Schlüssel?

No, there isn't a spa tub at this hotel.

Does Hotel Schlüssel have a restaurant that serves breakfast?

Yes, Hotel Schlüssel serves breakfast for a surcharge at Restaurant Schlüssel.

Will Hotel Schlüssel allow pets to stay for free?

No, pets aren't allowed at Hotel Schlüssel though service animals are welcome.

Are there connecting rooms at Hotel Schlüssel?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Schlüssel?

Yes, some guestrooms at Hotel Schlüssel offer a balcony and may feature city views.

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 275 reviews
Rating 8 - Good. 60 out of 275 reviews
Rating 6 - Okay. 20 out of 275 reviews
Rating 4 - Poor. 8 out of 275 reviews
Rating 2 - Terrible. 5 out of 275 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent centralized location and beautiful lodging.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean rooms and good place to stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Super central quiet location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, very accomodating. Easy check in
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at Hotel Schlüssel. Great location- walkable to shops, restaurants, bus, train and boats! It was especially nice to have the complimentary beverages. Our only regret was the restaurant was not open on Sunday and Monday. But our desserts on Saturday were delicious.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Self check in, no staff present. No fridge in room but a hallway fridge with waters, soda, beers , and a coffee machine. Great coffee shop right in the square. The Chapeau
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and having the drinks available in the hallway. Loved the bed and slept well as it was very comfortable. The shower was great once inside but the opening is tight and was abit difficult. Overall, I liked the hotel and would probably return.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New room, clean and big. No A/C but walking distance from lake and train station. Excellent location, the only reason I don’t scored 5 stars is because they forgot to tell us that water was available at the 3rd floor (had to walk 30 min to find an open store since it was a holiday. Would I stay here again, yes.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Everything was adequate in terms of the room and amenities. When it’s the second oldest building in the city, you can’t expect it to have all modern amenities. The bathroom layout with buying door did not provide much privacy. Overall, nice day great location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
nice balcony view to the city, near a church and e place with a spring
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel within walking of many attractions.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of food, probably because the poor ventilation somehow vented the kitchen up to our bathroom. We complained to the staff, but they could not do anything. No TV and no telephone in the room. Check-in and check-out was with a screen; no staff. I never experienced this before. You cannot call this a hotel.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within the center of Luzern. The room was really nice and the staff friendly.
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Disliked: Staff & service
No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staffs are awesome!