Mandarin Oriental Palace, Luzern

5.0 star property
Luxury hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Property video
Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Breakfast available
  • Gym
  • Spa

Explore the area

Map
Haldenstrasse 10, Lucerne, LU, 6006
  • Lake Side Promenade
    ‪2 min walk‬
  • Chapel Bridge
    ‪16 min walk‬
  • Swiss Transportation Museum
    ‪17 min walk‬
  • Zürich (ZRH)
    ‪53 min drive‬

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Room options

Mandarin, Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed

Junior Suite (Panoramic)

  • Lake view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Junior Suite, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 3
  • 1 King Bed

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room, Balcony, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Junior Suite, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Superior Room, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room With Lake View

  • Sleeps 2
  • 1 King Bed

Lake View Tower Suite

  • Sleeps 5
  • 1 King Bed

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Room With Terrace And Lake View

  • Sleeps 2
  • 1 King Bed

Junior Suite With Lake View

  • Sleeps 3
  • 1 King Bed

Deluxe Lake View Room

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Lake View Suite With Balcony

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Accessible Room

  • Sleeps 2
  • 1 King Bed

Lake View Junior Suite With Balcony

  • Sleeps 3
  • 1 King Bed

Lake View Junior Suite With Terrace

  • Sleeps 2
  • 1 King Bed

Superior Room With Lake View & Balcony

  • Sleeps 2
  • 1 King Bed

Panoramic Junior Suite

  • Sleeps 3
  • 1 King Bed

Lake View Suite

  • Sleeps 4
  • 1 King Bed

Deluxe Lake View Room With Terrace

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Lake View Suite With Terrace

  • Sleeps 4
  • 1 King Bed

Deluxe Room With Balcony And Lake View

  • Sleeps 2
  • 1 King Bed

Mandarin Room

  • Sleeps 3
  • 1 King Bed

Lake View Junior Suite-Accessible

  • Sleeps 3
  • 1 King Bed

About the neighborhood

Lucerne

Mandarin Oriental Palace, Luzern places you next to Lake Side Promenade and within a 10-minute stroll of other popular attractions like Loewenplatz. This 136-room, 5-star hotel has a full-service spa along with a 24-hour gym and a 24-hour business center.

What's nearby

  • Lake Side Promenade - 2 min walk - 0.1 miles
  • Lucerne Town Hall - 16 min walk - 0.9 miles
  • Chapel Bridge - 16 min walk - 0.9 miles
  • Swiss Transportation Museum - 17 min walk - 0.9 miles
  • KKL Lucerne - 17 min walk - 0.9 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • ‪MOzern - ‬2 min walk
  • ‪Grand Casino Luzern - ‬3 min walk
  • ‪China Restaurant Jialu National - ‬5 min walk
  • ‪Vesper - ‬7 min walk
  • ‪VILLA Schweizerhof - ‬7 min walk

About this property

Mandarin Oriental Palace, Luzern

Luxury hotel with 4 restaurants and a full-service spa
Guests staying at Mandarin Oriental Palace, Luzern enjoy access to a full-service spa, a 24-hour gym, and a sauna. Valet parking is offered for CHF 55 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a 24-hour business center, and a library.
Guests can expect to find flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free minibar items, free newspapers, and safes are also standard.
Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Self parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 25 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • High chair
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1906
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 50 per pet, per day
  • Dogs only
  • Food and water bowls are available

Children and extra beds

  • Rollaway/extra beds are available for CHF 190.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults, and CHF 25.00 to 50.00 for children
  • Self parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number CH-140.3.004.600-4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Is free cancellation available at Mandarin Oriental Palace, Luzern?

Mandarin Oriental Palace, Luzern offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on Jul 27, 2025 start from $871.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Mandarin Oriental Palace, Luzern?

This hotel is located in Lucerne, a short 15-minute walk from Chapel Bridge and also 16 minutes on foot from Swiss Transportation Museum. You'll also find Lake Side Promenade and Grand Casino Lucerne less than a mile away.

Will I be able to park at Mandarin Oriental Palace, Luzern?

Yes, valet parking is offered for CHF 55 per day. Accessible parking is also available for guests.

Is a spa located at Mandarin Oriental Palace, Luzern?

Spa Bellefontaine is the hotel's full-service spa and services include massages.

Does Mandarin Oriental Palace, Luzern have a casino on the premises?

No, Mandarin Oriental Palace, Luzern doesn't have a casino.

Is there an indoor pool at Mandarin Oriental Palace, Luzern?

No, there is no indoor pool at this hotel.

Is Mandarin Oriental Palace, Luzern good for couples?

This lakeside hotel offers many amenities for couples, including Champagne service as well as a bar and 4 restaurants.

Are there hot tubs at Mandarin Oriental Palace, Luzern?

No, but guests can enjoy a steam room at this hotel.

Does Mandarin Oriental Palace, Luzern feature a restaurant that includes a breakfast menu?

Yes, Mandarin Oriental Palace, Luzern has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mandarin Oriental Palace, Luzern allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Mandarin Oriental Palace, Luzern for a fee of CHF 50 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Mandarin Oriental Palace, Luzern?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Mandarin Oriental Palace, Luzern?

The closest major airport to Mandarin Oriental Palace, Luzern is Zurich Airport (ZRH), which is about 29.6 mi away.

Can I book a room with a balcony at Mandarin Oriental Palace, Luzern?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or mountain views.

Does Mandarin Oriental Palace, Luzern have a wedding venue?

Take advantage of the wedding venue at Mandarin Oriental Palace, Luzern if you plan to say "I do" during your trip.

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 54 out of 61 reviews
Rating 8 - Good. 3 out of 61 reviews
Rating 6 - Okay. 3 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Stayed 3 nights in Mar 2025

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025

10/10 Excellent

SHAYNON, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had. The staff was impeccable.
Stayed 1 night in Feb 2025

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
Stayed 2 nights in Dec 2024

10/10 Excellent

Hend, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Amenities
Beautiful newly renovated
Stayed 2 nights in Oct 2024

10/10 Excellent

JU YEON

Stayed 2 nights in Oct 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna

Traveled with group

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024

10/10 Excellent

Sonjoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wenjia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jorge, Miami beach

Stayed 1 night in May 2024

10/10 Excellent

Hanee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024

10/10 Excellent

Xin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Marlena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023

10/10 Excellent

Purevdash

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023