See all properties

Mandarin Oriental Palace, Luzern

5.0 star property

Choose dates to view prices

Photo gallery for Mandarin Oriental Palace, Luzern

Suite, Terrace, Lake View | Terrace/patio
Property video
Staircase
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Suite, Balcony, Lake View | Living area | Flat-screen TV, pay movies

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Haldenstrasse 10, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪1 min walk‬
  • Place, Grand Casino Lucerne
    ‪5 min walk‬
  • Place, Chapel Bridge
    ‪16 min walk‬
  • Airport, ZĂĽrich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Superior Room, Balcony, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Terrace, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony, Lake View

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Mandarin, Room

Mandarin, Room | Premium bedding, free minibar, in-room safe, individually decorated

Mandarin, Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Terrace/patio

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Living area | Flat-screen TV, pay movies

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite (Panoramic)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lake View Junior Suite With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Terrace

  • Sleeps 2
  • Free WiFi

View all photos for Lake View Junior Suite With Balcony

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Balcony

  • Sleeps 3
  • Free WiFi

View all photos for Lake View Tower Suite

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Tower Suite

  • Sleeps 5
  • Free WiFi

About the neighborhood

Lucerne

Mandarin Oriental Palace, Luzern places you next to Lake Side Promenade and within a 10-minute stroll of other popular attractions like Loewenplatz. This 136-room, 5-star hotel has a full-service spa along with a 24-hour gym and a 24-hour business center.

What's nearby

  • Lake Side Promenade - 1 min walk - 0.1 miles
  • Grand Casino Lucerne - 5 min walk - 0.3 miles
  • Loewenplatz - 12 min walk - 0.7 miles
  • Chapel Bridge - 16 min walk - 0.9 miles
  • Swiss Transportation Museum - 17 min walk - 0.9 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • ‪Barbatti - ‬10 min walk
  • ‪MOzern - ‬2 min walk
  • ‪Chäs Barmettler - ‬10 min walk
  • ‪Luzernerhof Restaurant - ‬8 min walk
  • ‪Wilhelm Tell Schiffrestaurant - ‬8 min walk

About this property

Mandarin Oriental Palace, Luzern

Guests staying at Mandarin Oriental Palace, Luzern enjoy access to a full-service spa, a 24-hour gym, and a sauna. Valet parking is offered for CHF 55 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a 24-hour business center, and a library.
Guests can expect to find flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free minibar items, free newspapers, and safes are also standard.
Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Terrace/patio
HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel
Lucerne
  • On private beach
  • Spa
  • Pet friendly
  • Free WiFi
9.4 out of 10, Exceptional, 981 reviews
$603 nightly
The price is $633
Jul 6 - Jul 7
Total with taxes and fees
HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Self parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 50 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • High chair
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1906
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 50 per pet, per day
  • Dogs only
  • Food and water bowls are available

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CHF 190.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night
  • Resort fee: CHF 2.70 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults, and CHF 50 to 50.00 for children
  • Self parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number CH-140.3.004.600-4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Is free cancellation available at Mandarin Oriental Palace, Luzern?

Mandarin Oriental Palace, Luzern offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of Jun 23, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on Jul 23, 2026 start from $1,015, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Mandarin Oriental Palace, Luzern?

This hotel is located in Lucerne, a short 15-minute walk from Lucerne Town Hall and also 15 minutes on foot from Chapel Bridge. You'll also find Swiss Transportation Museum and Lake Side Promenade less than a mile away.

Is there parking available at Mandarin Oriental Palace, Luzern?

Yes, valet parking is offered for CHF 55 per day and self parking is available for CHF 55 per day. Wheelchair-accessible parking is also available for guests.

Is a spa located at Mandarin Oriental Palace, Luzern?

Spa Bellefontaine is the hotel's full-service spa and services include massages.

Does Mandarin Oriental Palace, Luzern have luxury amenities?

Yes, guests can indulge in luxuries such as a sauna, 4 restaurants, and champagne service at this hotel.

Does Mandarin Oriental Palace, Luzern have a casino on the premises?

No, Mandarin Oriental Palace, Luzern doesn't have a casino.

Is there an indoor pool at Mandarin Oriental Palace, Luzern?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Mandarin Oriental Palace, Luzern?

This lakeside hotel offers many amenities for couples, including champagne service as well as 4 restaurants and couples/private dining.

Are there hot tubs at Mandarin Oriental Palace, Luzern?

No, but guests can enjoy a sauna at this hotel.

Does Mandarin Oriental Palace, Luzern feature a restaurant that includes a breakfast menu?

Yes, Mandarin Oriental Palace, Luzern has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mandarin Oriental Palace, Luzern allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Mandarin Oriental Palace, Luzern for a fee of CHF 50 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Mandarin Oriental Palace, Luzern?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Mandarin Oriental Palace, Luzern?

The closest major airport to Mandarin Oriental Palace, Luzern is Zurich Airport (ZRH), which is about 29.6 mi away.

Are there rooms with balconies at Mandarin Oriental Palace, Luzern?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and mountain views.

Does Mandarin Oriental Palace, Luzern have a wedding venue?

Take advantage of the wedding venue at Mandarin Oriental Palace, Luzern if you plan to say "I do" during your trip.

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 77 out of 87 reviews
Rating 8 - Good. 6 out of 87 reviews
Rating 6 - Okay. 3 out of 87 reviews
Rating 4 - Poor. 0 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Emine

Liked: Cleanliness, property conditions & facilities
Everything was perfect in this hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Shufan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. fantastic upgraded room with lake view. Excellent staff and service.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Berkant

Liked: Cleanliness, staff & service, amenities
I recently stayed at the Mandarin Hotel and had a wonderful experience. Everything was spotless, well-maintained, and beautifully arranged. The overall atmosphere was very pleasant, and I felt extremely comfortable throughout my stay. I would definitely recommend this hotel.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality
Verified

10/10 Excellent

Terri

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful service and food.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

STI Investment

Liked: Cleanliness, staff & service, amenities
all excellent
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

jodi

Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Staff extremely helpful! Clean & safe!
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

SHAYNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had. The staff was impeccable.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic customer service!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Staffs are helpful and friendly. Great location, with beautiful view overlooking the lake. Rooms are spacious and clean.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Sonjoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jason

Liked: Amenities
Beautiful newly renovated
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Hanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024
Verified

10/10 Excellent

SERGEY

đź‘Ť
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Donna

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024
Verified

10/10 Excellent

Wenjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeds expectations
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff. They need to work on food options. Lost in translation and charged double for breakfast . Awaiting refund .
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023