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Hotel Schlüssel

2.5 star property

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Photo gallery for Hotel Schlüssel

Terrace/patio
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | View from room
Shower, free toiletries, hair dryer, towels
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Premium bedding, down comforters, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.4 out of 10
Exceptional
(15 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

City view

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.6 out of 10
Good
(4 reviews)
  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Lucerne

Hotel Schlüssel places you next to Franciscan Church and within a 5-minute walk of other popular sights like Jesuit Church. This 10-room hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and a terrace.

What's nearby

  • Jesuit Church - 3 min walk - 0.2 miles
  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 6 min walk - 0.4 miles
  • KKL Lucerne - 9 min walk - 0.5 miles
  • Lion Monument - 14 min walk - 0.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 57 min drive

Restaurants

  • ‪Mill'Feuille - ‬5 min walk
  • ‪Wirtshaus Bar Krienbrüggli - ‬1 min walk
  • ‪Hotel Anker - ‬3 min walk
  • ‪Restaurant Opus - ‬2 min walk
  • ‪Melissa‘s Kitchen - ‬2 min walk

About this property

Hotel Schlüssel

Guests staying at Hotel Schlüssel enjoy free WiFi in public areas and a terrace. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Guests can expect to find free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Fans, safes, and desks are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Hotel Monopol
Lucerne
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 764 reviews
$316 nightly
The price is $335
Jun 18 - Jun 19
Total with taxes and fees
Hotel Monopol

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Air conditioning may be restricted to certain hours from October 15 to April 06 in accordance with national or local laws.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Frequently asked questions

Are free cancellation options available at Hotel Schlüssel?

Hotel Schlüssel provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Schlüssel?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at Hotel Schlüssel on Jun 21, 2026 start from $343, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Hotel Schlüssel?

This hotel in Lucerne is within a 10-minute walk of Chapel Bridge and Lucerne Town Hall. You'll also find Hertensteinstrasse and The Swiss Path less than a mile away.

Will I be able to park at Hotel Schlüssel?

No, this hotel doesn't offer parking.

Does Hotel Schlüssel feature a casino?

No, Hotel Schlüssel doesn't have a casino.

Will I find an indoor pool at Hotel Schlüssel?

No, there is no indoor pool at this hotel.

Is Hotel Schlüssel good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and designer stores.

Are there hot tubs at Hotel Schlüssel?

No, there isn't a spa tub at this hotel.

Does Hotel Schlüssel have a restaurant that serves breakfast?

Yes, Hotel Schlüssel serves breakfast for a surcharge at Restaurant Schlüssel.

Will Hotel Schlüssel allow pets to stay for free?

No, pets aren't allowed at Hotel Schlüssel though service animals are welcome.

Are there connecting rooms at Hotel Schlüssel?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Schlüssel?

Yes, some guestrooms at Hotel Schlüssel offer a balcony and may feature city views.

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 251 reviews
Rating 8 - Good. 56 out of 251 reviews
Rating 6 - Okay. 18 out of 251 reviews
Rating 4 - Poor. 8 out of 251 reviews
Rating 2 - Terrible. 4 out of 251 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
nice balcony view to the city, near a church and e place with a spring
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Keith

Disliked: Staff & service
No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Blanca Cristina

Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel within walking of many attractions.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Brita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Devang

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Dax

Liked: Cleanliness
Disliked: Amenities
We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Thibaut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within the center of Luzern. The room was really nice and the staff friendly.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Nick

Liked: Staff & service, amenities, property conditions & facilities
An excellent property with central location to trains and busses but also in the heart of old town. Rooms are generously spatious and a sweet addition from the hosts is a free mini bar for coffee and light refreshment (beer, coke, water). Highly recommend!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Aurora

Liked: Staff & service, property conditions & facilities
Selina was a star receptionist and made everything very easy and accommodating. Good location for walking and to the train station.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

MENG

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staffs are awesome!
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel great location

Everything was great. Only slight issue was it was hard to air out the room after showers. The provided table fan was not enough to quickly refresh the air.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness
This is a good place to stay for a short stay to visit Lucerne. It is pretty limited though. There is no desk service, check in is on a tablet, but for us the tablet was not working so we had to call a number and they walked us through how to activate a room card. The room is clean, but small and a little dated. The location is great and easy to walk to everything in town.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Hotel Schlüssel! The staff was incredible and made us feel like family. We appreciated that we were just enough off the beaten path in a beautiful courtyard with a church dating back to 1270! It was quintessential and relaxing. The train station was less than a 10-minute walk, making it perfect for exploring Suisse. They also had an amazing restaurant, and we ended up eating there all three nights. I can't recommend this hotel enough! Thank you, Hotel Schlüssel, for making our experience exceptional!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the river. Beautiful area. A little bit concerned about their check-in system and how they cut the key using simply a confirmation number only (anyone can guess someone else's based on your own) - the hotel may want to re-think that system.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, quiet stay

Clean, comfortable, quiet, and big towels! Good location close to the water and many restaurants. Staff could not have been more welcoming! Everybody was wonderful.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the fact that this hotel does not have AC, due to historical rules because of the age of the building, this hotel was fantastic and can only be very highly recommended.
Stayed 2 nights in Aug 2025