The Ritz-Carlton, Los Angeles5.0 out of 5.0
Recent guest reviews
There are very few city hotels in the world that can provide you with ultimate luxury and dedication of each and every staff member. I stay here a couple of times every here and they make me feel like I am home. Dedicated to every need you have, dedicated to your full satisfaction with your room, comfort, enjoyment and entire stay. Why stay anywhere else! Every room has amazing views of LA. Every room has great amenities such as a nespresso machine and pods which is a necessity for jet lag hhaha. The beds...ULTRA comfort! The hotel looks BRAND new! Everything is just as you would expect to find in Travel and Leisure magazine!
I was attending an event at Staple Arena. Ritz Carlton was within walking distance. Great Hotel. The night I stayed was two nights before the emmy's so some areas were fenced off. Overall The fencing was not an issue getting around.
we have been at the Ritz me and my wife room booked under her name using our points ,i had no bad experience at that hotel at all for last 4 years since i knew it ,but when the hotel is busy and fully booked ,you might experience unashamed behaviour from the front office employee mainly the guys not the ladies .. my wife was asking him to extend our stay ,he said no can not ,she asked to talk to his manager ,he refused even to tell her who the manger is and answered with a very bad answer and bad attitude which we could not take it and we checked out immediatly .. i met with the sales manger MRS Sohy Head ,wonderful sales lady ,wonderful attitude ,the reall Ritz attitude which every employee should have ..and she promised to handel that and even convince us to stay again on monday we will check in and see how it is
As a regular at Ritz-Carlton hotels, and recently had an extended stay at the RC Hong Kong. I stayed at this RC again, and was disappointed. I stay at this Hotel for its location to the L.A. Convention Ctr. The offerings at Club lounge and the amenities at this property has gone down from my prior stays, and it is not up to par with other RC properties. It's more like a stay JW Marriott than RC. My room is dated, and in need of major renovation. Chips is the furniture and discoloration in the carpet is noticeable. Service at the Club was still good.
First time staying here as we had an event at la live, so it was a perfect location! Staff were fantastic, room service always great. Loved the rooftop pool and loungers. Real oasis in the middle of the city.
At this property you pay for customer service. They do a great job at making you feel special. But the amenities and rooms aren't so great. A mix between minimalistic and classic, laves you confused. Lounge access is overpriced and overrated. Other lower Marriott properties had better lounges than here, occasionally you'll get served a small portion of caviar but nothing special.
One of my best hotel experiences ever! The staff was amazing, the pool gorgeous, attention was paid to every detail. Make sure to visit the club lounge. Excellent snacks and drinks to keep you going throughout the day. I look forward to my next stay.
We had a great trip family trip for Labor Day! The hotel was perfect..It was located in the heart of Los Angeles which made it very easy to go everywhere.. The hotel was superb, from the cleanliness to the lounge and most importantly the staff! They were all very welcoming and helpful! Cynthia at guest relations was amazing, she helped us in all of our dinner accommodation for our entire stay.. but one person that stood out from everyone was Amr.. he made our stay very special, he made sure that everything was perfect during our entire stay!!! We will definitely be back in the near future!!
Loved this location. LA Live is literally right next door. Great restaurants nearby. Grammy Studio was my favorite. Hotel Staff was very attentive. Love the walk in shower and tub. Double vanities were a plus.
The Ritz-Carlton Los Angeles is Amazing Place. So friendly from arrive to depart. I didn't fill that I'm a customer, I feel I'm a family to them. Me and my family enjoyed so much. My kids didn't want to leave.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 618 reviews