Candlewood Suites LAX Hawthorne2.5 out of 5.0
Recent guest reviews
Waited one half hour for the Shuttle from the airport. Called the hotel when we were outside and asked the desk person where to go for the shuttle and was told to ask someone at the airport. Carpet in halls dirty. Carpet in room around the edges full of dust. Use a towel to wipe my back after a shower and it ripped. No restaurant close except fast food and then we were accosted for money and food. Stay somewhere else. Not worth the slightly lower price.
We as a family come as one or as a couple. Whenever we come to LA, we come to Candlewood at Hawthorne. The staff are helpful all the time and have that smile on their dial whenever they see anyone. Rooms are comfy and served weekly. Fresh towels are available downstairs at the desk whenever you wish. The likes of Maria makes this place tick. We’ll always come back here at anytime with no doubt. Only downfall that I might have concerns about, is that there is no storage for returning customers while traveling. Great work Candlewood suites at Hawthorne. A job well done.
This Candlewood location has four floors and two elevators; both elevators were modern and fast. The suites are roomy, and have two lighting levels: the conventional table lamps and bright ceiling lights. It is nice to stay in a hotel room that does not feel like being in a cave. The bathroom lighting was also good. For some reason the hotel put me in a handicapped room, which means the room was next to the elevator, which directly contradicts my IHG preferences. Also, the shower was cumbersome for a non-handicapped person to use. The desk clerk on duty during the graveyard shift was rude, arrogant, and condescending. I tried to talk to him about getting a late check-out but he acted like he did not want to talk to me. Also, I specifically asked him if the late check-out info would be given to the maids, and he said yes; but in the morning the maids came banging on the door at regular check-out time wanting to know why I was not out yet. This location is unique in that it has a parking garage that provides secure, covered parking; I really like this arrangement. This hotel is easy to find, has easy access to the freeway, and is a short drive from LAX. The side facing the street can be noisy. Internet at this hotel is terrible. Both wired and Wi-Fi are slow, and there are frequent disconnects. Not being able to get any work done online, I tried to watch TV, but the channel guide was of marginal value, and when I tried to manually scroll through the channels, there were many that only had static or audio that was scratchy or pictures that kept pixelating or losing sync.
Overall, it was just an OK stay. My first complaint: Please do not advertise LAX in your hotel name when you are located so very far from the airport. Parking was in a secured parking garage, shared with a couple other hotels nearby. Checkin was fast and easy, but was disconcerting, as the smell in the lobby was shocking. Someone in a room near the lobby had cooked something offensive and the smell was almost unbearable. Thankfully my room, also close to the lobby, did not have that awful smell. The room was just OK, with a very sketchy looking chair. Bed was clean and quite comfy, and the bathroom was fine. As others have said, it is a dodgy neighborhood. We had to drive quite far to find a good place for dinner. This was not an inexpensive night's stay, and there is no way I thought it was good value. Really overpriced for what I received.
Booked this hotel because my buddy needed an airport shuttle and I've enjoyed candlewood suites in the past. I was upgraded to a one bedroom suite which was nice and spacious. Kitchenette was nice and had newer appliances. Need a new and better tv channel line up and an onscreen guide would be nice. Also please update the HVAC units in the room as they are outdated and noisy and often freeze and stop working. Didn't really like the parking garage situation but I felt good that my car was locked in at night. Only stayed a night but had a quiet and good stay. My friend got on the shuttle just fine and there were no other issues. I possibly would stay again if I need a hotel with a shuttle again.
I chose this hotel primarily because they did not charge extra fees for parking. I booked a studio suite with a queen bed and it was very comfortable. I used the free laundry facilities and to wash and dry my clothes at the end of my stay. The staff was friendly and helpful. I did not spend a lot of time at the hotel. This was my first visit to L.A. I was only there to take a shower and get some sleep. I would definitely stay again.
Easy check-in and nice personnel. Room configured as two double beds, and nice. Except for the padded chair which had several rips and worn spots. Carpet could use a cleaning, but everything was clean. There is a fridge, microwave and kitchen plates, bowls etc. available. All working and clean. The area around the hotel has several fast food restaurants close by. However, the area does have several homeless wandering street. And when I asked at the front desk if it good to walk in the area, they suggested driving might be a better choice. But we never felt insecure. And there are people monitoring the parking garage area and has a key entry for the garage. I felt very safe, but I do understand the caution.
We used the Candlewood Suites Hawthorne as the IHG alternative hotel closer to the airport was fully booked. The free shuttle eventually came and we arrived at the Suites in Hawthorne mid evening, approximately 4 miles from LAX airport. The area did not feel particularly safe at night with people sitting on the footpath and corner outside the hotel and adjacent to McDonalds across the road. The hotel itself looks pleasant from the outside, however on entering, the lobby is plain and the corridors are reminiscent of a rest home or hospital. The male on reception was very matter of fact and not particularly welcoming, simply stating 'NAME' when we approached the desk. Our room was clean but hot when we arrived, the air con had not been activated ahead of our arrival. The beds were comfortable, however the level of noise from the elevator on the adjacent wall made it impossible to get an undisturbed sleep throughout the night, which was a real problem after a long international flight. We asked to be moved but the short reply was there were no other rooms available. The air conditioning unit is also noisy when on cool. We would not choose to stay at Candlewood again simply for the reason there was no genuine effort made to resolve our issue, or warn us ahead our room was going to be where it was. The reception lady the following morning was very pleasant and sympathised with us, even acknowledging management should not use this particular room (118) for commercial purpose. Our advice - do not stay here.
Rooms are clean but hotel is on noisy street, so sleeping can be hard. Internet is really bad and most of the time you cannot even surf. Hotel van is slow and I had to wait over 45 minutes until I finally gave up and took a cab.
Up coming new guest may not know about Candlewood Suites. They provide room service in a week. They don't serve any breakfast or doesn't maintain any restaurant. It's not hidden truth. It's like full furnish suite. Cooking facility & relevant logistic supports are available. Spacious room, well maintained, good number & quality of towels can be found at the right area including comfortable bed. Front desk service really prompt paying attention all the times. They do carry small shop for emergency items for 24 hours. According to the property - price are reasonable, which may not true for sure. Other facilities may noted such as complimentary gym, business center, tea / coffee. Only serious issue is totally unprofessional & rude shuttle driver run by 3rd Party, who doesn't care the staffs. There was an unexpected incident took place with me & I observed that staffs position, specially when she was addressing the issue. I reported to IHG hence, better not state anything rather waiting for IHG's action in this respect. There many suitable restaurant nearby including Hulu Hulu Hawaiian, so no worries. Honestly, I strongly recommend who doesn't care about shuttle service.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Free airport shuttle
- Fitness center
Located in LAX Area, Candlewood Suites LAX Hawthorne is within a 15-minute drive of popular attractions such as Sony Pictures Studios and Los Angeles Memorial Coliseum. This 96-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a free airport shuttle. University of Southern California and Santa Monica Pier are also within a 20-minute drive of this Hawthorne hotel.
All 96 individually decorated rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer hair dryers. Coffee makers, free weekday newspapers, and free local calls are other standard amenities. Weekly housekeeping is available.
Candlewood Suites LAX Hawthorne features a fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a computer station, a library, and express check-out.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 159 reviews