Candlewood Suites LAX Hawthorne2.5 out of 5.0
Recent guest reviews
Easy check-in and nice personnel. Room configured as two double beds, and nice. Except for the padded chair which had several rips and worn spots. Carpet could use a cleaning, but everything was clean. There is a fridge, microwave and kitchen plates, bowls etc. available. All working and clean. The area around the hotel has several fast food restaurants close by. However, the area does have several homeless wandering street. And when I asked at the front desk if it good to walk in the area, they suggested driving might be a better choice. But we never felt insecure. And there are people monitoring the parking garage area and has a key entry for the garage. I felt very safe, but I do understand the caution.
We used the Candlewood Suites Hawthorne as the IHG alternative hotel closer to the airport was fully booked. The free shuttle eventually came and we arrived at the Suites in Hawthorne mid evening, approximately 4 miles from LAX airport. The area did not feel particularly safe at night with people sitting on the footpath and corner outside the hotel and adjacent to McDonalds across the road. The hotel itself looks pleasant from the outside, however on entering, the lobby is plain and the corridors are reminiscent of a rest home or hospital. The male on reception was very matter of fact and not particularly welcoming, simply stating 'NAME' when we approached the desk. Our room was clean but hot when we arrived, the air con had not been activated ahead of our arrival. The beds were comfortable, however the level of noise from the elevator on the adjacent wall made it impossible to get an undisturbed sleep throughout the night, which was a real problem after a long international flight. We asked to be moved but the short reply was there were no other rooms available. The air conditioning unit is also noisy when on cool. We would not choose to stay at Candlewood again simply for the reason there was no genuine effort made to resolve our issue, or warn us ahead our room was going to be where it was. The reception lady the following morning was very pleasant and sympathised with us, even acknowledging management should not use this particular room (118) for commercial purpose. Our advice - do not stay here.
Rooms are clean but hotel is on noisy street, so sleeping can be hard. Internet is really bad and most of the time you cannot even surf. Hotel van is slow and I had to wait over 45 minutes until I finally gave up and took a cab.
Up coming new guest may not know about Candlewood Suites. They provide room service in a week. They don't serve any breakfast or doesn't maintain any restaurant. It's not hidden truth. It's like full furnish suite. Cooking facility & relevant logistic supports are available. Spacious room, well maintained, good number & quality of towels can be found at the right area including comfortable bed. Front desk service really prompt paying attention all the times. They do carry small shop for emergency items for 24 hours. According to the property - price are reasonable, which may not true for sure. Other facilities may noted such as complimentary gym, business center, tea / coffee. Only serious issue is totally unprofessional & rude shuttle driver run by 3rd Party, who doesn't care the staffs. There was an unexpected incident took place with me & I observed that staffs position, specially when she was addressing the issue. I reported to IHG hence, better not state anything rather waiting for IHG's action in this respect. There many suitable restaurant nearby including Hulu Hulu Hawaiian, so no worries. Honestly, I strongly recommend who doesn't care about shuttle service.
I travel to LA often for work and I travel all over the place so finding a place that is close to a freeway, isn't that expensive and that doesn't charge you for parking might sound easy but it's actually my nightmare. This hotel was close to a freeway, had a mini kitchen and that's super convenient. They also didn't charge for parking, the garage is strange since it's shared by three hotels but it's actually pretty big and the spots aren't the smallest things you'll ever see. It's close to LAX but that's good for me since I tend to end up all over LA. It was also incredibly affordable. I will most definitely be returning. I'm pretty sure they have a shuttle to the airport. They have a laundry facility on site free of charge, you can borrow board games or cooking gadgets and they had this outdoor grilling area. I've stayed at 5 hotels in LA in the pst 3 weeks and have had horrible experiences and this one is actually awesome. I highly recommend it. The rooms are modern and clean and for Southern California they are huge. Big yes from me.
You get what you pay for. The room was in need of new carpets and there was a bad odor coming from the air conditioner. Do not stay near the picnic area, people were there late at night making noise and the windows were not sound proof. I would not stay here again unless there were no alternatives.
Throughout my three decades of traveling, I have come to find out this was the best stay I've ever had. Thank you to all the staff for relaxing and enjoyable stay; Mohamad, Shaz, Inessa, Maria, Sharron, Sally, Brian, Alejandro, all front desk, housekeeping and shuttle staff. I would recommend this place 100%. Thank you all for making my stay so memorable. 10 stars to this property.
I was disappointed with this property. Too basic for my taste and no breakfast offered. You can get other properties with more services at about the same price. The intersection was noisy and the noise insulation is not very good... Noisy mornings.
I stayed at this property from 11/21/16 - 11/25/16 Traveled back home to visit for the Holiday. I took a red eye and arrived in the morning. The lovely agent at the front desk assisted me with my check in, and was able to grant an early check in. This hotel is in close proximity to LAX and the 405 freeway. I like this area and feel safe, however some streets are a hit and miss, but overall this area has improved over the years. Lot's of food in the area in walking distance.
Great property and great comfort. Staff excellent, especially Raniesha at the front desk, who handled a tricky situation with aplomb. Well located near the (clogged) highways and close to LAX. Fully equipped kitchen makes for in-room food preparation. Stove, Microwave, no oven. Pots and pans, silverware and a dishwasher and full size fridge. Beds comfy. Local shuttle. Parking in locked garage next to property. McDonalds right across street and Dollar Store within one block. Taco Bell/KFC nearby also. Near SpaceX. TV great. Business Center great with two computers and a printer. Lobby has faux fireplace and is cozy. There is a cupboard to buy drinks and food--good selection. Gym great. Lockered items such as games, markers, tape and blenders are available free of charge. Washers and dryers were free to use. TV had most needed cable stations and HBO and NFL network. Bathtub in my room. I gave 5 stars but the property owner could make an improvement... behind the hotel--visible through all the back room windows, is a vacant lot used to store trash in two huge dumpsters that are overflowing with trash. I asked, and the lot is owned by the owner of the property, who should do something to mitigate the trashy eyesore visible to everyone with windows out the back of the hotel (Half of the rooms!) The curtains blocked the view just fine and otherwise, it was an excellent stay.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 151 reviews