W London Leicester Square5.0 out of 5.0
Recent guest reviews
Stayed in W Bali earlier in the year, so thought I'd be good with London, but it was just ok. Location was great, and very quiet, considering it's position. Beds very comfy, so sleep was certainly not an issue. Rooms were odd, separate toilet, separate shower, and small wash basin integrated into room. When in use, their internal lighting lit up the entire bedroom, courtesy of opaque glass. Could have coped I suppose if a lone traveller, but not a good set up for sharing. Breakfast very, very disappointing, couldn't even provide decaf tea. Buffet " limited" compared to others. Small points, but, no cups for tea/ coffee making in room, and hairdryer had to be replaced. Better hotels to be had in this area....."St Martin's Lane"
Stayed here with Wife for a long weekend, although I noticed at breakfast that guests ranged from solo travelers, couples as well as families so it is suitable for all in my view. The hotel has the usual W-Brand with modern design and music etc. We had a suite which was really spacious, clean and comfortable - I cant fault the room in any way, everything we needed was there including tea/coffee, mini bar, privacy, etc. Location is absolutely perfect, as you have Leicester Square and China Town right on your doorstep and therefore everything else is in walking distance or a short tube ride away. A nice thing about being here is that for theatre shows you dont have far to travel to get there and back. Breakfast is served in a restaurant attached to the hotel (Lobster & Burger Restaurant) and I have to say that the staff and service were really great - usual buffet style for cereal/continental breakfast plus made to order full english breakfast or just eggs or waffles etc - although you also have many breakfast options on your doorstep in the area. Staff at this W hotel were excellent with very efficient check-in/out and the concierge and security teams were very friendly and helpful. Tube stop in Leicester square is minutes away. All in all a really great hotel in a great location with great staff.
The first time I stayed here, I was relatively new to the W chain and stayed due to relative convenience to my office in Embankment area, but choose to come back, mainly due to: - Great breakfast off an a la carte menu. Proper coffee. - Well equipped and spacious gym - Comfortable room with a unique set up (could use some more useable office space) - Generally, friendly staff that accommodate requests. Get a suite if you can.
I stayed here with my daughter. During our stay, we were asleep at 4 in the morning when suddenly I heard a noise I thought it was my daughter, I turned to see her bed and she was there so I went back to sleep. After a minute, I heard the sliding door so I realized something was wrong. I woke up and saw a half naked man in our room. I panicked and started yelling at him, he assured that it was a mistake and that we should not worry. I kicked him out of the room and called the front desk. I told them what happened and they assured me that the only keys that opened our door were the keys they gave us. I asked to see the manager but he wasn't there so I had to wait till next morning. The next morning I went to talk to the manager and he told me that he had already talked to the man. We learned that the man was intoxicated and he accepted that he was inserting his room key in every card slot until he found a door that opened, thinking it was his room. I asked to watch the security footage but he said that they had already seen them and that they could not show them to us. The manager suggested that we left the door open. I was sure that it was not the case because the door could not be left open. To prove this, a staff member, the manager and myself went upstairs and tried to leave the door open in every possible way we could think of but the door would not remain open. The hotel only gave us a free night for the incident. I told them I did not agree with the compensation because it was ridiculous how dangerous the incident could have been , but our plane was leaving soon . When I got home, I decided to peruse the matter further so we sent an email to the hotel. We asked once again to see the security footage but it was denied once again because they said they've already seen it. Their reply was "The team were able to confirm that the guest did not use a key for entry which prompted a subsequent inspection on the door. From the investigation, the door had no faults that would allow entry into the room if it was close and locked from the inside." The hotel implied that we opened the door to the stranger, which we didn't do, because there was no way the door would remain open by itself. Without the security video, it was our word against theirs. They replied that they understood why we desired to find out more but didn't provide the video, instead they basically told me to be grateful because they offered me a night off (they made the discount but then charged it to my card again, so we had to send plenty of emails to get them to remove this second charge). I really just wanted to see the exact moment when the intoxicated stranger stepped into my room because I do believe that if there is a fault in their system it can be VERY dangerous; when the hotel denied us to see it, they are showing me that clearly they are hiding something because there is no point in not showing the video if they have nothing to fear. I am really upset about the matter and since there was no way to persuade them to show me the video, I am posting this so everyone who is going to the W Hotel London will be very careful at night and be sure to double lock your doors because something similar might happen. Patricia Mexico City
Great location with the whole of the west end on your doorstep, fantastic, modern room with amazing view, everything immaculate and helpful staff. Best hotel we have stayed in for a long time. Don't usually go for glitz and glamour but this hotel won me over.
I should say that among all the private tours that our family have taken over the years, this was the best experience- from the moment of booking till the last minute! they have taken into account everything that we have mentioned, everything was impeccably arranged. We also want to thank our guide Maria - Masha, you are amazing! keep up the good work!
The location couldn't be more perfect - on the doorstep of soho, the theatre district and Chinatown and a stones throw away from Trafalgar Square and other main attractions. The rooms are fantastic - very modern, clean and chic look about them. Only problem with the room is not enough plug sockets (one on the bedside table, one on the island sink). However my two main concerns: 1. The noise - we stayed whilst there was maintenance work taking place on the hotel (unavoidable, I know). Although, the notice provided in the room clearly stated that the work would begin at 10 each morning and this wasn't the case, during our stay I was woken up before 9 on some days because of the drilling. Could also hear the noise from other guests in neighbouring rooms. 2. The service. For a 5* hotel and for what I was paying, the service was hit and miss. For instance, the bar staff in the W lounge and the concierge on ground floor were all very helpful and friendly. However, staff at reception seemed to be unenthusiastic and less than welcoming. This hotel definitely has a young, chic and party vibe to it (bar and club both in the hotel); would recommend to anyone looking for a night out in London over the weekend.
W hotels are normally synonymous with style , trend and class. However this London one stands apart........I think a lot has been sacrificed in terms of room comfort , ambience , environment for its locality. In terms of location it is hard to beat , but everything else is easily beatable. The size , design , and practicality of the rooms leave a lot to be desired. With the toilet sink in the middle of the room .....who would have thought that one out ! The steep price for the room doesn't come up favourably against other hotels near the area. Plus the service attitude leaves a lot to be desired. Staff were generally rude and ill mannered , something I've never come across a W hotel before. This hotel needs a lot of self reflection and improvement before it should be called a W hotel.
I have been a guest at this hotel many times over the years and it always is a fantastic experience. Mixing business with a weekend of family catch up time and fun has been made extremely comfortable by the people and staff at the W Hotel London The Concierge and entire team ( especially the guys at the entrance ) are top class professionals and always smiling and more than willing to help. A must visit hotel for any reason.
As the title says, the room is very very small. There is no proper bathroom or toilet - both are hidden in closets. The shower closet leaks water to the room too. I stayed for one night on a Saturday and it was really noisy.
- Walking distance to Leicester Square and Piccadilly Circus
- Free WiFi in rooms and public areas
Located in Soho, W London Leicester Square is adjacent to Leicester Square and within a 5-minute walk of other popular sights like Piccadilly Circus. This 192-room, 5-star hotel has a bar/lounge along with conveniences like a full-service spa and free in-room WiFi. Centrally located in London, the hotel is also a short walk from Her Majesty's Theatre and National Gallery.
Full breakfast is offered for a fee each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All of W London Leicester Square's 192 air-conditioned rooms provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with DVD players and pay movies. Bathrooms offer hair dryers and bathrobes, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include free newspapers, laptop-compatible safes, and phones.
Guests staying at W London Leicester Square enjoy access to a full-service spa, a health club, and free WiFi in public areas. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 2 meeting rooms, coffee/tea in a common area, and express check-in.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 1974 reviews