Vegas Hotel2.5 out of 5.0
Recent guest reviews
Booked this hotel from July 2017 through booking.com using the no pre-payment option. 3 months before my stay, the Vegas Hotel took the full amount from my account! I contacted Booking.com who contacted the Vegas Hotel on my behalf. I was informed that this action went against their guidelines as they legally cannot take payment until 15 days before the booked date. After asking for my money back, Vegas Hotel cancelled my booking without reason. I am now left to find another accommodation at a much higher price as I have theatre tickets and must remain in the area. No respect for company policy and no respect for customers. Would avoid in the future.
My son and his friend visited and stayed 3 nights. They found the reception guy to the point , the room a good size and clean. Shower or steam room as they called it fine . The reception did take the incorrect amount from credit card and the lads had to wait 2 weeks to get it back. Seems to be a regular things. Hmmmmm
Firstly we were not welcomed in to the hotel, not even a hello. Just a piece of paper shoved on the reception counter to fill in and then to make payment. We were in room 1, which is downstairs and then outside in like an outhouse. The door had a 2 inch gap underneath it. This wouldn't have been an issue if out of our room was inside but it led to the outside. We asked for another towel that we could put there to cover the draught but they didn't understand what we meant and then had to ask a manager if this was allowed. Later came down and gave us an extra towel. There is wifi available but our room was too far away to reach it and so only got internet at breakfast time. The bathroom was tiny. About the same width as an average person with an inch each side. The sink is right over you if you're on the toilet and the shower is a just a tiny square of extra floor of this already tiny bathroom. There was discoloured pink paint around our room, which was flaking off and battered furniture to join. There are no tea making facilities. There were plastic cups in the room, I ran the bathroom tap to get water but it was cloudy and didn't taste pleasant so didn't have any drinks in the room. Luckily we didn't spend much time here, only to sleep and have breakfast. No warm breakfast options and breakfast is from 7:45-9am with 4 tables for 20 rooms. We had to wait around for a bit while some others finished their breakfast in order for us to get a table. It's the basic breakfast..cereal, biscuits, toast, croissants. No fruit. Everything is self service, which is fine but does get crowded when more than one person is trying to get something. The lady on breakfast doesn't speak to you and doesn't welcome you to sit down. If the people that worked there were more welcoming and friendly it would have made up for the disgusting room. There was no 'bye' or 'hope you enjoyed your stay' on the way out. I would never stay here again. It doesn't hurt or take much effort to be polite and welcoming. The only thing positive was that it was near Victoria coach and train station. Avoid this place if you can, there are nicer hotels nearby and pay a bit more for something nicer. Over breakfast I heard multiple people saying how next time they're going to pay more for elsewhere and just laughing at this place. Try and avoid if possible, not worth the money.
I loved the location of the hotel and the cleanliness of the room. My room was very small but it had everything you really need for a short stay - towel, small soap,shower gel, hair dryer. Breakfast was ok - the selection of dishes quite limited though (no vegetables - mostly sweet stuff) but you won't leave hungry. The breakfast room is very small - only four tables - you can have breakfast until 9.00 am only. The staff is very friendly - I got my room earlier than expected, which was perfect as I was rushing to a gig :) Loved my stay :)
Don't come to this hotel with high expectations. In total there are about 20 (small) rooms. The ceilings are very thin so you can hear a lot of noise from the room above you. The beds are comfy but small. I think they're about 160 cm. The breakfast room was a joke, there are only 4 tables in total and it was mostly all full. The food was ok. There were 2 kinds of bread slices, cornflakes, yoghurt, cookies,... not much to choose from but it was alright. There are 2 receptionists, there's only one of them that tried to be friendly. When we arrived in the hotel we didn't even get a warm welcome. The receptionist only gave us a paper which we had to fill in and then pay for our stay. (they didn't even give us any information about the hotel) On our last day when we checked out the receptionist didn't even bother to say; "thank you for your stay in our hotel", "how was your stay?" or "I hope you had a lovely time here in London" ,.. it's not that much of an effort, is it? The hotel is not that far from the metro station, I think about a 10 minute-walk. So it's a good location. But still, I would NOT recommand this hotel.
Convenient area of the hotel to make London tour but the late night receptionist was very rude.The room was very very small and dirty also the breakfast room had six tables.The bathroom was simple,only to make a quick shower.
My best advice would be NEVER to book here! I have never been so insulated as I have today by the manager here. I booked this stay through Late Rooms as it is close to where I am at a business event. A couple of weeks later I received a call from the Vegas Hotel to say they could not pre authorise my card so I gave another card. My original card had been cloned recently so I assumed by card issuer had been over sensitive. A week later I received a call from Late Rooms as they had also received an email from The Vegas saying there was a problem with my card but all was ok as they thought it had all been dealt with. The day arrives and I have travelled to London for the course. At 9.30 I receive an email from The Vegas to say my room has been cancelled! I obviously call them but what happened next shocked me .... I was called a liar as the manager states he has sent me emails and called me on several occasions (No missed calls on my phone and no emails from him) He then said ... you don't even have £10 in your account!!! We have tried and it is being declined! ( I can assure you there is money in my account) He then wanted another card number asking if there was money in this one!!! I asked him what card he was using and he said he couldn't tell me for data protection reasons!!! After more insults he then said he still has my room do I want it??? NO I DON'T!! I have paid for train tickets to go back home and return to London tomorrow. This has cost more than the hotel but I will not be parting with any money and giving it to this place! Oh by the way .... payment was taken for the train tickets from the account "that doesn't even have £10 in it"!
Room felt like it was 100 degrees with no air con and only a tiny window, beds were ancient with springs sticking out. I went to work at 2am in the morning as too not stay in the room any longer. Also guy on reception seems to live in that chair which properly explains him being so miserable. Fawlty Towers has nothing on this place.
A nice cosy, comfy hotel within 10 minute walk to London Victoria train station and about a 20 minute walk to Westminster Abbey. Room was a little on the small size but comfy non the less. Separate shower/toilet and a nice breakfast. No main meals served, however there is a nice pub just down the road with excellent meals. Room was nice and quiet. It's not a luxury hotel but it is very neat and tidy and staff were very friendly and helpful. Wifi was good in our room (1st Floor)
No phone which is a problem when you want to call about any questions/problems about the room. There are 3 rooms on the top of the stairs (53 of them) 15,16 and 17. The guy at the desk was very friendly and helpful as he helped us with the suitcases as we were both females. I didn't use the wifi, but my friend had trouble in the room but was better on the 1st floor close to the reception desk. I liked the location of the hotel and the breakfast was not bad as it was included with the room when booked. If you are very large, you may have trouble in the very small bathroom as it also has a shower inside. Room 17 had a quiet back room, I imagine the 2 rooms in front were noisy near the street as you had to open the window since no a/c.
- Walking distance to Victoria Palace Theatre
- Free continental breakfast
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in City of Westminster within a short walk of Victoria Palace Theatre, Vegas Hotel is within a mile (2 km) of other popular sights such as Buckingham Palace. The 16 rooms at this hotel include coffee makers and LCD TVs and guests can enjoy free breakfast. Located in central London, the hotel is also near Big Ben and London Dungeon.
Free continental breakfast is served each morning from 7 AM to 9:00 AM.
All 16 rooms feature coffee makers, free local calls, and safes. 21-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Rooms also include hair dryers.
Renovated in 2015, Vegas Hotel offers free WiFi in public areas, coffee in a common area, and express check-in. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Reviews from Trip Advisor
15% of guests recommend this hotelTotal of 78 reviews