The Cranley4.0 out of 5.0
Recent guest reviews
Hotel staff lovely. Location requires subway or taxi as most do in Kensington. Lovely quiet neighborhood. Room very clean (penthouse), bed fabulous. Needs a little cosmetic work but charming. I even left a favorite item behind and they had it and sent it. Unheard of.
I came to stay in london with my girlfriend for a relaxing weekend away. There were thousands of hotels to choose from but we came across this cute and charming boutique hotel. When calling to make our reservation the staff couldn't have been more helpful and recommended room 107 for our stay. Upon our arrival we were greeted by very friendly staff and a beautiful restaurant which is like nothing I have ever seen, so colourful, vibrant and full of smiley faces. The hotel room was beautiful and spacious with very high ceilings and a beautiful four poster comfortable bed fit for a king and queen! We were shocked that the hotel is a 4 star, we were convinced that it was a 5 star when we entered. We walked to South Kensington the next day which was a very short and beautiful walk away and visited the Natural History Museum followed by crepes in Harrods. On the way back we found a restaurant called Yashin which is a famous Japanese restaurant 3 minutes walk from the hotel so we made a reservation for dinner that evening. I would definitely recommend this restaurant if you like Japanese food, it is very fresh and everything is prepared in front you so it is very authentic. The following day we woke up late and decided to have a late lunch in the hotel restaurant Banu before leaving and thoroughly enjoyed the experience. The food was a true culinary delight full of flavour with lots of fresh and healthy salads, fish, chicken and meat. The price was also very reasonable for the high quality of the food. I wish we found this hotel before our last stay, it's a hidden gem in a fantastic location. We will definitely be back soon!
I have reviewed The Cranley twice previously as I thought it was a great hotel. I no longer do. Out of loyalty and affection, I had hoped to express my thoughts privately and directly to the hotel manager. But I twice asked for his/her email and never received a response. So having previously rated it highly and now having decided based on my last stay never to stay again, here goes. First, I had long liked the look and feel of the The Cranley and looked forward to staying. It is still very clean. But, as another recent Trip Advisor review states, the hotel has been in a state of slow decline for several years. It is, so far as I am concerned, spoiled by a lack of care and attention to the property itself, which I assume, based on how it looks, is the consequence of a business decision not to spend on upkeep unless absolutely necessary. The lobby speaks for itself. Crammed now with gaudy restaurant furniture that has no sympathy or respect for the building or the design of the past... this restaurant notion is perhaps the most ridiculous, blatant Hail Mary pass that I have ever seen. No more need to be said. The room I stayed in was not good value at over 200 pounds per night, for the following reasons: - the light in the entry way was burned out - water stains at the ceiling - stained curtains that did not close fully to block out the street light at night - missing blinds on the central window pane - stained, faded, mismatched upholstery - the filthy, poorly fitted carpet The Cranley is not dirty but it is in too many small ways dingy and tired. If it is in the process of refurbishing you should clearly say so and adjust rates accordingly while you do. I did not want to put all this on Trip Advisor because I don't want to potentially contribute to the decline of the business. Hard working people depend on their jobs. But the state of the hotel is not good and I previously reviewed when it was. If it is in transition to a refurb, they need to disclose that. I am sorry about this... The Cranley was once a fine hotel and I was very fond of it and happy to spend my money there. No more.
I visited the cranley for one night while on a business trip. I was on the top floor and had a lovely view of London. My room was a great size for central London and had great facilities, a lovely touch was the complimentary canapés and prosecco at 7pm. The 'reception' area of the hotel is slightly bizarre, no desk just some random chairs and a desk in the corner? Very confusing. The rooms are very nicely decorated just some small touches that could be improved like stains on the carpet and curtains and my tv was broken with lines down the screen, the tv also was on a timer and kept turning on though the night, not good if you are a light sleeper. The main thing I loved about this hotel was the bed was extremely comfy, lovely plump duvet and pillows! The best in any hotel I have slept in! And having breakfast brought to your room is always a plus! Overall a very good four star hotel well worth the money.
After booking tickets to a show at the Royal Albert Hall and not wanting to faff about with public transport I stumbled across the Cranley via TripAdvisor. As you have probably seen it is rated quite highly and I wouldn't argue against it. The rooms are a good size, clean and well equipped. However the heating in our room seemed to be on for the long run and wouldn't switch off, good thing it's winter. Overall a good stay and I would be happy to go back in the future.
This hotel is in a great, safe area. It's walking distance to the Gloucester Rd Station in Kensington, making it very easy to get to wherever you want to go. The station is also next door to a lovely big Waitrose, so it was great for picking up odds & ends on the way back to the hotel after a busy day. The hotel is...unusual. There was no reception when we walked in, but rather a small desk in the corner of another room. By the time we had checked in, a number of people had chatted to us, but nobody introduced themselves, so i actually have no idea if they were hotel staff or customers. We had a twin room on a lower ground floor. The room and bathroom were actually great sizes, and the beds were very comfortable, probably some of the best hotel beds i have slept in. The rooms were quite shabby though, particularly the bathroom. Our bathroom had quite large holes and cracks in the walls, that just needed a patch up and some fresh paint. Also, for an established hotel, i got the sense they were still trying to work themselves out. There was no consistency with the extras they provided; some days there were complimentary waters in the room, but not every day; some days we were provided with a morning paper, but not every day; some days they provided complimentary petite cakes in the entrance foyer, and not other days. It was a little confusing. I would recommend this hotel for the area - but a freshen up of the rooms, and some consistency to their service, would help to gain higher ratings.
Very strange experience. When we entered the hotel there was no reception in the entrance hall which went through into a large sitting room, furnishings were very attractive and looked new, but no staff immediately to be seen until I spotted a lady sat at a desk in the far corner of the room! It felt awkward to hunt out staff and not the usual welcome received at a hotel. I explained I had an afternoon tea booked and she asked me to sit at any table. There was nowhere to hang a coat and neither did she offer to take it so I slung it over the back of the chair! She then made quite a fuss over the voucher and insisted I email it to her - it was printed on a sheet of paper ???? Having sat down I realised I was sat in a cold draft opposite an open door wedged open by a chair so we moved but the whole room was cold. No one came to ask what teas we preferred or explain what we would have or even a menu, the waitress just turned up with a stand of sandwiches scones and cakes and tea was breakfast tea! Very box standard and average.
We have been visiting this hotel for 15 years and have witnessed a gradual decline in the facilities maintenance and upkeep. The staff works very hard to compensate for the shortcomings. We invited friends this year and we were embarrassed by the appearance of the lobby area and the fact that hot water seemed to be scarce. I reached out to the manager and ultimately the owner. The manager was sympathetic, sadly the owner was indifferent. The photos of the lovely appointed lobby area are not representative of what exists today. The Cranley's attempt to integrate a restaurant within that lobby area was a desperate effort. The name Bano should be reconsidered. The furniture is in disrepair or broken, the drapes within the rooms have seen better days. The bathrooms are worn and dysfunctioning in some aspects. Attention to detail is a truly missing link.
Myself and my husband stayed here for a few nights after we got married. We arrived early to a comp upgrade and lovely cupcakes (Smith Extra). The service was perfect and the room was very clean and thoughtfully laid out. The reception team were very helpful in offering advice of things to do in the area. We really enjoyed our stay here and will hopefully return again soon!
Excellent and convenient location close to the Gloucester Road tube station. Good service and extremely polite staff, especially the concierges, even very late at night of very early in the morning. Accomodation very good as well, but the bathroom could be refurbished.
Located in South Kensington within a short walk of Natural History Museum, The Cranley is within a mile (2 km) of other popular sights such as Royal Albert Hall. The 39 rooms at this 4-star hotel include minibars, TVs, and premium bedding. Located in central London, the hotel is also near Buckingham Palace and Big Ben.
Start each morning with continental breakfast, available for a fee from 7:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception.
All 39 air-conditioned rooms provide minibars, free newspapers, and free bottled water. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include safes and desks.
Guests of The Cranley enjoy free WiFi in public areas, a computer station, and a library. For transportation, you can make use of an airport shuttle, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include free newspapers, a terrace, and laundry facilities.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 732 reviews