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Recent guest reviews

I loved that it was next to the train, easy transportation. It was next to the Tower & the bridge. Hope to stay there again on my next visit

This hotel feels dated and tired but it makes up for everything with very convenient location right next to the Tower. Our room was very small and facing another building. The room decor is very tacky but the hotel is undergoing a renovation so maybe there’s hope. The sheet on our bed was badly stained but I figured the housekeeper will just replace it next time they clean the room. To my surprise they made the bed but used the same stained sheet. And left a bath robe laying on top of the bed. Our rate included breakfast and it was more than adequate with several egg dishes, sausages, omelette station and nice coffee and cappuccino machine.

Great staff, hotel room was clean and very comfortable as well as having a view of the London Tower Bridge. Would stay here again if given the opportunity.

The hotel is under renovations, hope when it’s done it will look better. But the location is good, right next to the tube station.

Friendly Staff, little outdated room but everything else outweighs it. Excellent location.Breakfast is excellent. Nice recreational area with Gym and large swimming pool. room service is kind of slow because the front desk is always busy but that didn't bother us - annoying though for the amount you pay.

Very convenient as it was right across from Tower Castle site, riverboats, buses, and metro. Busy area. A little pricey though.

It was approximately 70 degrees outside but at least 90 degrees in my room. They claimed the ac was working, eventhough there was a fan in the room upon arrival. It was NOT working, it wasn't until my second day when I realized the rest of the hotel was significantly cooler than my room and I pointed this out to Barbra at reception, that I was offered a different room.

Did not appreciate closing for four days jacuzzi and spa just for a little backed-up water that could be repaired after hours or during the non vacation off season.

Don't expect a good deal when you see it! We had a good deal presented but received a disappointing room. Very nice Hotel, but the deal was deceiving. Our presented room was with a view, but s view of train tracks and back hotel views is what we received. Beware of Orbitz deals.

Convenient to the tube. St Katherines, Tower of London, Tower's Bridge, and financial district close by. Uber best way to go on off peak hours if you are a party of 2-4 people.

8-14 Cooper's Row London England

Hotel highlights

  • Walking distance to Financial District and The Gherkin
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in London City Centre, Leonardo Royal London City - Tower Hill is within a 10-minute walk of popular sights such as Tower of London and Tower Bridge. This 307-room, 4-star hotel has 2 restaurants along with conveniences like a full-service spa and an indoor pool.


Dining

Enjoy dining at one of 2 onsite restaurants including Forum Restaurant, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 307 rooms provide coffee makers, free newspapers, and safes. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Phones, ironing boards, and desks are also available.


Property features

At Leonardo Royal London City - Tower Hill, guests enjoy a full-service spa, an indoor pool, and a health club. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Superior Room (with 2 Queen Beds)

2 Queen Beds | Sleeps 4

Superior Double Room

1 Double Bed | Sleeps 2

Executive Room (with 2 Queen Beds)

2 Queen Beds | Sleeps 4

Executive Suite

1 King Bed | Sleeps 2

Guest reviews for Leonardo Royal London City - Tower Hill

Everyone (3) Couples (1) Family (9)
5
Family

I loved that it was next to the train, easy transportation. It was next to the Tower & the bridge. Hope to stay there again on my next visit

By on Jan 28, 2020

Review comment responded on Jan 28, 2020

Dear Guest, Thank you for taking the time to review us. I am delighted that you enjoyed your stay and thank you for your wonderful words. Your kind feedback have been shared to our staff and the management. We look forward to welcome you back. Kind Regards, Guest Relations Team

3
Partner Couples

This hotel feels dated and tired but it makes up for everything with very convenient location right next to the Tower. Our room was very small and facing another building. The room decor is very tacky but the hotel is undergoing a renovation so maybe there’s hope. The sheet on our bed was badly stained but I figured the housekeeper will just replace it next time they clean the room. To my surprise they made the bed but used the same stained sheet. And left a bath robe laying on top of the bed. Our rate included breakfast and it was more than adequate with several egg dishes, sausages, omelette station and nice coffee and cappuccino machine.

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Dear Guest, Thank you for reviewing your recent stay with us. Your feedback are shared with relevant manager for further action. Please accept my apologies for any inconvenience and embarrassment which may have been caused.We are glad to inform you that works on refurbishment already started. We assure you that you will find major improvements when you stay with us in the future. We sincerely hope to welcome you back to City Hotel. Kind Regards, Guest Relations Team

5
Friends

Great staff, hotel room was clean and very comfortable as well as having a view of the London Tower Bridge. Would stay here again if given the opportunity.

By , from Charlotte on Dec 16, 2019

Review comment responded on Dec 16, 2019

Dear Amy, Thank you for your feedback, we really appreciate it. We are looking forward to seeing you again in. Wishing you a lovely day. Best Regards, Mihai

4
Family

The hotel is under renovations, hope when it’s done it will look better. But the location is good, right next to the tube station.

By on Oct 12, 2019

Review comment responded on Oct 16, 2019

Thank you for your feedback following your recent visit to The Leonardo Royal Hotel London City. We look forward to welcoming you back. Kind Regards. Vishant Malpotra.

5
Family

Friendly Staff, little outdated room but everything else outweighs it. Excellent location.Breakfast is excellent. Nice recreational area with Gym and large swimming pool. room service is kind of slow because the front desk is always busy but that didn't bother us - annoying though for the amount you pay.

By on Aug 21, 2019

Review comment responded on Oct 16, 2019

Thank you for your feedback following your recent visit to The Leonardo Royal Hotel London City. We look forward to welcoming you back. Following the transition of Grange Hotels to Leonardo Royal, we are pleased to announce that significant refurbishment plan is in place for the second half of 2019. Kind Regards. Vishant Malpotra.

4
Family

Very convenient as it was right across from Tower Castle site, riverboats, buses, and metro. Busy area. A little pricey though.

By on Aug 18, 2019

Review comment responded on Oct 16, 2019

Thank you for your feedback following your recent visit to The Leonardo Royal Hotel London City. We look forward to welcoming you back. Kind Regards. Vishant Malpotra.

2
Everyone

It was approximately 70 degrees outside but at least 90 degrees in my room. They claimed the ac was working, eventhough there was a fan in the room upon arrival. It was NOT working, it wasn't until my second day when I realized the rest of the hotel was significantly cooler than my room and I pointed this out to Barbra at reception, that I was offered a different room.

By on Aug 1, 2019

Review comment responded on Aug 3, 2019

Dear Sir/Madam, We regret that your expectations were not entirely satisfied on this occasion. Kindly accept our sincere apologies for any inconvenience that may have been caused. Your comments with regards to an issue of AC has been noted.We would love to welcome you back and ensure that you have an opportunity to witness high standards of service more usually associated with our Hotel.

5
Family

By on Jul 19, 2019

2
Everyone

By on Jul 13, 2019

Review comment responded on Jul 14, 2019

Thank you very much for taking the time to write to us. Your feedback assists us in providing a better service to all our guests. I profoundly regret that your expectations were not entirely satisfied on this occasion. Please accept my sincere apologies for any inconvenience that may have been caused. I hope we will have the opportunity of welcoming you once again at our hotel and would endeavour to oversee your booking if you would let me know when you next require London hotel accommodation. With best wishes,

4
Family with small children

Did not appreciate closing for four days jacuzzi and spa just for a little backed-up water that could be repaired after hours or during the non vacation off season.

By on Jul 7, 2019

Review comment responded on Jul 7, 2019

Thank you for your feedback following your recent visit to The Leonardo Royal Hotel London City. Your feedback assists us in providing a better service to all our guests. I profoundly regret that your expectations were not entirely satisfied on this occasion. Please accept my sincere apologies for any inconvenience that may have been caused. I hope we will have the opportunity of welcoming you once again at our hotel and would endeavour to oversee your booking if you would let me know when you next require London hotel accommodation. With best wishes

Leonardo Royal London City - Tower Hill

8-14 Cooper's Row, London, England EC3N 2BQ
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