6/10 Okay
Stacey
Traveled with family
Jul 17, 2025
Liked: Property conditions & facilities, room comfort
Not Quite Luxury
We stayed here 5 nights. I debated whether or not to get an apartment or stay in a hotel, but chose the apartment so that my husband and I, and my teen son, could have our own rooms. The apartment is spacious, and it's located right across from the Kensington High Street station. There are many dining and shopping options nearby. Communication before check-in was great. Our first impression of the place was not as good as I hoped. When we arrived, jetlagged and very tired, the host asked us to put all our luggage down to take notes on how to code for the gate, the code for the entry door, and how to access the apartment. I would have preferred that it all be written down or emailed to us prior. Once we entered the apartment, the host showed us around. Once done, he had to gather his lunch, his computer, and some other gear. It was just a bit odd. I guess he doesn't have an office. The apartment didn't feel clean, especially the bathroom floors and showers. There was mold in both showers, and bar of used soap. The mirror in the primary bathroom was smeared, and the sink was missing a drain cover. The door did not close. The hand soap provided was an almost-empty container of basic soap. There were no paper towels, no coffee maker or coffee, no bottles of water -- things we normally receive with an apartment rental. The dishwasher was full of dirty dishes. We emailed for fresh towels and never received a reply. We would not stay there again.
Stacey
Stayed 5 nights in Jul 2025