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Recent guest reviews

Room were airy and spacious. Comfy bedding, quality linens and an overall feeling of comfort. The Pimlico underground station was within an easy walk, as well as nice cafes and a neighborhood pub. Will plan to return!

Only thing good is location. Everything else is very basic at super expensive rate.

Quiet. King bed comfortable. Close to underground station and train station.

The unit itself was acceptable. The water was extremely hot and I told them they needed to adjust the temperature or someone was going to get burned. The bathroom was very small, but it worked. There is no air conditioning and the windows don't open much, so it gets stale and hot in the room. They have a refrigerator, a microwave and a sink which is very nice. The beds were comfortable which was very important to us. The building itself seemed neglected. The carpet leading to our room looked extremely old and smelled. Our biggest issue was with their staff. We stayed there eight nights, and only once were we greeted with a smile, so if you don't mind poor customer service, this is the place for you. The night we checked in, we wanted to do laundry. My wife called the front desk and the man that answered said it was free. He said it was in the basement, so we went down. We followed the signs that said Launderette and eventually got there. When we arrived, it was coin operated. My wife stayed there while I made the long trek back to the front desk. I told the man that we were told it was free, but it's not and we needed them to break our bills in order for us to do our laundry. He said he didn't have any and to check at the bar. They didn't have any to give to me so they said to check the shops. They also didn't have any so I had to walk back in to town. I finally found one shop that gave me 10 pounds and another one across the street that gave me the other 10 pounds.

I enjoyed our stay at the Dolphin house, this is the 3rd time we stayed there. I would not be going back if I did not like the place - i.e. the location, cleanliness, apartment layout, etc were all great. But, I need to mention a couple of negatives: I don't think I would stay there in summer months because of lack of air-conditioning. Also, while the staff is generally very friendly and try to be helpful, there is a communication problem. And the real problem with that is that some of the staff don't realize there is a communication problem.

The rooms were comfortable, the location was perfect, the staff was super helpful, and the amenities were great.

The property was clean. Front desk staff were kind and helpful. There was a plumbing issue, but was resolved without conflict. I'd definitely recommend it to anyone.

the hotel has all the conveniences available. it has laundry facility, the washer is a Maytag american size and we can actually wash a week's laundry. It also has a separate dryer. The location is only about 5 minutes walk to the tube station and has restaurants and groceries close by. The staff is friendly as well.

Great location away from busy tourist area yet very accessible to all the action. Food was good and gym and pool were excellent.

Great location closed to a low volume tube stop. Quiet neighborhood. Loved the kitchen—just enough equipment to cook and keep things cool in the fridge. Would have liked a more comfy chair in the apartment. Rooms are not sound proof at all and the maids seem bound and determined that all will be up by 8:45 every morning.

AWESOME place. Big rooms and big beds. Small kitchen area and bathtub. Great area to transport. Has lift. Has olimpic pool and spa access. Staff super friendly and helpful. 100% will go back

Overall a very nice place. Centrally located. Easy access to the tube and uber.

The rooms were good sized for London. Very clean! Be warned, there is no air conditioning. The room fan was too small to circulate the air. I would stay away in the summer. The front desk customer service was a bit lacking. We asked if they could help us get tickets and were told we had to book ourselves. The men seemed more knowledgeable than the women. They were all very polite. Would recommend for fall and spring.

I was very happy with our experience staying at this hotel. It has all the conveniences of home with access to a kitchenette, washer, iron. The location is superb, very close to Victoria station, Westminister Abbey and Buckingham palace. Tons of restaurants are nearby. We had some issues with some of the appliances, but the staff was very responsive and immediately came to troubleshoot our difficulties The layout is quirky. Very heavy fire doors for the kichenette. The tv channel selection is very limited. All in all I felt it was a great value. I would definitely stay there for a future visit. Would caution anyone booking to be aware that for groups of 3 people, you really need a 2 bedroom apartment, so that everyone can sleep comfortably.

Rooms were nice and big but it needs a table/stand for personal items in the bathroom. There were two of us and we sure could have used an extra chair. One of us was always sitting on the bed , uncomfortable. Otherwise a very nice stay and convient location

The location is great - in London but quiet and residential. A tube station is a short walk away so everything is easily accessible. The rooms are spacious and the kitchen makes staying in London much more affordable. This is our 2nd stay here and we will now only stay at Dolphin House when we visit London!

While the room was clean and mainly comfortable there wasn't a living room chair to relax in. There was a kitchen but nowhere to sit and eat. The location is great for taking the tube, just a couple of blocks from the Pimlico tube station. The apartment building is awkwardly arranged with a small restaurant/ bar tucked down a hallway.

Good location, easy to find. No air movement in room which made it difficult to adjust to.

Dolphin Square London England

Hotel highlights

  • Walking distance to Apollo Victoria Theatre
  • Free WiFi in rooms and public areas
  • Indoor pool
  • Spa services

Located in London City Centre, Dolphin House Serviced Apartments is within 2 miles (3 km) of popular attractions such as Buckingham Palace and Big Ben. This 165-room, 4-star aparthotel welcomes guests with in-room amenities like kitchenettes, refrigerators, and microwaves.


Dining

For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 7:30 AM.


Rooms

Each apartment features a kitchenette and space to spread out with a separate bedroom. An LCD TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, an ironing board, and a desk.


Property features

At Dolphin House Serviced Apartments, guests have access to an indoor pool, free WiFi in public areas, and conference space. Self parking is offered for GBP 35 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a terrace, laundry facilities, and a gift shop.

Room options

Executive Apartment, 1 Bedroom

1 King Bed | Sleeps 3

Apartment, 2 Bedrooms (2 Bathrooms)

2 King Beds | Sleeps 5

Apartment, 2 Bedrooms (1 Bathroom)

2 King Beds | Sleeps 4

Apartment, 2 Bedrooms, 1 Double and 1 Single (1 Bathroom)

1 Twin Bed and 1 Double Bed | Sleeps 3

Guest reviews for Dolphin House Serviced Apartments

Everyone (10) Couples (15) Business (2) Family (9) Other (6) Friends (3)
5
Family

Room were airy and spacious. Comfy bedding, quality linens and an overall feeling of comfort. The Pimlico underground station was within an easy walk, as well as nice cafes and a neighborhood pub. Will plan to return!

By on Aug 13, 2019

3
Everyone

By on Jul 28, 2019

Review comment responded on Jul 29, 2019

Thank you for your rating. If you have any specific comments that would help us to improve our offering, we would be delighted to hear them. Best wishes Jo

2
Family Business Business

Only thing good is location. Everything else is very basic at super expensive rate.

By on Jul 26, 2019

Review comment responded on Jul 29, 2019

It's disappointing to read that you did not enjoy your stay with us. I cannot comment on the type of apartment you booked as I do not have your booking details however we do offer everything from a king guest room to one bedroom deluxe apartments. Your booking, and therefore the rate you paid, was agreed directly with Orbitz. I’m sorry that this did not meet your expectations. Best wishes Jo

4
Partner Couples

Quiet. King bed comfortable. Close to underground station and train station.

By on Jun 19, 2019

Review comment responded on Jul 2, 2019

Thank you for your review and rating following your recent stay here with us. Pimlico is a lovely quiet area and a great location for exploring. I'm pleased to hear that you found our Hypnos beds comfortable and hope you enjoyed a great night's sleep with us. I do hope we can welcome you back soon. Best wishes Jo

3
Family Friends

The unit itself was acceptable. The water was extremely hot and I told them they needed to adjust the temperature or someone was going to get burned. The bathroom was very small, but it worked. There is no air conditioning and the windows don't open much, so it gets stale and hot in the room. They have a refrigerator, a microwave and a sink which is very nice. The beds were comfortable which was very important to us. The building itself seemed neglected. The carpet leading to our room looked extremely old and smelled. Our biggest issue was with their staff. We stayed there eight nights, and only once were we greeted with a smile, so if you don't mind poor customer service, this is the place for you. The night we checked in, we wanted to do laundry. My wife called the front desk and the man that answered said it was free. He said it was in the basement, so we went down. We followed the signs that said Launderette and eventually got there. When we arrived, it was coin operated. My wife stayed there while I made the long trek back to the front desk. I told the man that we were told it was free, but it's not and we needed them to break our bills in order for us to do our laundry. He said he didn't have any and to check at the bar. They didn't have any to give to me so they said to check the shops. They also didn't have any so I had to walk back in to town. I finally found one shop that gave me 10 pounds and another one across the street that gave me the other 10 pounds.

By on Jun 6, 2019

4
Family

I enjoyed our stay at the Dolphin house, this is the 3rd time we stayed there. I would not be going back if I did not like the place - i.e. the location, cleanliness, apartment layout, etc were all great. But, I need to mention a couple of negatives: I don't think I would stay there in summer months because of lack of air-conditioning. Also, while the staff is generally very friendly and try to be helpful, there is a communication problem. And the real problem with that is that some of the staff don't realize there is a communication problem.

By on May 23, 2019

5
Friends

The rooms were comfortable, the location was perfect, the staff was super helpful, and the amenities were great.

By on Apr 8, 2019

Review comment responded on Apr 10, 2019

Dear Guest, Thank you for your feedback and the ratings you provided us. It's great to see that you are happy with your experience. We really appreciate the time you took to share your experience and we look forward to welcome you back very soon. Best wishes, Haider

4
Family

The property was clean. Front desk staff were kind and helpful. There was a plumbing issue, but was resolved without conflict. I'd definitely recommend it to anyone.

By on Feb 26, 2019

Review comment responded on Mar 4, 2019

Thank you for your feedback and for your kind comments. It's great to read that the issue was resolved to your satisfaction and we appreciate your recommendation. I do hope we can welcome you back. Best wishes Jo

5
Family Partner Couples

the hotel has all the conveniences available. it has laundry facility, the washer is a Maytag american size and we can actually wash a week's laundry. It also has a separate dryer. The location is only about 5 minutes walk to the tube station and has restaurants and groceries close by. The staff is friendly as well.

By on Feb 3, 2019

Review comment responded on Feb 5, 2019

Thank you for your review of Dolphin House Serviced Apartments. I'm delighted you enjoyed your stay and the amenities. I'm particularly pleased to read you found the team friendly and will pass this on. I hope we can welcome you back soon. Best wishes Jo

5
Everyone

Great location away from busy tourist area yet very accessible to all the action. Food was good and gym and pool were excellent.

By on Jan 9, 2019

Review comment responded on Jan 24, 2019

Thank you for your feedback! I'm delighted you enjoyed your stay and the facilities. I hope we can welcome you back soon. Best wishes Jo

Dolphin House Serviced Apartments

Dolphin Square, London, England SW1V 3LX
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