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Cheshire Hotel

3.0 out of 5.0

Recent guest reviews

Arrived at the hotel walked into the reception and greeted by a friendly lady behind the desk, Who did not have a clue what she was doing took about 15 minutes to check in! We were given our room key and and set off to find our room. The lift was awful and only went to the second floor so you had to walk up the stairs to get to the third floor. Walked into the room we had been given and it was awful: - smelt disgusting - Dirty carpet -broken draws -faulty plug socket - Damp mouldy Carpet -window looking out onto a brick wall - No air conditioning We asked to change rooms as this wasn't at all acceptable we got told we could up grade for £15 extra per night. We got into the second room which still wasn't good but better than the first: -holes in the wall - broken draws -cramped for space -tiny bathroom (tried to shower with door open as it was that small and the fire alarm went off) - door was hard to shut without slamming it BREAKFAST don't even bother!! We paid £50 for breakfast for 2 people -The plate portion was tiny for the amount of money. -wasn't allowed a croissant as well as cooked breakfast even though we paid for both - wasn't enough tables for the amount of guest staying there, one family were told they had to wait 30 minutes in reception. -servers/waiters were grumpy and didn't know what they were doing either. General things about the hotel were shocking: -plug sockets were upside down - random holes in the ceiling - cleaning trolley left in the middle of landing -open cupboard with electrical wiring hanging out - manager and staff have no clue what they are doing. How this place hasn't been shut down yet I don't know, please don't stay here it got so bad we just had to laugh otherwise it would have made our stay even worse!!

We weren't thrilled with our stay here. It's a very old and cramped building, and that wasn't a problem at all - on the day the lifts were out of order which was a pain but no real problem. However, the bathroom was disgusting. The seals around the bath were mouldy and a massive eye sore - as was the mound/damp in the corner above the shower. Then we move on the shower - it was impossible to shower in it. Water trickled out at either boiling hot or freezing cold temperatures. Other than that, the room was clean - more signs of damp above the window but not as much as the bathroom. Granted you pay a premium for a hotel in the middle of London, but the condition of the room means we won't be going back again.

We stayed here overnight while on a theatre trip and river cruise. The location was spot on, the room was very clean & modern, not as large as some we have stayed in but still very nice. Would dtay here again.

We were greeted by a very polite manager and given a room which had been refurbished to a really good standard. The bedding and towels were still spotlessly white and the furniture, carpet and ensuite were new and very clean. There was a small leak from an upstairs room and as a result, the manager gave us our very satisfying breakfast free of charge. The hotel is a short walk from the British Museum and round the corner from the Dominion theatre where we enjoyed, 'An American in Paris'. We'll definitely stay at the Cheshire Hotel again.

Arrived to be told that the 2 twin rooms we booked 4 months prior were not available and we were told to walk '8-10' minutes to their sister hotel The Bedford. The receptionist said they had tried to call us but we had missed the call as we did not hear the phone. I had already rung the hotel 5 days before to advise them that we would be a late check in. When one of my daughter's suggested they should supply a cab to get us to The Bedford Hotel the receptionist laughed and said we could walk quicker! This guy was not at all bothered that 3 women (1 who was 8 months pregnant!) were now expected to walk through London at 12.30am). It was too late and we were all too tired to argue and sit and wait for the receptionist to call us a cab so walked to the Bedford Hotel which actually took us nearer 20 minutes! No explanation as to why our rooms weren't available and generally an exceedingly disrespectful attitude. Don't go near it!

We were just about to board our train at 8am Saturday morning, only to get a call from the Hotel and were told we could not stay due to a problem with lifts and lights !! We could cancel our booking or have to book another, but only on line . We arrived at the Hotel and were given another Hotels name . Whilst we were in the Cheshire's Lobby and 4 ladies came in and were told there was no info on their booing, even though they gag booking.com confirmation. They are left very much in their own. We informed them of the Hotel we booked . That night ! Surprise surprise there were rooms available at 3 times the price we were due to pay !! Seems like we were dumped due to them wanting to sell rooms at a higher price ! ( London Marathon weekend .. hmmmm!) It seems this is not the first time the Hotel has done this . So proceed with caution ! You may not be as lucky as we and the four ladies were and find another Hotel ..

4th floor room. (Lift didn't work for 5th floor). Room was too small, hadn't been decorated for decades. Paint and paper peeling - felt/looked damp. Loads of hot water but didn't balance well with cold for shower - slightly burnt my feet. Not even value for money -moved today to new hotel which is cheaper per night but of a superior standard. Boycott this terrible hotel until the owner invests in it.

I stayed at The Cheshire in march and had a lovely room 202 which was very pleasant and reasonably priced give its location. I rebooked in April and stayed in a disgusting, old and dusty room 501. After we paid we were told the 'water pressure was a little off' but an engineer had been called. Up in the dust heights of room 501 the pressure didn't reach us enough to give even a dribble of hot water! Asked for a room change or discount and nothing- complimentary breakfast? No thank you! Two totally opposite experiences, one resulting in me never visiting again.

Terrible. It's a 1 star not 3 star in my mind. Rooms were awful. The bath had black all around the seal. The hallways and stairs were a terrible state of disrepair. Did not feel happy to stay here. Shocking decor, ripped wallpaper and filthy carpets Requested a refund after just 30 minutes of arranging my stay, and after moving to a 2nd room! My second room was refurbished but still not to standard. No clothes hanger, let alone a wardrobe! Tiny room with a single bed squeezed in with a double to be sold as a triple. No room to swing a cat and the window looked onto a brick wall (basement) so you could see no daylight and it felt like a dungeon. Funny smell all through.... Lift not working so a climb up stairs and the higher you went the worse the decor and state of it all. Even though I found out I dealt with the general manager I still had no joy when I asked if me and my friend could both get a refund as we did not feel comfortable staying. He said no and refused. It was so bad - we walked out anyway and let them keep their payment - I could not stay. I know when I feel comfortable- I travel all the time sleep in many hotels worldwide and this was without doubt my worst hotel experience. Shame on you for not refunding us just 30 minutes from booking. I would never ever recommend this hotel be stayed in and suggest hotels.com review the star rating - shocking and misleading. Even when hotels.com called the hotel they still did not agree a refund.

What a crappy place. I had low expectations coming in, due to the poor reviews, and so was pleasantly surprised when my room had a working shower and appeared to be free of cockroaches (great start, huh?). The stay itself was uneventful, if uninspiring; tiny but clean room, good water pressure, standard breakfast. The trouble started after I checked out. I was in town for business, and in order to submit my expense report for my trip, I needed an itemized receipt that shows the room charge vs. the taxes. This is completely standard and has never been an issue at any hotel I have ever stayed at, including in places like Burkina Faso and Mozambique. I called Cheshire to ask for this receipt, and was asked to send an email request. I sent the email request, no response. I sent it again, no response. I sent a third time... you guessed it. I called and was assured that I would receive a receipt - I didn't . I called a second time, the lady was new and said she didn't know how to find my receipt but would pass along to management. She didn't. Finally - FINALLY - I called again, got someone on the phone, and held them on the phone until they pressed the send button and the bill arrived in my inbox. Later that day, I opened the attachment, and guess what... the bill was not itemized, and the tax wasn't broken out. I stayed at Cheshire in December. It's almost April and I'm still waiting for my receipt, and for my $1200 reimbursement for my job, which is contingent upon that receipt.

110 Great Russell Street London England

Hotel highlights

  • Walking distance to The British Museum and St George’s, Bloomsbury
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in London City Centre, Cheshire Hotel is within a 5-minute walk of The British Museum and within 15 minutes of other popular attractions like St George’s, Bloomsbury. This 40-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and a 24-hour front desk. Centrally located in London, the hotel is also a short walk from Russell Square and Royal Opera House.


Dining

For your convenience, a English breakfast is served each morning for a fee.


Rooms

All 40 rooms feature coffee makers, phones, and ironing boards. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Cheshire Hotel offers free WiFi in public areas and coffee in a common area. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Standard Single Room

Full 1 | Twin 1 | Sleeps 1

Standard Twin Room

Twin 1 | Sleeps 2

Triple Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

28% of guests recommend this hotel

Total of 493 reviews