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Cheshire Hotel

3.0 out of 5.0

Recent guest reviews

The man on reception was not at all welcoming. He told us the room would be ready at 3.00 pm and we could leave our bags. He failed to tell us the lifts did not work so when we returned we had to use the back stairs which were quite frankly a health and safety nightmare. Worn carpet to the point of being a trip hazard, lights not working properly after first floor. Then when we got to the room it was still not ready. There were some positives: The room was small but Ok. The location was perfect for Theatres. This hotel could do a lot better!

Very good location in center of London . But ... very small rooms , a lot of noise comes from the street , dirt everywhere , carpets and walls need renovation , elevator does not work properly so imagine going on 4th floor with luggage . They offer breakfast in price but - breakfast room has only a few tables so there is need to wait . Offered breakfast is only continenal with minimal content , for the rest you have to pay extra . Never again

Wow I thought I had seen some awful hotels in my time but this tops them all. Brilliant location but other than that horrendous. The lifts don’t work, the hotel room I was in was freezing, building work in some of rooms and tools just left everywhere, no bar, nowhere to sit and relax. Carpets in the hallways are full of holes and badly worn. The bathroom was full of mould, the toilet seat wasn’t even attached to the toilet and I nearly broke my neck when I went to the bathroom. The shower was non existent and was a trickle of water. Damp on the ceilings everywhere. Now I am not one to complain but this is the pits. Do not waste your money coming here this one is coming off the list of hotels to stay in whilst on business with my company - horrendous!

Stayed for one night at Cheshire hotel, room was lovely, furnishings were also nice, clean and bright bathroom. Was quite small but we only slept in the room so wasn’t an issue. Breakfast was nice, was only one girl serving so drinks took a while but wasn’t a problem. Was local to all the shops and train station was only 1 min walk away, would stay here again.

Arriving after 4pm I was told my room was not ready and I would have to wait. I wasn’t offered any refreshment. The room itself had recently been ‘refurbished’ but very very poorly planned. Very cramped, electrical wires still hanging out of wall, electric socket near the ceiling, no mirror in room and nowhere to plug hairdryer in the bathroom. The bed alrhough comfortable was far too big for the room and difficult to navigate around. One of the bedside lamps not working and switches behind the headboard. The bathroom had no space for own toiletries and not having a non slip mat in bath I am very concerned someone could slip whilst showering ( over the bath shower) Building materials stacked outside room in corridor and bags of building cement and rubble etc outside window. My colleagues room was half refurbished and in a state of total disarray, with more exposed wires etc . At breakfast ordered a cooked breakfast for £6.50 which was freshly cooked however mine came some time after my colleague’s and two items I had ordered were missing. I would certainly not stay here again or recommend.

Booked this hotel on line around 4 weeks before stay. We needed a family room as we were taking our teen daughter to a theatre close by. Our train was cancelled due to snow so decided to drive (what a good call that was in hindsight). After a 5 hour drive parked opposite (£45 for 24 hours!) we only had an hour before our show started so wanted to check in and head straight out. Rude male receptionist asked if we had reservation, I gave him our name, he couldn’t find booking, he asked me if I might have booked it under a different name? I produced our printed confirmation without which I think he’d have just turned us away, Then with no apology or niceties just told us to sit while he investigates. Whilst we were waiting, 2 young German girls arrived and approached the receptionist, he waved them off, telling them ‘sit over there, I’m dealing with something’, they looked at us as if to say did he really just speak to us like that? 10 minutes later he called me over and told me to sign, asked for payment and form of id, no apology or explanation. If I didn’t have a show and dinner booked I’d have walked right then and I really wish I had. He gave us directions to the lift and room, we went to the lift as instructed, it was broken so took the stairs down into the bowels of the hotel, First thoughts....seedy. Open door to ‘family room’ this was a double bed with a single right next to it, no space to even stand in between, completely different to the website picture, the room was freezing with one small, stained heater fixed to the wall that couldn’t be turned up, no heating in the bathroom at all. A window and a fire door with tatty curtains looking out to a basement alleyway filled with rubbish. Stained carpet and grubby looking tea and coffee facilities. We had no time to do anything but to get to our show which we did, then dinner and a discussion what to do. We went back to the freezing room, packed our bags and went to the receptionist, a far more pleasant female this time, I asked for a refund of my £250 and explained our situation and said despite having to face another 5 hour drive home we were not prepared to stay in these conditions, she phoned her manager who simply said no refund, what can you do? So we left. They completely misrepresent themselves on line, this place is about a dire as it gets, on top of the rude receptionist and state of the room I just felt uneasy there, everybody has standards they’ll tolerate but I’m afraid if you have any at all, you’re going to be very disappointed. Unfriendly, unwelcoming, grubby and cold

Stayed here on the 23rd of February for one night and it was possibly the worst nights sleep I've ever had at a hotel. To start things off we got back to our room, which was below ground level, about 11pm. We turned off the lights about 12am and tried to head to sleep. Our next door neighbour decided this would be a perfect time to start shouting and laughing in the hallway outside our very thin door. Then they decided to start mucking around with all the doors and attempted to get into our room but stopped once they finally realised that their key card wouldn't let them in. Finally they went into their room and put on the tv on what sounded like the highest volume, or it was the very thin walls. So we tried to go to sleep even with someone else's tv on that we could hear word for word. But then the fire alarm went off, only for thirty seconds, which made us think, "what if there is a fire and the fire alarm has failed?". We didn't need to worry as our neighbours got up again and started playing around in the hallway as they went upstairs. Shortly later they came back and went to bed in silence. There is the tube that also goes past every 10 minutes which is another inconvenience. Finally after nearly an hour, I felt I got to sleep but that was soon broken by the cleaner coming in to work at the crack of dawn who's cupboard was conveniently placed next to our room, so did I get a lay in? No. I had to stay away and listen to a door being slammed shut and swung open for hours. When we checked out, I left my complaint at the desk and the receptionist took my number and said they would call me back. I've left them a full week to call me back but they still haven't.... £120 down the drain for one night.

Sorry but was very disappointed that myself and my partner were put on a floor where rooms were being gutted! The corridor was dirty and dusty with tools all other the floor.... erm health hazard and why would that floor be open to public???? I know why it’s because people dnt care about running a business properly or have any integrity, so long as they get money! As soon as I heard a drill going off I went straight down to reception and demanded another room! The member of staff was not most gracious and tried to argue that there was no construction going on up there; I must have been lying but I assure you there was! Would not rush back if ever at all!

This hotel is absolutely perfect for the short stay holiday. We used it for two nights away for the theatre and it was ideal! Breakfast good value. Room was small but didn’t need any bigger for length of time we were there.

I visited the Hotel in the morning at 11.30am to confirm my booking as I was not able to book in until 9.00pm. When I arrived back at 9.00pm they had given my room away and did not have any alternative so I was without a hotel in London. Since they failed to honour my room booking they have not responded to my emails since.

110 Great Russell Street London England

Hotel highlights

  • Walking distance to The British Museum and University College London
  • Free breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Bloomsbury, Cheshire Hotel is within a 5-minute walk of The British Museum and within 15 minutes of other popular attractions like University College London. The 40 rooms at this 3-star hotel include coffee makers and TVs and guests can enjoy free breakfast. Centrally located in London, the hotel is also a short walk from Russell Square and Royal Opera House.


Dining

Free breakfast is offered each morning from 7 AM to 10:30 AM.


Rooms

All 40 rooms feature coffee makers, phones, and ironing boards. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Cheshire Hotel offers free WiFi in public areas and coffee in a common area. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Reviews from Trip Advisor

Trip Advisor aggregated rating

28.0% of guests recommend this hotel

Total of 540 reviews