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Cheshire Hotel

3.0 out of 5.0

Recent guest reviews

The designation of a "Hotel" implies decent accommodations. Don't expect much if you want to stay here maybe due to budget. Rooms are small, outdated and hard to like; wifi sucks. If you just want a very no-frills affordable place to sleep in a central location and roam London during the day, then this place will do. We had a terrible triple room on day 1. Luckily, we were able to transfer to a better room for the remainder of our stay.

As a seasoned traveller it was extremely disappointing that when we arrived after a 20 hour flight at the hotel to find that they had given away our room when we had a confirmed in writing voucher from booking.com. They gave usa flimsy exscuse and we were forced to accept a hotel they found a few miles away from our chosen location. Booking. com paid the difference in fees but a poor start to our UK holiday.

My partner amd i arrived to the hotel before the 3pm check-in time, however our room was not yet ready which was what we expected. We hoped to put oir luggage into the luggage holding area which was detailed online, however the "luggage holding area" transpired to be the open seating area next to reception area to which we were expected to pay £5 for. We decided to keep our belongings in the car and continue with planned events. Upon returning to the hotel after being out to see a show, the night receptionist could not locate or room key and had no knowledge of our booking with them. After some time he eventually gave is an electronic key card which failed to work 3 times; this was 3 times my partner and i had to go up to the 4th floor and back again. During this time there was little to no communication from the receptionist, he was rude and very dismissive and seemimgly disinterested in the strong smell of MARIJUANA on the bottom floor that we reported for the best interests of the hotel. In the end my partner had to speak to the manager to explain the situation himself due to the lack of interest for our situation from the receptionist. My partner had to provide the solution of us being located into another room which until this point had not been considered by the receptionist nor the manager. After 45 mins we were eventually located into a new room which was not of good quality and did not reflect the price of £125.

I stayed here for one night and it was a disaster. I turned up quite late as I had been working all evening. When I got there, they couldn't find my reservation. It turned out they'd given my room to someone else. After 30 minutes of waiting in the lobby I was given the key to a room in the basement. I went down there, opened the door and found someone already asleep in the bed!! After another wait they finally found me an unoccupied room. I shouldn't have bothered. Wallpaper coming away from the walls, a room door that looked as if it had been broken previously, which meant I didn't feel particularly safe all night and so had a very poor night's sleep. The only redeeming feature was it had free wifi.

Our experience with the chesire began around 2.15pm on Saturday afternoon. We walked in to be greeted by a rude male receptionist. The lobby was overflowing with bags (stated as a luggage room on booking.com). There is nothing stopping another guest taking your bag. They charge for this service at particular times of the day even though the bags are not in a secure enviornment. The lobby was over crowded with people wishing to check in. I had emailed the hotel previously as I was entitled to check in an hour early (if available due to being a booking.com genius member) and received an email saying that this could be arranged with the hotel however the receptionist knew nothing of this and stated check in was 3pm but that our room may be available earlier. We agreed to this and he took my payment. I have an irish name and when i gave my name to the reception he said the booking was not for me and pronounced my name incorrectly multiple times. He then said to me that i pronounce my name incorrectly to which i told him it was an irish name and that niamh is pronounced neeve in english. Whilst in the process of checking us in my mother asked where could she put her bag as the lobby was quite full. At this point the receptionist raised his full open hand up to my mother and aggresively said ''i am in the middle of your booking''. We then finished the check in process and left the hotel for approx 30 mins. We arrived back to the hotel around 2.45pm. I asked the receptionist if our room was ready to which he said 'I don't know I will check'. 20 minutes passed and we again asked if the room was ready. The receptionist told me that I could go to the 4th floor via the lift with my suitcase then take the fire escape to the 5th floor and check if my room was ready with housekeeping myself. He informed me that if the room was not ready that I should leave my bag outside of the room. I told him that i would not be doing that and asked him to check for me. He said he would however after another few minutes my sister approached him. My sister asked him could he please call housekeeping, he shouted across the lobby to my sister that he would email them, she said ''can you please call them'' to which he replied abruptly ''madam I will email them''. The receptionist finally asked a member of staff who came into reception to check and e informed the receptionist that the room was available. We left the lobby and headed to the lift, there was 2 lifts in the hotel. One lift was out of service while the other would only go to the 4th floor. This lift felt so unsafe my sister and mother tried to use it as little as possible after my sister, myself and another guest got stuck between floors before it moved off again. We then had to carry our bags up a worn stairs (please see pictures attached) to the 5th floor where we had to turn sideways to walk past a housekeeping trolly which was blocking the route to and from the bedrooms. We noticed that the carpets on every floor are frayed and damaged, there is exposed holes around the door frames and the lock to our room was held in the door with what appeared to be silicone or a similar substance (please see pictures). The fire exit was blocked by a housekeeping cart. The room was so small as they have placed a single bed into an already small double room to make it a ''triple room''. The room was sweltering in the London summer air and we had no choice but to leave the windows open constantly, this was difficult as the lively Oxford Street is just below so our first night there we experienced little sleep due to street music into the early hours and constant sirens and shouting from passers by. The room was part of the attic of the building and was by no means an acceptable size for 3 people. The storage provided was inadequate for 3 people. We had to store our luggage in the bathroom as there was space behind the door however if we were to leave a bag in the bedroom we would not have been able to move around freely. The space between the beds was that small that you had to turn sideways to access your bed. I was sleeping in the double bed with my sister and I had to access the bed by climbing in from the bottom of the bed. There was no bedside lockers provided nor was there any plugs near the beds and the light over the double bed was broken. The facilities in the hotel are also lacking. The hairdryer was broken which we needed replaced, the room was run down with old tatty furniture, the kettle was dirty as were the mugs, the blind was dusty and damaged, the carpet was damaged and dirty. (Please see pictures) The bathroom was disgusting. The mirror had damage on it, one of the lights in the bathroom didn't work. The water in the sink was either boiling hot or cold, boiling water would come from the cold tap while using it without the hot being in use. (Please see pictures) The bath was that old that the enamel had come off and exposed the black layer underneath (please see pictures), there was mold beside the bath and on the roof above it (please see pictures) there was no bath matt and no handle so getting in and out was dangerous due to a slippery surface. There was no shampoo provided. The toilet was covered in brown stains (pictures attached). It should be noted the housekeeping staff we met were lovely and kind asking how our day was or offered to take our bags however the front of house staff were less than accommodating, we were made to feel unwelcome in the hotel. The female receptionist at check out asked was everything ok with our stay. When I said no and began to explain why I was saying this she contradicted me while speaking multiple times. I stated a triple room was not 2 beds placed into a double room and she said 'it was a triple room'. I then stated that I booked the hotel as it had a lift due to a knee injury and that the lift was not working she said it was to which I stated that it only went to the 4th floor and we were on the 5th and that I wouldn't have booked a hotel without a lift due to my knee injury. The receptionist was informed of said injury. She replied to me and said it was only stairs for one floor, this is irrelevant to someone who finds stairs a challenge currently and it also false advertising. The the alternative access is a run down fire escape (see pictures attached) which is blocked between the first and ground floor, you have to walk through the corridor on the first floor to gain access to the ground floor via another set of stairs. So you must decent from the 5th floor to the first then walk down the hall down a seperate set of stairs to leave the building. I also stated to her that the first receptionist on check in was not professional at all. While trying to explain this to her she didn't apoligise or acknowledge what I had to say instead she said 'I'll pass this info on' and didn't say anything else. It was apperant that she did not wish to converse with me as she did not ask for my contact details. Overall we are dissatisfied with the service this hotel provide their customers. There is no care given to customers and when issues are raised the staff are not interested in listening to you. There are serious health and safety issues which need to be addressed immediately in this premises.

Room tiny and very shabby. Bed uncomfortable. Broken door frame. Damaged carpet and furniture. Bathroom awful. Lift dodgy. Tried it once the walked 3 floors after that. Staff friendly & good free wifi - otherwise nothing going for this place.

Arrived at the hotel walked into the reception and greeted by a friendly lady behind the desk, Who did not have a clue what she was doing took about 15 minutes to check in! We were given our room key and and set off to find our room. The lift was awful and only went to the second floor so you had to walk up the stairs to get to the third floor. Walked into the room we had been given and it was awful: - smelt disgusting - Dirty carpet -broken draws -faulty plug socket - Damp mouldy Carpet -window looking out onto a brick wall - No air conditioning We asked to change rooms as this wasn't at all acceptable we got told we could up grade for £15 extra per night. We got into the second room which still wasn't good but better than the first: -holes in the wall - broken draws -cramped for space -tiny bathroom (tried to shower with door open as it was that small and the fire alarm went off) - door was hard to shut without slamming it BREAKFAST don't even bother!! We paid £50 for breakfast for 2 people -The plate portion was tiny for the amount of money. -wasn't allowed a croissant as well as cooked breakfast even though we paid for both - wasn't enough tables for the amount of guest staying there, one family were told they had to wait 30 minutes in reception. -servers/waiters were grumpy and didn't know what they were doing either. General things about the hotel were shocking: -plug sockets were upside down - random holes in the ceiling - cleaning trolley left in the middle of landing -open cupboard with electrical wiring hanging out - manager and staff have no clue what they are doing. How this place hasn't been shut down yet I don't know, please don't stay here it got so bad we just had to laugh otherwise it would have made our stay even worse!!

We weren't thrilled with our stay here. It's a very old and cramped building, and that wasn't a problem at all - on the day the lifts were out of order which was a pain but no real problem. However, the bathroom was disgusting. The seals around the bath were mouldy and a massive eye sore - as was the mound/damp in the corner above the shower. Then we move on the shower - it was impossible to shower in it. Water trickled out at either boiling hot or freezing cold temperatures. Other than that, the room was clean - more signs of damp above the window but not as much as the bathroom. Granted you pay a premium for a hotel in the middle of London, but the condition of the room means we won't be going back again.

We stayed here overnight while on a theatre trip and river cruise. The location was spot on, the room was very clean & modern, not as large as some we have stayed in but still very nice. Would dtay here again.

We were greeted by a very polite manager and given a room which had been refurbished to a really good standard. The bedding and towels were still spotlessly white and the furniture, carpet and ensuite were new and very clean. There was a small leak from an upstairs room and as a result, the manager gave us our very satisfying breakfast free of charge. The hotel is a short walk from the British Museum and round the corner from the Dominion theatre where we enjoyed, 'An American in Paris'. We'll definitely stay at the Cheshire Hotel again.

110 Great Russell Street London England

Hotel highlights

  • Walking distance to The British Museum and St George’s, Bloomsbury
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Bloomsbury, Cheshire Hotel is within a 5-minute walk of The British Museum and within 15 minutes of other popular attractions like St George’s, Bloomsbury. This 40-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and a 24-hour front desk. Centrally located in London, the hotel is also a short walk from Russell Square and Royal Opera House.


Dining

For your convenience, a English breakfast is served each morning for a fee.


Rooms

All 40 rooms feature coffee makers, phones, and ironing boards. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Cheshire Hotel offers free WiFi in public areas and coffee in a common area. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Standard Single Room

Full 1 | Twin 1 | Sleeps 1

Standard Twin Room

Twin 1 | Sleeps 2

Triple Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

28% of guests recommend this hotel

Total of 501 reviews