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COMO Metropolitan London

5.0 out of 5.0

Recent guest reviews

Just across from both Hyde Park and Green Park, the Metropolitan provided us with excellent accommodations and a comfortable escape at the end of a busy day. Excellent staff, and all the creature comforts you would expect from a hotel of this caliber.

Without question this is my favorite hotel in London, the facility and location are excellent but what makes this hotel exceptional is the customer service from every single staff member you encounter!

Great Experience, Brand New room, Location is Perfect ! Friendly People.

Many rooms have been remodeled. However,due to the emergency repair of a leak, the GM upgraded me to a 2-bedroom apartment so I would not be disturbed. Very class act.

Great location. Nice hotel, but the key point was location to main attractions.

Effective and efficient check in process. Friendly staff, although the lady checking me in insisted for whatever reason that I am "legally" required to provide detailed contact information (home address, telephone number, etc.).... not sure what legal framework supports this... Excellent location. Nice gym, with good equipment (LifeFitness). Very small room (#531); haven't seen any of the other rooms, but ask to be in a larger one than 531... Overall, good value.

We enjoyed the staff, location and rooms. It is a pleasure when everything comes together. The attention to detail was impressive. We look forward to staying with them again,

Nice staff Good experience Liked iintimacy and location

Nice hotel but when I got there, they made said my room, a standard room, wouldn't be ready till later on that day because they were fully booked. So the next thing they had available was 100 pounds ($150 +) so I paid it so I can go rest after my long flight to london. On the day of check out, at exactly 12pm ON THE DOT, the room phone rang. They needed me out because they were fully booked. Won't be staying there again.

It's a nice place and a nice room! Very reasonable!

-Close to a subway station. Next to Hyde park. Walking distance to Knightsbridge, Buckingham, Trafalgar Square, Picadilly -Rooms are clean and light. Great view from park facing rooms -Responsive and friendly staff -Nicely equipped gym -With the price on this web-site, it was good value relative to other hotels in London

The hotel staff greeted us weary travelers with smiles and helped us out in every way... The room was even better than expected... service and staff took care of every request... From beginning to end... From greeting, to wake up call, to bringing us to the room, to handling the luggage, to lovely bath items, to turn-down service with fresh water, to excellent cleaning, to heated towels, to electrical converter, to EVERY DETAIL, ETC., this hotel exceeded our expectations and provided us a very nice stay. It was walking distance to Buckingham Palace, Piicadilly, museums, shopping, good food, and much more. We would happily stay there again.... Thank you!! The building was older but well appointed, staff helpful and pleasant,....

The hotel was very comfortable, the staff great, and it had a very cool atmosphhere. Loved it.

We could not have picked a more perfect hotel to stay in on our first trip to London. Everything was excellent. The location was great. The staff was extremely friendly and helpful with any little detail. They definitely wanted to make your stay memorable. We will definitely return to the "Met".

We could not have been more pleased with our stay at The Metropolitan London, thanks to the welcoming and helpful staff and a great rate. Our room was open and spacious, with a small balcony that provided a view of Hyde Park. The bathroom was also spacious and well-appointed, with nice amenities from the hotel's spa. The location was unbeatable and a very short walk to the shops and dining in Mayfair, to Hyde Park, Underground stations, etc. Everyone we encountered at The Metropolitan was warm and courteous from the moment we entered until we left. This was true of all corners of the hotel, from the front desk to the spa to the Met bar to the concierge desk. The decor of the hotel is modern and somewhat minimalist. If you think you would prefer a more "traditional" British look and feel, you will not find it here, but The Metropolitan is far from cold and sterile. Highly recommended!

We had a wonderful experience. The hotel was lovely and centrally located. The staff is what makes the hotel, they are incredibly helpful and courteous, they made our stay wonderful.

Had a great stay. Good room and nice staff. Excellent restaurant in the hotel and the Como spa is very nice.

My wife an I arrived early (around 10:30am) and checked in. The hotel had our room ready for us! The room is very modern and clean. The hotel staff is extremely nice and accommodating. The concierge is one of the best concierge staff London has to offer.

Everything worked great from start to finish (10 days). The deal was incredible (hotel + airfare), the location is fantastic and the hotel is very good.

I arrived at 7am the day of my check-in and they were able to check me into my room early. Their concierge made planning the day so much easier! Any request I had was not only accommodated but was met with kindness! This was an amazing hotel with amazing staff ad service!! Highly recommended!

Room options

Signature Room, 1 King Bed (Metropolitan Park)

King 1 | Sleeps 2

City Suite

King 1 | Sleeps 2

City Room (Metropolitan)

King 1 | Sleeps 2

Suite (Park)

King 1 | Sleeps 2

Guest reviews for COMO Metropolitan London

Everyone (2) Couples (12) Business (5) Family (6) Friends (6) Other (2)
5

trendy hotel in a central location

Everyone

Just across from both Hyde Park and Green Park, the Metropolitan provided us with excellent accommodations and a comfortable escape at the end of a busy day. Excellent staff, and all the creature comforts you would expect from a hotel of this caliber.

By , from TX on Jan 6, 2017

5
Everyone

Without question this is my favorite hotel in London, the facility and location are excellent but what makes this hotel exceptional is the customer service from every single staff member you encounter!

By , from los angeles on Aug 1, 2016

5

pk

Couples

Great Experience, Brand New room, Location is Perfect ! Friendly People.

By on Jul 23, 2015

5

always great

BusinessTravelers

Many rooms have been remodeled. However,due to the emergency repair of a leak, the GM upgraded me to a 2-bedroom apartment so I would not be disturbed. Very class act.

By on Jan 20, 2015

4

girls trip

GetawayWithFriends

Great location. Nice hotel, but the key point was location to main attractions.

By on Jan 15, 2015

4

pretty good option

BusinessTravelers

Effective and efficient check in process. Friendly staff, although the lady checking me in insisted for whatever reason that I am "legally" required to provide detailed contact information (home address, telephone number, etc.).... not sure what legal framework supports this... Excellent location. Nice gym, with good equipment (LifeFitness). Very small room (#531); haven't seen any of the other rooms, but ask to be in a larger one than 531... Overall, good value.

By on Aug 7, 2014

5

great hotel in a perfect location

Families

We enjoyed the staff, location and rooms. It is a pleasure when everything comes together. The attention to detail was impressive. We look forward to staying with them again,

By on Feb 17, 2014

3

good location clean bad weather

Couples

Nice staff Good experience Liked iintimacy and location

By on Oct 22, 2013

3

i got bamboozled to upgrade

Singles

Nice hotel but when I got there, they made said my room, a standard room, wouldn't be ready till later on that day because they were fully booked. So the next thing they had available was 100 pounds ($150 +) so I paid it so I can go rest after my long flight to london. On the day of check out, at exactly 12pm ON THE DOT, the room phone rang. They needed me out because they were fully booked. Won't be staying there again.

By on May 29, 2013

5

great hotel in a great location!

BusinessTravelers

It's a nice place and a nice room! Very reasonable!

By on Mar 6, 2013