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Best Western The Boltons

4.0 out of 5.0

Recent guest reviews

This is a little gem of a hotel in Earl's Court, near excellent transportation and restaurants. It looks newly remodeled with modern furnishings, and excellent breakfast. If you need clean, modern, comfortable housing, and don't need extra features like a gym, spa or pool, you'll find this delightful - and a short block walk to Earl's Court Underground tube system.

With it being a special anniversary we visited London and saw this hotel was advertised as 4* in Kensington, it was very well marketed showing nice spacious rooms with bright decor so we booked straight away. The room we were put in was completely not what we expected. We understand space is limited in London however the room was tiny. We kept bumping into each other when trying to get ready to go out and our knees pretty much touched the sink when using the toilet. The decor was very out dated with many stains on walls / carpets and marked furniture. There was a hair in the bath which I never thought would bother me but it wasn’t at all pleasant. The room was not sound proof so we could hear the guys next door talking through the night which disturbed our sleep. Make sure not to stay on the Lower ground if you decide to give this hotel a chance. The next morning we were shocked to find there was no hot water so we had to have a cold shower, we discussed this with reception but they say because a large group of people just checked out they may have all showered beforehand???? This isn’t really the best excuse. The staff were nice and location excellent. We made the complaint so others staying there could have a better experience. We were offered discount to stay again but declined because we still feel the room would be overpriced for what it is unfortunately. This hotel has great potential!

If what you want is sleep and hit the road... This is the place. Super nice, small like all in London, and clean rooms. Very quite. Nice breakfast and friendly staff. Great location, near the tube. Definitely recommended.

Generally friendly staff, nice breakfast and comfortable room. Although the sound insulation between rooms was poor. The hotel was very well located, with a very short walk to Earl's Court Underground station as well as shops and eateries.

They give us a room in the basement, which was really very small with no day light - with which we were very disappointed! Otherwise the cleanliness is okay and room was quite modern. Breakfast is to expensive, so we didn't take it. Hotel is in good location, near metro.

Following a misunderstanding when booking through booking.com the staff at the hotel moved quickly to rectify the situation and couldn’t have been more helpful, well located hotel for underground in a nice part of London.

If you go to this hotel, make sure they do not give you the room in the basement. It reminded me of my student days. I can only describe it as a cubbyhole. The ceiling over the bath/shower made it impossible to have a shower standing up. The toilet was positioned right up against a side wall. The room was tiny and access was poor. I was told I was given this room because it was the last room available in the hotel. I write this review because last week I e-mailed the hotel making a complaint, but to date I have not had a response. Otherwise, it looked to be a good hotel, with a fine breakfast.

Very comfortable and well located for transport links. The room was small but more than adequate for a person travelling solo. The bathroom was good with a decent shower and tea and coffee was provided in the room. I would definitely stay there again if I could get a good deal.

Superb! The staff couldn't do enough, very friendly and nothing was too much trouble, rooms was clean, breakfast was fantastic and plentiful. Well located near the tube, and incredibly good value for money! Will definitely stay here again.

very nice location, near to underground station and in nice area, staff really willing to service and cover your needs and all of them were polite, rooms were a bit small as well as the breakfast area

19-21 Penywern Road London England

Hotel highlights

  • Close to Royal Albert Hall and Natural History Museum
  • Free WiFi in rooms and public areas

Located in Earl's Court, Best Western The Boltons is within a mile (2 km) of popular sights such as Royal Albert Hall and Natural History Museum. This 56-room, 4-star bed & breakfast welcomes guests with conveniences like 24-hour room service, free in-room WiFi, and dry cleaning/laundry services. It's in central London and also close to Buckingham Palace and Big Ben.


Dining

Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All of Best Western The Boltons's 56 air-conditioned rooms provide coffee makers, free local calls, and laptop-compatible safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Best Western The Boltons features free WiFi in public areas and a TV in a common area. A multilingual staff is on hand to assist with dry cleaning/laundry and tours/tickets.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Comfort Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 1

Comfort Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Family Room, Multiple Beds, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1086 reviews