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Best Western The Boltons

4.0 out of 5.0

Recent guest reviews

While our over all experience was good there were several problems that tainted the whole experience. Several mornings there was no hot water for showering. We then tried changing to evening showerering but it was still hit or miss with the hot water. An other disappointment was the staff. We arrived after a long red eye flight and our room was not ready. Instead of trying to help remedy the situation, the receptionist was rude and blamed us for the problem. On the other hand we did enjoy that the hotel was clean, modern and had a great set up for in room morning coffee.

Stayed at this hotel not long ago, the room was one of the cleanest I saw,from the many I often visit with travel. Nice fast check-in & check-out but one of the things that terrified me was the attitude of the kitchen supervisor, a blonde lady which was answering to requests indolent, like how dare we to disturb her from her phone chat. From a 4* hotel you expect people to treat you with respect , which wasn't the case in here.

The Boltons is close to the Earls Court Subway station and has lots of food choices in the vicinity. The hotel itself is rather small but has nice rooms. The lift is very small and can only be used by one person if you have suitcases. Our reception staff was friendly but I felt she was a little overwhelmed with the task of checking us in. The rooms next to the lift have a humming noice especially in the bathroom when the lift is operating. It feels like a minor earthquake but dissipates as soon as the lift stops. Fortunately the lift wasn't used too much by the guests.

My husband and 14 year old daughter and I just returned from a six night stay at the Boltons. I can't say enough good about our experience. Check-in was easy, our room was clean and although it was small (maybe 150 square feet) the layout good. In fact, our daughter's twin bed was tucked into an alcove which gave us all a little of our own space. The location can't be beat either. The hotel is about 300 metres away from an underground stop. I have read some of the reviews saying that the hotel needed some updating. I disagree with this. It was clean and modern and there were great amenities (particularly for a mid-priced hotel). There was even a kettle with coffee, tea, etc, in each room that we made good use of. Breakfast was very good. There was a good variety of food for everyone. Eggs, sausage, bacon as well as yogourt, fruit, cereal and your choice of juice. The cappuccino was also great. Elena who worked in the breakfast room was a real stand-out. She was hospitable and efficient and made everyone feel welcome. We travel alot as a family and we have stayed in budget to luxury hotels and the Boltons ranks in our top five. Not because it was the most luxurious but because this hotel got it right particularly with the things that really matter to be comfortable in a hotel. Oh yes - the beds and pillows are great.

This is a small, cozy hotel right around the corner from Earl's Court Tube station so close to restaurants, shops, stores, and a few pubs. Room (#109) was good size4 double (for London) with most modern conveniences except for an in-room fridge. Because I was staying for 7 nights I was considered a "long term" stay and was provided with a letter at check-in with what upgraded amenities would be provided. Unfortunately, I didn't see any of them. No turn down service, no complimentary water in room, no snacks provided in room, etc. Oh well. No big deal to me, but more discerning guests may have had a problem. Other downsides during my stay: property-wide fire alarm went off on three separate occasions causing some concern amongst guests. One day there was no hot water in the evening, and on another day the bathroom fan system stopped working altogether. The positives: as mentioned the location is great, wifi is fast and free, staff very friendly, and the TV in my room was huge. Would stay again if I got a good deal.

Well received, this small hotel in Earls Court is near to the Earls Court Road. The room was small, and my double bed was two singles pushed together. The finish was contemporary but had started to look worn. A hole in the carpet was hidden by a chair. Comfortable and clean, and for the price great value.

I was supposed to stay here in a single room but my friend decided to join me from another hotel. I requested an upgrade to a twin room. They upgraded us to a family room instead. Great experience, friendly staff and comfortable room with basic amenities. My friend and I had a pleasant stay. Very near to Earls court station and safe environment.

This is a nice hotel the staff are friendly. The hotel is well located for the museums and the tube is less than a 5 minute walk from the hotel. Although the hotel does not have a restaurant there are lots of places to eat within a few minutes walk.

I was there with a group and had a great experience. My room (204) was tiny, but maybe that's just London. The people were very friendly!! And a note about breakfast: It's 10£ if you reserve breakfast the day before, and 12.50£ if you show up that day. It's a pretty great buffet-style arrangement, eggs, bacon, sausage, beans, pastries, jams, breads, fruits, yoghurt, made-to-order things like pancakes--and all you can drink coffees including espresso and lattes. Definitely worth it, and to reserve early. Aside from being in a room with single-pane windows, making it maybe a tad chilly, I was very satisfied with everything. Oh, and it being Valentine's Day, I was greeted with a red balloon attached to muffins and jam. Nice touch!

Extremely close to the Earl's Court Station and also close to a lively and full of facilities street such as restaurants, chemists, shops etc. The hotel is simple and small, but very cozy and confortable. The Staff is very gentil and kind, always willing to help and the breakfast is fresh served with a variety of options. It is not a luxurious hotel, but is a good base B&B for the ones who plan to visit London using the tube.

19-21 Penywern Road London England

Hotel highlights

  • Close to Natural History Museum and Stamford Bridge Stadium
  • Free WiFi in rooms and public areas

Located in Kensington, Best Western The Boltons is within a mile (2 km) of popular sights such as Natural History Museum and Stamford Bridge Stadium. This 56-room, 4-star bed & breakfast welcomes guests with conveniences like 24-hour room service, free in-room WiFi, and dry cleaning/laundry services. It's in central London and also close to Buckingham Palace and Big Ben.


Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. Satisfy your hunger from the comfort of your room with 24-hour room service.


All of Best Western The Boltons's 56 air-conditioned rooms provide coffee makers, free local calls, and laptop-compatible safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.

Property features

Best Western The Boltons features free WiFi in public areas and a TV in a common area. A multilingual staff is on hand to assist with dry cleaning/laundry and tours/tickets.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 1102 reviews