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Best Western The Boltons

4.0 out of 5.0

Recent guest reviews

I prepaid a triple room months in advance. I arrived to the hotel around noon and was greeted by a very friendly staff member who checked me in and stated that my room was not yet ready but that I could leave my luggage and return later to settle in. We got what we needed and started our first full day of sightseeing. When we returned to the hotel later that evening we were greeted by a very frazzled staff member who seemed surprised to see us. She was panicky and after making several calls and running around she informed us that our room had a maintenance issue and there were no other rooms available to accommodate us. She offered us a room for the night at a "sister" hotel next door and stated that it was exactly the same as the Best Western. This was a complete lie. The hotel next door was a 2 star hotel and when I stepped into the room I had anxiety from the grotesqueness of the room. Here we are on our first trip to London, thousands of miles away from home, and it's now past 9:00 PM and we have no other options. I couldn't call anyone since I had no international calling plan. I had to scramble and find another hotel which fortunately after about an hour we found one on the other side of town. We got our luggage and ran trying to leave this horrible experience behind and not let it ruin our trip.

The rooms were small and basic with absolutely no decoration at all. The bathroom was even smaller. Guess I was lucky as on check in I was told that there were no single rooms available so I had been given a double room. I was also asked on check in how many keys I wanted for my room???? I said I wasn't expecting to share my room with anyone. Very noisy though. The bedroom doors slam, so disturbing sleep

This small hotel is a short walk away from Earl's Court tube station, and very near to a good selection of bars and restaurants. It is situated in a old converted town house so the rooms are fairly quirky shapes and sizes. My standard double room was quite small but clean, modernly decorated and in good upkeep. A comfortable bed, quiet location and air conditioning made for a pleasant night's sleep. The staff were friendly and efficient. I would have no qualms in recommending this hotel.

Were informed at check-in that we had double-booked, therefore were charged a did not attend payment for previous day. We provided proof that our previous booking had been canceled and an amended booking made. After nearly 24 hours negotiation Operations Manager conceded to refund payment on 'non-existent' booking - much distress experienced trying to prove our legitimate case! Check your booking if using this organization!

I was given a single bed room in the basement. This was a terrible room. I complained after 1st night and was given a much nicer room on the 4th floor. Staff was friendly and breakfast very good. The location next to Earls Court Underground station was brilliant.

I used this hotel for business and though the check in was slow late at night they did change my room to what I requested. The room is large with great air con and you get a great nights sleep as the bed is very comfortable. The shower room is larger than normal with all you need. Coffee tea and chocolate and biscuits. No expense spared here. Well recommended for business being 5 mins Earls Court tube

Stayed here for two nights in September. Several issues: 1. Room was directly opposite to floor landing door so every time someone opened this door (which, given the comings and goings of a hotel, was often), the room door and window shook, making it impossible to sleep. 2. Following on from this, there was someone vacuuming the landing directly outside our room at 9.30 in the morning, which was extremely irritating. Given that breakfast runs to 11 o clock, wouldn't it make sense to do this AFTER that time when there's a much higher chance of the room being empty? 3. The dining room is tiny and very badly laid out. Constant queue of people waiting to get in. Buffet bar directly next to kitchen door making it impossible to stand there for more than a few seconds before staff member blustering past. Food items constantly running out, so that staff continually having to be reminded to replace them. Dining there overall is a cramped and stressful experience.

If you are going to Earl's Court then the location of this hotel certainly can't be beaten. It is just a couple of minutes walk away from the Earl's Court centre and the high street and yet in a relatively quiet side street. Also, only a couple of minutes walk from the underground station so I would use this hotel for visiting other areas of London. The staff were friendly, the hotel was clean and comfortable and the breakfast was good. The only downside was how small the room was. I appreciate that if you are going to book a single room anywhere near central London and it really is a single room then it is going to be compact. However, this one really was the smallest room I had ever stayed in - I am 6 feet tall (1.82m) and could not lie flat in the bed (as the bed was too short and there was no space either end of the bed between the walls). However, it was perfectly adequate for a one night stay whilst working in the area.

We enjoyed our recent stay at The Bolton. Good position near Earls Court Tube station, helpful staff and clean and comfortable rooms. Good choice of breakfast, with friendly staff. Would definitely stay again.

Good place to stay for museums and Albert Hall. Also good transport links to the centre of London. Try not to get rooms on top floor as they have inward sloping walls and present a hazard in the dark. Staff are always helpful and friendly and the rooms are clean.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 2

Classic Single Room

Twin 1 | Sleeps 1

Classic Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Family Room, Multiple Beds

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1042 reviews