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Best Western The Boltons

4.0 out of 5.0

Recent guest reviews

Short staffed hotel... Waited 20 minutes to check in with 1 receptionist working at 2pm on a Saturday..very unorganized. Smallest hotel room we have ever stayed in...not even room on my side of the bed for a bedside table (And we are not big people!).. lipstick mark around fresh coffee cup ..hence didn't bother with a morning coffee! Bathroom fitted in with the room...SMALL with no space. Cooked breakfast bland, bacon so streaky it would have out run Erika Rowe!, fried eggs like rubber & watered down fruit juice. Good range of cereals/croissants/preserves and fruit... stayed In many Best Western hotels and this one does not deserve the Best Western name

The Breakfast was great and also the Crew was friendly. The Rooms and the bath are clean. You are nearby Earls Court Sub Station and there a lot of possibilities to eat. But we had to move 3 times. First the room was too tiny for 2 person with a very little bed. So we did the upgrade. But then we had another problem - die Heater wasn't working. It got incredible cold and my husband even got sick. That is horrible because we have been on honeymoon. So we complained and got another room - and we have been told that we don't have to pay the full upgrade because of the inconvenience. But we had the same problem in the last room and even i got sick too. But he best was that when we checked out the guy on the reception told us that we have to pay the full update. I was really upset because we even asked the night before checkout because we called an Uber for 4am to get our flight. Thats totally not okay, we had to move 3 times - and we don't even got any compensation. Shame on you guys - for this prices its totally not okay.

Just around the corner from Earl’s Court tube station and in a quiet street off the main road. Great welcome, spotless room and friendly staff. Good choice of breakfast. Definitely worth considering as a base for a stay in London.

We took a family vacation to London and our stay at the Bolton's enriched our experience. #1 was the friendly and helpful staff who seemed to be available 24 hrs/day. We cannot thank them enough. The Bolton's was in a great location- Earl's Court. A fun location & close to the tube. Overall, the Bolton's provided everything that was promised and more. Thank you for a great experience.

I asked for a quiet room and received one. Everything needed in room. helpful staff. Central position for visits to museums , galleries, shops at reasonable price for London. Daily national newspaper included

This hotel has great staff who are super-helpful and professional to a fault. It's location (literally a minute from Earl's Court Tube Station) make it an easy choice. The rooms are very comfortable and meticulously cleaned and the hotel itself is located on a quiet street. It's well worth a look for anyone thinking of visiting the Kensington area of London!

Went with my husband to stay in Kensington and be able to walk to the Royal Geographical society for the evening. The hotel was very conveniently located about a twenty minute walk away. The staff were friendly, the room was very small but everything we needed was there and it was very clean. The neighbourhood is very pleasant. The hotel was very easy to reach straight from the end if the M4. We would stay again

Small rooms and really tiny and quiet uncomfortable bathrooms Employees are really friendly and very helpful, immediate help when something didn't work, breakfast is sufficient and the breakfast room is small and so is the elevator.

Travelling to London would be wonderful if staying in luxury 4 stars hotel and Best Western The Boltons offer this! The room was big, coffee and tea were included with king size bed. The hotel Victorian building speaks it all about London!

I would not recommend this hotel.I reserved and paid for a room for 3 nights based on the good reviews. I also called the hotel to confirm my reservation about a week before. Upon arrival, we were put in a basement room which had a really dirty carpet. The fabric headboard was ripped. We looked out on dirty cement foundation. This is from a supposedly 4-star hotel! I told the desk clerk that this was unacceptable. I (probably mistakenly) accepted a room that was small, also with a dirty carpet which was a double bed when I wanted 2 twin beds. It was stuffy and when I turned down the temperature, the thermostat didn't work. Electric cords were frayed. The next night we were moved to yet another room which had a cleaner carpet but which also had a ripped headboard, although it did look out on trees. The knob for dimming lights was gone (although replaced at my request). The walls are dirty and scuffed. The so-called garden in back was dirty cement. I was so disappointed by this hotel. The people working there were great but I got the feeling that the owner was cutting costs. I chose this hotel because I thought I could rely on Best Western quality but obviously no one is paying attention. I had pre-paid with my credit card points and I couldn't get them credited back to me so I couldn't move to a different hotel. It was an unpleasant ending to an otherwise wonderful trip. This is the first time I have ever written a negative review but felt compelled to do so by my disappointment. I don't know what has happened between the positive reviews and our experience.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Comfort Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 1

Comfort Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Family Room, Multiple Beds, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1060 reviews