Skip to main content
Beginning of main content

Recent guest reviews

Very friendly staff. The hotelnis conveniently located next to Earl's Court station that provided easy access to Central London. It's also located in a great area with pubs and restaurants near by. Overall, very good hotel at a reasonable price. I would highly recommend.

carpets dirty walls filthy. location good, but rooms way to small.

Great location.Helpful and friendly staff. Had single modern room .Itwas really, well equipped, and super clean. Excellent wifi.Elevator . Comfortable ,quiet and good value .Shops and transportation close by.

The staff was especially helpful. The location is very convenient to the metro. There are many stores and restaurants in the area.

Excellent!!! The reception staff were very kind and helpful. Looking forward to staying at the Best Western Bolton's in London on my next annual trip.

I prepaid a triple room months in advance. I arrived to the hotel around noon and was greeted by a very friendly staff member who checked me in and stated that my room was not yet ready but that I could leave my luggage and return later to settle in. We got what we needed and started our first full day of sightseeing. When we returned to the hotel later that evening we were greeted by a very frazzled staff member who seemed surprised to see us. She was panicky and after making several calls and running around she informed us that our room had a maintenance issue and there were no other rooms available to accommodate us. She offered us a room for the night at a "sister" hotel next door and stated that it was exactly the same as the Best Western. This was a complete lie. The hotel next door was a 2 star hotel and when I stepped into the room I had anxiety from the grotesqueness of the room. Here we are on our first trip to London, thousands of miles away from home, and it's now past 9:00 PM and we have no other options. I couldn't call anyone since I had no international calling plan. I had to scramble and find another hotel which fortunately after about an hour we found one on the other side of town. We got our luggage and ran trying to leave this horrible experience behind and not let it ruin our trip. Orbitz was helpful and speedy in issuing me a refund.

Terrible service at breakfast buffet. Rooms are small, beds are short, if you are over 6 ft, forget it. And very soft mattress. Only had hot water to shower on the last day. Only us is location, nearby Underground.

Tiny rooms, well maintained, great TV, coffee, tea, etc. Rooms too small. Excellent location half a block from Earl's court Tube station, Marks and Spencer's food shop. Two pubs, and souvenir shop. Just super small rooms.

We spent a week in London staying at this hotel and found it quite nice. The location is great -- just steps from the Earls Court Subway station. There are plenty of food options in the area and a very nice little grocery store on the corner. All in all a great stay.

Rooms are clean. Small but clean. Staff is friendly. Location is great.

Stayed here with my adult daughter for 2 nights. I had stayed here once before with my husband and the hotel does not disappoint. Location in Earl's Court is great, one block from the Tube with 2 lines, one goes directly to airport. Several good restaurants and pubs in the area and a Spence & Marks on the same block. We did not opt for the breakfast at the hotel. Stayed in a room with 2 twin beds and they were uber comfy. On the day of arrival the power went out in our room as we were getting ready to go to the theater The manager came right up and fixed things so we would not be late. Also, they kept our luggage when we arrived prior to check-in time so we could go out and explore the city on our limited time in London. Would absolutely stay here again and would absolutely recommend it to others. Our stay was in October of 2013 -- I'm late writing this review!

19-21 Penywern Road London England

Hotel highlights

  • Walking distance to Kensington High Street
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in London City Centre within a short walk of Kensington High Street, Best Western The Boltons is within a mile (2 km) of other popular sights such as Natural History Museum. This 56-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and express check-out.


Dining

Start each morning with to-go breakfast, available for a fee from 7 AM to 10 AM. Savor a meal from the comfort of your room with room service.


Rooms

Best Western The Boltons's 56 rooms provide coffee makers, laptop-compatible safes, and ironing boards. Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Desks are also available.


Property features

At Best Western The Boltons, guests have access to free WiFi in public areas, express check-out, and free newspapers. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities and a TV in a common area.

Room options

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Standard Room, 1 Twin Bed, Non Smoking

1 Twin Bed | Sleeps 1

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Guest reviews for Best Western The Boltons

Everyone (9) Business (1) Family (2)
4
Everyone

Very friendly staff. The hotelnis conveniently located next to Earl's Court station that provided easy access to Central London. It's also located in a great area with pubs and restaurants near by. Overall, very good hotel at a reasonable price. I would highly recommend.

By , from San Francisco, CA on Mar 8, 2020

Review comment responded on Mar 22, 2020

Dear Alex, Thank you kindly for taking the time to leave us such a wonderful review. We are glad to see that our hotel met your expectations and that our staff and location did the best of your stay. Thank you for recommend us, we hope to host you again soon. Kind regards

1
Everyone

carpets dirty walls filthy. location good, but rooms way to small.

By on Jul 18, 2019

Review comment responded on Jul 18, 2019

Dear Kevin, I would like to apologise for not meeting your expectations while staying with us. We are aware of the situation with a carpet, i can assure that carpets are hoovered and cleaned every, i am afraid some of the stains are not possible to wash out. But at this moment we are testing new carpets in 2 rooms to be able to make a decision and change it in all 56 bedrooms. I have also noted your comment about the room size. If the room does not meet your expectations, please do not hesitate to inform our front office team as we would be more than happy to look for different solutions for you. Once again i would like to apologise for not meeting your expectations. Kind regards Ieva Birstonaite Front office manager

5
Everyone

Great location.Helpful and friendly staff. Had single modern room .Itwas really, well equipped, and super clean. Excellent wifi.Elevator . Comfortable ,quiet and good value .Shops and transportation close by.

By on May 18, 2019

Review comment responded on Jun 2, 2019

Dear Guest, Thank you for such a kind feedback about our hotel and team. I hope next time when you are back in London you will choose to stay with us again. Once again, thank you for your feedback. Kind regards Front Office Team

5
Everyone

The staff was especially helpful. The location is very convenient to the metro. There are many stores and restaurants in the area.

By on Jan 13, 2019

Review comment responded on Jan 21, 2019

Thank you for taking the time letting us know how we did this time and how we can improve.We are sorry we didn't exceed your expectations. Kind regards

2
Everyone

By on Dec 3, 2018

Review comment responded on Dec 21, 2018

Thank you for staying with us!

5
Everyone

Excellent!!! The reception staff were very kind and helpful. Looking forward to staying at the Best Western Bolton's in London on my next annual trip.

By , from Clarksville Tx USA on May 19, 2018

Review comment responded on May 21, 2018

Dear Tim, Thank you for such a great feedback. I am very pleased to know that you have enjoyed your stay with us and we hope to welcome you back in our hotel when next time travelling to London. If there would be anything else we could improve to our returning and future guests, please do not hesitate to contact us at any time. Kind regards,

1

beware!

Everyone

I prepaid a triple room months in advance. I arrived to the hotel around noon and was greeted by a very friendly staff member who checked me in and stated that my room was not yet ready but that I could leave my luggage and return later to settle in. We got what we needed and started our first full day of sightseeing. When we returned to the hotel later that evening we were greeted by a very frazzled staff member who seemed surprised to see us. She was panicky and after making several calls and running around she informed us that our room had a maintenance issue and there were no other rooms available to accommodate us. She offered us a room for the night at a "sister" hotel next door and stated that it was exactly the same as the Best Western. This was a complete lie. The hotel next door was a 2 star hotel and when I stepped into the room I had anxiety from the grotesqueness of the room. Here we are on our first trip to London, thousands of miles away from home, and it's now past 9:00 PM and we have no other options. I couldn't call anyone since I had no international calling plan. I had to scramble and find another hotel which fortunately after about an hour we found one on the other side of town. We got our luggage and ran trying to leave this horrible experience behind and not let it ruin our trip. Orbitz was helpful and speedy in issuing me a refund.

By , from Miami, FL on Sep 13, 2017

2

don't bother

Everyone

Terrible service at breakfast buffet. Rooms are small, beds are short, if you are over 6 ft, forget it. And very soft mattress. Only had hot water to shower on the last day. Only us is location, nearby Underground.

By on Dec 26, 2016

4

rooms too small, excellent location.

Everyone

Tiny rooms, well maintained, great TV, coffee, tea, etc. Rooms too small. Excellent location half a block from Earl's court Tube station, Marks and Spencer's food shop. Two pubs, and souvenir shop. Just super small rooms.

By on Nov 18, 2016

5

enjoyed our stay

Family

We spent a week in London staying at this hotel and found it quite nice. The location is great -- just steps from the Earls Court Subway station. There are plenty of food options in the area and a very nice little grocery store on the corner. All in all a great stay.

By on Dec 8, 2015

url importing http://www.orbitz.com/London-Hotels-Best-Western-The-Boltons.h788906-p2.Hotel-Reviews
There was an error importing /London-Hotels-Best-Western-The-Boltons.h788906-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/London-Hotels-Best-Western-The-Boltons.h788906-p2.Hotel-Reviews