Best Western Plus Stoneridge Inn & Conference Centre3.0 out of 5.0
Recent guest reviews
Staff very helpful in determining the best discounts to apply to our room rates. Breakfast was very good and staff were excellent. The hotel was very well sound proofed and very quiet even though we were adjacent to a highway.
We had booked through Expedia and had a reservation for 1 standard room with i queen bed guaranteed for late arrival. We got there at 8:15 pm and were told that the room we thought we were getting was not available. The clerk stated that it was Expedia's policy that when the room you wanted was not available, you would be offered the next lower priced room.In our case, a mobility room- smaller, musty smelling.It was not a nice room, resulting in not a nice stay. When we checked out we were asked if we enjoyed our stay. My wife and I said NO! And, we said why.The room was not what we had booked! When we got home, we called Expedia to see if their policy was as stated.They said no. If your booked room was gone, you should get the next better room. Also, a guaranteed room should have been kept available. We subsequently talked to Expedia again , and Best Western Plus customer relations.The hotel then said that we were happy when we checked out, then settled on the story that we got the room we booked. We did not!! We got a mobility room not a mobility accessible. The longer we pursued the issue, the more it appeared that the hotel was lying to cover their mistake of selling our room to somebody else. DO NOT STAY HERE if you expect to get the room you booked!
This hotel was great. Convenient location. Friendly staff, and service. Very easy check in process. The room was extremely comfortable, clean and has all the amenities to fit my every need! I was very impressed! :)
We only stayed one night but everything went perfectly. The check-in was smooth, the service was excellent with very friendly personnel with genuine smiles, the room was more than clean, the fresh, hot breakfast was nicely served, and the check-out automatic. Although adjacent to the highway and not very close to Downtown London, I would recommend this venue because there was a considerable saving in $$$ for the same facilities as offered by equivalent establishments nearby.
Inadequate lighting and poor ventilation due to inadequate maintenance of fan unit in room. Room initially had a stale odour for first night stay and fan unit never reduced the humidity in the room. This resulted in condensation running down the window by morning. As windows are now sealed you have to use the ventilation system in order to get adequate air in the room. Also in the desire to reduce lighting wattage hotels are going too far resulting in poor inadequate illumination. This room became depressing to be in after only 1 night.
We are on a mini holiday and booked this place on line. It is located in a quiet area with lots of parking. The beds are the most comfortable we have encountered in any of our travels. The room itself is beyond clean....pristine. Finally, the breakfast that is included in the room price is a hot buffet,offering full service & high quality foods. A pleasure to stay here!
We were very disappointed with the air quality of our room. Walking down the corridor to our room we could smell a very damp musty smell. This increased in our room and was there the whole three day stay. When we spoke to the cleaning staff regarding the smell, there response was to offer to spray the room with Lysol or air freshener. We chose the air freshener which did nothing it only masked the sell for a few minutes. We were told the smell was due to this being a ground floor room and the level of humidity outside. It was not humid nor was it humid for our stay BUT the smell persisted and actually worsened. It really was very uncomfortable to have to live with it for three days. As we were there for a wedding, we did not want to cause a fuss for the wedding party but if it had been for anything else we would have asked for another room or left, it was that bad. Bad enough for the following to have happened: When we checked out I realized I had left my sunglasses in the room. I went back to get them the cleaning staff opened the door for me. Clearly they had been in the room for it was like walking into a mist. They had sprayed the room very liberally with Lysol and then shut the door to try to erase the smell before they cleaned!!!!!! Would we stay again, NO. Nor would I recommend this hotel to anyone! Very, very disappointed.
We stayed here for a farm wedding as it was the closest hotel. The service was very good and I would recommend. No pool which I thought would have been an asset but breakfast included was very nice with lots of hot food options. Rooms were sufficiently large. Staff were helpful and check in and out was very fast.
This Best Western Plus was a Plus, Plus, Plus. I've stayed in a lot of Best Westerns and Best Western Plus hotels and this was the best by far. The service at the front desk at check-in and check-out was exceptional. The restaurant was fantastic. The room was perfect. The location was great off the highway. The only thing was no list of other restaurants for other meals.
Some aspects of the hotel and our experience, such as the service upon check in, was great. When we arrived, the man at the front desk reception was very friendly and very prompt. Other aspects, such as a horrible smell in our room, contributed to a poor overall experience. When we started walking down the hallway where are room was located, we noticed a horrible musty smell. As we entered our room, the smell was even worse and there was discussion that perhaps this was mold.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 374 reviews