Had an excellent stay although they had some changes from the last time we were there. I wish they had boats to rent and tiki bar was no longer there which made it a resort that it states. Will be going back next month
It was quiet and comfortable. Room toilet did not work properly. Nothing that a good service staff could fix quickly.
The staff makes this property excellent. Everyone of them that I encouintered went out of their way to be helpful. The maintenance people even went yo an adjacent building to get ice for me because the nearest machine is out of order.
The people next door got into a terrible vicious fight where we had to call the cops, and arrests were made. Very disturbing and no sleep. It wasn’t the clerks fault of course but they never answered the phone when we called to report it. It escalated until the man was strangling the woman. Between cops and ambulances, if the desk would have answered our many phone calls it could have all been avoided. Now they are cleaning up blood all over. It was a terrible experience!
We loved that it was right on the water. The hotel is old and definitely needs to be updated. That being said it was clean and we had no problems.
Very nice hotel, right on the River and next door to an excellent restaurant!
I liked how it was close to the water. And rooms where quiet
The front desk customer service was excellent. But, the room was not only old (which I expected), but it was not clean. There were splash stains on the bathroom mirror and my white socks turned grey from walking on the carpet. I think that it would be a good idea to put laminate in a hotel that caters to people who are fishing and being outdoors and that accepts dogs. Next time I go to swim with the manatees in Crystal River I think I'll stay in a nicer hotel out-of-town and drive in to do the manatee adventure.
This hotel was a very nice and clean place to stay.
Granted we did choose a room that accommodated our 2 dogs, but the carpet in the room needed a shampooimg since our feet were filthy after only walking around the room a few times. Also, housekeeping needs to pay a bit more attention to vacumning/cleaning under the beds since there clothing items there from previous guests.
Easy check in and out. Near the water and good restaurants.
Very good indeed and commendable place to visit in Florida
Property was clean, staff was friendly, highly recommended.
Wonderful location and one of the best hotel breakfast I've had. Would definitely stay again. Only issue is the hot tub. Seems like all the Florida hotels have the worse excuse for hot tubs I don't think they realize they should be hot. This hotel hot tub was lukewarm just like all the others I've stayed at during my Florida vacation.
Located within a 5-minute walk of Crystal River Preserve State Park, Best Western Crystal River Resort is within a 15-minute stroll of Hunter Spring Park. This 114-room hotel has conveniences like free breakfast, an outdoor pool, and free self parking.
Free continental breakfast is included with your stay.
All of Best Western Crystal River Resort's 114 air-conditioned rooms provide microwaves, coffee makers, and free local calls. TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.
Best Western Crystal River Resort offers an outdoor pool, a spa tub, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and free newspapers.
Had an excellent stay although they had some changes from the last time we were there. I wish they had boats to rent and tiki bar was no longer there which made it a resort that it states. Will be going back next month
It was quiet and comfortable. Room toilet did not work properly. Nothing that a good service staff could fix quickly.
The staff makes this property excellent. Everyone of them that I encouintered went out of their way to be helpful. The maintenance people even went yo an adjacent building to get ice for me because the nearest machine is out of order.
The people next door got into a terrible vicious fight where we had to call the cops, and arrests were made. Very disturbing and no sleep. It wasn’t the clerks fault of course but they never answered the phone when we called to report it. It escalated until the man was strangling the woman. Between cops and ambulances, if the desk would have answered our many phone calls it could have all been avoided. Now they are cleaning up blood all over. It was a terrible experience!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We loved that it was right on the water. The hotel is old and definitely needs to be updated. That being said it was clean and we had no problems.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very nice hotel, right on the River and next door to an excellent restaurant!
I liked how it was close to the water. And rooms where quiet
The front desk customer service was excellent. But, the room was not only old (which I expected), but it was not clean. There were splash stains on the bathroom mirror and my white socks turned grey from walking on the carpet. I think that it would be a good idea to put laminate in a hotel that caters to people who are fishing and being outdoors and that accepts dogs. Next time I go to swim with the manatees in Crystal River I think I'll stay in a nicer hotel out-of-town and drive in to do the manatee adventure.
This hotel was a very nice and clean place to stay.
Nancy, thank you for taking the time to review your stay with us. I can't wait to share your rating with my team. I hope that you will choose to stay with us again in the future.