The room was disgusting and when I told the front office they said someone would get back with me and I still haven't heard anything a week later
The staff was definitely very friendly and helpful. The breakfast was nice and not the same thing every day. Also, the worker serving breakfast was amazing. Loved the size of the room, just not skylights right above the bed.
Convenient location, yet quiet!
We enjoyed are short stay, restaurants very close.
Easy and fast check in and out. Friendly staff.
Liked Location and view Did not like construction
Our air conditioner was super loud, fridge super loud, small beds but comfortable, toilet liked to keep running, a little more cleaning needed, faucet leaked, pool area nice, restaurant next door very good, manatees at end of dock-amazing! Not bad not good, for location, would probably stay again.
Room #1 had water running down the wall from AC unit, smelled of mold and had an industrial fan blowing at the wall to dry fresh paint. Replacement room was clearly a smoker's room even though we had requested non-smoking. Room #3 was adequate. Very large room with kitchenette. Tiny bathroom. Friendly and helpful front desk staff.
Had an excellent stay although they had some changes from the last time we were there. I wish they had boats to rent and tiki bar was no longer there which made it a resort that it states. Will be going back next month
It was quiet and comfortable. Room toilet did not work properly. Nothing that a good service staff could fix quickly.
The staff makes this property excellent. Everyone of them that I encouintered went out of their way to be helpful. The maintenance people even went yo an adjacent building to get ice for me because the nearest machine is out of order.
The people next door got into a terrible vicious fight where we had to call the cops, and arrests were made. Very disturbing and no sleep. It wasn’t the clerks fault of course but they never answered the phone when we called to report it. It escalated until the man was strangling the woman. Between cops and ambulances, if the desk would have answered our many phone calls it could have all been avoided. Now they are cleaning up blood all over. It was a terrible experience!
We loved that it was right on the water. The hotel is old and definitely needs to be updated. That being said it was clean and we had no problems.
Very nice hotel, right on the River and next door to an excellent restaurant!
I liked how it was close to the water. And rooms where quiet
The front desk customer service was excellent. But, the room was not only old (which I expected), but it was not clean. There were splash stains on the bathroom mirror and my white socks turned grey from walking on the carpet. I think that it would be a good idea to put laminate in a hotel that caters to people who are fishing and being outdoors and that accepts dogs. Next time I go to swim with the manatees in Crystal River I think I'll stay in a nicer hotel out-of-town and drive in to do the manatee adventure.
This hotel was a very nice and clean place to stay.
Located within a 5-minute walk of Crystal River Preserve State Park, Best Western Crystal River Resort is within a 15-minute stroll of Hunter Spring Park. This 114-room hotel has conveniences like free breakfast, a marina, and an outdoor pool.
Free continental breakfast is included with your stay.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
Guests staying at Best Western Crystal River Resort enjoy access to a marina, an outdoor pool, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a spa tub, conference space, and a business center.
The room was disgusting and when I told the front office they said someone would get back with me and I still haven't heard anything a week later
The staff was definitely very friendly and helpful. The breakfast was nice and not the same thing every day. Also, the worker serving breakfast was amazing. Loved the size of the room, just not skylights right above the bed.
Convenient location, yet quiet!
We enjoyed are short stay, restaurants very close.
Easy and fast check in and out. Friendly staff.
Liked Location and view Did not like construction
Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the location and view but were sorry to hear there were some issues with construction. We are working on that issue.
Our air conditioner was super loud, fridge super loud, small beds but comfortable, toilet liked to keep running, a little more cleaning needed, faucet leaked, pool area nice, restaurant next door very good, manatees at end of dock-amazing! Not bad not good, for location, would probably stay again.
Thank you for your feedback.
Room #1 had water running down the wall from AC unit, smelled of mold and had an industrial fan blowing at the wall to dry fresh paint. Replacement room was clearly a smoker's room even though we had requested non-smoking. Room #3 was adequate. Very large room with kitchenette. Tiny bathroom. Friendly and helpful front desk staff.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.