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Most reviews I had read of hotels in Copenhagen prepared me for the poor customer service. Our check-in was less than cordial. They tried to change the rate on us at check in and charge us more than the price we had secured online. When I mentioned it was not the rate I had confirmed, she promptly changed it back. We paid for a triple and were given a TINY room with a king bed and a rollaway bed. I called the front desk and asked if there was any possibility of moving rooms. While I was talking she hung up on me after say she would see what she could do. I assumed that meant she would do nothing and I was correct. So, understand the front desk staff here is absolute rubbish. Meanwhile, we had a problem with a lightbulb not working and I mentioned it to the housekeeping crew on my floor and it was immediately replaced. The support staff was stellar. The bed linens are not cotton but some polyester blend. Shocking in a hotel on any note these days. The bathroom was spacious by European standards and had a large window with views of Tivoli Gardens and the Central Train Station. (The room had the same views.) Both the room and bathroom were quite bright due to the windows. We chose to have the buffet breakfast paid for in advance with our room. The breakfast is a lovely large spread. It offers many varied choices and though we are light eaters we enjoy the variety offered.
Delightful small hotel with very helpful desk clerks. Nice hot rolls hung on our door in the morning.
Amazing location. Great staff. The tv situation is not good. No English news stations. location is perfect !!
Overall pretty good hotel. Good location and nicely furnished room. Bathroom was old and needs renovation. Breakfast was pretty crowded and food items get removed promptly at 10 am, followed by vacuum cleaners all around.