- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- Debit cards aren't accepted.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
The Square
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 107 reviews
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Recent guest reviews
Enjoyed our stay. There were lots of restaurants nearby, close to main train station, Tivoli, Info Center and the Hop On Hop Off bus. Had the International New York Times available daily complimentary! Very good access to WiFi.
Very clean and prime location, close to everything, Tivoli is just across the street. Can't complain.
Treated well. Wish they had a restaurant or more lounge space.
Centrally located hotel with all the amenities. Easy access to both central station and Tivoli. The staff was excellent and very friendly.
I was very satisfied with my stay at The Square Hotel. Great location, staff are friendly and helpful especially Nicholas and Christian. The room is single so it's small but it's clean and comfortable. I highly recommend this hotel.
Very good location - could easily walk through the Old City. VERY friendly and helpful staff. Everything was clean but had a bit of funny smell. Still very nice place for exploring city.
The staff was very helpful about finding tours and getting around. They were friendly and able to assist us in our needs. The room was small as in all Scandinavia, but it was enough. This hotel is close to Tivoli Gardens and many restaurants and traffic and can be noisy if you have the windows open. When windows are closed, it is fine.
They are heartless. Bad cancellation policy.
the best about this hotel is location. Breakfast was OK, nothing special. The room service was not good. from 7 days stays only 3 times roomed was cleaned.... Once I let from desk to know about the issue. The next day the same, room was not cleaned. The towels were replaced daily and nothing else.
If they tell you the room may be ready before 3pm - it won't. They check everyone in at exactly 3pm - a madhouse of 30 people trying to check in with only 2 staff. First room had an angry occupant who chased us down the hall, thinking we were trying to break in. New room - Air cooling NOT working. It was fixed at the end of our second day there, however, they used a company called AB Air, and gave him a Master Room key. He walked in on us without knocking - NOT COOL. He cleaned the air filter and explained that he goes there every 3 or 4 months and cleans 10 - 15 filters when the hotel gets enough complaints to call him in.
Hotel is in a great location, just 5 minutes from Tivoli, but also easy to walk to Vesterboro, Nyhavn and even to the Rosenberg Castle, Botanical Gardens, etc. Staff is friendly. Breakfast is fine. We had a room for three (our child slept on a foldaway bed, so the room was a bit crowded, but other than that...no complaints.
Dowdy from the outside, the hideous lobby decor suggests a collision between an Apple store and a truck full of chrome that has coupled with faux-skin-covered sofas as well. However, the Square is central and has surprisingly good rooms and fittings. The cleaning service is excellent but when I contacted the front desk to ask for coffee cups that were missing from the room on more than one occasion, one of them suggested that I come downstairs and collect them. The hotel lobby and elevators have posters that promote the use of the lounge. When I went there to write my diary, I was aggressively and rudely interrogated by a staff who could barely articulate her contempt and anger at my presence. Instead of explaining that the lounge was off limits she demanded my room number which I gave her. She went away and returned and again demanded my room number without apologizing for having to ask it again. When I told her I found the tone of her voice offensive she laughed. Very crude display of racist xenophobia that unfortunately defines the Denmark of today.
Great location! Easy walking to alot of tourist sites and dining options. Nice staff (some of them anyway). Breakfast wasn't included so can't speak to that. Very Modern lobby, but no bar to speak of, just 2 stools at a counter next to the check-in desk, so not a place you want to hang out in or have a relaxing drink after a long day. Rooms are a decent size for Europe, had a small couch. Rooms are OK, nothing special - bad lighting as I was on the street level with buildings across I couldnt open the curtains, so very dark overall. Furnishings were OK, budget type. Amenities were lacking a bit (hotel price wasnt cheap!). Kettle to make basic tea/coffee but no milk or creamer only powder type. If you wanted black tea or more sugar, you had to go down to the lobby and get it yourself as the room service people don't have it. Bathrooms were the modular type but very clean and spacious, though tough stepping in & out of tub if u r short & no non-skid mats to help. The staff were inconsistent, some were very very nice and helpful while others were unpleasant, no smiles, bordering on rude. Was also very expensive for what the hotel was, they say they are 4 star. I'd say 3 star realistically.
We booked a triple room for 3 adults. The room would be too small as a double, let alone triple. Also the room was not clean - crumbs on floor, toilet seat dirty. When requesting another rooms answer was that hotel was fully booked. But they sent someone to clean bathroom right away.
Everything is good except it is small. The location could not be better.
The hotel is located within walking distance of most sites. The rooms are comfortable, clean and good size with comfortable beds. There is no aircondition . The vent just blows fan like cool air. The bath and shower are tastefully remodeled. The best part about this hotel is Christen at the front desk . He was very professional, pleasant and friendly . It seemed like he truly enjoys his job and is happy to assist the guests .He is a great asset to the hotel. Christen made our stay A LOT more enjoyable and memorable . Thanks so much:)
very small rooms, tiny beds, but very clean and very good location, definitely would go back
We stayed at the Square four nights over Thanksgiving with our son and his girlfriend and had a great time. The hotel is very close to the central train station and Tivoli Gardens which were decorated for Christmas as was the hotel and entire city. Rooms were small but comfortable and clean. Breakfast was not included in our package but we sampled it one morning and it was very good. Otherwise, there are plenty of coffee shops and restaurants nearby for more serious dining. Staff was professional and accommodating final bill had a couple of discrepancies and they happily decided in our favor--no argument. We would stay here again.
Fantastic hotel. I highly recommend this to fellow travelers.
This is a nice modern hotel in the center of Copenhagan. Easy accept to Tivoli, the Stroget.
Hotel highlights
- Steps from Tivoli Gardens and City Hall Square
- Free WiFi in rooms and public areas
- Bar/lounge
- 24-hour business center
The Square is adjacent to popular attractions such as Tivoli Gardens and City Hall Square. This 4-star hotel has 268 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a 24-hour business center. It's in central Copenhagen and also a short walk from Stroeget and National Museum of Denmark.
Dining
For your convenience, a continental breakfast is served each morning for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Rooms
The 268 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
Property features
The Square features free WiFi in public areas, 2 meeting rooms, and a 24-hour business center. Self parking is available for DKK 320 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.
Guest reviews for The Square
across the street from city square
Everyone
Enjoyed our stay. There were lots of restaurants nearby, close to main train station, Tivoli, Info Center and the Hop On Hop Off bus. Had the International New York Times available daily complimentary! Very good access to WiFi.
Everyone
Very clean and prime location, close to everything, Tivoli is just across the street. Can't complain.
Review comment
Helle Røber responded on Feb 6, 2018
Dear Guest Thank you for your review. I am glad that you enjoyed your stay with us, and hope to have the pleasure to welcome you back someday. Best Regards Helle Salling Røber Reservation Manager
central good price
Everyone
Treated well. Wish they had a restaurant or more lounge space.
Review comment
Ali Özdemir responded on Feb 5, 2018
Dear Guest Thank you for your review. I am glad that you enjoyed your stay with us. We offer a large lobby area at the front desk where you can enjoy a drink or two. But we can also offer lounge access on the 6th floor, if you book an Executive room. Best Regards Ali Özdemir Restaurant Manager
fantastic location and great experience
Everyone
Centrally located hotel with all the amenities. Easy access to both central station and Tivoli. The staff was excellent and very friendly.
Review comment
Helle Salling Røber responded on Oct 9, 2017
Dear Guest Thank you for your review. I am glad that you enjoyed your stay with us, and hope to be able to welcome you back someday. Best Regards Helle Salling Røber Reservation Manager
excellent hotel
Everyone
I was very satisfied with my stay at The Square Hotel. Great location, staff are friendly and helpful especially Nicholas and Christian. The room is single so it's small but it's clean and comfortable. I highly recommend this hotel.
Review comment
Jens Wittendorff responded on Oct 9, 2017
Dear Ofelia Thank you for your feedback. I am glad that you enjoyed your stay with us, and will be sure to pass along your compliments to Nicolas & Christian. We hope to be able to welcome you back someday. Best Regards Jens Wittendorff General Manager
Everyone
Very good location - could easily walk through the Old City. VERY friendly and helpful staff. Everything was clean but had a bit of funny smell. Still very nice place for exploring city.
Review comment
Helle Salling Røber responded on Sep 21, 2017
Dear Guest Thank you for your feedback. I am glad that you enjoyed your stay with us and hope to see you back again someday. Best regards Helle Salling Røber Reservation Manager
central hotel
Everyone
The staff was very helpful about finding tours and getting around. They were friendly and able to assist us in our needs. The room was small as in all Scandinavia, but it was enough. This hotel is close to Tivoli Gardens and many restaurants and traffic and can be noisy if you have the windows open. When windows are closed, it is fine.
Review comment
Helle Salling Røber responded on Sep 12, 2017
Dear Melinda Thank you for your feedback. I am glad that you enjoyed your stay with us, and hope to see you back someday. Best Regards Helle Salling Røber Reservation Manager
heartless people.
Everyone
They are heartless. Bad cancellation policy.
Review comment
Helle Salling Røber responded on Sep 8, 2017
Dear Gerri Thank you for your feedback. We offer non-refundable reservations, and flexible reservations, which can be cancelled up until 12 noon on the day of arrival. Best Regards Helle Salling Røber Reservation Manager
good location
Everyone
the best about this hotel is location. Breakfast was OK, nothing special. The room service was not good. from 7 days stays only 3 times roomed was cleaned.... Once I let from desk to know about the issue. The next day the same, room was not cleaned. The towels were replaced daily and nothing else.
Review comment
Helle Salling Røber responded on Sep 7, 2017
Dear boby Thank you for your review. I am sorry that the hotel did not quite live up to your expectations. Stay over rooms are cleaned every day, but bedsheets will only be replaced every second day. This is stated in The Square book on the desk in the room. Here it is also stated that if you wish to have the room cleaned more often or the bedsheets being replaced more often, you are welcome to let us know during your stay. Best Regards Helle Salling Røber Reservation Manager
location good: service, staff & room lacking
Everyone
If they tell you the room may be ready before 3pm - it won't. They check everyone in at exactly 3pm - a madhouse of 30 people trying to check in with only 2 staff. First room had an angry occupant who chased us down the hall, thinking we were trying to break in. New room - Air cooling NOT working. It was fixed at the end of our second day there, however, they used a company called AB Air, and gave him a Master Room key. He walked in on us without knocking - NOT COOL. He cleaned the air filter and explained that he goes there every 3 or 4 months and cleans 10 - 15 filters when the hotel gets enough complaints to call him in.
Review comment
Jens Wittendorff responded on Jun 7, 2017
Dear Robert Thank you for your feedback. We always do our utmost to offer rooms prior to 3pm, but as you have mentioned yourself, we cannot guarantee this. This is due to the fact that the housekeeping department needs time to clean the rooms after check out at 12:00. In regards to the experience you have had with the aircooling maintenance guide, it is completely untrue what he said to you, furthermore is it completely unacceptable that the person in question has entered the room without knocking. Please be assured that I will personally follow up on this matter. Best Regards Jens Wittendorff General Manager
Dear Maris I am glad that you enjoyed your stay with us, and that you especially enjoyed our lounge. We hope to have the pleasure to welcome you back someday. Best Regards Ali Özdemir Restaurant Manager