Standard Double or Twin Room
from $184
The Square
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 98 reviews
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Recent guest reviews
If they tell you the room may be ready before 3pm - it won't. They check everyone in at exactly 3pm - a madhouse of 30 people trying to check in with only 2 staff. First room had an angry occupant who chased us down the hall, thinking we were trying to break in. New room - Air cooling NOT working. It was fixed at the end of our second day there, however, they used a company called AB Air, and gave him a Master Room key. He walked in on us without knocking - NOT COOL. He cleaned the air filter and explained that he goes there every 3 or 4 months and cleans 10 - 15 filters when the hotel gets enough complaints to call him in.
Hotel is in a great location, just 5 minutes from Tivoli, but also easy to walk to Vesterboro, Nyhavn and even to the Rosenberg Castle, Botanical Gardens, etc. Staff is friendly. Breakfast is fine. We had a room for three (our child slept on a foldaway bed, so the room was a bit crowded, but other than that...no complaints.
Dowdy from the outside, the hideous lobby decor suggests a collision between an Apple store and a truck full of chrome that has coupled with faux-skin-covered sofas as well. However, the Square is central and has surprisingly good rooms and fittings. The cleaning service is excellent but when I contacted the front desk to ask for coffee cups that were missing from the room on more than one occasion, one of them suggested that I come downstairs and collect them. The hotel lobby and elevators have posters that promote the use of the lounge. When I went there to write my diary, I was aggressively and rudely interrogated by a staff who could barely articulate her contempt and anger at my presence. Instead of explaining that the lounge was off limits she demanded my room number which I gave her. She went away and returned and again demanded my room number without apologizing for having to ask it again. When I told her I found the tone of her voice offensive she laughed. Very crude display of racist xenophobia that unfortunately defines the Denmark of today.
Great location! Easy walking to alot of tourist sites and dining options. Nice staff (some of them anyway). Breakfast wasn't included so can't speak to that. Very Modern lobby, but no bar to speak of, just 2 stools at a counter next to the check-in desk, so not a place you want to hang out in or have a relaxing drink after a long day. Rooms are a decent size for Europe, had a small couch. Rooms are OK, nothing special - bad lighting as I was on the street level with buildings across I couldnt open the curtains, so very dark overall. Furnishings were OK, budget type. Amenities were lacking a bit (hotel price wasnt cheap!). Kettle to make basic tea/coffee but no milk or creamer only powder type. If you wanted black tea or more sugar, you had to go down to the lobby and get it yourself as the room service people don't have it. Bathrooms were the modular type but very clean and spacious, though tough stepping in & out of tub if u r short & no non-skid mats to help. The staff were inconsistent, some were very very nice and helpful while others were unpleasant, no smiles, bordering on rude. Was also very expensive for what the hotel was, they say they are 4 star. I'd say 3 star realistically.
We booked a triple room for 3 adults. The room would be too small as a double, let alone triple. Also the room was not clean - crumbs on floor, toilet seat dirty. When requesting another rooms answer was that hotel was fully booked. But they sent someone to clean bathroom right away.
Everything is good except it is small. The location could not be better.
The hotel is located within walking distance of most sites. The rooms are comfortable, clean and good size with comfortable beds. There is no aircondition . The vent just blows fan like cool air. The bath and shower are tastefully remodeled. The best part about this hotel is Christen at the front desk . He was very professional, pleasant and friendly . It seemed like he truly enjoys his job and is happy to assist the guests .He is a great asset to the hotel. Christen made our stay A LOT more enjoyable and memorable . Thanks so much:)
very small rooms, tiny beds, but very clean and very good location, definitely would go back
We stayed at the Square four nights over Thanksgiving with our son and his girlfriend and had a great time. The hotel is very close to the central train station and Tivoli Gardens which were decorated for Christmas as was the hotel and entire city. Rooms were small but comfortable and clean. Breakfast was not included in our package but we sampled it one morning and it was very good. Otherwise, there are plenty of coffee shops and restaurants nearby for more serious dining. Staff was professional and accommodating final bill had a couple of discrepancies and they happily decided in our favor--no argument. We would stay here again.
Fantastic hotel. I highly recommend this to fellow travelers.
This is a nice modern hotel in the center of Copenhagan. Easy accept to Tivoli, the Stroget.
Everybody was nice and friendly. The phone service to the front desk was a little slow other than that everything was fine.
Convenient location. This is my second time staying here. I would return. Good Value. Breakfast buffet so so. I wish the restaurant would offer more and better breakfast items, including more warm food.
Just as expected, a great location and the bicycles being available right there is a big plus
Great hotel is a prime location. I would certainly stay here again.
The hotel is very good, but the breakfast is very expensive and with few options . At check in they charge the guest's card a deposit of value for extra expenses . In time to hit the account if you do not inform the payment of the bond they do not discounting . It seems bad faith. In the ahcei very good hotel. Very well located. I recommend.
5-10 minutes walk from the train station and situated in the City Hall Plaza, the hotel is modern and very cosy. Breakfast can look a little bit expensive, but maybe getting it it's worth, since you can pay 50 DKK for a coffee and croissant downstairs, at a coffee shop, and leave hungry. I recommend the hotel with no hesitation. I was pleasant surprised at the airport arrivals when stopping at the Information Centre to ask for a city map and directions to the hotel. The clerk's answer when I mentioned the name was Good hotel. Great pick. Just pay attention when making a reservation and pick no-smoking room. The hotel has at least one floor with no-smoking signs at the door rooms, so they welcome smokers. Plus people use to smoke in the rooms (our first room had a bad tobacco odor even if it was no-smoking and we asked for a different one).
The location is convenient to Tivoli Gardens and lot of restaurants and bars. The hotel rooms are small but clean and well maintained. Great for business and leisure travel.
This was the fourth hotel on this trip. (The other three were in Italy.) It was by far the most luxurious.
The Square is clean and comfortable, and the staff are extremely helpful and nice. I asked for a different room as I had trouble with the noise from the street, and they immediately relocated me to a beautiful courtyard room. The location of this hotel is excellent.
Hotel highlights
- Steps from Tivoli Gardens and City Hall Square
- Free WiFi in rooms and public areas
- Bar/lounge
- 24-hour business center
The Square is adjacent to popular attractions such as Tivoli Gardens and City Hall Square. This 4-star hotel has 268 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a 24-hour business center. It's in central Copenhagen and also a short walk from Stroeget and National Museum of Denmark.
Dining
For your convenience, a continental breakfast is served each morning for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Rooms
The 268 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
Property features
The Square features free WiFi in public areas, 4 meeting rooms, and a 24-hour business center. Self parking is available for DKK 320 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.
Guest reviews for The Square
location good: service, staff & room lacking
Everyone
If they tell you the room may be ready before 3pm - it won't. They check everyone in at exactly 3pm - a madhouse of 30 people trying to check in with only 2 staff. First room had an angry occupant who chased us down the hall, thinking we were trying to break in. New room - Air cooling NOT working. It was fixed at the end of our second day there, however, they used a company called AB Air, and gave him a Master Room key. He walked in on us without knocking - NOT COOL. He cleaned the air filter and explained that he goes there every 3 or 4 months and cleans 10 - 15 filters when the hotel gets enough complaints to call him in.
Everyone
Hotel is in a great location, just 5 minutes from Tivoli, but also easy to walk to Vesterboro, Nyhavn and even to the Rosenberg Castle, Botanical Gardens, etc. Staff is friendly. Breakfast is fine. We had a room for three (our child slept on a foldaway bed, so the room was a bit crowded, but other than that...no complaints.
Review comment
Helle Røber responded on Jun 2, 2017
Dear Guest Thank yu for your feedback. I am glad that you enjoyed your stay with us, even though rooms in Scandinavia can be a bit small compared to other countries. Best Regards Helle Salling Røber Resrevation Manager
centrally located hotel from business travellers
Everyone
Dowdy from the outside, the hideous lobby decor suggests a collision between an Apple store and a truck full of chrome that has coupled with faux-skin-covered sofas as well. However, the Square is central and has surprisingly good rooms and fittings. The cleaning service is excellent but when I contacted the front desk to ask for coffee cups that were missing from the room on more than one occasion, one of them suggested that I come downstairs and collect them. The hotel lobby and elevators have posters that promote the use of the lounge. When I went there to write my diary, I was aggressively and rudely interrogated by a staff who could barely articulate her contempt and anger at my presence. Instead of explaining that the lounge was off limits she demanded my room number which I gave her. She went away and returned and again demanded my room number without apologizing for having to ask it again. When I told her I found the tone of her voice offensive she laughed. Very crude display of racist xenophobia that unfortunately defines the Denmark of today.
good location. decent tourist hotel.
Everyone
Great location! Easy walking to alot of tourist sites and dining options. Nice staff (some of them anyway). Breakfast wasn't included so can't speak to that. Very Modern lobby, but no bar to speak of, just 2 stools at a counter next to the check-in desk, so not a place you want to hang out in or have a relaxing drink after a long day. Rooms are a decent size for Europe, had a small couch. Rooms are OK, nothing special - bad lighting as I was on the street level with buildings across I couldnt open the curtains, so very dark overall. Furnishings were OK, budget type. Amenities were lacking a bit (hotel price wasnt cheap!). Kettle to make basic tea/coffee but no milk or creamer only powder type. If you wanted black tea or more sugar, you had to go down to the lobby and get it yourself as the room service people don't have it. Bathrooms were the modular type but very clean and spacious, though tough stepping in & out of tub if u r short & no non-skid mats to help. The staff were inconsistent, some were very very nice and helpful while others were unpleasant, no smiles, bordering on rude. Was also very expensive for what the hotel was, they say they are 4 star. I'd say 3 star realistically.
room size of a shoe box
Everyone
We booked a triple room for 3 adults. The room would be too small as a double, let alone triple. Also the room was not clean - crumbs on floor, toilet seat dirty. When requesting another rooms answer was that hotel was fully booked. But they sent someone to clean bathroom right away.
very decent hotel.
Everyone
Everything is good except it is small. The location could not be better.
can't beat the location.
Everyone
The hotel is located within walking distance of most sites. The rooms are comfortable, clean and good size with comfortable beds. There is no aircondition . The vent just blows fan like cool air. The bath and shower are tastefully remodeled. The best part about this hotel is Christen at the front desk . He was very professional, pleasant and friendly . It seemed like he truly enjoys his job and is happy to assist the guests .He is a great asset to the hotel. Christen made our stay A LOT more enjoyable and memorable . Thanks so much:)
not bad for 2 nights stay
Couples
very small rooms, tiny beds, but very clean and very good location, definitely would go back
great thanksgiving getaway
Couples
We stayed at the Square four nights over Thanksgiving with our son and his girlfriend and had a great time. The hotel is very close to the central train station and Tivoli Gardens which were decorated for Christmas as was the hotel and entire city. Rooms were small but comfortable and clean. Breakfast was not included in our package but we sampled it one morning and it was very good. Otherwise, there are plenty of coffee shops and restaurants nearby for more serious dining. Staff was professional and accommodating final bill had a couple of discrepancies and they happily decided in our favor--no argument. We would stay here again.
copenhagen trip
GetawayWithFriends
Fantastic hotel. I highly recommend this to fellow travelers.
Dear Robert Thank you for your feedback. We always do our utmost to offer rooms prior to 3pm, but as you have mentioned yourself, we cannot guarantee this. This is due to the fact that the housekeeping department needs time to clean the rooms after check out at 12:00. In regards to the experience you have had with the aircooling maintenance guide, it is completely untrue what he said to you, furthermore is it completely unacceptable that the person in question has entered the room without knocking. Please be assured that I will personally follow up on this matter. Best Regards Jens Wittendorff General Manager