Hotels in Latta

"First, it is much more run down than we remembered. Half of the toaster didn’t work downstairs the first time we stayed here and they didn’t have any syrup for waffles but the bed was comfortable enough because we were exhausted from moving our father to a nursing home. The lady serving the continental breakfast was precious though. Front desk attendant was not friendly or cordial but assigned our room and we went up. We did book a “suite” but walked in and it was just dingy. Ripped carpet, a bed that looked like it could’ve been not totally remade and doors to an adjoining room-full of extremely loud obnoxious people cursing and talking about smoke where they were going to smoke (and I don’t think cigarettes). We turned around and walked right back out of that room, asked to check out and requested a refund. The girl at the front desk barely said anything. I told her I had contacted Expedia to voice a complaint and request a refund. She AND Expedia said I would need to follow up. We made a recording of the noise next door. If I do not receive a refund I will no longer be booking travel through Expedia. I expected you guys to say, absolutely no problem, we will make sure the hotel either does not process your card or, we will ensure they issue you a refund. Exhausted, emotional, and our father passed the next morning. "

"The staff were extremely friendly and created a warm atmosphere despite the unusually cold weather outside!"

"The cleanliness of the rooms, lobby, and the grounds. Staff was very helpful."