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Stayed at tis lousy hotel for almost 1 week. Firstly when checking in the hotel, the front line treats u as though u r invisible. They r very very rude. No manners when speaking to guess. The food is the worst. The food taste so stale.
Worst hotel on the price being charged. Uncomfortable bed, unclean carpets, rude front office, basic breakfast. Handling of staff like a guest house. Location is good so they take advantage of this. Very bad staff.
Hotel Sentral is located in the heart of the city and can easily catch a train from Airport to hotel in 30 minutes and Room and Hotel is good and maintains is also good and I always pefer to stay for business stay in Kuala Lampur
Checked-in reception without any smile or welcoming. 2. Room had cockroaches. Caught 4 small ones as proof. Changed rooms without apologies and I had feeling that there was complicity. I will not stay there again.
Stayed a few times everytime I visit KL This time round staff attitude really upsad me Me and me friend were there for my birthday celebration. Upon arriaval about 7pm at counter male staff did not greet or smile ... he pointed his colleague beside after I told him that I wish to check-in... the lift was smelly. I have been given room 424 & 426 as compared to pass few stay our rooms this time round do not equip with safety box & mini-bar. My room 424 not even comes with “do not disturb” card. I have called front desk and requested for the card but after 25min.. nothing happened. On check-out day I went out for breakfast with my friend and return to hotel about 11.15am. We realized that our card has been deactivated. I went to look for staff at front counter. Male staff did not apologize for what happen or explain what happened to my card and informed me that check-out after 12.30pm will be additional charge. And he confirm my check-out time by asking me what time will I check-out then informed me that he will reactivate my card for me to enter my room. If the check-out timi g is 12noon does this mean that all key card will be deactivated before 11.15am ir even earlier than that? Hopefully this is not a usual practice that your staffs deactivate room card before 11.30am. Felt very upsad this time round staying at Sentral hotel. Staffs were great for pass few stay....
The lift was smelly might be due to the septic tank underneath the building. Room was small and a bit congested for couple. Very basic amenities and shouldn't rate as 3 stars. Cleanliness can be improved further.
Pros: 1) Good location 2) self service laundry just opposite the hotel 3) complimentary parking for in-house guests 4) cheap price — but price tells the quality Cons: 1) old facilities, totally different from the photos 2) I requested high floor & non smoking room but gave me the first room at 2nd floor & there is ashtray with many cigarette burst marks on the carpet 3) breakfast just so-so and not many varieties 4) housekeeper not well trained — when he moved the extra bed that we requested to combine with the queen size bed, there were rubbish under the queen size bed, he used his hand to sweep into the bed instead of pick the rubbish up!! I asked him vacuum the floor and he acted didn’t listen what I said. 5) dirt stain found on the pillow 6) No amenities provided 7) No mineral water provided, but there are water fountains on every floor just in front the lift 8) no tissue in the room, luckily got half roll of toilet paper 9) total 8 babies cockroaches found in the first room at 2nd floor 10) changed another room to 7th floor, found another teenage cockroach in less than 5 mins. I hope to cancel and get full refund but cannot, so changed the third room at 15th floor. Luckily didn’t found any cockroach but I cannot sleep well due to scared of cockroaches and worried they follow me go home. 11) no pest control treatment for the rooms
The hotel is in Brickfields (Little India) area and just a few meters from the NU Sentral and KL Sentral. Hence it is superbly connected with the public transport. The best part is water dispensers on each floor, you can fill in your water bottles from them and don't have to pay anything. The hotel does not even charge any security deposit like high end hotels. The lifts are quick. The room size is a little small hence you get a very limited shower area however the shower pressure is pretty good. The bathroom doors don't have locks. There are umpteen options of Indian food nearby and international food chains in the malls hence no worries on that front. The breakfast is decent with 2-3 vegetarian options as well however the ice tea and orange juice provided are super watery. For the amenities provided, the price can be a little lower but the location makes up for it somewhat, also there always cheaper options available.
I stayed 4 days. All these days they provided the same variety of morning breakfast that too it was not good. That don't even provide water bottles. Worst reception experience i ever had. Dont stay here
First night stayed in room 415 have poor aircondition they provided a fan i have not slept well next day they changed to 1009 it was with bad smell, break fast poor have no option only Malay food I have not taken.
Hotel Sentral Kuala Lumpur is adjacent to popular attractions such as NU Sentral and Kuala Lumpur Sentral. This 192-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.
Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. Grab a bite to eat at the onsite restaurant or get an energy boost at the coffee shop/café.
Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries.
At Hotel Sentral Kuala Lumpur, guests have access to free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry.