Hotel Sentral Kuala Lumpur3.0 out of 5.0
Recent guest reviews
On a recent trip with my wife to KL we decided to stay at this hotel. The main deciding factor was that it was located in Little India and we were hopeful to see the Diwali festivities. The Hotel itself is one of the few high rise in the area and is much more appealing than the shanty looking hotels around it. The staff were pleasant and rooms cleaned daily. While the common areas like the corridors could do with some work, as they are musty and not brightly lit, the rooms are spacious, clean and offer a decent view of the city. (We could see the KL tower from our room on the 13th floor). Breakfast was included in our package but after the second day it became a little monotonous. While there are vegetarian options they are limited. The hotel is walking distance to New Little India where the shopping is wonderful and it has easy access to the KL Sentral station, money changers, spas, restaurants (mostly indian - from cheap to high end), a Seven Eleven and a great laundry in case you didn't pack enough clean undies. Overall the hotel has a very good location, the rooms are worth the money- though the beds could be better and the service was good. For anyone staying the the KL Sentral area, I would definitely recommend this hotel.
We requested a 6am check in after 13 hours of travelling, how ever when we arrived not only did the staff member have no idea who we were, he very rudely insisted that 6am check in is subject to availability, and if we wanted to check in early we would have to pay a RM100 fee. I asked if we could pay a fee and get in doesn't that mean a room is available, but he just kept insisting that we had to come back at 2pm, maybe 10/11am if we were lucky. When we did come back at 10am we spoke to the service manager who told us if we wanted an early check in we would have to pay RM80, but that we could leave our bags there if we wanted. When we finally came back around 1pm they let us check in, however insisted that we had only paid for one night and still needed to pay for the other night. I was confused and didn't understand, however he just kept pointing at the receipt and insisting that I needed to sign to agree to pay an extra night. I began to panic stating that the wifi wasn't working so I couldn't even check my account and he just kept telling me I'd only paid for one night. My partner just gave him the money so we could go up to our room. It turned out that we had only paid for 1 night, but I was not impressed. The room itself (10-3) was fine. Coffee was available but not tea or hot chocolate. Air con was very loud but worked ok. We had a wonderful view of over top of the city. Bed was very, very firm but looked clean. Wifi works ok but no log in required. Only 1/4 roll of toilet paper in the bathroom. TV has no USB ports so if you were planning to use those to charge your devices you will not be able to. Ultimately the room itself served the purpose, and it's very conveniently located to a lot of great stuff, but the service here was so shocking - not a smile, not a thank you, not even a "good day".
Rarely one come across a hotel like this who does not believe in humanity or hospitality.Leave aside welcome drink,they do not have the courtesy of offering a simple glass of water.A rude behaviour of front desk staff.How tour operator force innocent tourist to stay at such place.Hotels may be lacking in infrastructure but humanity,humility cost nothing.
I stayed for 1 month for my business trip , the location is really convenience , and about 2 mins walk to Chinese food court there really fair price and yummy but for breakfast at the hotel it's so boring and not very good and boring same menu almost everyday . but outside of hotel have 7/11 and few mini mart you can go , but don't expect they will be full option as other place, 7/11 here are like small shop in local place.
The biggest suite in the Hotal Sentral (Rm 1501) is far cheaper that a standard room in a 5-star hotel. It has a very large bedroom/sitting area with an adjacent dressing room and the usual en-suite. It had been recently painted and was very clean. The housekeeper was very conscientious. Breakfast (included) was 4-star standard. The Hotel Sentral is almost attached to Sentral rail station and monorail, so travel and communications are excellent, and is separated by a large modern shopping mall so that noise is not a problem. The reception/check out desk was understaffed at peak times which led to some grumpiness from the staff. This has been commented on in previous reviews. I will certainly stay in room 1501 again.
I stayed in the hotel for 3 days in the first week of September 2017. It is a budget hotel with basic amenities. Rooms are clean and well maintained , but the AC was non functional. (My friends had booked for the same days and they too had issues with the AC). It is located just 5-8 min walk from KL sentral, hence easily accessible. They charge a refundable deposit of 50MYR during checkin and a Non-refundable 10MYR per day tourism tax. I am not sure what that is for. If you just want a place to sleep after a day's roaming , this is a good bet.
The rooms we had, were on the 4th floor and then on a later visit 2nd floor. We had pre-booked the second visit and because it was only for 1 night, we suffered it. The walls of the rooms are filthy (spit stains), the TV was grainy. The Internet had no login, therefore it must not be secure. The breakfast was adequate but mainly of carbohydrate. At the lower floors we stayed in, the windows were opposite the Sentral Monorail Station. If you are a light sleeper, you will get woken up early by the Monorail, Traffic and the call to prayer from the mosque yards away from the hotel. On the plus point, there is an Indian restaurant that does delicious food very nearby. You can opt to breakfast there. There is a coined up laundry opposite. You can put your wash in, go to breakfast (25mins) and then pop back to dry (20mins). It is located in a transport hub, therefore easy to catch a train (which we did to Butterworth). NuMall is attached to Sentral KL.
I really had a great stay. It is extremely convenient, being located at the heart of Kuala Lumpur next to main railway station. The room was spacious and confortable and the service was awesome. I will definitely come back.
It's a budget hotel but the room is surprisingly spacious. It's near the monorail station so you can access the airport and town easily. You can find a lot of Indian restaurant nearby. Nice hotel for layover.
A budget Hotel located in KL . The location is convenient for business / official and sightseeing stay. I stayed for more than 10 days . There is less staff in this hotel and their service is average and did not see the urge to serve the customers. The room was complete with Flat screen tv, Electric kettle, tea making facilities, Locker, Mini fridge etc. However since the hotel is relatively old, the expected standard was not seen.WiFi was available and signal strength was good. Although the location was good, this is not the place to be if you are staying for shopping. Bukit Bintang area would be the best. There is a MONOrail station just 100 m across the road. Platinum Plaza Nu Sentral are closeby shopping attractions.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1413 reviews