Berjaya Times Square Hotel, Kuala Lumpur4.5 out of 5.0
Recent guest reviews
Great To Check In Yearly @ Berjaya Times Square Hote KL With Complimentary Of All This In Room Stuffs. Especially This Year 2017 Provides Handy's Phone With Unlimited Data + Free Local & International Calls Plus Others Great Stuffs. Wish To Suggest All Friends Whenever Comes Over To KL.... Berjaya Times Square Hotel Will Be The Perfect Choice. Recommended Club Premier Room That Values For Your Money.
Time of arrival indicated but hotel staff were not expecting us, why ask us to indicated out check in time if we can just walk in and expect same form of service? We paid BEFOREHAND Requested and PAID for extra bed which came only at night. Without pillows and blankets (which we had to request) Not informed of type of room received (different from room requested via online booking) TV not working. Had to request multiple times before we could use a working TV AND REMOTE. Room service non existent.
If you are ever in KL,Berjaya Time Square is one of the best choices there is. The location is one of the reason for choosing this hotel.It have the best shopping malls,alot of eateries and the kids will love the theme park.To even more enjoy your stay there i highly recommended a stay in their Club Premiere suite.The perks are amazing!You have a private lobby for check in/out.You can check in/out whenever you want to,there is no restriction.There is a private area for breakfast.They provide cocktail hour with amazing arrays of food from 5.30-7.30pm.I will definitely stay here again..no regrets.The staff are also super duper friendly and amazing!Kudos!
We had a 2 bedroom apartment for the four of us (Two adults and 2 grown children). The room was a very good size for the number of people and having three bathrooms was very convenient. The location of the hotel is pretty good and convenient to the monorail. We came from the airport and therefore it was a train ride and transfer to the monorail and only a couple of stops before you get there. However if you have four people like we did it was actually cheaper and easier to get an Uber, which we did on the way back to the airport. The facilities are reasonably good and the breakfast buffet is good although it is absolute chaos and you often have to queue for a table. The pool is only ok as it is not as big as it could be for the size of hotel and there is not much room to sit around it. Having the shopping mall attached to the hotel is convenient with access to food and a variety of shops. However if you want the top end shops and a greater variety then KL Sentral, which is on the monorail line, would be a better option.
We chose to stay at the Berjaya Times Square Hotel as they offered what appeared to be a nice family package with a 2 bedroom suite. But what we experienced was truly disgraceful. This hotel is over-priced,feels tired, service is atrocious, and definitely should have lost it's 5-star status a long time ago. Our rooms were large but very tired looking and frankly were disgusting. Our son found a pair of underwear under his bed and we had several piles of used tissues under our bed. Our bathroom had mold growing on the wall next to the vanity and the shower doors didn't look like they'd been cleaned in months. In addition, the logistics of the suite were lacking. The mini fridge didn't work and both televisions were lacking remote controls and consequently couldn't be operated. Also, the bedroom doors within the family suite had automatically closing doors with electronic key sensors on them which meant that the children kept locking themselves out of their bedroom while in the suite because their key was in the electrical cut-off switch on the wall in their bedroom. Who designs this stuff? Service was abysmal. We ordered a travel cot when we booked the hotel and reminded the check-in clerk who said it would be delivered right away. It arrived at 11:30pm after several reminder calls. Our exhausted 2-year old was very cranky and so were us adults. Breakfast wasn't any better - while the food wasn't bad it was an overcrowded affair with long lines. Also, a few items of cutlery on our table setting had been used but not washed. This pretty much ruined our appetite for breakfast and the hotel. And finally, the same key cards which operated our bedroom doors also allowed us to access our floor from the elevator- that is when the card reader in the elevator worked, which it didn't always requiring us to abandon the elevator on random floors in the hopes of catching another elevator with a working card reader. All in all, a disastrous and disappointing stay and we'd recommend that you stay at a different hotel while in KL. The service, quality and experience fell well below the astronomical room rates they charge.
My fourth visit to a Berjaya Hotel. Stayed in a 2 bedrooms deluxe.This is an incredibly cozy hotel. Cleanliness is undoubtedly good. Love the friendliness of the staffs and the ambience of the surrounding. Even though it is not brand new ,the room is almost in a perfect condition except will appreciate more if it is brighter with more lighting in the living and dining area. Spectacular view of KL tower and Petronas Twin Tower from the room. Will definitely stay again.
I chose Berjaya Times Square hotel to celebrate my birthday this year along with my son. This is our second time at this hotel and it never disappoints. There was a lovely birthday cake waiting for me in the room when we got back. The staff were all very helpful, friendly and courteous. My requests for early check in and out were accommodated graciously. The central location meant I could walk to most of the major shopping malls. The room was very comfortable too and the breakfast spread was to die for!! Overall the best birthday weekend I had. Thank you Berjaya Times Square staff and management!!
Stayed one night in a two bedroom suite. Room looks tired and housekeeping was not up to standard. Could still find hair (not just a strand or two) in the bathroom, cleaning cloth left behind, as well as can tab. As it was only for a night, my friends and I decided to let it go. The ultimate discovery was the next morning when we realised that there was a tampon stuck behind one of the beds. This is totally unacceptable. Front desk offered a free half day extension to make up for it, promising that when we get back, housekeeping will be done. When we went back to the room, the room was not done. The hotel was probably telling us - we are not bothered with service recovery. I would suppose this is the type of experience you would like to offer guests who are staying with you for the first and probably last time.
We stayed for 4 nights at The Berjaya Times Square Hotel, Lovely spacious room, comfortable large bed and view over the city. Good choice of food at breakfast. All the staff were very polite , professional and helpful. The location is good, close to the monorail and a short walk to the main streets. There is a lovely outdoor pool at the hotel where you can relax after a busy day sightseeing. Would definately stay again at the Berjaya Times Square Hotel.
We stayed at Berjaya Times Square hotel for three nights from 14th November till 17th November. The staff were all friendly & helpful. The room was spacious & clean. Tea & coffee making facilities in our room, large comfortable bed & tv. The bathroom was clean & clean towels were provided daily. Breakfast was excellent, large dining area with plenty of choice. The hotel is used by business people as well as tourists. There is a shopping mall between the two towers of the hotel which also has a small theme park complete with rollercoaster. The hotel is situated close to the monorail & it’s fairly easy to find your way around the city. When we arrived at the hotel we had to wait to check in. This was clear to us & we were fortunate enough to obtain a room about 1.30pm. After a very long journey & arriving at the hotel at 10.30am it would have been better if we could have had our room straight away(check in time is actually 3pm). Once we had our room everything else was fine. We would stay at the Berjaya again but would love to see an earlier check in.
- Walking distance to Pavilion Kuala Lumpur
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur is within a mile (2 km) of other popular sights such as Petaling Street. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petronas Twin Towers and Merdeka Square.
Enjoy dining at the hotel's 2 onsite restaurants: Big Apple Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 650 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are other standard amenities.
Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for MYR 318 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 2501 reviews