Berjaya Times Square Hotel, Kuala Lumpur4.5 out of 5.0
Recent guest reviews
Was here on a solo trip to KL, had a late check in, amazing customer service. great concierge team, amazing location. was on the 21st floor, what a view! only -tive was in the west wing, lost nearly a kg walking from reception to room! but cannot complain too much. had wifi, TV, hot water, amenities. Prompt service. left a box of chocolates for the staff member who checked me in. So professional, so courteous. her name was Siti. Thank you.Not only did i fall in love with KL, the hotel was amazing as well. Just dont make me walk so much!
There are dozens of fine hotels in Bukit Bintang, Kuala Lumpur's premier shopping district. Berjaya Times Square is a homegrown brand that can compete with the best international chains. I am pleased to report that the service i encountered was excellent, from the time i checked in at the reception desk to those in charge of housekeeping, at breakfast time and during checking out. The room we stayed in provided everything we needed, and it was nice that there was a key card already in the room so we did not have to face a dark and stuffy room upon entering. The view from the 30th floor was pretty breathtaking too. The hotel is conveniently linked to the Times Square Shopping Mall as well as to the KL Monorail which has stops in other parts of Bukit Bintang as well as around the city.
The hotel is Good, centrally located with a shopping complex, and other amenities like rail line and tourist centres close by. Only downside is that they have only standard size pillow so if you are particular about this sleep companion of yours like I am, remember to bring along your favourite pillow.
We have stayed in this hotel for the past few years whenever we visited KL. The premier rooms already look tired. Bedding felt old and worn-out. There was a blackout on 28 December from about 5pm and electricity was restored only at about 11pm. Don't know how this can happen in a hotel. We felt that the situation was not well managed. Although we like the location, not sure if we will stay there again.
Easy access as monorail (Imbi Station) is at the door steps. Shopping at Times Square mall is just next door. No worries if you forget to buy anything or good for last minute shopping. Nearby there’s an Indian restaurant (pandi restaurant) near Federal hotel offering all South Indian dishes. Jalan Alor is the street behind which comes into live in the evening. All types of food to suit your taste buds and the price is reasonable. Petaling street, central market are 2 monorail stops away. U can get off Pasar Seni station and walk a short distance to these places. Petronas tower observatory is a must place to visit. Regrettably, there are entrance fees being imposed on visitors unlike few years ago when there was free entry. Good hotel to relax and sight seeing. TV got no Sports channel offering EPL games. That’s the only regret I had to face.
Went for a night stay in this hotel with my family during the school holiday. Even though it is crowded, but still registration time doesn't takes much time with the help from friendly hotel staff there. The room were spacious with some special interior design, love the environment there. Easy to access to Time Square Shopping Center just right beside the hotel which you can access it using hotel card provided. Definitely will visit again in future.
We stayed as a family of 2 adults and 2 kids during 24-27th here. Here are our takeaways: + Location is right in middle of everywhere. This is center of the city. + Inside of Mall has lot of advantages. There is so much to shop, eat, and do lot of other stuff. + Room had good space to store luggage. - Staff was overstressed on Christmas weekend and could not serve on time. They should have anticipated and hired more temporary staff. - Airport transfers were way too expensive (4X more) than just getting taxi from airport. - No free breakfast option :(
We are planning to go back to Berjaya Times Square Hotel this March and was browsing through their available rooms for booking but was upset to find out that we were, without our KNOWLEDGE or CONSENT, downgraded to a Studio room. We booked for 6days 5nights stay from 24th Dec 2017 to 29th Dec 2017. Upon our arrival in the wee hours on the 25th Dec 2017, checking in was a breeze and was given Room 3513. It's a non-smoking room, so we decided to change to a smoking room. Called up their operator and was transferred to their Duty Manager. Was told that there's no available smoking room at that very moment and was promised a room change at 6pm. We agreed. And as promised, room change was done. We moved to Room 2620. Our stay was fantastic. Neat and clean room, clean toilet(as long as it's not disgusting, we are good to go), comfy bed, comfy pillows and everything was just perfect. Our kids had the best time in the bath tub! On the night of the 28th, we made our way to our comfy room only to find ourself in total darkness. The thought of having a nice hot bath after a whole day of awesomeness in Sunway Lagoon went down the drain, together with the power in our room. :) Our two sticky kids were whinning, perspiring on the bed without any aircondition. Called up the operator and was told that power was down since 1.5hrs ago and there is nothing the hotel could do on their end as it was not their fault, but its the Governments' fault. "#blameMalaysiaGovernment" Not knowing when this #blameMalaysiaGovernment saga is gonna last, the operator suggest us to have our dinner(which we already had), to go shopping(hello~ we had a full day of walking around and swimming) which part of we want to take a shower, pack our luggages, and turn in to bed early and checked out did the operator not understand? She did understand the check out part and gave us 30mins late check out the next day. Back to how we found out that we were downgraded without our knowledge/consent..... We booked and fully paid for a Superior Room for our stay from 24th Dec 2017 to 29th Dec 2017. And through their pictures, it's clear that we were given Studio Room instead of what we paid for. If it's not due to us wanting to switch to a smoking room, we would have been fooled and cheated and stayed in a downgraded room without any clue. The least the Receptionist that assigned our room could do is to have some basic respect,integrety and courtesy to inform us that we will be downgraded. Why on earth would we booked and paid for a Superior Room and given a Studio room instead. Firstly, it's dishonest. Secondly, it's disrespectful to not even have the courtesy to inform us. Here's the difference of Studio Room and Superior Room. 1. Price 2. Size of the room Studio Room: 549 sq. foot Superior Room: 613 sq. foot Being a hotelier once myself, never had i heard of such incident and honestly it is a shame such incident happened at your prestigious hotel.
Please note that whilst this hotel was better than average, I did not consider it to be "very good". However, there is no option for "good". We stayed at the Berjaya for 2 nights, then we went off into the jungle for 3 nights and returned to the Berjaya for another night. On the first occasion we stayed in room B3803 and on the second occasion we stayed in room B4020. Both rooms were identical. We considered this to be the perfect stop over hotel, particularly if you on a 25 hour fight to Oz, for the following reasons: Ease of getting a taxi at KL airport - On arrival at KL airport, just before you leave the arrivals hall (it seems to go on miles, so keep on walking down a slope until you get there), you will see a tiny little window on the right hand side. Go here and buy a voucher for your taxi into the City. It is a set price, so you wont be ripped off. Location - The Berjaya is known by everyone, so taxi drivers cannot get lost. It has a central city location. There is a mono rail stop below the hotel. In order to get a taxi from the hotel, do not get a taxi from outside reception (they will charge 10x more), but turn right and go to the main road and flag a cab down. Buses to Singapore also leave from here - make sure you pre-book on line. Rooms - huge, quiet rooms, with an oh so comfortable, large bed. Fridge, kettle, hairdryer, separate loo and bathroom, air con Views - we had a city view (which will disappear in time I should think, as a new building is going up alongside the hotel), but from the swimming pool you can see both the Menara Tower and the Petronas Towers. You therefore don't even need to leave the hotel to see the main sights! Facilities - fantastic dinners and breakfasts were served in the restaurant. The restaurant also has views of all the Towers, although it would have been better if the windows were cleaner. The main swimming pool is enormous. The hotel is adjacent to a massive shopping mall, where you can buy everything from Asian food to a memory stick. The laundry service was cheap and good. Lifts - NB you need to swipe your room card before using the lifts. They can sometimes take a few minutes to arrive, but generally, they were very quick. So, the downsides:- check in and check was a prolonged, painful process. There are very few chairs in reception for such a vast hotel, so your travelling partners are likely to be unable to sit down whilst you check in/out it seemed that reception tried to charge everyone twice for the newly introduced room tax - once on check in and again on check out. Either refuse to pay until check out or else hang on to your receipt rooms were tired the kitchenette in the rooms had no equipment except for a fridge and a kettle. A microwave and a couple of plates would have been great no extra blanket in the room no aircon in the lobby or the corridors - sweltering room service breakfast was a rip off - pay to eat in the restaurant. I paid RM15 for 3 bread rolls - no butter, no jam, no juice, just bread rolls
- bad checking in process . Only able to check in the room at 6.00pm - giving reason because of high occupancy . Err how long have you been in this industry , should already find a way to speed up everything or hv a courtesy perhap a free juices or something . Bad experience - staffs should be trained how to treats guests let the guest feel like there are in a 4-5 stars hotel . Better service from a 1 star hotel - waited almost like 2 hrs for a razor and a 1 whole night for a bath gel lol - my first bad experiences in what you claims as a 4-5 stars hotel - rate 1 star just for their huge room , pool and location - and please dont give reason *room not availble because of too many guest* thats not what i want to know .
- Walking distance to Pavilion Kuala Lumpur
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur is within a mile (2 km) of other popular sights such as Petaling Street. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petronas Twin Towers and Merdeka Square.
Enjoy dining at the hotel's 2 onsite restaurants: Big Apple Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 650 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are other standard amenities.
Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for MYR 318 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 2533 reviews