Berjaya Times Square Hotel, Kuala Lumpur4.5 out of 5.0
Recent guest reviews
checked in 4 nights for business trip. Room was spacious which allowed for better layout in the room. The staff was informative and friendly. Particularly love the location, which is very convenient for shopping and eating out. Nonetheless, the hotel does not provide parking for the guests where the guests would need to park at the shopping mall car parking lots, at a flat rate of RM10 per entry.
Stayed there after my business trip from the 14th to 16th. Dropping off took some time as the drop off point was filled with vehicles and the bell boys took quite some time to offload the luggages. Check in was smooth. The rooms look dated and in need of renovation. Location was good as Berjaya Times Square is just next door, and many places nearby. There is 2 drop off points, but 1 is blocked off by cones for whatever reason. Security guards are not helpful and dont bother to move the cones for guest who are dropping off or being picked up which will cause a jam behind. In my opinion the staff need to be more helpful for guests dropping off.
I just got to the hotel and while i was at concierge counter i ask the bellboy to access me to floor.the bellboy ask me to go to front desk for a new keycard.while i was in the counter i ask the lady name noora to give me new access card.she said i need to ask the owner to come down to get me to the room.i ask her to give me the new card and she said is the pnp procedure.i also work in the hotel before.by any chance she can call the room and ask my sister my relationship with her.but she still use the pnp procedure for the access key.then i go back to concierge counter for access to the room.someone help me and go back to the counter but the mimic of noora face surely dont want to assist me.and the bellboy name mr anwar help me through the lift.your hotel should not put the ego person infront of the counter.but surely housekeeping is better for his future position
Been here for 3D2N & stayed in family room. Positive: Room is spacious & have city view. Can see twin tower & KL tower. Negative: Slow service & were greeted with disorganisation. The receptionist was nervous & she cant even answer simple questions. Dirty amenities. Can see very clearly the dirt. The cups not clean properly. Toilet don't even have the hand bidet. A big NO-NO for me. Need to walk a super-long distance (with luggage) from reception to reach hotel room & vice versa. So irritated that the reception is on the far end of the building, while the hotels rooms are on another tower at the other end of the property.
Its a big hotel. They have 2 tower building. There lobby is also good!!!! You cannot go there without card... for entry to exit you meed toh card!! Hotel room is big and the view from the hotel is amazing!! I love the hotel but they cannot provide complimentary breakfast!
Nice hotel and easy to reach . Located in center of city . Neat looking room and amenities . iPhone for city guide good traveler service. Good view of city from high floor. Friendly staffs. Good food.
1. Berjaya Times Square full of scamsters. Especially the taxi queue outside, with the hotel guards colluding with taxi drivers to jack up price by 4-5 times. Worst was the Nepalese guard suggesting me the expected fare (with a spark in his eyes !) when I asked him to call a taxi from the queue nearby. And they wont really allow a GRAB or UBER driver to safely come to the hotel lobby. With luggage in hand, you will be trapped while exiting. 2.Another frustration is the nearby Monorail. You may feel its so hop-skip-jump to reach from hotel : wait & behold, if you miss one the next normally comes with 15-20 minute wait 3. You need to walk a super-long distance (with luggage) from reception to reach hotel room. Quite an irritation to find that the reception is on the far end of the building, while the hotels rooms are on another tower at the other end of the property. 4. Rooms are ok, and bed is comfortable. However, the fittings etc. are way old from late 1980s. Avoid it , if you are looking for a contemporary modern stay If you are fast-paced business traveller, typically running out of time during morning rush : Avoid staying here. There are better hotels around near Jalan Ramlee or KLCC
Stayed at this hotel for our honeymoon. After travelling for around 13 hours plus we were greeted with disorganisation. Our room was not ready and they had no knowledge of us being on honeymoon even though we had sent an email AND the travel agents had too. There was no complimentary upgrade which we know they are not obliged to offer us but our room was very very very far away from the lobby. The reception desk did not offer us any info and we had to ask for all basic details such as timings for breakfast and what time. We eventually got to the room to find that nothing special or complimentary had been laid out for us, surprising considering it was a five star hotel! When we enquired about this we were told there was an additional cost for this! To cut a long story short; we questioned this and after chasing up and complaining a few times to person to person we were finally given some swans and a fruit platter on our last day which would have been an initial nice first welcome but quite underwhelming having had to go through so much aggro for it in the first place. Our room was really hot as the air con was not working, we had to wait ages for somebody to come and fix the air con and then had to convince them that it wasn't working. Even then we were still not taken up for our request to change rooms to somewhere closer or an upgrade. We found that staff did not have great english or great communication. However saying all this, the hotel was in a good location, near places to eat, transport and main landmarks/attractions. Our hotel room did have an amazing view with the twin towers in sight. Breakfast was also amazing with vast amount of choice and live cooking stations. You must try the traditional malay tea and coffee served here!
Emailed them in advance to let them know we were celebrating our anniversary. When we checked in we were told we had been upgraded to honeymoon suite. We arrived in our extremely spacious room to find rose petals in bed and bath, swan towels and huge anniversary cake! The pool was huge but freezing (very nice to cool down though!). Always managed to get a sunbed at 4pm. Breakfast was very nice - constantly refreshed with fresh supplies - I can recommend the freshly cooked to order omelette! Very central hotel - can walk to everything. Can recommend walking to the Suria shopping center and watching the fountains in the evening.
We wanted to stay in the golden triangle area you are central for most things, the Berjaya hotel seemed to fit the bill, we were not disappointed check in was fast easy and friendly staff were wonderful, we were shown to a huge room with separate wc and bathroom with large walk in shower, large bath, plenty of wardrobe and draw space, robes tea and coffee making facility's. The hotel also housed a vast shopping mall, the monorail also ran past with a stn right by the mall. The enormous pool was fab plenty of sun beds, a bar you could order food also. Breakfast was included and a wonderful spread every morning. If you want a great hotel in a fab location this is for you.
- Walking distance to Pavilion Kuala Lumpur
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur is within a mile (2 km) of other popular sights such as Petaling Street. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petronas Twin Towers and Merdeka Square.
Enjoy dining at the hotel's 2 onsite restaurants: Big Apple Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 650 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are other standard amenities.
Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for MYR 318 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 2555 reviews