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Berjaya Times Square Hotel, Kuala Lumpur

4.5 out of 5.0

Recent guest reviews

We love the hotel location, due to the easy pickup for the many buses back to Singapore from Kuala Lumpur. But I think the hotel needs refurbish, heck, our water heater wasn't working many times for our 3 days 2 nights there.

Spent 2 nights with family. Main reason of staying is to be next to times square in door park and in bukit bintang. The staff are excellent. The swimming pool is one the best not only they have separate pools for kids and adults bit the staff and pool food is great. Only the rooms are smelly presumably from no or in effective toilet vents. We took the 2 bedroom suite which has a sitting and small dinning room. Good for kids

My wife and I went to this hotel in our honeymoon trip for 7 nights. Our room had good city view.at nights we walked to butkit bintang and Alor st. for eating dinner and frouts. Berjaya shoping center and imbi monorail station is just beside hotel entrance door.staff and location is the best.

By the Grace of God I have gotten the opportunity to travel to many place around the world & rent rooms in verious hotels but I have never received such warm hospitality from hotels. Berjaya Time Square Hotel blew my mind. They are the best in Malaysia.

The rooms on 33 floor were huge, but very old. The room was quite dim, carpet n wall has stains, the blanket and pillow had a sweaty smell. There's a little pantry in the room, and there were ants crawling around. The toilet bowl was quite hard to flush too. I only enjoyed the connected shopping mall and restaurants.

Each time I return to the Berjaya Times Square Hotel I have a wonderful stay. This time was no exception. Renovations have been completed with the Club rooms and Club lounge. The rooms are immaculately clean, well appointed and spacious . The Club Lounge is amazing with hosts Zakuan, Arantxa and Whiauni, the bar attendants Razon and Rajib, the amazing Chef Fadel and his assist Siti Nur Haziqah, providing a warm welcome, outstanding food and service. Cocktail hour was an awesome experience with Chef Fadel’s freshly prepared gourmet appertisers and snacks. The pool on level 15 is well maintained, and long time staff Moda and Emaul Islam provide professional, friendly assistance where necessary. Of course Berjaya would’t Be the same without the dynamic Raty in Housekeeping Adm. Security is paramount to this hotel. The Shopping complex below the hotel has just about anything you want. Jalan Alor ( outside restaurant street) is a short walking distance from the hotel. All major attractions are easy to access with taxi, monorail and bus services very close by. The measures taken by the hotel to curb waste of power (turn off hot water when not in use ) provide alternative water supply ( rainwater tanks ) and use of products that can be recycled (simple paper packaging of bathroom accessories) illustrates their commitment to environmental objectives. Congratulations to all BTSH management and staff and I look forward to returning in the near future

We have stayed here once before & decided to give it a second go after we found a great deal on club rooms. The staff in club lounge were so professional but still friendly. The room was old but clean and large. We had issues with the hot water which was a pain. It got fixed once but kept going out. We had 1 hot shower out of 6. You have water heater in your room which apparently you can't leave on. But takes for ever to heat up. So if your out all day and want a hot shower when you come back you can't!! Weirdest set up ive ever seen in a hotel. The food and drink in the club lounge was great. Big selection of drinks and cocktails. Food was changed daily for variety. The pool area is beautiful and nice view of the twin towers. The shopping mall attached is great for bargains. Overall if you can get a cheap deal worth staying in club room.

After a horrible experience in Phuket, we were hoping for a nice, easy stay at the Berjaya before returning to Thailand. This wasn't the case. Upon our late-night arrival, while checking in, a man without a shirt, a vest, and lots of jewelry--think bachelorette party stripper style--was hanging around in the lobby, chatting with the workers. Not sure if this guy is a regular, though for a family-friendly hotel, I felt a little skeptical. Definitely weird, and some of the front desk folk seemed like they were trying to distract us from him. Our room was large, though oddly furnished. Terrible, terrible internet. If you need to work online while here, good luck! The chemicals used to clean the room during the day were so strong, and lasted for the rest of our stay. Such a headache. The hotel is in a mall, which one might think would be convenient. HOWEVER, the mall was huge and completely empty, full of weird, no-name stores. I liken it to the nondescript stores in the Mall Madness game of the early 90s. There is a theme park, but honestly, it looked creepy as did everything else--empty, no one riding rides. The hotel gave free passes, but not even that is an incentive, Breakfast was a bit weird--standard buffet fare, but with hovering staff, quick to clear plates, often reaching over us to get them. Felt a bit evasive. The only thing nice enough about this hotel was the pool area. But I'm sure there are nice pools all over KL, for a much better price!

We stayed for a couple of nights. WiFi was a bit questionable but the service provided by your front desk sharmilla was exceptional. She helped us with practically everything n somewhat briefed us on places to look out for around the Kl vicinity. The bukit bintang area was great. View from the room was great us getting almost the entire skyline of kuala Lumpur . Will return back soon. Good job to sharmilla especially.

I've just stayed here for my 6th time. I didn't get time to email in advance about returning here, even though the Manager suggested I do email after reading my tripadvisor review for this hotel so that the staff can look after me.( I hope that makes sense). Well the check-in clerk was brilliant and acknowledged how often I've been staying here recently. He had a smoking room for me ready to go however I've quite smoking so he went out of his way to get me a non smoking level even though I'm sure I could have managed being on a smoking floor. My room 4112 was fantastic. The service from all staff seems to get better and better...quality training is obvious! I'm really looking forward to my stay here for 5 days at the end of August. Well done to all at BTSH.

No 1 Jalan Imbi Kuala Lumpur

Hotel highlights

  • Walking distance to Pavilion Kuala Lumpur
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur is within a mile (2 km) of other popular sights such as Petaling Street. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petronas Twin Towers and Merdeka Square.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Big Apple Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 650 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are other standard amenities.


Property features

Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for MYR 318 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

67.0% of guests recommend this hotel

Total of 2588 reviews