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Berjaya Times Square Hotel, Kuala Lumpur

4.5 out of 5.0

Recent guest reviews

I booked a suite stay at Time Square suite stay last year during our trip to Kuala Lumpur a few days earlier and Agoda ( the hotels agent )confirming our booking early except we are only required to pay during check-in time. Happily, we both arrived at Time Square by KL Monorail around 2pm. I received a text from one of the younger lady who managing check-in for guests but another older lady came to meet us. She asked us to pay $200 cash as deposit as well as the one day stay at the suite room in " CASH " too. We do not carry so much cash for travel due to safety purpose, so I requested her to allow me to use my credit card to pay but this request was brought to management but finally it was rejected. I asked the older lady to allow us to put our luggages inside the room while my hubby goto the bank to withdraw money. She agreed. I was waiting in the room and the view from the upper floor room was fantastic. Half an hour later a sunny weather change to heavy rain. From top view I could see the roads have started to flood with water. Since my hubby do not have habit of carrying along mobile phone, I decided to went down to lobby after waited one and the half hour. I was enquiry with the hotel security guards whether they have saw my hubby came into the hotel lobby, their answer was "NO". I started to concern him because he did not bring an umbrella. I called the older lady at her office to inform her about my hubby situation. She came down for few minutes busy with other customers for their check-in. After 2 hours, I saw my husband stepping into lobby soaking wet. He walked through the flood which almost up to his knees. I was wrong to get upset with my husband and we have disagreements about paying via cash rather than credit/debit card. When the older lady came down to the lobby for 2nd time, she sound rude and informed us that our room has been taken by other and there was no more for us. But I told her I already unpacked all my luggages and some of clothes and dresses already hanging inside the room. She rejected us to go up to the same room with the excuse we did not pay the room on time and she even inform her girl to packed our belongings and bring down our luggages! How rude!!!! My husband should be have his old shower and resting in our suite room but Berjaya Time Suite management has treated us very badly. They can not even arrange another with other suite unit or Time Square hotel!!!! This is an deception, we were being deceived when we received confirmation booking from Agoda and this terrible hotel!!!! When I try to complaint to Agoda about the room issue. Booking.com called us back. We were treated inhumanity by the hotel security, because my hubby's clothing was wet and he was very unhappy. The hotel guards chased us out and ask us to stay at Time Square shopping mall while we getting reply from Booking.com. those hours of waiting for the Agoda and Booking.com to get us another suite room nearby is truly a nightmare!!! What upset us more was via the phone calls, Booking.com told us they have done a booking or room reservation at one of our favorite hotel and they willing to reimburse any expenses which incurred for transporting us to next hotel and room charge etc. After our late lunch or almost dinner at Time Square we took a cab to reach Ambassador Low hotel Suite. When we try to check-in at reception desk only then we were deceived ( for 2nd time ), the hotel manager who in charge that evening revealed that there was no room being reserved under my name and we have to pay more expensive on walk in rate. This is a FRAUD in service line especially in hotels industry. Instead of given us a complimentary stay due to lack of professionalism in 1st hotel, Booking.com and Agoda only agreed to settle the difference! I was furious and upset same go with my hubby when we find out these agents took months to credit back our account ! Beware deception and fraud from hotel agents or hotels themselves. We then decided to " Boycotted " those booking agents for sometime. BAD and irresponsible services!

Arrived early evening for a one night stay on our way back to England. Check in was fast and efficient and our room was upgraded. The room was enormous with fantastic views, every comfort imaginable, separate bathroom, shower and toilet and a range of toiletries and accessories. Bottled water with tea and coffee making facilities was much appreciated. The staff were very professional and helpful. Air con was efficient and quiet and the bed very comfortable, I didn't want to get up in the morning. Breakfast was available even though we were up at 5.30am. It was a shame I wasn't particularly hungry as there was a huge variety. Would definitely stay here again.

Hotel needs revamp fairly dated Hot water didn't work in our room but was fixed after a phone call to reception Carpet needs a good clean Furniture dated Pool area ok Good location No minibar Reasonably priced for what you get.

The best thing about this hotel is the location - it is next to a monorail stop and above a shopping mall. The rooms are big and relatively clean. In our first room the air conditioner stopped working in the middle of the night, we reported it and maintenance came to fix it the next morning and it worked fine until the next night when it stopped again. They came to fix it again and yes you guessed it, it stopped again in the night. We asked for another room (yes we had to ask it was not offered) which we got and the air conditioning was great. We were a party of 7 (3 rooms) when we booked we asked for the rooms to be on the same floor but when we checked in we were total that wasn't possible. This was quite annoying as your room key only gives you access to your floor so we had to meet on the ground floor, I think other people had this issue as the chairs in the lobby were usually full of people. The hotel had a bank of 6 lifts, I am not sure if some didn't work as the lifts were always full and you had to wait a long time - also the porters would try to bring the baggage carrier into an already full lift - not a good move.

A bit outdated from current trend room look classy, need renovation for rooms, in room dinning are excellent a lot of choices make me not going out for dinner staff are good will come back definitely value for money.

Room had a musty smell maybe cause the air con was off, had a issue with the toilet leaking that never got fixed, room was clean had to keep asking for toilet paper as they don't leave enough and the rolls are so small, the roll holder is annoying as it keeps falling off they need ventilation in the bathrooms as it fogs to much. Had issues with the security card wouldn't scan kept saying restricted floor and security will not help you. They rip you off with the taxi service as well. Furniture is a little out dated and the sofa is to low to get up from.

This was my second time at berjaya kl and everything about it was amazing . The service was super and I like to thank all the staffs who made my stay so comfortable. Rooms were big and clean , ac was ok, bathrooms were big a clean as well. Lobby, reception , gym , pools and play area were very nice. Service was excellent Location the best it is next to a mall and public transport. Everything u need is within reach

My family and I stayed here for two nights when we arrived in Kuala Lumpur at the start of July and again at the end of our trip for one night before leaving Malaysia. Our first stay was ok. We arrived before the 3pm check in so our room wasn't ready. We were assured it would be ready "soon" so we waited. This turned out to be a mistake as the room wasn't ready for ages even though check out is 12 o'clock, apparently there were still people in our allocated room who hadn't checked out. We wasted time waiting and I wasn't happy especially with three small children in tow. We had a quadruple room, so a suite really, king bed with another room with twin beds. it was room 2318 so with a view of the twin towers and the KL Tower which was nice to see lit up at night. The room is so dated and rundown though and the bed was as hard as concrete, so uncomfortable. The bathrooms were good, clean with everything you needed. Nice shower and bath in both bathrooms. It also had a kitchenette which could be handy for some. our second stay, two weeks later we were in a similar room but this time room was 1818 which again had a king bed room and a twin room with a separate living room. Much nicer than our previous room and it was obvious this had some sort of upgrade. I was sorry I hadn't asked to be changed on our first stay after seeing this room. I assumed all rooms were the same. Breakfast was fairly good. It had alot of choice although we ended up having to buy a particular cereal at the local supermarket so our kids would eat something. Staff were friendly and helpful It's in a good location and only about 10 mins in a cab/grab to KLCC and Petronas Towers. It's also attached to the Times Sq Mall with lots of cheap shops and foodcourt etc. there is also a theme park for kids which you have to pay upfront and then there are certain rides included in the price. Then other rides/stalls are payable. Overall a good stay, not sure i'd go back to be honest, I think I would look elsewhere first.

Hotel was strategically located and room was huge but furniture looks old and toilet was flooding. Breakfast was so-so kept repeating the same menu for 3 days we were there and only 1 or 2 dishes tweaked abit.

Me and my wife spent 3 nights at the Berjaya Times Square, we arrived Quite early for check in (10am ) , our room wasn't ready but because we had travelled all night the receptionist bent over backwards to get a room ready for us , the room we had was huge , biggest room I think we have stayed in , very clean and comfortable, because the hotel is adjoining the large shopping mall it's great for food or buying presents etc, even has a cinema and a indoor theme park, the bar in the hotel is ok for snacks or a beer and the Breakfast restaurant had everything we wanted, never tried the hotel main restaurant but it looked very good, swimming pool has a pool bar and waiter service if you want it, we found that the far pool didn't have a bar but got the sun longer in the afternoon , outside there is a hotel Taxi rank which is very handy but we found if you walked to the normal taxi rank 20ft away it's cheaper, we used it for trips to the Chinese market on a night , loved the bargains at the market and the street cafes were excellent and very cheap, BTS is in a great location for restaurants and sightseeing so would use it next time we go to visit there, staff are very attentive and friendly. Overall a very pleasant stay

No 1 Jalan Imbi Kuala Lumpur

Hotel highlights

  • Walking distance to Pavilion Kuala Lumpur
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur is within a mile (2 km) of other popular sights such as Petaling Street. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petronas Twin Towers and Merdeka Square.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Big Apple specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 650 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are other standard amenities.


Property features

Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 15 meeting rooms.

Room options

Deluxe Room, 2 Bedrooms

King 2 | King 1 | Sleeps 6

Premier Room

King 1 | TwinXL 2 | Sleeps 4

Club Premier Room

King 1 | TwinXL 2 | Sleeps 4

Club Premier Suite

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 2377 reviews