Berjaya Times Square Hotel, Kuala Lumpur4.5 out of 5.0
Recent guest reviews
Except the location is good, nothing else is good. Room with old furniture. It’s stated that it is five star hotel but the bath room only provided two big towels. No floor map for bath room no small tower no room service menu. Choose other hotel for the same value. It’s really not worth it.
Good points: The location is very strategic as it is part of a mall where all sorts of stores are located especially restaurants. The front desk staffs are friendly when I checked-in. The room size is a plus but it needs refurbishing. Wifi strength is excellent. The room is equipped with an iron,which is good for business travelers like me.Good airconditioning. They offer welcome refreshments upon arrival. Helpful banquet staff. Cons:I would assume that the toiletries were not replenished as the conditioner bottle was almost empty and was obviously used by the previous guest. The vanity mirror was a litte dusty, the tissue box was also used. The carpets in the rooms and hallways are stained and obviously old. I wanted to use the tub, but it was not inviting at all. There were only basic towels, no towelettes and floor mats in the bathroom considering its size. Even the toilet bowls have stains. No hair dryer. Buffet breakfast is so-so. Room needs refurbishing. Upon check-in, I was not informed that a MYR20 tax will be deducted from my deposit refund. It's okay but it could have been i formed beforehand.
Really bad customer service. Very rude and racist ! Waisted my money staying here ! Since I’ve paid with Agoda, I’ve to bare the counter rudeness. If not...better find some where else. Being asked almost 5 times to get back in the line just because I’ve to check if my booking was ready or not. Not even bothered to call and update me when the booking was ready. Mean while there 1 “Minah Arab” was also fumed in rage at the counter regarding her room and It’s almost 6:00pm 😡 And she was also being asked to get back on line just to ask for update. What a joke. As my friend said...”Berjaya buat org marah!”
Overall, I am happy with my stay in Berjaya Times Square. The staff are friendly and the room is clean. The location is good as it's near to the shopping mall. Transport is accessible too. There was some minus point : It took a while for the processing of check-in.
We stayed in the family room and after getting into the room, the bath towels arrived. Another of our family member didn’t even get their bath towels despite calling them several times. Then we realised that the housekeeping didn’t bother giving face towels, hand towels nor bath mat. After washing our hair, we searched the spacious room for the hairdryer. To our horror, this basic amenity wasn’t provided. We called the housekeeping and was told they only have limited stocks and we won’t get it till the next morning! The rooms are spacious but other rundown. The toilet seats have stains on them and the bath tub looks rusted in the tub. Do not stay in this hotel. It charges so high for the stay but doesn’t even measure up to a 3 star hotel. The only good thing is the location but you can always choose other hotels in the vicinity.
We have just arrived the rooms are dated . I have called reception 3 times as no towels , iron no room service menu . Still waiting after 1 hour no one has turned up room 2120 . I will not be coming here again . The reply from reception was sorry the hotel is very busy what do they expect in summer months
On check in we were given a room .The rooms was smelling like burnt.Had dirty carpets.lounge chair had filthy marks .Room not fit to sleep in then we were given a 2nd room had 2 single beds and had a strong tobacco smell.We booked a double bed non smoking .Went to speak to the supervisor she then call the manager had a discussion with her and she then gave us a clean room that did not smell.Was satisfied with the 3rd room on 42 floor.Spent two and a half hours to sort out our room was not happy.The rooms are very dated not good TV as well. The hotel is very well situated in a huge shopping mall. and also near the metro. Lots of eating places and good shops.Their is also a amusement park in the mall.The staff are very friendly.Breakfast is good has a huge variety of food.It can be very busy at breakfast time a couple of hundred people.
i have to thanks to Patricia,Ajit and Nickson for let me enjoying the wonderful stay and i m really feel like stay at own home.the room is perfect(2814) and we received have received the surprise birthday cake for my wife sharp at 12 midnight and the club house breakfast and cocktail was amazing.thanks again for the best stay ever you guys made for me.
Was staying at the hotel over the weekend and I didnt feel that the service level was up to par. Staff feel cold especially at club lounge. Cocktail service was just so so and breakfast service was even worst as there is no service staff around to provide cutleries for your breakfast. Room is dated and in need of a major refurb.
On arrival at the hotel we found the Reception staff to be very welcoming and explained fully the layout of the hotel. We had a two bedroom apartment on the 35th floor which had great views over the city. The apartment was well fitted out and very clean. The breakfast service was excellent with great varieties of food on display all fresh. The service there was very good with all the staff most helpful and pleasant. All in all our stay there made our holiday a very enjoyable break away. We stayed there for nine nights and if we ever went back to KualaLumpur we would stay there again
- Walking distance to Berjaya Times Square and Sungei Wang Plaza
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Bukit Bintang, Berjaya Times Square Hotel, Kuala Lumpur is adjacent to Berjaya Times Square and within a 5-minute walk of other popular sights like Sungei Wang Plaza. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. It's connected to the convention center in central Kuala Lumpur, and also a short walk from Pavilion Kuala Lumpur and Jalan Alor.
Enjoy dining at the hotel's 2 onsite restaurants: Big Apple Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
An LCD TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include a sitting area, a refrigerator, and an electric kettle.
Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for MYR 318 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
67.0% of guests recommend this hotelTotal of 2907 reviews