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Berjaya Times Square Hotel, Kuala Lumpur

4.5 out of 5.0

Recent guest reviews

Firstly, I would like to say that I went to this hotel strictly for the Times square mall and for the theme park. I have been there before and i know what problems i will face and I was totally right about it. Check in as usual in this hotel, crowded and takes at least 20 minutes until your turn come. last time I went was not good but this time was ok, since the staff explained all info regarding room, facilities and restaurant and clearly stated that the room was not ready and requested us to go the cafe to be served a waiting drink until our room was ready. As I expected the family room was a mess. Scratches, pens writing, liquid spills everywhere and worst Cigarettes smell which I can't tolerate even if I accepted the mentioned chaos!! So i went again to the front desk where the miss receptionist told me sorry sir hotel is all booked I can't change your room, I tried nicely to explain to her that I can't tolerate the smell of Cigarettes but she was like a recording machine and it was obvious that I wont get nothing so i decided to switch to the aggressive mode and I told: listen miss I respect what you say and the fact that you deal all those kinds of people but I mentioned this in my reservation from your website and I'm sick with F@#$%^& stage 4 throat cancer so get me the damn manager or I'm going to make a formal problem for you people that I will be sure that my money is back and you all get disciplinary action. Maybe you guys think I'm rude but if you were in my position then you will think differently because of my critical health problem. So the boss came, "Karen", and i asked her who are you and do you have authority, she said she is the duty manager and indeed she has authority. And as i expected, she polished me with a lot of "I understand sir" "I will personally take of sir" Although i did not mind to pay more for higher rank room but with clean air, but nothing changed. She sees me everyday and ,, nothing... why??!! maybe I was to polite in my approach, and i always finish my conversation with saying i'm sorry if i was aggressive but this is not what i paid for. Breakfast ,, very crowded,, average service and food selection and quality, but they tried to handle all the crowd , let me give it to them. Pool was nice, so big, and you will enjoy it indeed. I was angry but i did not approach because i know they will do nothing as I experienced from the rude manager of the last time so I decided to hold my temper since I'm there for the theme park where i spent one whole day and other 2 days in the times square shopping mall since they are in the same building which is the only cridet for this hotel. I guess next time I will try to find very near good hotel and reserve there, especially knowing some hotel brands really strive to satisfy the customer and I can tell you many stories that I felt shy and blushing of how management was so nice to make me happy when i complained Honestly, I don't recommend you to go there even though the price is good but service is (let me be polite and say" bad, and mister management please spare me the sugar coated hypocrisy that you will write trying to polish your and the hotels pictures because that will do nothing of value to me,, so please save your face and dont even reply to my review...!!!

The Bathrooms were shining. Staff were friendly. A shopping mall, squash, table tennis court, swimming pool, playground, convention hall and more in a hotel of 42 floors of hotel. A best place to choose. There are a way varieties of food choice. Bangladeshi,Indian,Arabian,Malay,Chinese,Seafood and more. Love you guys!!!!

Because it was my partners Birthday we where upgraded to a suite on the 17 floor with six rooms. Great views of Kuala Lumpur and the KL Tower. I could live in the room as the facilities where first class and we loved the massive comfy bed large walk in shower and large bath tub, We ordered room service which wasn't expensive for a five star hotel and good quality. The hotel also gave us a massive birthday cake for my partners birthday. The hotel is enormous and the lifts are always busy. There is a massive shopping centre in the hotel complex with shop until you drop, food outlets and even an amusement park. There is an outdoor pool and sunbeds which was great for in a city hotel. Breakfast has great choice and quality but is a bit chaotic due to amount of people and that many just refuse to que for food (not the hotels fault).Have to say it was the best omelette I have ever tasted. Would recommend this hotel. Has a feeling of quality and class that you expect in a five star hotel. We would 100% go back here if we visited Kuala Lumpur again. Thanks again to the staff for the special birthday cake surprise for my partners birthday.

Went to Berjaya Times Sq with my wife. Was in Malaysia for our anniversary and we stayed at Berjaya Times Square. We stayed at the club rooms. The rooms are humongous and absolutely spacious, service as expected of a 5 star facility is awesome. However the draw backs for us 1. The breakfast buffet was very thin and lacking in enough flavor 2. Being an african the food was not the best flavor. 3. The lobby was always full with what looked like idlers and the exit and entrances are placed a little weird and are bothersome. 4. The bedroom bathroom had a stale smell coming from the first day to the last day. Overall our stay here was average.

I had a bad experience (Aug 19 - 23) with this hotel, arrived at 3 PM, received my room 7 PM and I was told this is for housekeeping. When I get in my room there was a very very bad smell from one of the bath room, seems it was not a temporary problem but permanent. Not only me I saw many guests were complain from same problem. I keep complain all night long but no solution, next Day I met manager explain it to him finally he changed a room

Convenient location, big rooms, nice and clean. No complaints on these basic amenities. But I didn't enjoy my stay. It's a huge one with approx 30 floors of rooms. With so many guests, the services are very impersonal. In addition, the hotel building is part of a shopping mall with hundreds of shops. Everything together gave me the feeling of living in a marketplace. I missed that welcoming home-like feeling that you get in nice cosy small hotels.

If there is a 0 star rating, I will do that! This hotel is in terrible poor state. We were stranded at the front counter for 1.5hrs to give us 4 rooms out of 6 rooms! The other 2 rooms took another 1hr. Bad service! Font counter manager lady was stuckup and arrogrant. Room was in substandard condition. Tv cannot on, socket was removed. Water heater too forever to heat up. No toothbrush provided, have to call room service and takes about 45mins for them to send it up. Overall, this hotel is inferior, unacceptable and in shoddy conditions. Would never recommend this hotel to anyone. Stay here at your own risk!

I have reviewed this hotel on my previous stay in this report: https://www.tripadvisor.com.sg/ShowUserReviews-g298570-d308123-r442756438-Berjaya_Times_Square_Hotel_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html#REVIEWS This is a service recovery report and I am glad to say that the hotel tried its utmost to make up for the previous farcical stay in Dec 2016. I was on a personal stay this time round with the family and the experience we had could not be further from the experience we had the 1st time round. The good (and improvements): 1) Check in was fantastic. The staff easily traced the booking and even though it was not yet official check in time, they upgraded me to a KLCC facing room so that I could be checked in earlier (they did this without demand). A porter was by our side before we could say we did not need one and within 5minutes, our check in had been completed. 2) The room was ready and cleaned, and while the rooms are still in need of an update, it was livable. A nice fruit plate was delivered to the room and set onto the coffee table as part of the welcome amenities. 3) Buffet breakfast was more organised (also probably because the hotel was not overly crowded) but the quality of the food was better, and the service staff seemed more enthusiastic and knowledgable. 4) Assistant front desk manager Shanti was responsive to our needs and deserves a pat on the back for anticipating our needs (e.g. complimentary carpark ticket). She also gave a follow up call to the room later in the day to check that the stay was to my satisfaction. 5) Doorman who was helping out with the concierge was excellent and helped me with a Grab booking and advice on where to park when I was dropping off the family at the lobby when we first arrived. This was consistent with my previous visit where I found the strongest suit of the hotel their service quality at the concierge. The can be improved: 1) Room cleanliness is still a bit of an issue - stains on the table top and carpet , but the hotel provides in room slippers so that was mitigated. 2) Room looks dated and is in need of an upgrade if it is to label itself a true 5* hotel. There is nothing wrong with the current status quo, but it is probably more of a 4* experience for those who are accustomed to 5* hotels. All in all, it was a significantly better stay and warrants a 4* for the whole experience, with service a 5*.

We were very happy with this hotel. The location is fantastic with the shopping mall connected and lots of good eateries nearby. The room was absolutely amazing with great views of the twin towers not to mention hugely spacious. All the meals we had in this hotel were satisfactory, you could probably get better elsewhere. But the breakfast spread was good. We only stayed 2 nights but if we were ever in KL again I'd definitely consider staying here again.

Its damn huge. Its just located opposite melia hotel. Up to level 7. Theres mainly ladies and men fashion, shoes, bags n etc. Price is affordable coz for me the price plays a part. Theres free wifi in this mall too. Alot of eateries like wendys, mcd, foodcourt (limited choice but nice and less crowded).

Room options

Superior Room

King 1 | TwinXL 2 | Sleeps 4

Deluxe Room, 2 Bedrooms

King 2 | King 1 | Sleeps 6

Premier Room

King 1 | TwinXL 2 | Sleeps 4

Club Premier Room

King 1 | TwinXL 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 2428 reviews