Berjaya Times Square Hotel, Kuala Lumpur4.5 out of 5.0
Recent guest reviews
ARRIVAL. Pick up by Buffalo tour on time and got to Hotel 90 minutes later because of rush hour, would like to say we had Buffalo tours for all our pick up and drop off,s excellent company. HOTEL. Arrived at front desk a little quite check in was very quick and very professional done. ROOM. we were on 25th floor in room 2509 very spacious could do with a lick of decorating but overall in lovely condition, really room had a bit of wasted space but this is not a compliant it was great to have so much space maybe space was for extra bed.The icing on the cake for us was that the Hotel had put a lovely cake and red rose petals every where wishing us a Happy 10th Anniversary.Well done guys such a kind thought of which u didn't have to do but THANK YOU. FOOD. We just had breakfast there which was fair at best it seems that they cater to Muslims more than they do Westerns, no pork which meant no BACON its the only time i eat this is on vacation.I do believe that all hotels should cater to all types of guest regardless of they beliefs. SERVICE. Overall the service from all departments was outstanding we couldn't,t fault a single thing and as it stands i would as a Hospitality Manager so i do enjoy seeing things done in different Hotels and Countries. SUROUNDINGS OF HOTEL. I promise you when i say this you can't pick a better Hotel for location. OVERALL. Great place to stay very Central, lots to do, great night markets, etc etc.
Flew from Hong Kong tired, hungry, long drive from airport, checking in was confusing two receptions on different levels depending status of rooms club benefits etc. The hotel was stuffy, air con questionable. Yes there's a small theme park inside the shopping centre which is attatched to hotel,1st impressions, looked tired & boring. No one was using it. Hated the shopping centre go to The Pavillion down the road the best one in KL. Back to hotel room to settle in wheres our luggage? It's been 1 hour still in reception on the ground floor? They don't deliver your bags on check in with out permission from supervisor for security reasons? So went to special club lounge area to get a meal to be told we couldn't eat the food set up for happy hour until 5pm really omg so we ordered a room service meal as no restaurant open yet.Waiting Waiting, 50 minutes later we left starving back at the room luggage still no where in site. Over the lack of service with no one able to make a decision we called mgr to room. After stating our disappointment enough was enough we checked out and went straight to the Shangrila Hotel. Best decision nothing was a problem service was up to Shangrila standards. My advice go elsewhere Berjaya Times Square Hotel staff need training, low service skills, out door pool area the staff were more interested in watching a young guest with his drone flying around the out door area. Ummm guys really, privacy breach big time not funny. Honest review, terrible experience.
The mrs and stayed here over the new year for the last leg of our holiday. We can both say in confidence that our stay here was great. We were provided with a great room which was cleaned regularly. The hotel is not only situated on top of a shopping centre, but also in a great location and only a short walk to Pavilion shopping centre and Bukit Bintang meaning there was lots of shopping and food stores around. Within hotel itself, there are many things to do. During our downtime, we could easily access the pool, gym, basketball court, squash court and also a place to receive a therapeutic massage. One issue we did have was the thermostat was continually playing up. This needed to be repaired numerous times. Apart from the minor issue, we had a great time staying at Berjaya Time Square Hotel and would recommend this place.
Bathrooms were not really clean... needed to call them to clean up. Also had problems with air-condtioning. Waited a long time to get registered too We were booked there for a Real Estate Convention (ARENA) to be specific.
3 nights stopover as part of our vacation and the hotel was perfect, especially considering the price. The hotel is almost directly attached to the monorail but as the monorail is all but useless to the tourist, it's hardly a consideration. Everything you might need is within walking distance, including the Bukit Bintang shopping area (also known as KLCC) and even the Petronas towers are a steady walk across town. Our room was clean and handy (go for the west tower) but at the south facing side where there is a ton of building work to see, on the north side upper floors you should get a brilliant view. A great pool on the 15th floor - a good sauna but a rubbish steam room. Breakfast was excellent and the close proximity to times square mall means that most meals can be taken right there in the building, the MOST we paid was 47 ringits for 2 courses for 2 of us, in the food court downstairs 10RMB will get you a delicious fresh plate of fried rice, noodles or many other local delights. The staff are a credit to the hotel, so efficient and helpful. Only downside for us was the matress on the bed which was seemingly very new and thus rock hard, after the day travelling though, I would have slept in the bath if needs be Will use this hotel again without hesitation.
First time staying at this hotel, and paying ~$360 per night to stay on the 17th Club Premium Floor, in a 2-bedroom Suite from February 21 to 24, 2018, and the service / amenities from just the first night stay has been underwhelming & very disappointing! 1. WiFi patchy - internet connection on my iPhoneX and 2017 MacBook Pro keep dropping off that makes it impossible to clear work emails 2. Showering half way, and the water pressure & volume slow to a trickle - it’s highly frustrating when one is covered in soap! I thought I’m in Somalia or Africa where there’s water rationing or the country is lack of water ! 3. Welcome fruit basket - delivered in the late evening after I have to call twice to remind them, that it’s one of the “benefits” being listed on the piece of paper being placed in my room 4. No evening turn down & chef treats on the first evening, even though it’s being listed as one of the club floor benefits 5. We were told upon check in, my parents and I can have breakfast either at the club lounge or the main breakfast cafe on the 14th floor! We chose to have our first breakfast in the cafe but were being approached and told 3x that we didn’t pay for breakfast ! We asked the front desk again and apparently it was not input into the system ! All the above complaints no doubt are small matters if one pays to stay at a 1-Star hotel! Its certainly not what I expected having Paid this price level - I’m so upset that I chose to stay at Berjaya Times Square over Shangri-La Kuala Lumpur for my this CNY family vacation. Extremely Upset
checked in 4 nights for business trip. Room was spacious which allowed for better layout in the room. The staff was informative and friendly. Particularly love the location, which is very convenient for shopping and eating out. Nonetheless, the hotel does not provide parking for the guests where the guests would need to park at the shopping mall car parking lots, at a flat rate of RM10 per entry.
Stayed there after my business trip from the 14th to 16th. Dropping off took some time as the drop off point was filled with vehicles and the bell boys took quite some time to offload the luggages. Check in was smooth. The rooms look dated and in need of renovation. Location was good as Berjaya Times Square is just next door, and many places nearby. There is 2 drop off points, but 1 is blocked off by cones for whatever reason. Security guards are not helpful and dont bother to move the cones for guest who are dropping off or being picked up which will cause a jam behind. In my opinion the staff need to be more helpful for guests dropping off.
I just got to the hotel and while i was at concierge counter i ask the bellboy to access me to floor.the bellboy ask me to go to front desk for a new keycard.while i was in the counter i ask the lady name noora to give me new access card.she said i need to ask the owner to come down to get me to the room.i ask her to give me the new card and she said is the pnp procedure.i also work in the hotel before.by any chance she can call the room and ask my sister my relationship with her.but she still use the pnp procedure for the access key.then i go back to concierge counter for access to the room.someone help me and go back to the counter but the mimic of noora face surely dont want to assist me.and the bellboy name mr anwar help me through the lift.your hotel should not put the ego person infront of the counter.but surely housekeeping is better for his future position
Been here for 3D2N & stayed in family room. Positive: Room is spacious & have city view. Can see twin tower & KL tower. Negative: Slow service & were greeted with disorganisation. The receptionist was nervous & she cant even answer simple questions. Dirty amenities. Can see very clearly the dirt. The cups not clean properly. Toilet don't even have the hand bidet. A big NO-NO for me. Need to walk a super-long distance (with luggage) from reception to reach hotel room & vice versa. So irritated that the reception is on the far end of the building, while the hotels rooms are on another tower at the other end of the property.
- Walking distance to Pavilion Kuala Lumpur
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Berjaya Times Square Hotel, Kuala Lumpur is within a mile (2 km) of other popular sights such as Petaling Street. This 650-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Kuala Lumpur, it's also close to Petronas Twin Towers and Merdeka Square.
Enjoy dining at the hotel's 2 onsite restaurants: Big Apple Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Samplings on Fourteenth offers relaxing garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 650 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are other standard amenities.
Berjaya Times Square Hotel, Kuala Lumpur features an outdoor pool, a children's pool, and a fitness center. If you drive, self parking is MYR 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for MYR 318 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
67.0% of guests recommend this hotelTotal of 2578 reviews