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Comfort Suites Airport

2.0 out of 5.0

Recent guest reviews

Great hotel for the price- nice pool and hot tub, good breakfast. Friendly staff. Would definitely stay here again!

Rooms were decent. Pool area was the worst I’ve ever seen at any hotel. A column was literally crumbling to pieces.

I had confirmed about free airport shuttle on the morning of the check in and I was advised by staff that once you get to the airport just call us and we will send the shuttle and pick you up. However upon arrival my guest called the Hotel for shuttle and he was told that he can just walk to the hotel since it is just across the road. It took him 20 minutes to walk and it took 10 minutes to cross this double road which is very busy. They should have picked him up from the airport.

Fortunately, did not need to stay but for a few hours--late night to very early morning. Both the room door and bathroom doors had issues--bathroom difficult to shut and room door metal plate rotated down because only on by bottom screw. I to re-rotate back into place and hope door would still close. It did but was a bit disconcerting. Too many fruit flies around breakfast at 7am. Overall, a bit below what I would consider the minimum expected from a hotel of this tier.

Great staff, great atmosphere. Really helped us throughout our stay. Ty!

Issues with breakfast. I'm a coffee person and no hot coffee...not even warm. Issues with the water to make it?? Food was also barely warm. If you're gonna have it, have it warm or stick to rolls and HOT coffee.

Checkin was very quick and efficient and the rooms were very clean and comfortable. Will definitely go back if in the area.

The shuttle service is no longer available; (however, they did make other arrangements) The gym was not available The hotel staff were not friendly (front desk, maids, breakfast bar). All appeared to not like their job The room was in need of repair The breakfast bar was barely adequate. Not completely supplied. I would not stay here again

Great hote, great price, served our purpose very well!

very dirty, everywhere, in room, common areas inside and out. Shower Curtain rood broke- only hanging by 1 screw. Show curtain torn. Could not wait to get home to wash. NASTY

There was extensive water damage to the room that they had tried to hide but failed! The room was close to shopping, coffee shop, and lots of places to eat! We went to the UT vs WCU football game and it was easy to get to the stadi and back!

This was a good trip. The hotel is good for a short stay. Inexpensive and worth the money. Thanks for the hospitality.

Close to Knoxville airport. Clean, comfortable, nice size room for an overnight stay near the airport on the way to and/or from Gatlinburg. Good value for money with mini refrigerator, microwave, and breakfast included. Multiple restaurants nearby.

place was nice! we always stay here the night before we head to airport. Short distance to airport

I travel to Pigeon Forge for work twice a year. On the last day, I always stay by the airport due to early flights the following morning. I have stayed at this hotel twice. It seems old and grungy with a funky smell. I was pleased the first time staying here because the nice lady upgraded me to a room with a Jacuzzi. This last time I had a regular room. The rooms are a good size for the money. I did some laundry and was concerned they only have 1 washer and dryer. Luckily it was dead in the hotel so it wasn't being used. Cost me $6 total for the 1 load after buying soap and fabric softener out of the vending machine. I actually preferred the hotel right next door for the same price.

Perfect for an overnight near the airport on the way to Gatlinburg. Clean, comfortable, economical, friendly staff.

Clean and comfortable room. Desk clerk and other personel were very freindly and acommodating. Only real complaint is that the pillows were too small. Very difficult to get comfortable on those square little throw pillows! Aside from this issue this hotel represents a solid value.

check in easy rooms clean and cmfortable good experience

Nicely set up room. Good bed with lots of pillows. The remote didn't work for the TV but I went to bed early anyway. Wish I'd thought to bring my swim trunks! Very nice indoor pool area and jacuzzi. I would highly recommend!

I arrived later than expected so I basically just used the room to sleep and have breakfast. The staff at the front desk were just ok. She did accommodate my request to move my room from the first floor to the third which I appreciated. The room had a nice king-sized bed with 5 half-sized pillows that were very comfortable. The room was very nice and had plenty of room. I especially like the sink outside of the bathroom so I could wash up and still keep an on the TV. I like that the desk lamp had an outlet in it so I could easily plug in my laptop. Would have liked an easier access outlet by the bed so I could have my phone next to me. I was able to pull out the night stand and unplug a lamp and use it for my charger. Would have liked an ice machine on each floor rather than just the first floor, but thankfully I asked about that when checking in and was able to get ice before going up to my room. Breakfast was ok…cereal, eggs, sausage, biscuits, bagels, muffins, and waffles. No USA Today on weekends was a little disappointing. Morning staff basically ignored me. Would have liked them to at least acknowledge my existence or at say "good morning."

140 Cusick Rd Alcoa TN

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Suites Airport places you within a 10-minute drive of popular sights such as Meigs Falls and Foothills Mall. This 59-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. It's near the airport and also a short drive from Capitol Theatre and Blount County Historical Museum.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 59 air-conditioned accommodations feature sitting areas. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Sofa beds, microwaves, and refrigerators are also standard.


Property features

Guests of Comfort Suites Airport have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Comfort Suites Airport

Everyone (9) Couples (5) Business (5) Family (4) Other (1)
5
Everyone

Great hotel for the price- nice pool and hot tub, good breakfast. Friendly staff. Would definitely stay here again!

By on Dec 17, 2017

3

needs updated

Everyone

Rooms were decent. Pool area was the worst I’ve ever seen at any hotel. A column was literally crumbling to pieces.

By , from KCMO on Dec 11, 2017

Review comment responded on Dec 15, 2017

Thank you your recent stay with us.

3

need to provide services they advertise for.

Everyone

I had confirmed about free airport shuttle on the morning of the check in and I was advised by staff that once you get to the airport just call us and we will send the shuttle and pick you up. However upon arrival my guest called the Hotel for shuttle and he was told that he can just walk to the hotel since it is just across the road. It took him 20 minutes to walk and it took 10 minutes to cross this double road which is very busy. They should have picked him up from the airport.

By on Nov 16, 2017

Review comment responded on Nov 18, 2017

Thank you for your recent review and comments. I do apologize if your were given the wrong information, we never tell guest to walk across the hwy as it is US 129 a major hwy we would appreciate if you could give us a call so we can see the desk clerk that gave you the infofrmation on the day of yoru arrival.We have a taxi service that stays at the airport when our shuttle is not available we call the taxi service and they bring you over as it is already paid for.

3

close to airport.

Everyone

Fortunately, did not need to stay but for a few hours--late night to very early morning. Both the room door and bathroom doors had issues--bathroom difficult to shut and room door metal plate rotated down because only on by bottom screw. I to re-rotate back into place and hope door would still close. It did but was a bit disconcerting. Too many fruit flies around breakfast at 7am. Overall, a bit below what I would consider the minimum expected from a hotel of this tier.

By , from VA on Jul 6, 2017

5

beautiful room and hotel

Everyone

Great staff, great atmosphere. Really helped us throughout our stay. Ty!

By , from Cincinnati on Apr 3, 2017

3

neat and clean room.

Everyone

Issues with breakfast. I'm a coffee person and no hot coffee...not even warm. Issues with the water to make it?? Food was also barely warm. If you're gonna have it, have it warm or stick to rolls and HOT coffee.

By , from Wisconsin on Oct 4, 2016

5

great hotel near the airport

Everyone

Checkin was very quick and efficient and the rooms were very clean and comfortable. Will definitely go back if in the area.

By on Oct 3, 2016

2

not as expected

Everyone

The shuttle service is no longer available; (however, they did make other arrangements) The gym was not available The hotel staff were not friendly (front desk, maids, breakfast bar). All appeared to not like their job The room was in need of repair The breakfast bar was barely adequate. Not completely supplied. I would not stay here again

By on Mar 7, 2016

5

we had absolutely no complaints!!

Everyone

Great hote, great price, served our purpose very well!

By on Feb 21, 2016

5

dirty, nasty

Couples

very dirty, everywhere, in room, common areas inside and out. Shower Curtain rood broke- only hanging by 1 screw. Show curtain torn. Could not wait to get home to wash. NASTY

By on Nov 17, 2015