Could have done without the sound track in the lobby that had a high energy, Miami feel (exhausting after a long travel day).
Bad service, unfriendly staff. Misleading information. Told one thing and yet another was actually true. When addressing the issue, I wasn't given any real solution. Even my compromise led to continuous lack in service and sticking to an agreement by hotel manager. My personal belongings were promised to be kept safe and they were not. Then upon further complaint of the situation i was told the police were going to be called. I invited them to call so i could explain what robbery looks like and the lies i had been told.
It was 55* in March and we Loved the heated pool.
They should make sure the sheets are clean before Letting guest enter
Dirty room ongoing construction made the stay a bad one Staff was very good and helpful
Orbitz is the real problem not the property, questionable business practices!
The property was under major construction. Definitely needed a facelift which they were obviously working on.
Property is under renovation and was inconvenient for my travel plans
The property is under construction so a lot is out of place. Would like to see it when it is all completed
I liked the tiki bar and the pool was a bit with the kids
The indoor pool, plus the hotel is clean as well. The staff is friendly and the rooms are clean
THE STAFF WAS REALLY HELPFUL AND ACCOMODATING TO WHATEVER I WANTED.
Nice setup. Indoor and outdoor pool. Welcoming bar and hang out area in the lobby.
Located in Northside, Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel is 0.8 mi (1.3 km) from River City Market Place and within a 10-minute drive of other popular attractions like Anheuser-Busch Brewery. This 317-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:30 AM.
The 317 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities. Housekeeping is available on request.
Guests staying at Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a conference center, a business center, and a computer station.
Could have done without the sound track in the lobby that had a high energy, Miami feel (exhausting after a long travel day).
Bad service, unfriendly staff. Misleading information. Told one thing and yet another was actually true. When addressing the issue, I wasn't given any real solution. Even my compromise led to continuous lack in service and sticking to an agreement by hotel manager. My personal belongings were promised to be kept safe and they were not. Then upon further complaint of the situation i was told the police were going to be called. I invited them to call so i could explain what robbery looks like and the lies i had been told.
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. With Hospitality, Brian Brooks, General Manager
It was 55* in March and we Loved the heated pool.
We are delighted you enjoyed your stay at the Crowne Plaza Jacksonville Airport/I-95N. It is great to learn how much you enjoyed our swim-through heated outdoor pool! It was a pleasure to have you as our guest, and we hope you will come back to visit us soon. With Hospitality, Brian Brooks, General Manager
All of us at Crowne Plaza Jacksonville Airport/I-95N appreciate your four-star rating. We are glad you had an enjoyable stay and would love to see you again soon. With Hospitality, Brian Brooks, General Manager
Thank you for visiting Crowne Plaza Jacksonville Airport/I-95N and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. With Hospitality, Brian Brooks General Manager
They should make sure the sheets are clean before Letting guest enter
Rhonda, thank you for being our guest. We are sorry for the cleanliness of your room. Please be assured that we have shared your feedback with our housekeeping team to be more diligent going forward. We hope you will revisit so we can provide you with another great stay. With Hospitality, Brian Brooks, General Manager
Dirty room ongoing construction made the stay a bad one Staff was very good and helpful
Thank you for posting a review of your stay. We are sorry for the cleanliness of your room. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We also regret the trouble you endured due to our on-going renovations. Kindly note, our renovation schedule is posted on our website, so our guests know in advance about the work. On a positive note, we are happy to know you were pleased with the service you received from our associates. We hope you will come back and see us when the project has been completed so you can enjoy the final result. With Hospitality, Brian Brooks, General Manager
Orbitz is the real problem not the property, questionable business practices!
Thank you for sharing your feedback. We regret any issues you had with the third party services. We hope your experience at our hotel was a pleasant one. We look forward to you staying with us again. With Hospitality, Brian Brooks, General Manager
The property was under major construction. Definitely needed a facelift which they were obviously working on.
Thank you for your recent stay with us. We are pleased that you enjoyed your overall stay while we are under renovation. We apologize for any inconvenience you experienced due to our construction efforts. We hope you will return to see our finished result firsthand and to enjoy our new accommodations. Thank you once more for your kind rating, and we look forward to hosting you again. With Hospitality, Brian Brooks General Manager
Property is under renovation and was inconvenient for my travel plans
Thank you for posting a review of your stay with us. We are sorry that you had to endure the dust, noise, and mess associated with our renovations during your stay. We are very excited about this project and would love for you to come back to see the final results. With Hospitality, Brian Brooks, General Manager
Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the five-star experience that we strive to provide every guest! With Hospitality, Brian Brooks, General Manager