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Recent guest reviews

Nice hotel

I like the entire place, swimming pool was nice and the room was clean

Spacious rooms and common areas. Clean hotel. Courteous staff.

Well kept.

We arrived at 1:20am and were half asleep, however the young lady at the Front desk was very kind and thorough when walking me through the docs and finding our room. Very clean and the property is well kept. Very happy we chose the Crowne Plaza!

I only like the lounge area the bathroom in my room was not so clean needs a lot of upgrades

The front desk staff are super friendly and helpful. One of the staff actually walked my daughter & I to our room because I got lost. The airport shuttle is very convenient and they will provide the driver's number for on call pickup!

Old property. No breakfast. No soap in the room.

I wasn't there long enough to give a review. I will say the restaurant food was great and inexpensive, i wish they would hurry up with getting room service again.

Cindy and Robin were great!

We are always very leary of booking long stays at new hotels/new area, after being burned with a 4* rated hotel turning out to be a roach motel and not being able to get refunded. So we always book 1 day somewhere and then if we like it we will book the rest of the trip that day. With that being said, this was a winner! Beautiful, clean, friendly as all get out, quiet... I was very pleasantly surprised at what I paid vs what I got. So much better than I paid for. Brennan (hope I'm spelling this correctly) was an absolute doll, as was anyone else I came in contact with. This hotel is a gem 💎 you will be absolutely delighted to stay here!

Rooms needs to be more updated

Could have done without the sound track in the lobby that had a high energy, Miami feel (exhausting after a long travel day).

Bad service, unfriendly staff. Misleading information. Told one thing and yet another was actually true. When addressing the issue, I wasn't given any real solution. Even my compromise led to continuous lack in service and sticking to an agreement by hotel manager. My personal belongings were promised to be kept safe and they were not. Then upon further complaint of the situation i was told the police were going to be called. I invited them to call so i could explain what robbery looks like and the lies i had been told.

It was 55* in March and we Loved the heated pool.

They should make sure the sheets are clean before Letting guest enter

Duval Rd Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in North Jacksonville, Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel is 0.8 mi (1.3 km) from River City Market Place and within a 10-minute drive of other popular attractions like Anheuser-Busch Brewery. This 317-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.


Property features

Guests staying at Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a business center, and a computer station.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking (Communication, Transfer Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Pool View

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel

Everyone (20) Couples (7) Family (27)
5
Family

Nice hotel

By , from Bridgewater on Aug 7, 2022

Review comment responded on Aug 8, 2022

Christina, thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and for your review. Nothing is more important than your satisfaction, and we are glad you liked our spotless hotel. We are pleased you had a pleasant stay and look forward to your next visit. With Hospitality, Brian Brooks General Manager

5
Business Business

By on Jul 23, 2022

Review comment responded on Jul 23, 2022

Ray, it was a pleasure having you as our guest at Crowne Plaza Jacksonville Airport/I-95N. We strive to deliver an exceptional experience to our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon. With Hospitality, Brian Brooks, General Manager

5
Friends

I like the entire place, swimming pool was nice and the room was clean

By on Jun 1, 2022

Review comment responded on Jun 10, 2022

Carlotta, we are delighted you enjoyed your stay at the Crowne Plaza Jacksonville Airport/I-95N. It is great to learn how much you enjoyed our swim-through indoor/outdoor pool and spotless rooms! It was a pleasure to have you as our guest, and we hope you will come back to visit us soon. With Hospitality, Brian Brooks General Manager

4
Family

Spacious rooms and common areas. Clean hotel. Courteous staff.

By on May 29, 2022

Review comment responded on Jun 12, 2022

Edna, thank you for your stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations with our rooms, spotless property, and excellent service! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality, Brian Brooks General Manager

5
Partner Couples

Well kept.

By on May 22, 2022

Review comment responded on Jun 12, 2022

Wilson, we are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N. We are thrilled you loved our property and had a great time while you were here. It was our pleasure accommodating you, and we look forward to your next visit. With Hospitality, Brian Brooks General Manager

5
Partner Couples Business Business

We arrived at 1:20am and were half asleep, however the young lady at the Front desk was very kind and thorough when walking me through the docs and finding our room. Very clean and the property is well kept. Very happy we chose the Crowne Plaza!

By on May 8, 2022

Review comment responded on May 8, 2022

Edward, thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and posting such a great review of our hotel and staff. It is a pleasure to know we exceeded your expectations. We appreciate you letting us know our team went over and above in handling your requests. We are also glad you were especially pleased with our attentive hospitality. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to the area. With Hospitality, Brian Brooks, General Manager

3
Family with small children

I only like the lounge area the bathroom in my room was not so clean needs a lot of upgrades

By on Apr 25, 2022

Review comment responded on Apr 26, 2022

Timothy, thank you for choosing our hotel and being our guest. While we are glad you liked our lounge, we are sorry for not meeting your expectations with regard to the cleanliness of the bathroom and the overall condition of our property. We will discuss your comments with our housekeeping team to ensure we are well-poised for your next visit and with the appropriate individuals for the future modernization of plans. We are grateful for your patience and understanding. We look forward to welcoming you back whenever you are in the area to earn your perfect rating. With Hospitality, Brian Brooks, General Manager

5
Family Family with small children

The front desk staff are super friendly and helpful. One of the staff actually walked my daughter & I to our room because I got lost. The airport shuttle is very convenient and they will provide the driver's number for on call pickup!

By on Feb 21, 2022

Review comment responded on Feb 22, 2022

Brooke, we appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with our front desk and shuttle associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality, Brian Brooks General Manager

4
Partner Couples

Old property. No breakfast. No soap in the room.

By on Feb 1, 2022

Review comment responded on Feb 2, 2022

Mike, thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and for your nice rating. We are glad you overall had a pleasant stay. However, we regret not meeting your expectations with the condition and amenities of our hotel. We have made a note of your comments and will discuss them appropriately with our team. We appreciate your feedback and look forward to your next visit. With Hospitality, Brian Brooks General Manager

4
Everyone

I wasn't there long enough to give a review. I will say the restaurant food was great and inexpensive, i wish they would hurry up with getting room service again.

By on Dec 1, 2021

Review comment responded on Dec 2, 2021

Elizabeth, thank you for choosing Crowne Plaza Jacksonville Airport/I-95N. It is wonderful to read that we exceeded your expectations, and you were pleased with the delicious food we serve. It was a pleasure hosting your visit, and we look forward to seeing you again soon. With Hospitality, Brian Brooks, General Manager

Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel

14670 Duval Rd, Jacksonville, FL 32218
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