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Recent guest reviews

Good but our room wasn’t clean for checking and we got there a hour after checkin

A sad little property that was run down and in desperate need of updating. Clock radio in bedroom was so outdated it allowed docking for an old iPhone 30 pin model. That was phased out 6 generations ago! Carpet needed cleaning so desperately that I felt uncomfortable walking barefoot on it.

I liked that all of the employees were friendly and helpful. And the hreakfaat options were great.

Very friendly staff, clean comfortable rooms. Enjoyed my stay.

Clean clear atmosphere...receptionist was very helpful....good experience....

Friendly staff, clean and large rooms. Fast and easy check in.

Very clean (with one exception, see below) despite being a bit dated. Nice room layout and the couch had a twin size trundle bed. Beds were average. Breakfast was decent. My only disappointment was an unfriendly staff member who dropped off a pack and play. He couldn’t be bothered to bring it inside to set it down. I had a toddler in one arm and couldn’t manage it with my other arm and he was rude about it. He also didn’t bring any linens for it, which I didn’t realize until he had left, and I certainly didn’t want to request any and wait for them just to have them be delivered by the same person. The pack and play was so filthy anyway that my toddler slept on the trundle bed instead, and my other two kids slept together on a queen bed (not ideal, but not the end of the world). Spend a couple hundred dollars and retire the grimy pack and plays, and remember to include bedding with them. We had already put the extra bedding from the closet on the trundle bed.

Room was disappointing...Moved rooms because of temperature issues. New room substandard.

Hotel seemed very nice but the room was not. My sheets were not clean and had a big on them. Had to ask for more clean sheets. Our toilet started leaking...I did not know until I felt my underwear wet....SMH Staffing was excellent. Housekeeping group was very kind and helpful.

Our room was great, and the staff was very friendly. The breakfast was pretty good, as well. Love how close the hotel is to shopping and restaurants.

Wasn’t there for a long time but was a nice place to stay. Would stay there again.

Very nice hotel! The only complaint I have is that the room temperature was to warm for us, but we like it below 66 at night. The breakfast was good, and the rooms were roomy. The accessible bathroom was not great. Didn't like the way the water was on the floor after a shower, but nothing would keep me from recommending this hotel.

I like the suite - big enough for 2 parents and 2 teenagers.

Have a sleep number so the bed sucked for me. Other than that very nice

Airport Ct Jacksonville FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge
  • Free airport shuttle

Located in Northside within a mile (2 km) of River City Market Place, SpringHill Suites by Marriott Jacksonville Airport is within 2 miles (3 km) of UF Health North. This 3-star hotel has 104 rooms and welcomes guests with a bar/lounge, free in-room WiFi, and free self parking.


Dining

At the end of the day, unwind with a drink at the bar/lounge.


Rooms

The 104 accommodations feature kitchenettes and space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also standard.


Property features

SpringHill Suites by Marriott Jacksonville Airport features free WiFi in public areas, a meeting room, and a business center. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for SpringHill Suites by Marriott Jacksonville Airport

Everyone (22) Business (3) Couples (1) Family (5) Friends (1)
2
Everyone

Good but our room wasn’t clean for checking and we got there a hour after checkin

By on Mar 27, 2021

Review comment responded on Mar 29, 2021

Thank you for your honest feedback. We appreciate you staying with us. We do apologize for falling short of any expectations you may have had. We take pride in serving our guests and we hope we can correct this. Thank you for taking time out of your day for our guest survey

5
Everyone

By on Mar 20, 2021

Review comment responded on Mar 30, 2021

Thank You for your feedback!

2
Everyone

By on Nov 20, 2020

Review comment responded on Nov 23, 2020

Dear guest, Thank you for your honest feedback. We appreciate you staying with us. We do apologize for falling short of any expectations you may have had. We take pride in serving our guests and we hope we can correct this. Thank you for taking time out of your day for our guest survey.

1
Everyone

By on Sep 5, 2020

Review comment responded on Sep 6, 2020

Thank you for choosing to stay at the SpringHill Suites Jacksonville Airport and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for taking the time to share your feedback.

2
Partner Couples

A sad little property that was run down and in desperate need of updating. Clock radio in bedroom was so outdated it allowed docking for an old iPhone 30 pin model. That was phased out 6 generations ago! Carpet needed cleaning so desperately that I felt uncomfortable walking barefoot on it.

By , from Lakewood Ranch, FL on Jun 24, 2020

Review comment responded on Jun 24, 2020

Thank you for choosing to stay at the SpringHill Suites Jacksonville Airport and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback.

4
Everyone

By on Jun 23, 2020

Review comment responded on Jun 24, 2020

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Jacksonville Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Jacksonville Airport.

4
Everyone

I liked that all of the employees were friendly and helpful. And the hreakfaat options were great.

By on Sep 6, 2019

Review comment responded on Sep 7, 2019

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Jacksonville Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Jacksonville Airport.

5
Business Business

Very friendly staff, clean comfortable rooms. Enjoyed my stay.

By on Aug 15, 2019

Review comment responded on Sep 4, 2019

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Jacksonville Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Jacksonville Airport.

4
Everyone

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you! We appreciate your feedback and we look forward to your next stay with us!

4
Everyone

By on Jan 29, 2019

SpringHill Suites by Marriott Jacksonville Airport

13550 Airport Ct, Jacksonville, FL 32218
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