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SpringHill Suites by Marriott Jacksonville Airport

3.0 out of 5.0
Overview Reviews Amenities & Policies
13550 Airport Ct, Jacksonville, FL
1-844-663-2269
4.1
out of 5
"Good!"
See all 39 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

I liked that all of the employees were friendly and helpful. And the hreakfaat options were great.

Very friendly staff, clean comfortable rooms. Enjoyed my stay.

Clean clear atmosphere...receptionist was very helpful....good experience....

Friendly staff, clean and large rooms. Fast and easy check in.

Very clean (with one exception, see below) despite being a bit dated. Nice room layout and the couch had a twin size trundle bed. Beds were average. Breakfast was decent. My only disappointment was an unfriendly staff member who dropped off a pack and play. He couldn’t be bothered to bring it inside to set it down. I had a toddler in one arm and couldn’t manage it with my other arm and he was rude about it. He also didn’t bring any linens for it, which I didn’t realize until he had left, and I certainly didn’t want to request any and wait for them just to have them be delivered by the same person. The pack and play was so filthy anyway that my toddler slept on the trundle bed instead, and my other two kids slept together on a queen bed (not ideal, but not the end of the world). Spend a couple hundred dollars and retire the grimy pack and plays, and remember to include bedding with them. We had already put the extra bedding from the closet on the trundle bed.

Room was disappointing...Moved rooms because of temperature issues. New room substandard.

Hotel seemed very nice but the room was not. My sheets were not clean and had a big on them. Had to ask for more clean sheets. Our toilet started leaking...I did not know until I felt my underwear wet....SMH Staffing was excellent. Housekeeping group was very kind and helpful.

Our room was great, and the staff was very friendly. The breakfast was pretty good, as well. Love how close the hotel is to shopping and restaurants.

Wasn’t there for a long time but was a nice place to stay. Would stay there again.

Very nice hotel! The only complaint I have is that the room temperature was to warm for us, but we like it below 66 at night. The breakfast was good, and the rooms were roomy. The accessible bathroom was not great. Didn't like the way the water was on the floor after a shower, but nothing would keep me from recommending this hotel.

I like the suite - big enough for 2 parents and 2 teenagers.

Have a sleep number so the bed sucked for me. Other than that very nice

Did not like the first king room we were given, asked for room switch to twin beds which was available. Could not be done because we booked thru Orbitz. Waited in lobby for 45 minutes after an 8 hour trip.

Was a bit worried when I arrived from airport at 12:38 am. There was a sign at the door that said the attendant was off attending to a customer. But, once she opened up and I got to bed, the following two days were fine.

Nice hotel, friendly service and close to shopping, the airport and I-95

Great hotel, great service and great location. Good breakfast too

This was a great place to stay. Very friendly staff, spacious and well laid out room, and just a nice place.

Nice hotel, tv did not work but bed was comfortable enough. Room had spacious couch/desk area w/kitchenette.

Airport Ct Jacksonville FL

Hotel highlights

  • Close to River City Market Place
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Located in Northside within a mile (2 km) of River City Market Place, SpringHill Suites by Marriott Jacksonville Airport is within a few miles (5 km) of Oceanway Community Center. This 3-star hotel has 104 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free hot/cold buffet breakfast. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All 104 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free newspapers.


Property features

Guests staying at SpringHill Suites by Marriott Jacksonville Airport enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Studio, 2 Queen Beds

Queen 2 | Sleeps 5
$102* Per night/room Oct 27 - Oct 28

Studio, 1 King Bed

King 1 | Sleeps 3

Guest reviews for SpringHill Suites by Marriott Jacksonville Airport

Everyone (17) Business (6) Couples (3) Family (9) Friends (3)
4
Everyone

I liked that all of the employees were friendly and helpful. And the hreakfaat options were great.

By on Sep 6, 2019

Review comment responded on Sep 7, 2019

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Jacksonville Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Jacksonville Airport.

5
Business Business Travelers

Very friendly staff, clean comfortable rooms. Enjoyed my stay.

By on Aug 15, 2019

Review comment responded on Sep 4, 2019

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Jacksonville Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Jacksonville Airport.

4
Everyone

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you! We appreciate your feedback and we look forward to your next stay with us!

4
Everyone

By on Jan 29, 2019

5
Everyone

Clean clear atmosphere...receptionist was very helpful....good experience....

By on Jan 27, 2019

Review comment responded on Jan 28, 2019

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Jacksonville Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to create more memories here whenever your travels bring you back to Jacksonville.

5
Everyone

Friendly staff, clean and large rooms. Fast and easy check in.

By on Jan 12, 2019

Review comment responded on Jan 16, 2019

Thank you for choosing the SpringHill Suites Jacksonville Airport for your recent travels to Jacksonville. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback.

4
Everyone

Very clean (with one exception, see below) despite being a bit dated. Nice room layout and the couch had a twin size trundle bed. Beds were average. Breakfast was decent. My only disappointment was an unfriendly staff member who dropped off a pack and play. He couldn’t be bothered to bring it inside to set it down. I had a toddler in one arm and couldn’t manage it with my other arm and he was rude about it. He also didn’t bring any linens for it, which I didn’t realize until he had left, and I certainly didn’t want to request any and wait for them just to have them be delivered by the same person. The pack and play was so filthy anyway that my toddler slept on the trundle bed instead, and my other two kids slept together on a queen bed (not ideal, but not the end of the world). Spend a couple hundred dollars and retire the grimy pack and plays, and remember to include bedding with them. We had already put the extra bedding from the closet on the trundle bed.

By on Dec 29, 2018

Review comment responded on Dec 29, 2018

Thank you for choosing the SpringHill Suites Jacksonville Airport for your recent travels to Jacksonville. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. I would like to apologize for the experience you had with our staff and the cleanliness of the pack n play. I will be letting the correct department know about your experience. Thank you again for taking the time to provide your feedback.

2
Everyone

Room was disappointing...Moved rooms because of temperature issues. New room substandard.

By , from FLA, us on Dec 16, 2018

Review comment responded on Dec 17, 2018

Thank you for choosing to stay at the SpringHill Suites Jacksonville Airport and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for your valued feedback.

3

dissappointed...

Everyone

Hotel seemed very nice but the room was not. My sheets were not clean and had a big on them. Had to ask for more clean sheets. Our toilet started leaking...I did not know until I felt my underwear wet....SMH Staffing was excellent. Housekeeping group was very kind and helpful.

By , from Orlando on Aug 27, 2018

Review comment responded on Aug 29, 2018

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at SpringHill Suites Jacksonville Airport, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Jacksonville

4

nice hotel and convenient location

Everyone

Our room was great, and the staff was very friendly. The breakfast was pretty good, as well. Love how close the hotel is to shopping and restaurants.

By on Jul 28, 2018

Review comment responded on Aug 15, 2018

We are delighted to have been your chosen hotel during your recent stay in Jacksonville. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Jacksonville Airport.

SpringHill Suites by Marriott Jacksonville Airport

13550 Airport Ct, Jacksonville, FL 32218
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