Standard Room, 1 Queen Bed, Microwave
from $72
Best Western Southside Hotel & Suites
2.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 52 reviews
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Recent guest reviews
Hotel staff at front desk, I think her name was Faith? She was so helpful and polite even though the power just came back on from hurricane and she had multiple people coming at her and the phone ringing & ringing.. She kept her smile and couldn't of been more polite to everyone that approached her
No problems whatsoever. A good place for a stop over or a day or so in the area. A lot of military people seem to stay there. A good value. Staff was very good. Recommended for families and travelers....
The staff is so warm & welcoming, rooms are very clean...
Everything about this place was excellent the staff the food everything
Great staff friendly, very helpful. Clean room. Great breakfast really enjoyed my stay felt right at home. Absolutely will stay again. Brittany was very helpful at the front desk
We have stayed at this hotel before and will again. Very pleased with the staff who are very professional and polite. The rooms are very comfortable with a wonderful comfy bed.
Overall the hotel was good, the breakfast was probably the best thing. The downside were the rooms this was the smallest hotel room I have ever seen especially for the price, the pictures were very deceiving.
I would stay there again anytime! Rooms were extremely clean and nice, great breakfast and staff was extraordinary!
Stayed here before and it was ok. This time much better. The updates they're doing do make a difference. Was upgraded to a suite was very comfortable and spacious. Would stay here again
Looking for a place centrally located where family resides. Best Western has a great reputation and never lets me down.
The hotel and staff were fine. But the card key for the door did not work. Every time we wanted to get into the room we had to have the card key re-magnetized – – very, very annoying!
Great hotel & close to NAS Jacksonville, which I needed. Not much noise from the highway even though it is close by. I will stay here again the next time I need to travel to Jacksonville for business.
Could have been better for the price and the breakfast needs work.
A/C unit could use an upgrade and better bath/hand soap. Not a bad experience all in all.
Great location near the interstate, handy outlets near the bed for all our cell phones. Fridge and microwave were much appreciated as well. Breakfast was outstanding with eggs bacon sausage cereal rolls fruit anything you could want. Would definitely stay there again although I doubt I will be back in Jacksonville any time soon.
The beds were not comfortable at all. The hideaway beds we worse, the couches sank when you sat on them. my 16 month old kept falling in the craks of the couches. we just were not very thrilled about our saty at all. The staff were very kind and always greeted you with a smile and always asked if they could help or if you needed anything.
1st off - Place is being renovated but we could not tell since it was pretty much quiet in our room on the 5th floor. The 1st room we were given was not ready but a call to the front desk and Luke took care of us with another room within 15 minutes. Top notch service!! Breakfast was great and plenty of it to go around. Thanks!!!!
They were in the process of renovating the building (outside painting) while I was there. Very pleasant staff. Clean, no complaints. I stayed two nights. Breakfast was good, sheets were changed upon request.
The hotel was very convenient. There was an apology for construction, but we did not see any nor did we have any inconvenience because of it. Our plans changed unexpectedly and we had to leave early. The cancellation and refund were handled with no difficulties, and very pleasantly. Because of this, I will use this facility when I have to return in the future. Good PR to go along with a very pleasant facility.
The hotel was only missing a pool.. Desk clerk wasn't 2 friendly.. kids were running up and down hall..
Guest reviews for Best Western Southside Hotel & Suites
nice clean hotel
Everyone
Hotel staff at front desk, I think her name was Faith? She was so helpful and polite even though the power just came back on from hurricane and she had multiple people coming at her and the phone ringing & ringing.. She kept her smile and couldn't of been more polite to everyone that approached her
convenient and clean.
Everyone
No problems whatsoever. A good place for a stop over or a day or so in the area. A lot of military people seem to stay there. A good value. Staff was very good. Recommended for families and travelers....
friendly staff
Everyone
The staff is so warm & welcoming, rooms are very clean...
perfect place to stay
Everyone
Everything about this place was excellent the staff the food everything
will definitely stay again !!
Everyone
Great staff friendly, very helpful. Clean room. Great breakfast really enjoyed my stay felt right at home. Absolutely will stay again. Brittany was very helpful at the front desk
family holiday
Couples
We have stayed at this hotel before and will again. Very pleased with the staff who are very professional and polite. The rooms are very comfortable with a wonderful comfy bed.
thanksgiving trip
Singles
Overall the hotel was good, the breakfast was probably the best thing. The downside were the rooms this was the smallest hotel room I have ever seen especially for the price, the pictures were very deceiving.
thanksgiving trip stopover!
Couples
I would stay there again anytime! Rooms were extremely clean and nice, great breakfast and staff was extraordinary!
quick getaway
Couples
Stayed here before and it was ok. This time much better. The updates they're doing do make a difference. Was upgraded to a suite was very comfortable and spacious. Would stay here again
visiting family
Couples
Looking for a place centrally located where family resides. Best Western has a great reputation and never lets me down.
