check in was great! downhill from there though. Broken floor tiles, Caesar salad had literally no Caesar dressing but Ranch was available. What? Why call it a Caesar salad? Breakfast was pre-paid but a bill still came, and you better not be in any kind of hurry. Pancakes arrived literally after we had finished out entire meal. We had just said to forget them when they arrived. Did they need to mill the wheat? It was tasty but slooooow to arrive at the table. And breakfast till 10? Nope, coffee urns removed at 9:40 and we were told there was no more coffee for us. Well okay
We stopped here on a road trip and almost decided to keep driving when we saw the area the hotel was located in/next to. Lots of homeless people in front of the hotel. Front desk lady was not pleasant and barely said hello. Bed sheets had stains on them. Bathroom was old and beat up. There was a large hole/dent in the front door that we were curious about. Turns out, the bathroom door would not stay open so when you did open it, the door is so light that it swings and loudly hits the front door. The only positive was the valet who was SO nice!!
This property is in I am very disappointing area. They are mini dilapidated buildings, straight people, shootings, and the staff is unhelpful at best. We couldn’t even find anyone to help us check out. I would not recommend this property to anyone.
Absolutely hated that we chose to stay here after having a decent experience the time before a few years back. The pool and hot tun had dirt and sand in the bottom of pool. Sheets were filthy and AC didn't work great.
The front desk staff was incredibly friendly. The breakfast staff needs help. They had empty coffee, orange juice, and water containers at 8am. They want to "serve" you for a tip, but still insist you get your own drinks, fruit, etc. The hotel did have a problem with hot water. We took lukewarm showers. There were no towels at the pool, and no one checked the pool area for cleanliness. There were kids eating IN the pool. I WOULD stay here again, because I feel like they were trying to make it a great stay. But they definitely need some work, except for the front desk staff. They were beyond my expectations.
First room smelled of smoke, elevator reeked of weed. The psecond room was missing a shower curtain and soap. The bathroom had not been cleaned. First shift was super friendly, morning shift was extremely rude.
Nice clean room. Did not know I had to pay 20.00 extra for parking. Did not find any other parking options.
Winter storm snow low water lack of tiwels. Your survey a Request are to long
The hotel was overall good but due to the location there isn’t any free parking options so you are stuck paying $18-19 a night to valet park. Our room was a corner room so the layout wasn’t the best. The bed was pretty comfortable though. The shower door was broken so when
The property was nice and clean. Staff was very helpful and friendly. Our room was nice,bed was comfortable. The bathroom was clean but the fixtures needs a lil work. The shower head needs to be replaced only had one setting and the water barely came out of it. And the toilet is to low to the ground for a person with back problems this toilet is a major problem.
My coffee pot did not work and there was no back on my remote control. I asked to correct both situations... never happened.
Came in for the Dixie nationals rodeo and stayed at this beautiful hotel! Love everything about it!
I attended a conference in Jackson. My room floors were badly stained. Everything else was ok during my stay.
check in was great! downhill from there though. Broken floor tiles, Caesar salad had literally no Caesar dressing but Ranch was available. What? Why call it a Caesar salad? Breakfast was pre-paid but a bill still came, and you better not be in any kind of hurry. Pancakes arrived literally after we had finished out entire meal. We had just said to forget them when they arrived. Did they need to mill the wheat? It was tasty but slooooow to arrive at the table. And breakfast till 10? Nope, coffee urns removed at 9:40 and we were told there was no more coffee for us. Well okay
We stopped here on a road trip and almost decided to keep driving when we saw the area the hotel was located in/next to. Lots of homeless people in front of the hotel. Front desk lady was not pleasant and barely said hello. Bed sheets had stains on them. Bathroom was old and beat up. There was a large hole/dent in the front door that we were curious about. Turns out, the bathroom door would not stay open so when you did open it, the door is so light that it swings and loudly hits the front door. The only positive was the valet who was SO nice!!
We appreciate you taking the time to share your feedback, Kristin.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience.
This property is in I am very disappointing area. They are mini dilapidated buildings, straight people, shootings, and the staff is unhelpful at best. We couldn’t even find anyone to help us check out. I would not recommend this property to anyone.
Absolutely hated that we chose to stay here after having a decent experience the time before a few years back. The pool and hot tun had dirt and sand in the bottom of pool. Sheets were filthy and AC didn't work great.
The front desk staff was incredibly friendly. The breakfast staff needs help. They had empty coffee, orange juice, and water containers at 8am. They want to "serve" you for a tip, but still insist you get your own drinks, fruit, etc. The hotel did have a problem with hot water. We took lukewarm showers. There were no towels at the pool, and no one checked the pool area for cleanliness. There were kids eating IN the pool. I WOULD stay here again, because I feel like they were trying to make it a great stay. But they definitely need some work, except for the front desk staff. They were beyond my expectations.
First room smelled of smoke, elevator reeked of weed. The psecond room was missing a shower curtain and soap. The bathroom had not been cleaned. First shift was super friendly, morning shift was extremely rude.
Nice clean room. Did not know I had to pay 20.00 extra for parking. Did not find any other parking options.
We appreciate your feedback, Rovene.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our management team.We'd love to see you again in the future to share a more positive experience with you.