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Recent guest reviews

Everything and everyone was wonderful i know will be going back

Everything was great. Front seat workers was the best. They made sure we was well taken care of.

Hotel advertise 24 hour shuttle service to airport which is the main reason I chose that hotel however when I got there I was told it only shuttle 6:00 am to 10:00 pm. My flight depart at 5:50 am the next morning so I had to take a taxi which cost me $55.00.

We like how well lit up the property was, it was very clean and the staff was very friendly and helpful! Our only problem was we had difficulties with our keys working and the first room we checked into the air-conditioning did not work properly and we had to move but they did offer to help us and was very accommodating

Great hotel with very friendly staff. Clean and luxurious. Would recommend to anyone traveling to Jackson

It was very professional. Very good staffing diversity impressed

We actually didn't complete our stay at this hotel, because it was in terrible condition. From lackluster help at the front desk, moldy looking trim, and a room that could have easily passed for a 1-star hotel, we switched. I paid extra for a better King room, but the bed looked caved in, and so poor, that we just had to eat the money we paid for the hotel, and find another hotel to stay in. I would not recommend this hotel for anyone, especially for the price.

The hotel was beautiful! It had a bar/restaurant located in the lobby and a store with snacks, drinks, etc.

Nothing everything was excellent, very nice and clean. They had great restaurants near hotel

Hotel is frankly old. We were given a room in the pent house floor and were initially excited however the entire hallway reeked of urine and sure enough our room was at the end of the hall across from a restroom. The shower was old and room was really humid even with the air on 63 degrees. We called the front desk and requested a new room which was given, however new room had a much smaller older shower with peeling paint. Lobby has been uplifted but not much else!

The hotel was overall acceptable. The staff was fantastic. Great drinks at Fitzgerald’s downstairs in the lobby too. Unfortunately, our room did not get cool despite multiple attempts at the thermostat.

Front desk staff was extremely helpful and courteous. The hotel had an event going on and made sure to put us on a higher floor without us even asking so we could get a good night's sleep. The rooms were nice and clean.

There was a fan outside the room that I listened to all night. I assume they were drying the wet carpet. I woke up to no hot water and no towels. When I went to Check out, I told the employee that there was not any towels in the room. I told her this so she would not charge me for the “missing towels.” She apologized. I then asked her did they have any coffee out yet? She said yes but it would be $2 dollars. No hot water. No towels and now I have to pay for coffee. No thanks

Good hotel, located at nice area, close to the Mall and restaurants. Rooms are clean, but one problem. Housekeepers usually come at 8.15-8.20am morning and if you were in the room they will never come back later to clean your room. My room wasn't cleaned 3 nights in a row, since I was leaving the hotel around 9.00-9.30am.

I had a great time. Was there for a college get together for my boyfriend. Staff was awesome:)

The staff was very friendly and the room was clean. The environment was very quiet.

E County Line Rd Jackson MS

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located within 2 miles (3 km) of Woodworth Chapel, Hilton Jackson places you within a few miles (5 km) of Canopy Children's Solutions. This 276-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

All 276 rooms feature MP3 docks, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free local calls, video-game consoles, and safes.


Property features

At Hilton Jackson, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a 24-hour business center, express check-in, and express check-out.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Room, Business Lounge Access

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Jackson

Everyone (12) Couples (6) Business (2) Family (7) Other (2) Friends (1)
5
Everyone

By on Jan 5, 2021

Review comment responded on Feb 11, 2021

Hi Jamishela, Thank you so much for your positive rating for your recent visit to the Hilton Jackson. Come see us again soon!

5
Family

Everything and everyone was wonderful i know will be going back

By , from Yazoo on Oct 17, 2020

Review comment responded on Oct 20, 2020

Thanks so much for the 5-star review. We are so happy to hear you enjoyed your stay at our hotel and we look forward to welcoming you back with us again soon.

4
Everyone

By on May 25, 2020

Review comment responded on May 27, 2020

Thank you for the great review!

5
Partner Couples Family

Everything was great. Front seat workers was the best. They made sure we was well taken care of.

By on May 15, 2020

Review comment responded on May 19, 2020

Thanks so much for the wonderful review and we are so glad you enjoyed your stay here at the Hilton Jackson. Please come visit us again soon!

3
Business Business

Hotel advertise 24 hour shuttle service to airport which is the main reason I chose that hotel however when I got there I was told it only shuttle 6:00 am to 10:00 pm. My flight depart at 5:50 am the next morning so I had to take a taxi which cost me $55.00.

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Thank you so much for taking a moment to share your recent experience at our property. I am so sorry you were unhappy and I apologize that there is an advertisement showing the wrong information. We do have a hotel shuttle that runs from 6 a.m. to 10 p.m. Again, we are so sorry for any inconvenience and I hope you will give us another chance in the future.

5
Everyone

By on Nov 11, 2019

Review comment responded on Nov 11, 2019

Thanks for staying with us here at the Hilton Jackson. We appreciate your business and the 5-star review. Please come stay with us again soon!

3
Partner Couples

We like how well lit up the property was, it was very clean and the staff was very friendly and helpful! Our only problem was we had difficulties with our keys working and the first room we checked into the air-conditioning did not work properly and we had to move but they did offer to help us and was very accommodating

By on Sep 20, 2019

Review comment responded on Sep 23, 2019

Thank you so much for taking the time to review your recent stay with us. We are so glad you liked our property and our staff always appreciates the feedback. My apologies for the A/C not working properly in your first room, I am so glad we were able to get you switched to a different room and everything went smoothly. Please come back and see us again soon!

5
Family

Great hotel with very friendly staff. Clean and luxurious. Would recommend to anyone traveling to Jackson

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Thank you for the kind comments and the 5-star review! We hope you will come visit us again soon!

4
Family

It was very professional. Very good staffing diversity impressed

By on Jun 14, 2019

Review comment responded on Jun 17, 2019

Thank you for your business and taking a moment to share your review about your recent stay with us here at the Hilton Jackson. Our staff always appreciates the feedback and we hope that you will come visit us again soon!

1
Family

We actually didn't complete our stay at this hotel, because it was in terrible condition. From lackluster help at the front desk, moldy looking trim, and a room that could have easily passed for a 1-star hotel, we switched. I paid extra for a better King room, but the bed looked caved in, and so poor, that we just had to eat the money we paid for the hotel, and find another hotel to stay in. I would not recommend this hotel for anyone, especially for the price.

By on Jun 3, 2019

Review comment responded on Jun 5, 2019

I am so sorry that we did not meet your expectations during your stay with us. Our Executive committee is reviewing your comments, so that we can better our products and services for our guests. We hope that you will give us another opportunity to serve you in the future.

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