Extended Stay America Houston - Westchase - Westheimer2.5 out of 5.0
Recent guest reviews
There was a $100 hold on my card for Incidentals from my stay on the night of the 18th of July. Six days later and Extended Stay still has my funds which is now causing other problems for me. I want my money back. The room itself was everything it should be and I would normally recommend for everyone. Not this time.
We had to wait to check in because minor problems in The staff was friendly. THe room was great for the price and location to other venues. Overall we had a great stay. THe breakfast was quick and fast..
I had to stay in Houston for a couple of days. This place was great. It's in a nice, safe location. The property and facility is very clean, and well maintained. The staff was very polite, and made me feel welcome. I will be a repeat customer.
Cesi and julia were very helpful. Everything was good except the fact that my room smelt like cigarettes although i asked for a non smoking room, my girlfriend didnt like that at all. The drinks in the vending maching is also overpriced i think. Apart from those, i liked everything else.
Was really nervous about this place bcuz of past reviews but when I got there & met the staff....i felt better....they were very friendly & helpful...check in was quick & easy...rooms were nice & clean....great price for the area & walking distance from the galleria mall.....i think this place will be my spot when I visit houston again😊
I was checked in late night and there was no warm welcome. Staff felt as if I disturbed their sleep. Not even a bottle of water being served and I was asked go out and buy one myself. Had to drink tap water that night which caused me throat pain and cough + fever. I had to go on leave for 2 days in first week of my new project due to that. My clients unhappy. Rooms were smelling full of cigarette smoke which increases when you turn on heater/cooler. It remained so for 2 days, may be even after that, but I got used to it. Kitchen will be there but no utensils. I had to request front desk after that I got them next day because I was told that they were being used by other rooms. So, not every room has their own utensils. These utensils were so oily, dusty. But I was offered a diswashing liquid sachet to clean myself. Laundry: Washers are there but dryers were not working. Though I was helped with inhouse laundry dryer which they use to clean their bedsheets, towels, etc. I didn't see any Hospitality in any of the staff members except a house keeping lady. Breakfast: they say that breakfast included, but that was horrible than snacks. Just few muffins/biscuit wafers with coffee. Good things: Room interiors, furniture, internet, bathroom, TV
This was my first time at an Extended Stay in over 10 years, it was nice and quite...a little too quite. i stood at the front desk for about 6 mins waiting, and each time i passed the first desk never saw not one person. Not sure if she was watching the door on video or was busy in the back but she was not visible.
We are actually staying at the property now after relocating. Our suite was very clean. It has a full kitchen, stove ( not stove top) full size fridge, dishwasher and lots of counter space. Living area with TV sofa and chair as well as coffee and end tables. Front desk staff is very good. (Lexy) Accommodated my request to be near an exit on the first floor which was awesome. I would recommended this hotel to anyone.
Don't recommend. Bed was hard. Service was poor. No one at desk 11-7a.m. is ridiculous. Doesn't reply to follow up emails. Floors above were very noisy. Only plus was the location happened to be close to the offices I was visiting.
Horrible customer service, they will steal your money. had a broken toilet that they didn't fix the entire week I stayed there. Also the hotel doesn't have any sort of maintenance on the weekend, or so I was told. I've been calling them all week wasting my time trying to get a refund. Now they tell me they can't give me my money back and to me that's stealing my money because I didn't get what I paid for. They offered to change rooms at one point but who wants to have to pack and move at 11 pm after a ten hour work day. These people will lie, take your money, and they don't care about making the customers happy, don't stay here.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Located in Westchase, Extended Stay America Houston - Westchase - Westheimer is 2.7 mi (4.3 km) from Lakeside Country Club and within a 10-minute drive of Westwood Golf Club. This 97-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Memorial City Mall is also close to this Houston hotel.
Free on-the-go breakfast is included with your stay and awaits you each morning.
The 97 air-conditioned rooms feature kitchens and balconies. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Guests of Extended Stay America Houston - Westchase - Westheimer enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include laundry facilities and a TV in a common area.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 59 reviews