- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Extended Stay America Houston - Westchase - Westheimer
2.5 out of 5.0
3.5
out of 5
Average Guest Review
See all 12 reviews
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Recent guest reviews
The clothes iron was not operating correctly and the tv remote was having problems. The door entrance door latch was broken and did not work. The shower water pressure was not that great either. The breakfast was limited so it was not worth calling it a breakfast with only muffins and coffee. I have been to Extended Stay Hotels with better standards.
It was a last minute booking and everything was great
Clean and a super understanding front desk staff. I would definitely be a guest at this hotel in the future.
They won't even empty the trash in your room for 7 days "this is more apartment style. We provide trash rooms for your use" No one restocks towels, toiletries, etc "Breakfast" is crappy granola bars in a cart by the front door. Staff is condescending and rude.
They is very poor experience to arrange booking and poor communication with customers, they change my room and location without inform me . It's very bad .
Clean well run hotel No frills just basic Staff very helpful and pleasant
staff was friendly and helpful - I arrived before checkin time but they put me in a room immediately- the few problems I had (internet glitch) were solved quickly and cheerfully - room had large table with two good working chairs. sofa, recliner! and queen size bed. Lighting could have been a little brighter. Note that as extended stay hotel it does not provide shampoo, etc. but did have soap. kitchenette had stove with oven, fridge, dishwasher, toaster,coffee maker and microwave- frying pan w cover and sauce pan w cover. several plates, cups and modest amount of flatware. I had few questions as I know the area, but the few I had were answered helpfully. Hotel located off Sam Houston Tollway service road- easy access from the service road or from another parallel road- many stores and restaurants nearby on Westheimer road. I would not hesitate to stay there again.
I was a good place to stay. The rooms were nice and the hoel was quiet. I would recommend it to another business traveler who is traveling on a weekly basis.
The only thing I saw was there were a few uninvited guests. Not a bad location at all. Everything was right there which made it easier to get food and supplies. The staff was very friendly and helpful. Great experience. No dissappointment here.
This hotel is a great value. Good location, close to lots of dining and shopping options.
Clean, fairly new, well-lighted, excellent location. Reminded me of a Super 8 with a kitchen. Not fancy but a very good basic hotel - a very good value. They do have a coffee pot in the room, but bring your own coffee.
The full kitchen is handy for the family type. The staff is great! Very helpful and friendly. A few minor things that can be improved and make this place a great place: 1. Serve breakfast! Since it is a family type of room, the family needs to have breakfast in the morning for the kids. Not all families will be cooking and utilizing the full kitchen. 2. Do not charge Hi-speed internet access. It is only $4.95, but this feature is almost a standard for most of the hotel. However, the night Manager did not cahrge me for that night even thought the hotel's website says it will charge $4.95 per stay. 3. The elevator has some smell even it is not to the point where it turns off people for not wanting to stay at the place.
Hotel highlights
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Located in Westchase, Extended Stay America Houston - Westchase - Westheimer is 2.7 mi (4.3 km) from Lakeside Country Club and within a 10-minute drive of CityCentre Houston. This 97-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Memorial City Mall is also close to this Houston hotel.
Dining
Free on-the-go breakfast is included with your stay and awaits you each morning.
Rooms
The 97 air-conditioned rooms feature kitchens and balconies. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Property features
Renovated in 2012, Extended Stay America Houston - Westchase - Westheimer offers a fitness center, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and a TV in a common area.
Guest reviews for Extended Stay America Houston - Westchase - Westheimer
Everyone
The clothes iron was not operating correctly and the tv remote was having problems. The door entrance door latch was broken and did not work. The shower water pressure was not that great either. The breakfast was limited so it was not worth calling it a breakfast with only muffins and coffee. I have been to Extended Stay Hotels with better standards.
Everyone
It was a last minute booking and everything was great
Review comment
Hotel Management responded on Feb 27, 2018
We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management
nice room.
Everyone
Clean and a super understanding front desk staff. I would definitely be a guest at this hotel in the future.
Review comment
Hotel Management responded on Dec 27, 2017
Thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and courteous service as well as your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
horrible service
Everyone
They won't even empty the trash in your room for 7 days "this is more apartment style. We provide trash rooms for your use" No one restocks towels, toiletries, etc "Breakfast" is crappy granola bars in a cart by the front door. Staff is condescending and rude.
Review comment
General Manager responded on Sep 19, 2017
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
bad booking
Everyone
They is very poor experience to arrange booking and poor communication with customers, they change my room and location without inform me . It's very bad .
houston hotel
BusinessTravelers
Clean well run hotel No frills just basic Staff very helpful and pleasant
good long term stay hotel with kitchenette
Singles
staff was friendly and helpful - I arrived before checkin time but they put me in a room immediately- the few problems I had (internet glitch) were solved quickly and cheerfully - room had large table with two good working chairs. sofa, recliner! and queen size bed. Lighting could have been a little brighter. Note that as extended stay hotel it does not provide shampoo, etc. but did have soap. kitchenette had stove with oven, fridge, dishwasher, toaster,coffee maker and microwave- frying pan w cover and sauce pan w cover. several plates, cups and modest amount of flatware. I had few questions as I know the area, but the few I had were answered helpfully. Hotel located off Sam Houston Tollway service road- easy access from the service road or from another parallel road- many stores and restaurants nearby on Westheimer road. I would not hesitate to stay there again.
good business trip venue
BusinessTravelers
I was a good place to stay. The rooms were nice and the hoel was quiet. I would recommend it to another business traveler who is traveling on a weekly basis.
nice accomadations for the price.
Couples
The only thing I saw was there were a few uninvited guests. Not a bad location at all. Everything was right there which made it easier to get food and supplies. The staff was very friendly and helpful. Great experience. No dissappointment here.
good value!
BusinessTravelers
This hotel is a great value. Good location, close to lots of dining and shopping options.
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. Please rest assured that your comments have been taken as a learning tool and have shared with the maintenance team in an effort to improve our facilities. Your feedback in regard to grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management