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Extended Stay America Houston - Westchase - Westheimer

2.5 out of 5.0

Recent guest reviews

Clean and a super understanding front desk staff. I would definitely be a guest at this hotel in the future.

They won't even empty the trash in your room for 7 days "this is more apartment style. We provide trash rooms for your use" No one restocks towels, toiletries, etc "Breakfast" is crappy granola bars in a cart by the front door. Staff is condescending and rude.

They is very poor experience to arrange booking and poor communication with customers, they change my room and location without inform me . It's very bad .

Clean well run hotel No frills just basic Staff very helpful and pleasant

staff was friendly and helpful - I arrived before checkin time but they put me in a room immediately- the few problems I had (internet glitch) were solved quickly and cheerfully - room had large table with two good working chairs. sofa, recliner! and queen size bed. Lighting could have been a little brighter. Note that as extended stay hotel it does not provide shampoo, etc. but did have soap. kitchenette had stove with oven, fridge, dishwasher, toaster,coffee maker and microwave- frying pan w cover and sauce pan w cover. several plates, cups and modest amount of flatware. I had few questions as I know the area, but the few I had were answered helpfully. Hotel located off Sam Houston Tollway service road- easy access from the service road or from another parallel road- many stores and restaurants nearby on Westheimer road. I would not hesitate to stay there again.

I was a good place to stay. The rooms were nice and the hoel was quiet. I would recommend it to another business traveler who is traveling on a weekly basis.

The only thing I saw was there were a few uninvited guests. Not a bad location at all. Everything was right there which made it easier to get food and supplies. The staff was very friendly and helpful. Great experience. No dissappointment here.

This hotel is a great value. Good location, close to lots of dining and shopping options.

Clean, fairly new, well-lighted, excellent location. Reminded me of a Super 8 with a kitchen. Not fancy but a very good basic hotel - a very good value. They do have a coffee pot in the room, but bring your own coffee.

The full kitchen is handy for the family type. The staff is great! Very helpful and friendly. A few minor things that can be improved and make this place a great place: 1. Serve breakfast! Since it is a family type of room, the family needs to have breakfast in the morning for the kids. Not all families will be cooking and utilizing the full kitchen. 2. Do not charge Hi-speed internet access. It is only $4.95, but this feature is almost a standard for most of the hotel. However, the night Manager did not cahrge me for that night even thought the hotel's website says it will charge $4.95 per stay. 3. The elevator has some smell even it is not to the point where it turns off people for not wanting to stay at the place.

2424 W Sam Houston Pkwy S Houston TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Westchase, Extended Stay America Houston - Westchase - Westheimer is 2.7 mi (4.3 km) from Lakeside Country Club and within a 10-minute drive of Westwood Golf Club. This 97-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Memorial City Mall is also close to this Houston hotel.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning.


Rooms

The 97 air-conditioned rooms feature kitchens and balconies. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Extended Stay America Houston - Westchase - Westheimer enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include laundry facilities and a TV in a common area.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Guest reviews for Extended Stay America Houston - Westchase - Westheimer

Everyone (3) Business (4) Couples (1) Family (1) Other (1)
5

nice room.

Everyone

Clean and a super understanding front desk staff. I would definitely be a guest at this hotel in the future.

By , from Suwanee, Georgia on Dec 27, 2017

Review comment responded on Dec 27, 2017

Thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and courteous service as well as your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

1

horrible service

Everyone

They won't even empty the trash in your room for 7 days "this is more apartment style. We provide trash rooms for your use" No one restocks towels, toiletries, etc "Breakfast" is crappy granola bars in a cart by the front door. Staff is condescending and rude.

By on Sep 17, 2017

Review comment responded on Sep 19, 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager

2

bad booking

Everyone

They is very poor experience to arrange booking and poor communication with customers, they change my room and location without inform me . It's very bad .

By on Feb 7, 2017

3

houston hotel

BusinessTravelers

Clean well run hotel No frills just basic Staff very helpful and pleasant

By on Jul 24, 2014

4

good long term stay hotel with kitchenette

Singles

staff was friendly and helpful - I arrived before checkin time but they put me in a room immediately- the few problems I had (internet glitch) were solved quickly and cheerfully - room had large table with two good working chairs. sofa, recliner! and queen size bed. Lighting could have been a little brighter. Note that as extended stay hotel it does not provide shampoo, etc. but did have soap. kitchenette had stove with oven, fridge, dishwasher, toaster,coffee maker and microwave- frying pan w cover and sauce pan w cover. several plates, cups and modest amount of flatware. I had few questions as I know the area, but the few I had were answered helpfully. Hotel located off Sam Houston Tollway service road- easy access from the service road or from another parallel road- many stores and restaurants nearby on Westheimer road. I would not hesitate to stay there again.

By on Aug 26, 2011

4

good business trip venue

BusinessTravelers

I was a good place to stay. The rooms were nice and the hoel was quiet. I would recommend it to another business traveler who is traveling on a weekly basis.

By on Aug 12, 2011

3

nice accomadations for the price.

Couples

The only thing I saw was there were a few uninvited guests. Not a bad location at all. Everything was right there which made it easier to get food and supplies. The staff was very friendly and helpful. Great experience. No dissappointment here.

By on Mar 25, 2011

4

good value!

BusinessTravelers

This hotel is a great value. Good location, close to lots of dining and shopping options.

By on Dec 10, 2010

4

very good for the price

BusinessTravelers

Clean, fairly new, well-lighted, excellent location. Reminded me of a Super 8 with a kitchen. Not fancy but a very good basic hotel - a very good value. They do have a coffee pot in the room, but bring your own coffee.

By on Nov 9, 2010

5

good place for the family

Families

The full kitchen is handy for the family type. The staff is great! Very helpful and friendly. A few minor things that can be improved and make this place a great place: 1. Serve breakfast! Since it is a family type of room, the family needs to have breakfast in the morning for the kids. Not all families will be cooking and utilizing the full kitchen. 2. Do not charge Hi-speed internet access. It is only $4.95, but this feature is almost a standard for most of the hotel. However, the night Manager did not cahrge me for that night even thought the hotel's website says it will charge $4.95 per stay. 3. The elevator has some smell even it is not to the point where it turns off people for not wanting to stay at the place.

By on May 28, 2007