Facilities need to be updated. ( kitchen and bathroom)
There were roaches in the room i notified front desk and he offered to spray raid. but i declined because the room wasn't cool yet and stuffy afraid of the spay spray would affect, had my 2 small grandchildren with me. I asked for a different room was told none available. The guest above me were so loud i had to ask front desk 2 times to please ask them to quit down. He did apologize. But didn't make me feel any better. Myself and my grandbabies all slept all in the same bed because they were afraid that there would be more roaches. It was so late i didn't want to have to be out searching for another hotel with my babies i was beyond exhausted from all long day. My grandbabies even wanted to go sleep in the car. I didn't have the energy to even complain about the breakfast misleading advertising. Light snack.. Totally disappointed..
I liked that it was quiet and also there was security and locked doors.
I like the hotel in overall. The only thing that i believe it needs an upgrade is the toilets. they are kids toilets (round) i believe they should upgrade to elongated. besides that everything was really good i enjoy my stay.
My room smelled so strong and funcky...and the hotel is old in kinda ok condition.
Manager was very nice. Late check-in after midnight did not work so well due to phone problems with the night clerk.
Room was clean and comfortable. Near restaurants and stores.
It was quite and I was able to get sleep I needed......................
Something bit me and got me itchy so I stayed last two nights somewhere else. Also I killed two roaches. There was also a smell in the room which I could not figure out the source.
The hotel is located in a perfect location! There are plenty of restaurants surrounding it, shopping centers, and it's not too far of a drive from downtown Houston or Galveston. The rooms are clean and hotel is quiet. There's a dessert place next door you'll have to check out!
Old. Dirty. And dangerous. There were wires hanging from the ceiling fixture over the bath tub. Left over food that smelled in the fridge. And dead bugs on top of every surface.
The manager was great, very helpful getting me started with my stay. However, when I got to the room, I realized that it had been stripped of all pots, pans, dishes and utensils. I had planned to cook there that night so I was confused. I questioned the manager and she said that they would deliver what ever I needed to me, but that rooms didn't automatically come supplied with it any longer. Then I changed my mind and said we will eat out, so I no longer needed the supplies. When I got back from dinner and decided to get cleaned up and hut down for the night, I looked at the bathroom and sink and saw no glasses, only hand soap, no shampoo and conditioner, etc... they did have a hair dryer on the wall. The next morning I noticed that there was no coffee maker or any supplies. Maybe I am not tuned in to the Extended Stay rhythm. I paid more than I normally do for a room and I guess for that price, I am used to getting a minimum amount of things in a hotel room. Call me spoiled I guess. I was disappointed. I am looking for these types of hotel facilities as potential hurricane evacuation points. Guess I need to do more research!
Room was clean, comfortable and reasonbly priced. Staff were very helpful.
Awesome. This hotel was quite hospitable in every area. Super clean and employees were all so cordial and helpful. This was our 2nd visit here and we will definitely return for a 3rd on when in need of a hotel in this area.
I visited my son who lived less than a mile from the hotel. Every thing was fine in the room. The kitchen setup was great. Eating in the room saved me money that was used on the grandkids. The swimming pool was wonderful, good to cool off on a hot day.
Based on the photos, details and area of town, I thought this would be a great place to spend one quick night. After checking in and walking into the main hallways (outside of lobby), I could immediately tell how bad the room would be, based on everything being dirty. The carpet was stained, needed to be stretched and smelled like mold. The elevators had built up dirt/dust on the railings and around the edges. It could not have been just a one time occurrence, since it apparently had been that way for awhile. As I feared, the room was horrible. It smelled like mold and dust and the carpet looked like it had many previous pet stains. The office chairs on the kitchen table has sticky stains on them and the beds were lumpy, old and made poorly. I would NOT recommend at any price.
It was HOT!! 83 degrees in the room. The only thing they could offer us was ONE fan. The key didn't work most of the time. It was very noise. We could hear everything in the hall way and above us.
Extended Stay America Houston - NASA - Bay Area Blvd. is a short stroll from Clear Lake Regional Medical Center and Kindred Hospital Clear Lake. This 86-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
The 86 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and phones are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Houston - NASA - Bay Area Blvd. have access to an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, laundry facilities, and a TV in a common area.
Facilities need to be updated. ( kitchen and bathroom)
There were roaches in the room i notified front desk and he offered to spray raid. but i declined because the room wasn't cool yet and stuffy afraid of the spay spray would affect, had my 2 small grandchildren with me. I asked for a different room was told none available. The guest above me were so loud i had to ask front desk 2 times to please ask them to quit down. He did apologize. But didn't make me feel any better. Myself and my grandbabies all slept all in the same bed because they were afraid that there would be more roaches. It was so late i didn't want to have to be out searching for another hotel with my babies i was beyond exhausted from all long day. My grandbabies even wanted to go sleep in the car. I didn't have the energy to even complain about the breakfast misleading advertising. Light snack.. Totally disappointed..
Thank you for the review. We sincerely apologize for the unpleasant experience and roaches in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We are also sorry for the noise issue and your disappointment with our grab-and-go breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you again for your feedback. We hope you reconsider and give us an opportunity to provide you with the hospitality you and your family deserve in the near future. Sincerely, Hotel Management
I liked that it was quiet and also there was security and locked doors.
Thank you for posting your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay here. It was a pleasure having you as a guest, and we look forward to serving you again soon. Sincerely, Hotel Management
I like the hotel in overall. The only thing that i believe it needs an upgrade is the toilets. they are kids toilets (round) i believe they should upgrade to elongated. besides that everything was really good i enjoy my stay.
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
My room smelled so strong and funcky...and the hotel is old in kinda ok condition.
Thank you for the review. We are sorry for the odor issues you experience in your room. We have shared your comments with our housekeeping team to be more diligent with their service. It was a pleasure having you as our guest and we hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Manager was very nice. Late check-in after midnight did not work so well due to phone problems with the night clerk.
Thank you for taking the time to share a review of your stay with us. We were pleased to read you enjoyed your overall stay but apologize for any inconveniences that you experienced. We truly appreciate your feedback and will share it with our team to make any necessary adjustments. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room was clean and comfortable. Near restaurants and stores.
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your business needs. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management
It was quite and I was able to get sleep I needed......................
Jeffry, thank you for reviewing us. We are happy to know you liked our location and had a pleasant stay with us. We hope to welcome you back for an even better experience. Sincerely, Hotel Management
Something bit me and got me itchy so I stayed last two nights somewhere else. Also I killed two roaches. There was also a smell in the room which I could not figure out the source.
Thank you for taking the time to share your feedback online. Although your rating suggests you had an overall pleasant stay, we are sorry our facility was not to your expectations. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. Please give us a chance so we can deliver you an exceptional experience in the future. Sincerely, Hotel Management