The property was over booked so I had to drive 20 miles to their sister property.
i booked this hotel because of full kitchen, out of all the Extended near by, cleanest one
No towels or toilet paper at the bathroom. Down bed is full of food and candy papers, and some strange things. No kitchen pans
i wanted to like it. ok from the out side. first the hallways were unusually hot im on the top floor farthest room. no ice machines no soda or snack machines smelled like a city bus in the hall. room had ice machine in frige no water to it. there was no tv remote no pillows or towels had to go to the desk and get them. 1st remote not working back to desk to get another . but i did have a nice view of a scarp card
Nice, spacious rooms. More amenities than expected. Close to Airport. Great deals, onsite store, gym and pool. I most definitely would recommend this hotel if your in Houston on a quick trip
New and clean also close to airport, service very good. It has kitchen, refrigerator and microwave. Also there have Dannys, Berger King, McDonnad and Subway.
Room was nice and very comfortable and the staff was very friendly especially Ms. Sharon , she was very pleasant . Would deffinitely stay there again anytime !
Had a wonderful stay at this hotel our son stayed also with his fiancé the staff was wonderful the room was clean and we would definitely come back again. Very safe place to be
No airport shuttle here, even though their website advertises it :(
Great hotel and very nice staff. Room is very clean
It felt more like a home than any other hotel I've ever stayed at!
Quick check in, clean room. The only sort of complaint is the front door location is confusing. Other than that everything was great.
Rooms are clean only once a week and male staff rude , don't respond to needs when required.
I enjoyed myself so much. I wasn't ready to leave.
Hotel experience was average. We did find a roach a few minutes coming into the place..the toilet didnt flush right..and the phone didn't work. But overall the hotel was okay. My boyfriend didn't want to make noise about the roach cause he was tired...there was a lot of dirt on top of the refrigerator. And shower had hair in the drain. So they could work on cleaning more at this hotel.
Polite staff. Nice room. Hotel a little hard to get to due to road construcation.
I was a little worried at first because of the location it was it, but overall it was good the room was clean and they had friendly staff.
We needed a hotel close to IAH with true suite style rooms so that our toddler could go to bed before we had to. This hotel fit the bill nicely. The hotel is still quite new and clean. I did make the mistake in confusing it will Staybridge, which offers breakfast and dinner included. Most of the other true suite hotels (Embassy, Staybridge, Homewood) offer breakfast, but not this one. That's OK, Burger King was just down the corner and they had lots of affordable foods in their on-site mini-market.
Located in Aldine, Extended Stay America - Houston - IAH Airport is 2.6 mi (4.3 km) from Houston Police Department Museum and within a 10-minute drive of Greenspoint Mall. This 115-room hotel has a 24-hour fitness center, free in-room WiFi, and free self parking.
All 115 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard. Housekeeping is available on request.
At Extended Stay America - Houston - IAH Airport, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
The property was over booked so I had to drive 20 miles to their sister property.
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
i booked this hotel because of full kitchen, out of all the Extended near by, cleanest one
Thank you for sharing details about your experience at our hotel. We are glad you liked your well-kept room and that you had a relaxing stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
No towels or toilet paper at the bathroom. Down bed is full of food and candy papers, and some strange things. No kitchen pans
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
i wanted to like it. ok from the out side. first the hallways were unusually hot im on the top floor farthest room. no ice machines no soda or snack machines smelled like a city bus in the hall. room had ice machine in frige no water to it. there was no tv remote no pillows or towels had to go to the desk and get them. 1st remote not working back to desk to get another . but i did have a nice view of a scarp card
Nice, spacious rooms. More amenities than expected. Close to Airport. Great deals, onsite store, gym and pool. I most definitely would recommend this hotel if your in Houston on a quick trip
New and clean also close to airport, service very good. It has kitchen, refrigerator and microwave. Also there have Dannys, Berger King, McDonnad and Subway.
Room was nice and very comfortable and the staff was very friendly especially Ms. Sharon , she was very pleasant . Would deffinitely stay there again anytime !
Had a wonderful stay at this hotel our son stayed also with his fiancé the staff was wonderful the room was clean and we would definitely come back again. Very safe place to be
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management