Staff were pleasant, but for the price I was expecting a little better conditions. Nothing was unsafe, but half of the tiles in the bathroom were cracked. I am sensitive to odors and found the cleaning smells a bit strong (but at least I knew it had been cleaned). Overnight the smell of pot canceled ...
We were in Holland for a family event, and the hotel was in a super location for everything. The day of our departure, an ice storm hit the area and everything, including the local churches, shut down. The hotel staff was very accommodating while we got our cars de-iced and then as we hung around ...
We stayed here in February.We choose to stay here again( in June) because we were so happy with our previous stay. We were even happier with this stay. Clean, reasonably priced, pleasant helpful staff, and in a nice area.
The people I interacted with were really nice, from the desk people, Sunshine and the other new person. (I wrote her name down but lost it. To the gals prepping breakfast. The only glitch was that my reservation was inadvertently cancelled but they found it within a few minutes. They give you doggie ...
Hotel room had 1 broken door and very strong mold smell. It would not be safe to stay in room and had to leave. We had already paid with orbits, so we lost the whole amount and walked away. Really made me question booking through Orbits when there is no way to argue when room is terrible.
The upgrades or awesome. But are not being kept up. The rooms are starting to get dirty and maid cleaning is not up to par. I am sorry to use the words..but you polished a turd, and didn't keep up the polishing:(
They failed to clean our room. When we came back from our meetings and found the room as we had left it, we commented to the Front Desk but they told us they could do nothing about it since housekeeping had left.
A great place to stay with our grandchildren on Christmas night. The pool and arcade were enjoyed by all. The little ‘extras’ at the hotel were wonderful...Christmas cookies at check in, candy canes at check out and props for fun Christmas family photos in the lobby. The breakfast buffet was great!!
Convenient to the Gerald R Ford International Airport.
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